3/5 Okay
Faegan
Travelled with family
17 Aug 2022
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I am very familiar with this hotel. I worked next door for years. I have stayed in the hotel several times, even hosted my wedding reception here. While this hotel has much to offer in creature comforts (outstanding outdoor areas, splendid views), it lacks an appreciable service standard. Upon check-in there were no baggage carts available in the lobby. We waited near an hour to have a security person (not his job, but thanks to him) find one. I can understand charging guests for parking if the hotel would take responsibility for any damages to vehicles, but the $14, per night, is confiscatory. We booked a suite, and no bedding, toiletries or towels were available in the room. We had to ask at the desk for them. It then took three separate trips to get enough for our party. The staff are pleasant and friendly. They seem to be overwhelmed. I get that finding any help, let alone good help, is difficult. Certainly these days. However, for the cost of the suite, one should expect a higher level of attention.
Stayed 2 nights in Aug 2022