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Reviews of Doubletree by Hilton Somerset Hotel and Conference Center

4 out of 5
Doubletree by Hilton Somerset Hotel and Conference Center
200 Atrium Dr, Somerset, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little challenging as we arrived back to the hotel very late due to the timing of our dance competitions but it was well lit and I didn't feel unsafe. The property is very nice and staff were pleasant. Unfortunately, we had some housekeeping issues. Our shower wall had long hairs stuck to it and when I told the front desk I was told that it would be taken care of. When we got back to our room very late that evening, I could tell that someone had been in the room as the bathroom garbage had been emptied but the hairs were still there, the beds were not made and the garbage in the room hadn't been emptied. It was too late to call housekeeping but I did mention this to the front desk in the morning and they apologized. It would have been nice to have something taken off of the bill but I didn't push.
Stayed 2 nights in Apr 2024
Response from Management on 9 Apr 2024
Thank you for your review. We will address the items mentioned with the team to ensure it does not happen again

2/10 Terrible

angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
we are sorry to hear we did not meet your expectations

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, place nice and clean
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your wonderful review

6/10 Okay

Daryl

Quiet and dead atmosphere
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your review we will share this with our team

2/10 Terrible

Nicole, Brick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room booked was to sleep 4. We walked into a king bed, no way it was sleeping four. The front desk made no effort to rectify the situation and indicated they were fully booked. I walked away and was able to book another room with double beds, then came back to check in for my second room and told the guy who just said they were fully booked that I had to get a second room because the accomadtions were not what was described to me, and he really didn’t care. Did not give any information or suggestions about the hotel. The buffet breakfast they offer is misleading. There is a sign at the restaurant that says “there is a charge if you bring the breakfast to go” it was set up like a free continental breakfast. No one was around to explain any of that, and looking back at the description it did not say breakfast was a charge. $20 per person for a continental breakfast. When we complained, none of the employees spoke English. We were there for a dance competition that was hosted by this venue. They couldn’t even have coffee in the lobby. None of the ice machines on ANY floors, so we had to go down to the restaurant (that opened at 5 ) to get ice. Which was never communicated upon arrival. One elevator was broken & another bounced several times when the door opened. With all the people staying there and going up and down constantly, this also could have been communicated. There wasn’t even an out of order sign on there. We hope we do not have to stay here again!
Stayed 2 nights in Mar 2024
Response from Doubletree on 26 Mar 2024
Hello Nicole! Thank you for your feedback, we will take this into consideration and speak to our staff. We hope to make it up to you in the future.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Doubletree on 26 Mar 2024
Hi Kristina! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel with pleasant staff in a safe area.
Stayed 1 night in Mar 2024
Response from Doubletree on 20 Mar 2024
Hi Joseph! Thank you for taking the time to rate our hotel! We are pleased you enjoyed the quiet, safe area! We look forward to seeing you on your next visit!

4/10 Poor

Ramesh

Thin walls, can hear noise from other rooms, honking of cars in parking lots even on the fifth floor. Dead flies in the bathroom when we checked in, indicative of sanitation issues. Outdated outlets, no USB ports in room. Poor housekeeping services, requested a bath/bar soap at front desk the evening we checked in, desk clerk promised to send the bath soap that never materialized. The coffee machine had to be unplugged from the wall to turn it on/off as the on off switch wasn't working. The only plus seems to lots of parking space. I think this hotel has seen better days.
Stayed 1 night in Mar 2024
Response from Doubletree on 12 Mar 2024
Hi Ramesh! We sincerely appreciate your feedback, and we will speak with our staff. Also, we are working towards a renovation on the whole property with work starting middle of this year. We look forward to seeing you soon!

10/10 Excellent

Darren

Stayed 1 night in Mar 2024
Response from Doubletree on 26 Mar 2024
Hi Darren! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Gracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay… clean… friendly staff… hotel can use some upgrade…
Stayed 1 night in Mar 2024
Response from Doubletree on 5 Mar 2024
Hi Gracey! Thank you for taking the time to leave the wonderful feedback. We will be upgrading within the upcoming year. We are pleased you enjoyed your visit! We look forward to seeing you soon!

8/10 Good

Rufus

Stayed 1 night in Feb 2024
Response from Doubletree on 28 Feb 2024
Hi Rufus! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

6/10 Okay

Rakesh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had smell of oil in elevators and the rooms were old carpeting bathrooms was unclean
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are working towards a renovation on the whole property with work starting later on this year. At Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient to where I need to be.
Stayed 1 night in Feb 2024
Response from Doubletree on 20 Feb 2024
Hi Shari! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was filled with trash making our parking difficult
Stayed 1 night in Feb 2024
Response from Doubletree on 13 Feb 2024
Hi Daryl! We will talk with our staff. Please come visit us again when you are in the area!

10/10 Excellent

Christie, Pennsauken

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted the moment we entered the building. We were also offered warm cookies. Very nice touch!
Stayed 1 night in Feb 2024
Response from Doubletree on 13 Feb 2024
Hi Christie! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

6/10 Okay

Jazzmine

Stayed 2 nights in Feb 2024
Response from Doubletree on 21 Mar 2024
Hi Jazzmine! Thank you for taking the time to rate our hotel.

8/10 Good

Tyrone

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Jan 2024
Response from Doubletree on 5 Feb 2024
Hi Tyrone! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience well attended with front desk & cleaning staff
Stayed 2 nights in Jan 2024
Response from Doubletree on 30 Jan 2024
Hi Luisa! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

8/10 Good

Lorenzo, Bridgeton Nj

Liked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2024
Response from Doubletree on 30 Jan 2024
Hi Lorenzo! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

6/10 Okay

Mohamed

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The bed sheet had red stains as it wasnt changed before i got there. I notified the front desk about it and they didnt even care.
Stayed 1 night in Jan 2024
Response from Doubletree on 30 Jan 2024
Hello Muhamed! Thank you for your feedback, we will talk to our staff. We hope to make it up to you in the future.

6/10 Okay

Elliott

Never again
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
thank you for your review please elaborate so we can address the issue you experianced.

4/10 Poor

Elliott

Liked: Cleanliness, staff & service
I don’t like the fact that .you have to leave and additional 100 fee on top of the cost for the room ..and you have weight 7 to to business days too get your money back ..will never visit again..
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Hotel security deposit is standard practice. The banks take 7-10 business days to process the deposit back to your account which is out of our control

10/10 Excellent

Rhonda

Stayed 2 nights in Jan 2024
Response from Management on 27 Jan 2024
Thank you for your perfect review

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived at the hotel, we felt welcomed. The gentleman at the front desk was very nice, and provided us with all the information we needed to know in regard to our stay at the hotel. He even gave us 4 chocolate chip cookies which my two daughters loved! The restaurant staff were amazing, and super sweet. My overall experience at the hotel was great. I see myself and my family booking here again in the near future.
Stayed 3 nights in Jan 2024
Response from Management on 27 Jan 2024
Thank you for sharing your wonderful experience with us. We hope to see you again!

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 27 Jan 2024
Thank you for your review

8/10 Good

Lilian, DDO

Stayed 2 nights in Jan 2024
Response from Doubletree on 17 Jan 2024
Hi Lilian! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Madeline

Stayed 1 night in Jan 2024
Response from Doubletree on 5 Feb 2024
Hi Madeline! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Kamera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree on 17 Jan 2024
Hi Kamera! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

8/10 Good

eliana

Travelled with partner
Stayed 1 night in Jan 2024
Response from Doubletree on 17 Jan 2024
Hi Eliana! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

KRIS, Eastampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi Kris! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Katherine, Mount Arlington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi Katherine! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by Rutgers University and New Brunswick.
Stayed 2 nights in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi Hugh! Thank you for taking the time to rate our hotel! We are pleased you enjoyed how close we were to Rutgers! We look forward to seeing you on your next visit!

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and hot tub were not in operation
Stayed 1 night in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi Benjamin! Thank you for taking the time to rate our hotel! We apologize for the inconvenience of having our pool and hot tub out of order during your visit. We are definitely working on getting these operational as soon as possible.

10/10 Excellent

Elliott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great experience
Stayed 1 night in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi Elliott! Thank you for taking the time to rate our hotel! We are pleased you enjoyed the whole Doubletree experience! We look forward to seeing you on your next visit!

10/10 Excellent

David

Travelled with group
Stayed 1 night in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi David! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Christine, Brewster

Stayed 1 night in Jan 2024
Response from Doubletree on 11 Jan 2024
Hi Christine! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

RAMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree on 2 Jan 2024
Hi Raman! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

2/10 Terrible

Yolanda

Stayed 1 night in Dec 2023
Response from Doubletree on 2 Jan 2024
Hi Yolanda. Thank you for taking the time to rate our hotel.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This feels like a Motel
DoubleTree used to be really good. Like many other chains its standard is also going down but this is my worst experience. The Hotel lobby is nice, check-in was easy. About the room, the sheets and comforter were dirty, look like they are not even washed. The shower faucet is not easy to use and like many other motels, slow drain in tub that makes it difficult to take shower. There was an indoor pool but water temperature was not maintained.
Stayed 2 nights in Dec 2023
Response from Management on 29 Dec 2023
Thank you for your review, we will address your concerns mentioned.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 29 Dec 2023
Thank you for your great review!

4/10 Poor

greg

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No hot tub
I chose this hotel because it had a hot tub. Apon checking in i learned the hot tub was under construction. Very disappointed.
Stayed 1 night in Dec 2023
Response from Management on 29 Dec 2023
Hot tub information has been removed from site as it is not available until further notice

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The young lady in the front was amazing. Our home was in danger of flooding in manville and we stayed overnight for safety but she made us feel so welcome after a stressful day . She is definitely a plus to your hotel should be training for management real soon . Amazing person
Stayed 1 night in Dec 2023
Response from Doubletree on 20 Dec 2023
Hi Daniel! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

10/10 Excellent

Allana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenities and staff!
Stayed 1 night in Dec 2023
Response from Doubletree on 17 Dec 2023
Hi Allana! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities
Elevators didn’t always work without holding your floor button in till it started moving, shower has more water coming out spicket than top, a/c wouldn’t run continuously and woke me up all night
Stayed 1 night in Dec 2023
Response from Doubletree on 13 Dec 2023
Hi Timothy! We sincerely appreciate your feedback, and we are working towards a renovation on the whole property with work starting middle of next year. We look forward to seeing you soon!

10/10 Excellent

PATTI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could use some updates
Stayed 3 nights in Dec 2023
Response from Doubletree on 13 Dec 2023
Hi Patti! We sincerely appreciate your feedback, and we are working towards a renovation on the whole property with work starting middle of next year. We look forward to seeing you soon!

10/10 Excellent

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators did not work properly and neither did front rotatory entrance way
Stayed 2 nights in Dec 2023
Response from Doubletree on 13 Dec 2023
Hi Timothy! We sincerely appreciate your feedback, and we are working towards a renovation on the whole property with work starting middle of next year. We look forward to seeing you soon!

10/10 Excellent

matthew A

Stayed 1 night in Dec 2023
Response from Doubletree on 13 Dec 2023
Hi Matthew A! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excellent

Angellynn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Response from Doubletree on 5 Dec 2023
Hi Angellynn! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

10/10 Excellent

Tahan

Liked: Cleanliness, staff & service, property conditions & facilities
this was a great stay
Stayed 2 nights in Nov 2023
Response from Doubletree on 5 Dec 2023
Hi! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

8/10 Good

Sajeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would appreciate if they put a microwave in the rooms! Other than that the hotel is great.
Stayed 3 nights in Nov 2023
Response from Doubletree on 5 Dec 2023
Hi Sajeel! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!