Reception

Reviews of Scandic Sønderborg

3.5 out of 5
Scandic Sønderborg
Ellegårdvej 27, Sønderborg

Reviews

8.0

Very good

Rating 10 - Excellent. 302 out of 1000 reviews" "
Rating 8 - Good. 450 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

NATACHA, beverly hills

Travelled with family
Disliked: Cleanliness
Spend 5 days at the hotel, room was never cleaned!! Even after requesting it!!
Stayed 3 nights in Aug 2022

6/10 Okay

Emma

Stayed 1 night in Jun 2022

4/10 Poor

Petr, Praha

Stayed 1 night in May 2022

10/10 Excellent

Jessie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, right at the norder with denmark and germany.
Stayed 1 night in Dec 2021
Response from Niels S. on 7 Feb 2022
Hi Jessie, Thank you very much for 5 out of 5 :-) Best regards, Niels S. GM

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 👍
It was a very easy going hotel experience from the perspective of a businessman that regularly stays away for work. Restaurant was superb. Room was very comfortable and clean. Staff were all friendly. The only thing is the building feels slightly dated, but not at all in any major way. I will be staying there again for future travel to the area.
Stayed 3 nights in Dec 2021

8/10 Good

Lars

Business traveller
Liked: Staff & service
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Acceptable
Ok, but a bit dated condition.
Stayed 1 night in Jun 2021

10/10 Excellent

Jorgen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very practical hotel
Convenient and quiet. Good breakfast buffet. Easy and free parking. Beds comfortable.
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at the Scandic
Nice Hotel, clean and comfortable rooms with pleasant staff. Breakfast is good and the restaurant serves nice food but the sauces are particularly salty for me.The location was convenient for me as I was visiting a company that was just across the road.
Stayed 2 nights in Dec 2019
Response from Niels S. on 11 Dec 2019
Dear Guest, Thank you very much for your great feedback :-) Best regards, Niels S. GM

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for kids.
Overall a very nice hotel - we stayed with family and kids - and especially for the kids during summer it was very welcoming. very nice staff.
Stayed 2 nights in Jul 2019
Response from Niels S on 1 Aug 2019
Hej Jens En stor tak for din fine feedback :-) Med venlig hilsen Niels S. Hoteldirektør

6/10 Okay

Jesper

Liked: Staff & service
Disliked: Property conditions & facilities
Thanks to Lone
Was just a quick overnight stay due to a wedding party in the area. The building had some water damage, meaning that the exterior was being repaired. Good value for money, however, a special thank you to Lone at the reception. Her personality and welcoming mood, made the whole stay worth a lot more. That’s something worth more than money in my book.
Stayed 2 nights in Jun 2019
Response from Niels S. on 24 Jun 2019
Hi Jesper, Thank you very much for your feedback and kind words regarding Lone. I will of course show Lone and the rest ogf the team your feedback. Our renovation is finished at the end of June 2019. Best regards, Niels S. General Manager

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Niels S. on 30 Apr 2019
Hi, Thank you for your feedback. Best regards, Niels S. General Manager

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but noisy doors.
The hotel was nicely situated in relation to surrounding attractions. It was clean and well run. The restaurant on site was a bit pricey, but my one real complaint would be the heavy doors to the rooms that slam shut on their own. They woke me up numerous times since people had trouble controlling them.
Stayed 4 nights in Mar 2019
Response from Niels S. on 9 Apr 2019
Hi Anita, Thank you for your feedback and nice words. regarding the doors, it is a important, but also new information to me. We will of course look into this. Best regards, Niels S General Manager

2/10 Terrible

Simon

Disliked: Staff & service, property conditions & facilities, room comfort
No heating or hot water so couldn’t have shower
The heating and hot water was broken, no discount was offered or available.
Stayed 1 night in Mar 2019
Response from Niels S. on 3 May 2019
Hi Simon, It is true we had a force majeure situation with the main water boiler. If you were not offered a discount though, it is absolutely a mistake, for which I apologize. You are of course welcome to contact me regarding this. Best regards, Niels S. General Manager

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, room comfort
No hot water causes a satisfaction wash-out!!
The hotel was fine and having stayed there before I was expecting another good, short-but-sweet visit but despite the hotel being clean, tidy and offering a friendly welcome it went downhill rapidly the morning of check-out when there was no hot water in any rooms!! When mentioning this to reception at time of check out, my colleagues and I were all told that the boiler was broken and that it would be working next time we visited. There was no apology or offer of anything by way of making amends for this situation, so I doubt very much that there will be a "next time"!!
Stayed 1 night in Mar 2019
Response from Niels S. on 3 May 2019
Hi Daniel, Thank you for your feedback. I am very glad to read your all your positive words regarding the hotel. I am of course very sorry that the force majeure situation regarding the water boiler was not handled right in your situation. For that I send you my sincere apologizes. We really hope to see you back, and you are very welcome to contact me regarding an apology or offer. Best regards, Niels S. General Manager

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with nice restaurant that was in a convenient location for my trip - the company that I was visiting resided in a business park opposite the hotel.
Stayed 3 nights in Mar 2019
Response from Niels S. on 26 Mar 2019
Hi Dylan, Thank you very much for the great feedback and 10 out of 10 :-) We are glad that you had a nice stay. Best regards, Niels S. General Manager

8/10 Good

Tomas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Niels S. on 2 Nov 2018
1000 tak :-) Med venlig hilsen Niels S. Hoteldirektør

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family room
We stayed two kids and two adults in a family room. Room was clean and space was ok as the kids bed is bunker beds. The place is very kids friendly, they have a indoor pool which we enjoyed and huge green outdoor areas where kids can play football or just play around. Breakfast buffet has a large variety of hot and cold food, typically Scandinavian.
Stayed 1 night in May 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Kaloyan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
my room was very smelly
Response from General Manager on 22 Dec 2016
Thank you for your feedback and rating. I'm sorry that the room did not live up to your expectations. I hope that we moved you to another room without a smell. Best regards Tine - Front Office Manager

10/10 Excellent

birgitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities
Awesome for Children
Response from General Manager on 22 Dec 2016
Thank you for the rating. We are more than pleased to read that the children enjoyed their stay - we love having children around our facilities. Hope to see you back soon. Best regards Tine - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a relaxing stay if you have a car.
A good Scandic hotel with all the usual facilities. A nice small pool and gym. The evening meal was excellent and good value for money. Only down side is that the hotel is out of town so not very good if not in a car./

8/10 Good

Megan, Copenhagen

Liked: Cleanliness, staff & service, room comfort
Nice hotel in Sønderborg
The hotel was very clean and comfortable. The breakfast was lovely with many options. Overall I would recomend this hotel, but with one warning it is on the very edge of the town of Sønderborg and as my cousin and I arrived in town by train we had quite the walk (3km ish) through an unlikely looking residential area to get to the hotel. So it is not really a walkable hotel. However the staff were amazing and all acomidations were just what we needed! Would very much recomend!
Response from Tine - Front Office Manager on 16 Jan 2017
Dear Megan, Thank you for the sweet words. I will happely share them with my coworkers. I hope to see you back soon again. BR Tine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice impression
the room is clean and the atmosphere is quiet. price is reasonable. breakfast is good.

8/10 Good

NickBM, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
In Sonderborg for a two nights. Fortunately we had a car, because the hotel is out of town - convenient for the highway, but a long way from downtown restaurants, waterfront, etc. (which, by the way, are definitely worth a visit). Taxis may be available, of course. Rooms seem a bit dated - seventies decor, beds a bit soggy - but the amenities are fine, including bar, restaurant and small swimming pool. No elevator to upper floor rooms that we could find, so don't bring heavy suitcases. It was fine for our purposes. On the other hand, the breakfasts (included in our price) were very good and the staff were excellent and really helpful, especially at front desk.

8/10 Good

Donald Munroe, Hamburg, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place in Sonderborg
Not inexpensive but friendly and comfortable.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Naja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Renate, Bergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet family hotel
Good size rooms. We had a family room for 4 persons. Got a room with two queen size beds. Lots of offers for kids (pool, treasure hunt, bounzing castle and different activities. Very good breakfast. Not so much for the parents. No entertainment and only a small bar with very few tables. A quiet family hotel. Well kept hotell that is recomended. The area looked interesting but we only had an overnight stay and no time to explore it.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

daniel, surprise,az

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room,smelled as medication of some kind,room was not cleaned even when we told them to

6/10 Okay

Verified traveller

Liked: Staff & service
decent
Decent hotel and friendly staff. but the prices are too steep.

6/10 Okay

Verified traveller

Hotel review
Very basic. No kettle in room. Basic restaurant over priced food

6/10 Okay

Few let, champaign, IL

Liked: Staff & service
Disliked: Cleanliness
An OK stay
The positives: very friendly front desk staff, restaurant right on site, the market inside the lobby, which was nice and bright. Plenty of parking spaces outside the hotel. Decent breakfast and decent room size. The hotel itself is in the middle of nowhere, about 2 to 3 km away from the centre of town. But even that, it was not really an issue, as I came in for the night, and an early departure the following morning. Not so great points: While things were generally okay, the room was quite dusty. I do not believe that the area behind the heater has been cleaned in months! I truly wish I were kidding, but the accumulation of dust was so thick that it just grossed me out. The windows themselves did not look like they had been cleaned in a long while either. Right after opening them for fresh air, I quickly closed them as there was a cobweb that covered both window panes, and a very big spider right on it. The INE was that there was very kind note from housekeeping telling me that the room had been "thoroughly" been cleaned for my staying experience. All in the state of cleaning in the more hidden spaces, this just was interesting. Maybe it was a language problem, but the nearest state of the room concerning the proper cleanliness there off is why my school is so low. I would not generalise this to the entire hotel, as I have only staying here one night and in one room, but next time I might stay at another hotel despite the friendly staff.

10/10 Excellent

Happy Aussies

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mette, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic:)
We loved it there - very children friendly.

6/10 Okay

Bornhoft

Liked: Cleanliness
Standard: business stayover
The hotel is ok for a stayover over when you are on business trip. It's ok but with a location way out of anything.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a stopover
The hotel was bright and modern, but a little hospital like. Clean and functional, but you wouldn't want to stay too long.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Scandic Sonderborg Hotel
Stayed for one night, room clean, staff helpful and friendly. Gym good size for a hotel. Back of hotel where rooms are could do with a lick of paint as looking tired and grey. Good selection on breakfast buffet, location was good for me as needed short journey to Sonderborg Airport, a short drive from center of town. Pleasant stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Jan, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, Friendly hotel
The experience was good. Check-in was fast, very friendly and efficient despite the late evening check-in with three tired kids. The rooms have been renovated but the bathrooms are still very simple and dated - not that it mattered to us as they were clean. But they stand a bit in contrast to the nice room. Hotel is located in an industrial area which we knew, so not a problem but it is not near downtown. You will need to grab a bus or drive there. It will however not take more than a few minutes by car. For us this was a real value for money hotel. We left early for breakfast with friends so we did not try the breakfast buffet and we did not use other facilities either. Parking and wireless internet was free of charge.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Nice place to stay away from home
The review leads you to believe this is directly on the sea, but it is not. The setting is nice though, it is surrounded by trees. Free WiFi in entire hotel and nice morning breakfast. Good size room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scandic Sonderborg - strange location, comfy beds
Husband and I stayed for 2 nights in May 2011. I chose this hotel as it was close to Mollerparken where we were attending a rock concert. This hotel has a strange layout - several separate blocks of buildings joined together by glass-walled walkways. Hotel has 2 floors, but no lifts. Our room was a little difficult to find, as we did not realise it was on the upper floor at first, and the signs giving directions were not clear. We ate in the hotel's restaurant one evening. The food was good, but we found the menu somewhat limited. There were no tea/coffee making facilities in the room. Instead, you could buy drinks and snacks from the "shop" at Reception. The Reception staff were helpful, and spoke good English. The breakfast buffet was absolutely superb - everything you could possibly want for breakfast was provided, including pancakes and maple syrup, cold meats and cheese, a choice of hard- or soft-boiled eggs, and lovely Danish pastries, in addition to the usual continental breakfast fare. The beds were very comfortable, with firm mattresses.

10/10 Excellent

TomOliver

Stayed 1 night in Dec 2023

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jørgen

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

AnneLouise

Stayed 1 night in Nov 2023