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Reviews of Wookey Hole Hotel

3 out of 5
Wookey Hole Hotel
Wookey Hole, Wells, England

Reviews

8.4

Very good

Rating 10 - Excellent. 412 out of 1005 reviews" "
Rating 8 - Good. 391 out of 1005 reviews" "
Rating 6 - Okay. 128 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

peter

Business traveller
Bed was awful but room was clean but bare
Stayed 1 night in Mar 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Clean room breakfast 4 out of 5 good for children not much for adults
Stayed 1 night in Mar 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the staff were very attentive and friendly. There was a slight hitch with the allocation of our room. This was solved quickly. Unfortunately our room was quite cold.
Stayed 3 nights in Mar 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd tome staying here its close to family, reasonably priced lovely staff!
Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Quirky hotel with the most amazing staff! Love this place, beautiful setting close to Wells, Glastonbury and Cheddar. Food is reasonably priced and recommended! Great breakfast! We’ll be back!
Stayed 1 night in Feb 2024

8/10 Good

Ecaterina

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Howard

Travelled with family
Liked: Staff & service
Single bed in Room 19 had a mattress which needs replacing. Could feel all the springs!
Stayed 1 night in Feb 2024

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't expecting the hotel to be very good as the price was so reasonable but I was completely taken aback, the rooms where spotless, the bedding fresh, beds comfortable and breakfast was lovely! Will return!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful as our travel time got delayed. Warm and cosy and can’t rate the staff enough, nothing was a problem. Parking was plentiful and we enjoyed taking a evening walk whilst feeling safe and in nice surroundings
Stayed 1 night in Feb 2024

10/10 Excellent

LISA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Place to Stay rooms were well equiped with what was needed Food and Service was outstanding 10/10 for the cook and Staff too. Only down side was games room not enough to keep kids entertained mybe get a 2p coin maching and some games that actually worked but that was only downside i will definatly go bk
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, views and food.
Stayed 1 night in Feb 2024

8/10 Good

Philip

Liked: Amenities
Have used before so know what to expect. The receptionist addressed myself and my wife as GUYS which I DETEST. Then when asked my name she queried our name and asked if we were sure!
Stayed 1 night in Jan 2024

8/10 Good

Victoria, EXMOUTH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Spooktastic
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Restaurant didn’t have full menu availability but I assume that’s down to being out of season - would look to return in the summer.
Stayed 2 nights in Jan 2024

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chrismas visit
Nice venue, very much a family hotel. Not very luxurious.
Stayed 1 night in Dec 2023

10/10 Excellent

robin

Disliked: Room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Francis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreadful experience. Virtually no public transport and when there was it was never on time. Taxi companies fully aware of this and take full advantage tariff wise to ridiculous levels. Eg 12 mile fare costing £60.
Stayed 3 nights in Dec 2023
Response from Sam - Head of Accommodation on 18 Dec 2023
Dear Francis,Thank you for taking the time to leave your feedback, but perhaps you meant to review the taxi company? Or the Mendip Community Bus?I regret that your experience with public transport was unsatisfactory but I hope you understand that these are not part of our hotel.We hope to see you again soon at the Wookey Hole Hotel.Warm regards,Sam WarrilowHead of AccommodationWookey Hole

8/10 Good

James

Travelled with family
Liked: Staff & service
Staff was very friendly and helpfully
Stayed 2 nights in Dec 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute pleasure
Stayed 1 night in Dec 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Staff & service
Great hotel fantastic location
We love the hotel but the room this time was very dirty, bed uncomfortable flat pillows and damp smell in barhroom curtains were not great condtion looked old and need updating We stay a few times a year and this is first time wasnt happy with room the rest of hotel and staff always pleasure
Stayed 2 nights in Oct 2023

6/10 Okay

Layla

Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is basic but clean and functional for our one night requirment. We had a meal on arrival and oh my days they were massive and lush. A bargain to. Breakfast in the morning was perfect.. the front of house and evening waitress were amazing and fun. And the guys at breakfast we just as amazing. A witches special..
Stayed 1 night in Nov 2023

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking, good dining experience at breakfast, fast and efficient. Friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Next to Wookey hole caves
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 4 nights in Nov 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet November break
Very nice place to stay with very friendly approachable staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Marc

Stayed 1 night in Nov 2023

10/10 Excellent

cheryl karen ward

Stayed 1 night in Nov 2023

8/10 Good

Jennie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly hotel
Nice clean, basic hotel, staff were really friendly and helpful and the food was reasonable and tasty, would stay again :)
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and ideal location Staff were all very helpful and friendly Food In restaurant was very good and breakfast was great Very good value for money
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, with friendly and helpful staff. Clean rooms, good restaurant and bar area, family games room, plenty of car parking and other great facilities. It's in a lovely location and there are many places to visit within easy reach. Will definitely stay there again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice and clean, friendly staff, the dinning was excellent. We had an enjoyable stay and would highly recommend this hotel x
Stayed 1 night in Oct 2023

6/10 Okay

David

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Madelaine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay for 2 nights we were going to wookey hole caves with my daughter and grandchildren they were so excited breakfast was great too
Stayed 2 nights in Oct 2023

8/10 Good

Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel and staff
Nice family hotel next to the caves. Great stay and staff were excellent. Only nigle was the showers only giving Luke warm water and they dudvfix when informed but this only lasted for a day before returning to Luke warm again. Would stay again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Stayed for 3 nights as a weekend away. Hotel and staff where absolutely amazing and made the stay incredibly enjoyable. With grate recommendations for restaurants beyond the one in the hotel and extra things we should check out in the area during our stay
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Will

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Service
First, the staff and service was amazing, one of the best we'd ever had at a hotel. They're so nice, welcoming and helpful. We feel the hotel is let down by possibly a lack of investment and some bad decisions. For example, at the end of one corridor is a smoking area and this allows the smell of smoke to fill the whole bottom corridor of the hotel, this is also next to the children's games room. Next the walls are so thin to the point where my wife was woken up by the next room switching on the light switch at 3am, then being able to listen to the noises from the bathroom, water running etc etc. Our room had a door to allow for an adjoining room, I could hear full conversations next door whilst trying to get to sleep. The bathroom whilst adequate really needs attention, the doorstop behind the door was missing just leaving a screw poking out from the floor. The door itself looks like someone had previously had to force it open, cracks all round the hinges and the bath made a horrible squeak every time you moved an inch whilst showering. It felt like other guests had absolutely no respect for any other guest, from kids running up and down the corridor at midnight shouting to a woman playing videos at full volume on her phone in the restaurant at dinner. The rooms could benefit from aircon as whilst the windows do open, it doesn't feel safe being on the ground floor with your windows open. I don't think we'd stay here again but the location was perfect.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely large room. Lovely staff. Nothing an issue. Breakfast was lovely too.
Stayed 1 night in Oct 2023

10/10 Excellent

eamonn

Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time apart from doors banging
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

8/10 Good

Mairi

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good for a business stay
I booked this last minute. I then read some reviews! However for my stay the room was clean a bit tired could use a lick of paint but it was fine. The receptionist was friendly, dinner was good and a good choice of drinks behind the bar. The walls are paper thin though, I still slept well though.
Stayed 1 night in Oct 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel friendly staff.
A lovely hotel, we were made to feel very welcome on arrival, room was clean, bed comfortable. Breakfast was great, again very friendly staff, continental and full English or something lighter, all fresh and ordered food came out quickly. Loved the large spiders all over the front of the hotel. We only stayed one night but will stay longer next time.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
October - too scary for child halloween decor
Firstly, it is lovely good old simple accomodation in the room. Nothing fancy but does the job. A few spiders in the corners but otherwise I would say clean. We would definitely return but… PLEASE NOTE: we came in October, the beginning of october and other than the caves and the ice cream parlour, the rest was a waste for us as everything is decorated as horrific halloween. Our daughter was petrified going past reception as a giant Frankenstein, one and a half times the height of me, stood, along with a dracula right next to her. A grim reaper scared her first upon entry to the hotel and she lost it. We couldn’t go to the mirror maze or the penny arcade and even golf as it was all dressed up to scare the hell out of everyone. So a waste of money on the ticket. The worst being you had to walk through it to get out so our daughter was lead out by us, whilst she closed her eyes. Im not sure what the intention is, to do it all so early but I would advise the hotel to make it known that from the beginning of october its all dressed to scare. I would never take a child there again in october. At least not a 7 year old. Outside spiders were inoffensive decor. The ice cream parlour was awesome and so were the caves. There wasn’t too much to “see” on the walk as such but the guide was interesting and knowledgeable and it was worth the trip. The staff all seemed very helpful in the hotel. There is a childrens menu if you ask at the restaurant. And the food is really lovely.
Stayed 2 nights in Oct 2023