Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Santa Rosa South

2.5 out of 5
Extended Stay America Suites Santa Rosa South
2600 Corby Ave, Santa Rosa, CA

Reviews

5.4
Rating 10 - Excellent. 163 out of 1005 reviews" "
Rating 8 - Good. 152 out of 1005 reviews" "
Rating 6 - Okay. 203 out of 1005 reviews" "
Rating 4 - Poor. 184 out of 1005 reviews" "
Rating 2 - Terrible. 303 out of 1005 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater/air conditioner was so loud it was very hard to sleep and did not heat up. Everything was old about the room.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Kathy, We apologize for the inconvenience caused by the loud heater/air conditioner and the outdated condition of your room. Your comfort is important to us, and we regret falling short of your expectations. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management

2/10 Terrible

Haroon

Business traveller
Disliked: Amenities
Prostitution, homelessness and drug use around the property. Room was dirty with outdated fixtures. Possible bed bugs and a loud noise going all night made it hard to sleep. Staff never at front desk. Worst $ I ever spent!
Stayed 1 night in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management

6/10 Okay

Nan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk Erik was very helpful and polite. The rooms are large and clean. BUT the property is located right off Highway 101. The noise never stops. Continous sirens. Hard to sleep. I would never stay here again. They shouldn't have skimped on a sound wall.
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Nan, Thank you for writing about your recent stay with us and for mentioning Erik and the outstanding service he delivered while you were here. However, please accept our sincere apologies for the noise during your stay. While outside disturbances are out of our control, we sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

2/10 Terrible

LeShawn, Santa rosa

Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Liked: Staff & service, amenities, property conditions & facilities
Review
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Danelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

raijeli

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jay

Travelled with family, Business traveller
Liked: Staff & service
This is a good value for the price.
Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Dec 2023
Dear Jay, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

4/10 Poor

SARAVANAN

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Limited Dinning and Amenities
Stayed 3 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear SARAVANAN, We appreciate your remarks about your recent stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time.Sincerely,Hotel Management

8/10 Good

Ladonne

Travelled with family
Liked: Cleanliness
Furniture in dis-repair. Phone did not work. Bathroom door does not latch. Tv closed captions did not work. Stove knobs lying on counter. Only one bath cloth, however there was a sufficient number of towels. Wall mounted thermostat is barely hanging onto the wall. Unit mounted thermostat cover broken.
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa

Stayed 1 night in Nov 2023

2/10 Terrible

Shelley

When we went to the hotel there was no room available. You booked a room and they didn’t have one. How can you do that? I had trouble getting through to talking with someone at Expedia. It took me over an hour to get this cleared up. I will never ever use Expedia again.
Stayed 1 night in Nov 2023
Response from Hotel Management on 14 Nov 2023
Dear Shelley, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good area and clean but room service everyday would be appreciated
Stayed 3 nights in Oct 2023
Response from Hotel Management on 26 Oct 2023
Dear Jennifer, Thank you for choosing Extended Stay America and taking the time to share your experience. We're glad you enjoyed your stay and loved our convenient location and clean facility. However, we understand your preference for daily room service and apologize for any inconvenience this may have caused. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Luis

Disliked: Staff & service, property conditions & facilities
Poor maintenance and dirt everywhere, unfriendly and unprofessional staff.
Stayed 5 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Luis, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback and sorry about your recent experience. We take your concerns seriously and strive to improve our services and facilities. We aim to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your feedback will help us make necessary adjustments to ensure better experiences in the future. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyable stay on your next visit. Sincerely,Hotel Management

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Efficient setup.
Stayed 2 nights in Oct 2023

6/10 Okay

Francisco

Disliked: Cleanliness, property conditions & facilities
I didn’t like anything about this place carpet filthy I found long black hairs in the shower a lot of them AC doesn’t get cold it has a bad odor like dogs and the sheets were stain
Stayed 1 night in Oct 2023
Response from Hotel Management on 15 Oct 2023
Dear Francisco, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice motel i had a queen size bed a kitchen and a full size bathroom. It was very quiet and a pleasure to stay there
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Dear Robert, We're delighted to hear that you had a very pleasant stay at Extended Stay America. Your satisfaction with the quiet environment, well-equipped room, and full-size bathroom is greatly appreciated. Thank you for choosing our motel, and we look forward to hosting you again on your future travels.Sincerely,Hotel Management

10/10 Excellent

Claudia

Stayed 1 night in Oct 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

2/10 Terrible

Kristie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was so dirty that my feet were black from walking in the room barefoot. The laundry facility was broken and they were “out of” oatmeal the entire week I stayed there, which is one of the only options there are for breakfast.
Stayed 7 nights in Sep 2023
Response from Hotel Management on 21 Sept 2023
Dear Kristie, We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience with the laundry facility and breakfast options during your stay. Your feedback is concerning, and we take these matters seriously. We will address these issues promptly to ensure future guests are not similarly impacted. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

10/10 Excellent

Allan

Stayed 4 nights in Sep 2023

6/10 Okay

Samantha

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was okay, beds were not very comfortable but did the job for a last minute stay.
Stayed 1 night in Sep 2023
Response from Hotel Management on 14 Sept 2023
Dear Samantha, Thank you for your review; it's nice you had a pleasant stay with us and enjoyed your last-minute reservation. However, we are sorry for the inconvenience caused with the comforts of the bed in the room. We will note your feedback as we always want to know how to improve our guest experience. We hope you will choose us again and allow us to make a much better impression on a future stay.Sincerely,Hotel Management

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a stay here through Expedia 3 days in advance and had the room paid for. Upon arriving and trying to check in, the guy helping said that he could't find my reservation. I explained to him i had one and the room has been paid for. Basically he said there was nothing he can do i need to call Expedia. I was a mother alone traveling with my two young children out of town. It took over 2 hours to find somewhere else to stay. Expedia called them because i did have a reservation showing in their system. They told me my room was given to someone else and that they were completely booked and could not accommodate me. I was extremely upset and my children were so tired and wanted somewhere to sleep. Will never attempt to stay here again.
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Sept 2023
Dear Michelle, We are sorry to hear about the inconvenience you experienced during your recent stay with us. We understand how frustrating it can be to arrive at a hotel and not have your reservation found. We apologize for the inconvenience caused and for the lack of assistance provided by our staff. We would like to assure you that we take this matter seriously and will be addressing it with our team to ensure that this does not happen again. Thank you for your feedback. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet , comfortable. What more do you need
I stayed in a room that was clean, had a refrigerator, it even had a small kitchen. It was very comfortable . Quiet, yet centrally located.
Stayed 7 nights in Aug 2023

2/10 Terrible

Laura

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Made this reservation for one of our employees who was there for work nearby. When he arrived he found a WARNING sign on the wall stating that "Brass valves and fixtures in this establishment can expose you to lead which is known to the State of California to cause cancer and birth defects or other reproductive harm." When he got to his room, it was very dirty and the door of the room was bent and appeared to have been pried open at some point, didn't appear secure. He said that the area around the hotel was very sketchy, that there were homeless people in the vicinity and in the hall going to his room he saw doorways open with multiple people inside smoking. He was so alarmed at the state of the facility, he did not feel safe. We ended up putting him up at another hotel. The only good thing about this whole experience was that the front desk manager gave us a full refund (the room had been paid for by the company in advance of his stay). I had booked another employee to stay at this hotel the following week, but based on this situation I cancelled the reservation and put that employee in another hotel as well.
Stayed 6 nights in Aug 2023
Response from Hotel Management on 8 Sept 2023
Dear Laura, Thank you for sharing your feedback following your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

6/10 Okay

MARIA

Disliked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Marc

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
People hanging out on the car walks drinking and talking loud. Hand to hand drug transactions in the parking lot. A prostitute working in the parking lot. At least I saw the cops drive through the parking lot several times a night.
Stayed 7 nights in Aug 2023
Response from Hotel Management on 23 Aug 2023
Dear Marc, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Emosi

Stayed 12 nights in Aug 2023

10/10 Excellent

Jair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you MS. MICHELLE!! WE NEED MORE PEOPLE LIKE YOU IN THIS WORLD.!
Stayed 1 night in Aug 2023
Response from Hotel Management on 11 Aug 2023
Dear Jair, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

4/10 Poor

Gabriel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had glow in the dark paint on the ceiling, sink wouldn’t drain. It is on a busy road so louder than I expected. Staff was great. Clientele in that area seams rough. Would. It stay there again.
Stayed 1 night in Aug 2023
Response from Hotel Management on 4 Aug 2023
Dear Gabriel, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for any disappointment you experience during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. We would appreciate another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

10/10 Excellent

Moraima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 4 nights in Jul 2023

4/10 Poor

Sergio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The check-in process was not very friendly. I had to ask a few questions that would seem to me are protocol on a check-in process. I had to go look for my room since I was not told where it was. People smoking pot and cigarettes outside my room. Very noise ALL NIGHT LONG. I could hear the family above my room. The room was dated. Their breakfast was a shelf with coffee, a bit of muffins and such. The lady that checked me out was nice.
Stayed 1 night in Jul 2023
Response from Hotel Management on 25 Jul 2023
Dear Sergio, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 Poor

Maria

Stayed 5 nights in Jul 2023

6/10 Okay

Megan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Served purpose, but safety is more important
The property was questionable. Since it is extended stay, they had some units that seemed house people down on their luck. Although many blue collar workers were staying there and I could tell they were hard working. The elevator had been tagged with graffiti (it was removed quickly). Yeah was all over, must have been trash day. Grass was dead. The doors had additional reinforcements on the frames, there were kids screaming at night, the people next to me stood outside on the balcony and smoked constantly, the room seemed nice but details of cleaning were amiss. I had to sign an agreement not to do car maintenance on my car (it was a rental). The building next door, in the back of the lot, had a clicking noise that was unnerving. As a single woman traveler, I would rather safety over price next time.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 12 Jul 2023
Dear Megan, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Victoria

Stayed 1 night in Jul 2023

4/10 Poor

Fakhar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty horel
Stayed 1 night in Jul 2023
Response from Hotel Management on 6 Jul 2023
Dear Fakhar, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient, right off the 101. Lots of fast food type restaurants very close by and shopping as well. Staff very friendly and my room was neat and clean. Very comfortable bed.
Stayed 1 night in Jun 2023
Response from Hotel Management on 22 Jun 2023
Dear Carolyn, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad you found your bed comfortable; the location is convenient, with lots of food, restaurants, and shopping nearby. Thank you for the compliments about our staff being very friendly and neat and clean room. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean and Unsafe
Been traveling on business for 40 years. Worst experience at a hotel in that entire time.
Stayed 3 nights in Jun 2023
Response from Hotel Management on 12 Jun 2023
Dear Gregory, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero Stars
Worst, most horrible place I’ve stayed in thirty years. There was a turd in the toilet when I arrived, and the heater smelled like someone had urinated in it. I’d will never use this place or Extended Stay America EVER again. Zero stars
Stayed 1 night in Jun 2023
Response from Hotel Management on 4 Jun 2023
Dear James, Thank you for sharing your experience with us. We are sorry to hear about your disappointment during your stay. What you described is unacceptable and does not represent our standards. We take pride in maintaining clean and fresh accommodations and strive to provide an exceptional experience for our guests. We understand your frustration and apologize for not meeting your expectation. We will address this issue to take appropriate action so this does not happen again. We hope you will consider returning so that we prove our commitment to providing the great experience you deserve on this visit.Sincerely,Hotel Management

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in May 2023

2/10 Terrible

Marco

Travelled with partner
Nasty lots homeless everywhere room not clean curtains not closing peaple can wach from outside I’m upset to stay there
Stayed 1 night in May 2023
Response from Hotel Management on 23 May 2023
Dear Marco, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

8/10 Good

Bradley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to hen house brewery
Stayed 1 night in May 2023
Response from Hotel Management on 17 May 2023
Dear Bradley, Thank you for sharing your impressions of our hotel. We are delighted that you enjoyed your time with us and that our location, close to hen house Brewery, was perfect for your needs. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

6/10 Okay

Ken

Travelled with family
Adequate.
Stayed 1 night in May 2023
Response from Hotel Management on 8 May 2023
Dear Ken, Thank you for your feedback. We appreciate your time in sharing your experience with us. We're glad to hear that your stay was adequate overall. Please let us know if there is anything specific you would like us to improve or any additional feedback you would like to provide. We value your patronage and hope to serve you again in the future.Sincerely, Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service
Floors were sticky, bed was decent, staff were friendly and helpful, a lot of construction noise outside early in morning very unpleasant
Stayed 1 night in May 2023
Response from Hotel Management on 9 May 2023
Dear Guest, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take your concerns seriously and will take immediate action to address the issue of sticky floors and minimize construction noise. We are pleased to hear that our staff was helpful and value your input. Thank you for choosing to stay with us, and we hope to serve you again in the future.Sincerely,Hotel Management

4/10 Poor

Thanaraja

Liked: Staff & service
Disliked: Room comfort
There was no showerhead no telephone no alarm clock
Stayed 1 night in May 2023
Response from Hotel Management on 6 May 2023
Dear Thanaraja, Thank you for your review. We apologize for any inconvenience caused by the lack of a showerhead, telephone, and alarm clock. Please know that we take all feedback seriously and will work to address these issues promptly. We hope you'll consider staying with us again in the future.Sincerely,Hotel Management

6/10 Okay

Danika

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I feel as if I got catfished by this property. It looked very nice in photos, but not as nice in person.
Stayed 1 night in Apr 2023
Response from Hotel Management on 2 May 2023
Dear Danika, Thank you for staying with us and sharing your experience. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

8/10 Good

Sarah

Stayed 1 night in Apr 2023