Great Location but never a 5 star!
We stayed in room 124 which was extremely noisy, it was next to a cleaners cupboard with cleaners in and out with there trolleys from 7.30 in the morning until 5.30 in the afternoon and adjacent to a stairwell.
There was also a family in several rooms in the same corridor as ours, who were in and out and running around, from the moment we arrived.
The hotel told us they had spoken to them about the noise but they took no notice & the hotel did nothing further about it.
The room had a balcony which was screened off (so was very dark and a mosquito trap) because it was overlooked by a taller building with washing hanging out, so was completely useless.
We complained immediately and asked to be moved to another room.
One was not available until the next day and we would be informed when it was ready to be viewed.
The next day we were not informed, so had to wait until the third day to view another room.
On the second extremely noisy night we were kept awake by, amongst other things, guests in the room above being violently sick for several hours.
We were both unwell from that night with Gastroenteritis.
On the third morning we decided to leave the hotel & change our flights home.
Overall the Hotel staff didn't seem to really care and made no real effort to help us.
They were rude and dismissive, speaking Italian to each other and answering the phone while we were talking to them.
We had a terrible stay in what is essentially a nice hotel.