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Reviews of Courtyard by Marriott Santa Rosa

3 out of 5
Courtyard by Marriott Santa Rosa
175 Railroad St, Santa Rosa, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 246 out of 587 reviews" "
Rating 8 - Good. 201 out of 587 reviews" "
Rating 6 - Okay. 88 out of 587 reviews" "
Rating 4 - Poor. 32 out of 587 reviews" "
Rating 2 - Terrible. 20 out of 587 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location in Santa Rosa
Stayed 1 night in Apr 2024
Response from v on 19 Apr 2024
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from v on 19 Apr 2024
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tv didnt work on artival. Which is ok, but we only found out after settling in. Had to move rooms. Wifi is ridiculously slow...reminiscent of dial up days. Staff, great.
Stayed 1 night in Mar 2024
Response from v on 4 Mar 2024
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the tv and wifi on property. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

10/10 Excellent

Ellen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from v on 19 Feb 2024
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the property and staff at the hotel. The only minor criticism I can share is that the Starbucks coffee did not measure up to other Starbucks franchises that I frequent.
Stayed 2 nights in Feb 2024
Response from v on 19 Feb 2024
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the Bistro. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

10/10 Excellent

Renee

It was clean and everyone was nice
Stayed 1 night in Feb 2024
Response from v on 19 Feb 2024
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Tonya Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from v on 12 Jan 2024
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from v on 8 Jan 2024
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Dec 2023
Response from v on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from v on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Girija, fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from v on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from v on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ricardo, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great EXCEPT for the bartender on the evening I arrived. She looked busy but was actively attending to guests. When I approached her, she gave me a dirty look and said she is backed up right now. Didnt offer to take my order just said that and continued working. Very unusual and unprofessional. Hard to gauge if this was her being overwhelmed or if it was discrimination. In any case I was too busy to report her to the hotel manager.
Stayed 1 night in Dec 2023
Response from v on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from TT on 28 Dec 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Theresa TommasiGeneral ManagerCourtyard by Marriotttheresa.tommasi@marriott.com7075739000

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from v on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was friendly and helpful.
Stayed 1 night in Nov 2023
Response from v on 4 Dec 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from v on 4 Dec 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

ANTONETTE

Liked: Cleanliness, staff & service, property conditions & facilities
The coffee maker in my room #386 did not work. I reported it to the front desk on day one, day two still not replaced. Other than that very important detail, I had no complaints and the bed was the best I’ve ever slept on. The staff were very polite, helpful, and professional. A little disappointed in the limited menu, and no microwave in my room.
Stayed 2 nights in Nov 2023
Response from v on 4 Dec 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area I am so sorry we didn't replace the coffee maker in a reasonable time.Thank you,Hotel Management Team

8/10 Good

Terry

Stayed 1 night in Sep 2023
Response from v on 4 Dec 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Michele

Liked: Cleanliness, staff & service
Overall really good
Stayed 1 night in Sep 2023
Response from v on 4 Dec 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. We stay here everytime we visit Santa Rosa.
Stayed 2 nights in Aug 2023
Response from v on 22 Sept 2023
Dear Timothy,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the railroad district - convenient to restaurants & shopping.
Stayed 6 nights in Aug 2023
Response from v on 10 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to date, modern facility.
Stayed 1 night in Sep 2023
Response from v on 10 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from v on 31 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from v on 31 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Parking Quiet
Stayed 1 night in Aug 2023
Response from v on 19 Aug 2023
Dear Teresa,Thank you for the great review we hope to have you back if your travels bring you back to the area!Sincerely,Hotel Management

10/10 Excellent

Amalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy check in and pleasant staff. They do charge $10 for parking but that’s reasonable compared to most. Good location! I will definitely stay there again!
Stayed 1 night in Aug 2023
Response from v on 19 Aug 2023
Dear Amalia,Thank you so much for the great review! We hope to have you back if your travels bring you back to the area!Sincerely,Hotel Management

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay
Stayed 2 nights in Aug 2023
Response from v on 10 Aug 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Able to walk to downtown area shopping restaurants
Stayed 1 night in Jul 2023
Response from v on 7 Aug 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Dennis

Stayed 1 night in Aug 2023
Response from v on 31 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Shirley

Travelled with family
Liked: Cleanliness, staff & service
Cramped
For what we paid for the room it could have been a better room was over priced very cramped.
Stayed 2 nights in Jul 2023
Response from v on 7 Aug 2023
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the size of the room. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

6/10 Okay

andrew

Travelled with family
Liked: Amenities
Enjoyed the hotel and it’s walking distance proximity to good and shopping. Room was too noisy, heard guests partying Kate by the fire pit, the train noise was loud and outside work was easily heard at 7 am
Stayed 1 night in Jul 2023
Response from v on 7 Aug 2023
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with outside noises. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
That friendly staff and the places to eat that were very close
Stayed 1 night in Jul 2023
Response from V on 31 Jul 2023
Dear Phillip,Thank you so much for the great review. We are happy to hear that you enjoyed your experience while staying with us and we hope that your travels bring you back to our property in the future. Sincerely,Hotel Management

8/10 Good

john

Stayed 2 nights in Jul 2023
Response from v on 14 Aug 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from v on 26 Jul 2023
Dear Eric,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Noah, Danville

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Courtyard worked out well for us. It's like most other facilities by Marriott. Clean, well-equipped (frig, microwave, coffee setup). The bed wasn't great but otherwise the room was pretty good.
Stayed 1 night in Jul 2023
Response from v on 26 Jul 2023
Dear Noah,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 3 nights in Jul 2023
Response from v on 9 Jul 2023
Dear Kenneth,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Reena

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Jun 2023
Response from v on 22 Jun 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Cyrena

Stayed 1 night in Jun 2023
Response from v on 10 Jun 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Catherine

Stayed 1 night in Jun 2023
Response from v on 10 Jun 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from v on 7 Jun 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

4/10 Poor

Jim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn't like the room layout. The shower was about 6 inches too narrow. The liquid soap dispenser is placed too close to the shower head making it difficult to use. The sink area is very small with little counter space. The lighting over the full length mirror is poor. They now charge for parking and don't tell you until you check-in. We paid for an upscale hotel but several less expensive hotels in the area have better user friendly facilities.
Stayed 1 night in May 2023
Response from V on 2 Jun 2023
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the room. I want you to know that we are using this feedback to improve our guest experience in the future. As for parking it is stated on all websites, I am sorry if it wasn't present at your bookingThank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from v on 2 Jun 2023
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

8/10 Good

Robert

Stayed 3 nights in May 2023
Response from v on 19 Jun 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
At 4:30am, the fire alarm went off. Ended up being a false alarm. Guests did not know what to do. I called the lobby and no one answered. When fire trucks arrived, I tried to evacuate but I couldn’t find the emergency exit easily. When I finally got downstairs, I learned it was a false alarm. The manager couldn’t get the elevators to work and I had to hike 5 flights to get back to my room. I did not sleep after that. In the morning I asked for a discount to offset my experience and she said she couldn’t do anything since I wasn’t a club member. That was poor customer service. I did not have a restful stay and although it may have been out of Mariotts control, I felt like a discount was reasonable for an approximate $200 room and evacuation at 4:30 am.
Stayed 1 night in May 2023
Response from v on 10 Jun 2023
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with fire alarm experience. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

8/10 Good

Sabrina

Stayed 1 night in Apr 2023
Response from v on 10 Jun 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Karen, Brentwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff at the front desk and in the bistro
Stayed 2 nights in Apr 2023
Response from Courtyard Marriott Santa Rosa on 22 Apr 2023
Dear Karen,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Jodi

Stayed 1 night in Apr 2023
Response from Courtyard Marriott Santa Rosa on 22 Apr 2023
Dear Jodi,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Alyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Awesome stay, very friendly staff.
Stayed 1 night in Mar 2023
Response from CY Santa Rosa on 29 Mar 2023
Dear Alyse,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from CY Santa Rosa on 29 Mar 2023
Dear Ryan,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team