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Reviews of Radisson Blu Royal Garden Hotel

4 out of 5
Radisson Blu Royal Garden Hotel
Kjopmannsgata 73, Trondheim

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 1004 reviews" "
Rating 8 - Good. 329 out of 1004 reviews" "
Rating 6 - Okay. 107 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERTO

Stayed 3 nights in Jan 2024
Response from Liv, Front desk on 23 Mar 2024
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid. Din tilbakemelding blir sendt til riktig avdeling.

10/10 Excellent

Paul, Norwich

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Marte, Front Desk on 6 Sept 2023
Hi Paul. Thank you for your feedback regarding your stay at Radisson Blu Royal Garden Hotel, Trondheim.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
cool
Stayed 3 nights in Aug 2023
Response from Liv, Front Desk on 4 Sept 2023
Tusen takk for din tilbakemelding etter oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss! Håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i fremtiden.

6/10 Okay

ANNE

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Could be better for the price
Stayed 3 nights in Aug 2023
Response from Marte, Front Desk on 24 Aug 2023
Tusen takk for at du tok deg tid til å legge igjen en review på oppholdet ditt hos oss. Det er beklagelig å se at vi ikke levde opp til dine forvetninger denne gangen. Men vi håper å se deg igjen ved en senere anledning!

10/10 Excellent

Yoav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marte, Front Desk on 3 Aug 2023
Hello Yoav, thank you for a 10/10. I am glad to see that you enjoyed your stay at our hotel. Hope to welcome you back to our hotel in the near future.

8/10 Good

Frank Jarle

Stayed 1 night in Jul 2023
Response from Marte Front Desk on 16 Jul 2023
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location, comfortable, great service
Stayed 1 night in Jun 2023
Response from Marte, Front Desk on 26 Jun 2023
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid

10/10 Excellent

Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marte, Front Desk on 21 May 2023
Hi Chih. Thank you for your feedback regarding your stay at Radisson Blu Royal Garden Hotel, Trondheim. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty
Stayed 1 night in Apr 2023
Response from Marte Front Desk on 3 May 2023
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim.Vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.Ikke nøl med å ta kontakt med oss dersom vi kan være til ytterligere hjelp.

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2023
Response from Anita on 1 May 2023
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location
A great hotel located right in the town. Easy walking distance to restaurants and bars. A nice atmosphere with friendly and welcoming staff.
Stayed 2 nights in Mar 2023
Response from Front Desk / Royal Garden Trondheim on 27 Mar 2023
Thank you very much for your feedback regarding your stay at the Radisson Blu Royal Garden Hotel, Trondheim. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back to our hotel sometime in the near future.Do not hesitate to contact us if we can be of further assistance.SincerelyMichael Radisson Blu Royal Garden Hotel, Trondheim

2/10 Terrible

Frode Aas

Stayed 1 night in Feb 2023
Response from Eirik on 3 Mar 2023
Hei Frode, Tusen takk for tilbakemelding. Det er beklagelig å se vi ikke levde opp til forventingene dine for oppholdet her, men jeg håper likevel å se deg igjen ved en senere anledning. Vennlig hilsen, Eirik Front Desk

10/10 Excellent

Micael

Stayed 1 night in Jan 2023
Response from Annette on 25 Jan 2023
Hei, så flott at dere hadde ett fint opphold hos oss! Vi ønsker gledelig velkommen tilbake ved en senere anledning.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located and clean, however, we were not told they doing construction near and over our. Woke at 8 by construction noise.
Stayed 1 night in Jan 2023
Response from Anita on 23 Jan 2023
Thank you for taking the time to share your feedback from your visit to the Radisson Blu Royal Garden Hotel, Trondheim .Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, lovely comfy bed and great towels. Good location for seeing Trondheim. Shopping and food locations within walking distance.
Stayed 1 night in Jan 2023
Response from Annette on 5 Jan 2023
Hi, we're happy to hear that you enjoyed your stay with us! Welcome back at a later occasion.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Noise due to construction at the hotel started early in the morning.
Stayed 1 night in Dec 2022
Response from Eirik on 9 Dec 2022
Hello, Thank you for the feedback. We know of the problems regarding the early start of the construction work, which has been delt with. We are so sorry for the inconvenience you had, but we hope to see you again at a later occasion! Best regards, Eirik Front Desk

10/10 Excellent

Carolyne

Stayed 1 night in Sep 2022
Response from Annette on 3 Oct 2022
Hi, we're happy to hear that you enjoyed your stay with us! Welcome back at a later occasion. Best regards

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice. The place is clean every time I stay here. The only issue is that since COVID the food situation is hit or miss at the bar, but the location is good for outside food.
Stayed 5 nights in Aug 2022
Response from Front Desk / Royal Garden Trondheim on 1 Sept 2022
Hello and thanks for your feedback!

10/10 Excellent

Oleksiy

Stayed 2 nights in Aug 2022

10/10 Excellent

David, LANCASTER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and facility
Stayed 1 night in Aug 2022
Response from Team Blu on 20 Aug 2022
Hei og takk for din tilbakemelding!

10/10 Excellent

David, LANCASTER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and convenient to all the sights.
Stayed 1 night in Aug 2022
Response from Team Blu on 20 Aug 2022
Hei og takk for din tilbakemelding!

10/10 Excellent

ora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Team Blu on 20 Aug 2022
Hei og takk for din tilbakemelding!

10/10 Excellent

Wajahat Ali

Stayed 1 night in Jul 2022
Response from Team Blu on 14 Jul 2022
Hei, så flott at dere hadde ett fint opphold hos oss! Vi ønsker gledelig velkommen tilbake ved en senere anledning!

10/10 Excellent

Kit

Stayed 2 nights in Jun 2022
Response from Anita on 4 Jul 2022
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.

10/10 Excellent

Prince

Stayed 2 nights in Jun 2022
Response from Anita on 4 Jul 2022
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.

10/10 Excellent

K.T.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

John E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, quiet, average size.
Stayed 3 nights in Jun 2022
Response from Anita on 4 Jul 2022
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Noisy pipes
The room was spacious and clean. The bed was large and comfortably. There was an issue however with noise, which woke me several times during the night, each of the 3 nights I stayed. Clanking and water movement through pipes in wall, leaving me tired most of my visit.
Stayed 3 nights in Jun 2022
Response from Anita on 4 Jul 2022
Thank you for taking the time to share your feedback from your visit to the Radisson Blu Royal Garden Hotel, Trondheim . Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and we enjoyed being on the water and perfect location in Trondheim. Our room was excellent and beds were very comfortable. Our only issue was the buffet breakfast it may have been because we went later and there seemed to be no organization.
Stayed 1 night in Jun 2022
Response from Anita on 4 Jul 2022
Thank you for your feedback regarding your stay at Radisson Blu Royal Garden Hotel, Trondheim. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.

8/10 Good

Marsha

Travelled with group
Liked: Cleanliness
Great location.... not great condition.
beds were not as requested and light bulbs were burned out. Room was hot and had no control to cool.
Stayed 1 night in May 2022
Response from Anita on 9 May 2022
Dear Marsha, Thank you for the feedback, we will look into to this. Welcome back to us another time =)

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Edward

Stayed 1 night in Apr 2022
Response from Annette on 3 May 2022
Hi, we're happy to hear you had a great stay with us! Welcome back at a later occasion.

8/10 Good

Eddie

Stayed 2 nights in Apr 2022
Response from Anita on 2 May 2022
Kjære Eddie, Tusen takk for din tilbakemelding, hjertelig velkommen tilbake ved en senere anledning. =)

10/10 Excellent

Josef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Anita on 6 Jan 2022
Kjære Josef, Tusen takk for din tilbakemelding :) Ønsker deg hjertelig velkommen tilbake ved en senere anledning. Mvh Radisson Blu Royal Garden

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great service
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Room was ok with river view. Tv not working & didnt managed to repair until the next day. Missing coffee cup.
Stayed 2 nights in Nov 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Location Location location
Nice hotel, small room but very good service. Excellent breakfast. Would stay again but think the hotel is now a little tired upstairs. Great position.
Stayed 3 nights in Nov 2021

4/10 Poor

Ernst Otto

Liked: Cleanliness, staff & service
Disliked: Room comfort
Could have been better
Pleasant staff good location. Breakfast ok but not more. Room and beds very good. Shower very low water pressure. Very noisy ventilation system, also overheard other guests with same experience. I also experienced allergy problems
Stayed 1 night in Oct 2021
Response from SMK on 10 Nov 2021
Kjære Ernst Otto Takk for din tilbakemelding Vi ser frem til å kunne ønske deg velkommen tilbake ved en senere anledning mvh Signe

6/10 Okay

Christopher

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do not recommend
Old and outworn. Stains all over the couch and carpet. Small rooms. Not very comfortable. The staff was not helpful at all and quite rude when we asked about parking. Would not recommend.
Stayed 2 nights in Sep 2021
Response from Night Manager on 22 Sept 2021
Hello. I am glad at you did tell us, so I can adresse about the staf. We are in a process of upgrading the hotels and the rooms.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and good service. The room had what looked like spots of blood in the bathroom ceiling? No handsoap in the bathroom on check in, but that got sorted fast. There was less than a quarter roll of toilet paper in the bathroom on check-in and we had to find the cleaning cart and get our own roll of toilet paper on two occasions during the stay.
Stayed 3 nights in Aug 2021
Response from SMK on 14 Oct 2021
Dear Alexander Thank you for feedback We are looking forward to welcoming you back again Best regards Signe

4/10 Poor

Verified traveller

Disappointed
We had requested a room with a bath and had explained that we were taking part in a charity ultra marathon and would require a bath to aid recovery. at checkin the receptionist was very unhelpful and no bath was offered Also no early breakfast (we had to be left hotel by 7.30am)- a very poor substitute was given and was not worth the money which was paid for breakfast Disappointed with attitude
Stayed 1 night in Aug 2021
Response from SMK on 26 Aug 2021
Dear guest Thank you for feedback We apologize for the dissatisfaction of your stay We are looking forward to welcoming you back again Best regards Signe

4/10 Poor

Juho

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Seen better ones
It’s one of those typical 4-stars business hotels, except this one starts to be quite worn off and misses any happy surprises that sometimes makes the hotel stay great. While personnel was generally friendly, there were plenty of small troubles. Check in was super slow (lack of personnel / poor organization), they initially charged the room again despite it was paid (though fixed immediately when I said it’s paid), there was no parking (had to park 15min walk away), the room was quite hot and missing the second pillow set (despite the room was reserved for two). Breakfast was as average as it can get. Overall not a good value for the money paid. Will choose some other venue if I’m back at Trondheim some day…
Stayed 2 nights in Jul 2021
Response from SMK on 20 Jul 2021
Hi Thank you for feedback We apologize for the dissatisfaction of your stay Hope to seeing you back soon Regards Signe

4/10 Poor

Hadi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Morten

Business traveller
Stayed 1 night in May 2021
Response from Anita on 25 Jun 2021
Takk for at du bestilte overnatting via oss. Vi setter pris på tilbakemeldingen din!

2/10 Terrible

Emil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Didrik Gunnar

Stayed 1 night in Mar 2024
Response from Liv, front desk on 17 Apr 2024
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.

2/10 Terrible

Emma Haug

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Liv, front desk on 3 Apr 2024
Takk for at du tok deg tid til å dele tilbakemeldingen din fra besøket ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi beklager for manglene du har støtt på og håper vi kan ønske deg hjertelig velkommen en senere anledning.

8/10 Good

Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Liv, Front desk on 23 Mar 2024
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.

8/10 Good

Trine Knoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Liv, Front desk on 23 Mar 2024
Tusen takk for din tilbakemelding vedrørende oppholdet ditt på Radisson Blu Royal Garden Hotel, Trondheim. Vi er glade for å høre at du likte oppholdet ditt hos oss, og vi håper vi kan ønske deg velkommen tilbake til hotellet vårt en gang i nær fremtid.