Ratings based on 319 Verified Reviews

4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from UK

Great Location but never a 5 star!

Posted 15-Nov-2017
Pros: Location and rooftop pool and bar.
Cons: Listening to guests concerns and complaints and acting on them at the time. Attention to detail.
Location: Restaurants, bars, shops, beach, ferries and railway station for trips to the Amalfi coast, Capri, Ischia Pompeii, Vesuvius etc.
We stayed in room 124 which was extremely noisy, it was next to a cleaners cupboard with cleaners in and out with there trolleys from 7.30 in the morning until 5.30 in the afternoon and adjacent to a stairwell. There was also a family in several rooms in the same corridor as ours, who were in and out and running around, from the moment we arrived. The hotel told us they had spoken to them about the noise but they took no notice & the hotel did nothing further about it. The room had a balcony which was screened off (so was very dark and a mosquito trap) because it was overlooked by a taller building with washing hanging out, so was completely useless. We complained immediately and asked to be moved to another room. One was not available until the next day and we would be informed when it was ready to be viewed. The next day we were not informed, so had to wait until the third day to view another room. On the second extremely noisy night we were kept awake by, amongst other things, guests in the room above being violently sick for several hours. We were both unwell from that night with Gastroenteritis. On the third morning we decided to leave the hotel & change our flights home. Overall the Hotel staff didn't seem to really care and made no real effort to help us. They were rude and dismissive, speaking Italian to each other and answering the phone while we were talking to them. We had a terrible stay in what is essentially a nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from england

The best hotel we have stayed in.

Posted 10-Nov-2017
A really beautiful hotel, it is in the best position in Sorrento. All staff we met were friendly and very attentive. We also learnt a little Italian but will learn more before we go back. Superb hotel I will recommend it to everyone I know. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel, Fantastic location

Posted 03-Nov-2017
Pros: Interior, location, room size, staff
Wow! What a wonderful hotel, just absolutely gorgeous inside. Our room was a great size, bed was very comfy. Breakfast included all the normal breakfast delights along with made to order eggs. Location was excellent, able to easily traverse Sorrento getting to and from the train station. Wifi worked perfectly. Staff was very attentive especially Luigi! In Florence now and missing La Favorita. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Nov-2017
Had a fabulous time would definitely go back to this hotel the location is great so is the staff and the hotel is out of this world
5 out of 5
Recommended
for Everyone
by A verified traveller from Sanderstead UK

Exemplary staff

Posted 29-Oct-2017
From the excellent and varied buffet breakfast I had a fresh made omelette every morning to the choice of pillows soft to hard and the chocolates left on the bed after it had been turned down in the evening. Plus the friendly staff always welcoming always helpful. You certainly get value for money.we will definitely be coming back here.
5 out of 5
Recommended
for Couples
by A verified traveller from Ottawa, Canada

Three great nights in Sorrento

Posted 26-Oct-2017
Really great rooftop lounge, bar, dining and pool. Hotel is really great. Super breakfast buffet, with the possibility to sit in a garden patio.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Hotel in the center of sorrento italy

Posted 24-Oct-2017
Pros: It was certainly 5 star - see photos on website
Cons: tea and coffee facility avaiable in room
Location: Too many to list
Great 5 star hotel, central for numerous excursions and would recommend for a superb holiday.
4 out of 5
Recommended
for Couples
by A verified traveller from HAMPSHIRE UK

GOOD CENTRAL LOCATION

Posted 18-Oct-2017
Pros: THE SPACIOUS ROOM AND TERRACE
Cons: TV......DID NOT HAVE BBC WORLD, WE ONLY HAD FRANCE 24 IN ENGLISH AS A NEWS OPTION, REST OF CHANNELS POOR.
Location: WE EXPLORES POMPEII AND HERCULANEUM BUT PARKS AND RESTAURANTS ALL NEARBY
LOVELY HOTEL, GOOD BREAKFAST AND ROOM FACILITIES.SET BACK FROM THE SEA FRONT, SECOND BLOCK BACK BUT VIEW OF BAY FROM POOLSIDE BAR.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

The hotel lobby was lovely so was our greeting

Posted 14-Oct-2017
Fabulous - hotel set the scene for a great weekend
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in perfect central location

Posted 06-Oct-2017
Great hotel in a perfect central location in Sorrento.