Ratings based on 342 Verified Reviews

4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel centre

Posted 21-Apr-2018
Great hotel service brilliant central location 5 star , nice rooftop pool with bar service
5 out of 5
Recommended
for Everyone
by A verified traveller

Elegant Welcoming Impeccable Service

Posted 19-Apr-2018
Beautiful hotel in the nicest location. The dining room breakfast with Luigi and staff will get your day started on a very happy note. The entire hotel is lovely.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous hotel and staff

Posted 06-Apr-2018
It was excellent! Loved the staff! Hotel is wonderful! I would stay here again!
Comment from Hotel Management
10-Apr-2018 by Imma Gargiulo -Front desk, Hotel Management
Dear Guest, many thanks for your kind review. We are glad you enyojed your stay and hope to welcome you again. Warm regards
5 out of 5
by Michael

Posted 20-Dec-2017 on Hotels
It would have been nice to have morning coffee available in room. Other than that first class. Wonderful hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from West Sussex

Exceptional hotel.

Posted 20-Dec-2017
Pros: Everything!
Cons: Cannot think of anything.
Location: In the centre of town so very convenient for trips to Capri, Pompeii and along the Amalfi coast.
Have stayed here before, so knew what a good hotel it is. Very quiet time for tourists just before Christmas but that suited us! As before our experience here was exceptional and would love to stay again.
5 out of 5
by Shirley

Posted 13-Dec-2017 on Hotels
perfect location, very attentive stuff. great breakfast. very good maintenance
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Great location and service.

Posted 12-Dec-2017
Pros: Location.
Cons: Shower size too small.
Location: Very nice shops. Good location to start personal tours.
The hotel location was perfect; close to downtown yet quiet. The service was excellent, especially Luigi the lead waiter in the restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 21-Nov-2017
Love it, great experiences, beautiful place.. No regrets
2 out of 5
by A verified traveller from UK

Great Location but never a 5 star!

Posted 15-Nov-2017
Pros: Location and rooftop pool and bar.
Cons: Listening to guests concerns and complaints and acting on them at the time. Attention to detail.
Location: Restaurants, bars, shops, beach, ferries and railway station for trips to the Amalfi coast, Capri, Ischia Pompeii, Vesuvius etc.
We stayed in room 124 which was extremely noisy, it was next to a cleaners cupboard with cleaners in and out with there trolleys from 7.30 in the morning until 5.30 in the afternoon and adjacent to a stairwell. There was also a family in several rooms in the same corridor as ours, who were in and out and running around, from the moment we arrived. The hotel told us they had spoken to them about the noise but they took no notice & the hotel did nothing further about it. The room had a balcony which was screened off (so was very dark and a mosquito trap) because it was overlooked by a taller building with washing hanging out, so was completely useless. We complained immediately and asked to be moved to another room. One was not available until the next day and we would be informed when it was ready to be viewed. The next day we were not informed, so had to wait until the third day to view another room. On the second extremely noisy night we were kept awake by, amongst other things, guests in the room above being violently sick for several hours. We were both unwell from that night with Gastroenteritis. On the third morning we decided to leave the hotel & change our flights home. Overall the Hotel staff didn't seem to really care and made no real effort to help us. They were rude and dismissive, speaking Italian to each other and answering the phone while we were talking to them. We had a terrible stay in what is essentially a nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to all amenities

Posted 14-Nov-2017 on Ebookers
Only one word can say it on our stay excellent sorrento lovely lots nice food restaurants, shops for the women, port close by for trips to capri etc, amalfi drive as well as pompeii and other historic sites, napoli not far as well, will definitely return again