Pool

Reviews of Clarion Hotel Somerset - New Brunswick

3.5 out of 5
Clarion Hotel Somerset - New Brunswick
60 Cottontail Lane, Somerset, NJ

Reviews

6.2
Rating 10 - Excellent. 109 out of 682 reviews" "
Rating 8 - Good. 178 out of 682 reviews" "
Rating 6 - Okay. 150 out of 682 reviews" "
Rating 4 - Poor. 142 out of 682 reviews" "
Rating 2 - Terrible. 103 out of 682 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Clarisse

Liked: Property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
Thank you for your feedback!

2/10 Terrible

Karthik

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst
Stayed 2 nights in Mar 2024
Response from Management on 14 Mar 2024
Thank you for your feedback!

4/10 Poor

John C

Stayed 2 nights in Mar 2024

6/10 Okay

Rafaela

Disliked: Staff & service
Unprofessional staff
Response from Management on 23 Feb 2024
Thank you for your feedback!

10/10 Excellent

Aristole

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Feb 2024
Response from Management on 9 Feb 2024
Thank you for your feedback!

6/10 Okay

Don

Travelled with family
Now they are charging a 79 dollars in case on damage fee. They also in the past charge me half the stay fee then after 3 to 4 days then they refund the money to you they would have charged the whole fee but I didn’t have the money at the time and they do not tell you they are doing this
Stayed 3 nights in Jan 2024
Response from Management on 1 Feb 2024
Thank you for your feedback!

10/10 Excellent

Aristole

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Management on 29 Jan 2024
Thank you for your feedback!

6/10 Okay

andre, hephzibah

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Management on 29 Jan 2024
Thank you for your feedback!

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the fact that there was a Hooters attached to the hotel building and I did not have to go outside.
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your feedback!

6/10 Okay

Michele

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Management on 15 Jan 2024
Thank you for your feedback!

4/10 Poor

Mithun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To our surprise room doesn't have a thermostat to control heat or ac automatically. We had to manually turn on and off the heat entire night otherwise no air circulation in the room at all! Room and bed was ok otherwise for a 1 night stay. Would not recommend it.
Stayed 1 night in Dec 2023
Response from Management on 10 Jan 2024
Thank you for your feedback!

6/10 Okay

Don

They took an extra 241 dollars out my account that I will not get back until the wend of the week this was a bit of a hardship by them doing this my booking went from 380 to ovet 700 dollars
Stayed 4 nights in Dec 2023
Response from Management on 10 Jan 2024
Thank you for your feedback!

10/10 Excellent

Don

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a good place the staff was helpful for me
Stayed 1 night in Dec 2023
Response from Management on 21 Dec 2023
Thank you for your feedback!

4/10 Poor

Bernadette

Disliked: Cleanliness, property conditions & facilities, room comfort
Hoodwinked
The hotel lobby was the best part of the hotel. Once we arrived into our room the smell of urine and old carpet greeted us with a mighty bang to the nostrils! I couldn’t bear to think of walking on the carpet without socks and slippers!
Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Thank you for your feedback!

4/10 Poor

Mikaelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Thank you for your feedback!

6/10 Okay

Terry

Stayed 5 nights in Dec 2023
Response from Management on 20 Dec 2023
Thank you for your feedback!

4/10 Poor

Ian

Stayed 1 night in Dec 2023
Response from Management on 13 Dec 2023
Thank you for your feedback!

4/10 Poor

Ian

Stayed 1 night in Dec 2023
Response from Management on 13 Dec 2023
Thank you for your feedback!

8/10 Good

Tim

Stayed 1 night in Dec 2023
Response from Mike on 11 Dec 2023
Thank you for contacting us concerning your stay. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.

8/10 Good

Greivin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got 2 rooms, one had not water to shower. The other room has the wall paper was felling off and one of the windows have a gap and the cold air blowing inside the room
Stayed 1 night in Nov 2023
Response from Management on 6 Dec 2023
Thank you for your feedback!

2/10 Terrible

Massimo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee and the coffee machine is in the bathroom!! Heather never works properly Charging you $2 for a coffee in the reception
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Thank you for your feedback!

2/10 Terrible

Al-Nisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting this hotel. Only the convenience of the hotel location used as a quick staycation is what I did like. However, due to my vehicle’s windshield wipers were stolen off off my suv I noticed on the day of check out (which was a rainy day) I will not return to this hotel or refer this hotel. Additionally, the hotel is very dated, with no safety measures on and around the property. Anyone that is not a hotel guest could easily access the hotel.
Stayed 1 night in Nov 2023
Response from Mike on 11 Dec 2023
Thank you for contacting us concerning your stay,Please accept our apology for the problem you encountered. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.

10/10 Excellent

Aristole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Thank you for your feedback!

6/10 Okay

Ronald L

Travelled with family
They need to update everything in this hotel and make sure Wi-Fi is working consistently.
Stayed 3 nights in Nov 2023
Response from Management on 27 Nov 2023
Thank you for your feedback!

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
the property was in disrepair and at times very noisy withe the constant smell of weed in and around the hotel
Stayed 4 nights in Oct 2023
Response from Mike on 20 Nov 2023
Thank you for contacting us concerning your stay,Please accept our apology for the problem you encountered. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.

6/10 Okay

JILL

Business traveller
Disliked: Cleanliness, property conditions & facilities
Please paint
The whole hotel needs a safety inspection & a few coats of paint. New curtains would help too.
Stayed 1 night in Nov 2023
Response from Mike on 20 Nov 2023
Thank you for contacting us concerning your stay,Please accept our apology for the problem you encountered. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.

10/10 Excellent

Don

The staff was very helpful
Stayed 2 nights in Nov 2023
Response from Management on 15 Nov 2023
Thank you for your feedback!

4/10 Poor

Daniel

Liked: Cleanliness, room comfort
Disliked: Staff & service
The lady when we got there was excellent helped us right away . Went up to room and children yelling in hallway about 11:30 pm Later on I went to front desk and overnight person was sleeping on one of the couches in the lobby informed him that our tv was not working at all and all he could say was there’s nothing he can do. Went back to room to get some sleep and room was right next to washing machines and people were washing clothes till 2 am
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thank you for your feedback!

6/10 Okay

Steven-Ross

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thank you for your feedback!

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful with my check in and out and any problems I had
Stayed 2 nights in Nov 2023
Response from Management on 15 Nov 2023
Thank you for your feedback!

4/10 Poor

yoginder

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor service
Stayed 1 night in Nov 2023
Response from Mike on 20 Nov 2023
Thank you for contacting us concerning your stay,Please accept our apology for the problem you encountered. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.

4/10 Poor

Kristen

Business traveller
Disliked: Property conditions & facilities, room comfort
No good for business travel
I was trying to find a decent budget hotel for business travel. The main issue here was the wifi was terrible. I could use it on my phone but not my laptop, which defeated the whole purpose bc I need to be able to log into my work laptop. The room was pretty run down and a bit trashy. The bed was old and super saggy. Furniture was very old. TV was old and I couldn’t hook my roku up to it. I felt a bit skeeved out here. As a woman, I didnt feel super safe here. Lots of men hanging out in the parking lot. There is a Hooters restaurant here and no disrespect to Hooters or the folks who work there, but it tends to attract a certain type of clientele.
Stayed 2 nights in Nov 2023
Response from Mike on 20 Nov 2023
Thank you for contacting us concerning your stay,Please accept our apology for the problem you encountered. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.

8/10 Good

Dyraida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and the staff is great.
Response from Mike on 6 Nov 2023
Thank you for taking the time for your feedback regarding your recent stay at Clarion Hotel Somerset As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Pamela, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice as well as the staff
Stayed 1 night in Nov 2023
Response from Mike on 6 Nov 2023
Thank you for taking the time for your feedback regarding your recent stay at Clarion Hotel Somerset As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Mary Jean

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Oct 19th stay at Clarion Hotel South Bound Brook
We have stayed here several times and even brought our large dog without incident. (A major plus for a hotel.) Never had a problem in the past and always added the detailed dog request when reserving; this visit when checking in, we were told they do not accept dogs over 20 lbs. This was never specified online, only indicating max 2 dogs allowed. This is disappointing as he is in therapy training and again, a repeat visitor. We hope to continue bringing our dog in the future. Now, hotel issues. While current hotel renovations are great (beautiful) and now has a functioning elevator; there are accommodation (room) repairs needed: cabinets do not close, remote tv difficult to work (no battery cover), no hangers in closet, non-functioning coffee maker, toilet seat broken, shower handle broken, "slow" water drainage in sink, and carpet is ripped. Beds and bedding were above standard (comfortable and clean). We hope for continued future stays here if they continue to allow for our large (friendly) dog. We also note that the "female" reception staff is extremely friendly and competent..hopefully, she will remain as a permanent reception staff (and pay her well!).
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
Thank you for your feedback!

10/10 Excellent

HECTOR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place nice staff.
Stayed 2 nights in Oct 2023
Response from Management on 20 Oct 2023
Thank you for your feedback! We hope to see you soon!

10/10 Excellent

Katiane

Liked: Staff & service, amenities, property conditions & facilities
The Hotel went through reforms and with that the quality is much better. Clean hotel and attendance at reception this high quality NOW. Congratulations
Stayed 1 night in Oct 2023
Response from Mike on 6 Nov 2023
Thank you for taking the time for your feedback regarding your recent stay at Clarion Hotel Somerset As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Melanie

Stayed 1 night in Oct 2023
Response from Mike on 6 Nov 2023
Thank you for taking the time to give us your feedback regarding your recent stay at Clarion Hotel Somerset As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

EVA, Lansford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shower
Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
Thank you for your feedback!

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet seat falling off and bed sheets were unclean. Staff is rectify situation once we let them know but room was terrible in the condition it was given to us.
Stayed 2 nights in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your feedback!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your awesome review!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
no coffee. no breakfast.
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your feedback!

6/10 Okay

A J

Travelled with group
Liked: Staff & service
Needs more cleaning..
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your feedback!

6/10 Okay

Pedro

Stayed 1 night in Oct 2023
Response from Management on 11 Oct 2023
Thank you for your feedback!

10/10 Excellent

Don

Stayed 3 nights in Sep 2023
Response from Mike on 6 Nov 2023
Thank you for taking the time for your feedback regarding your recent stay at Clarion Hotel Somerset As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mike on 6 Nov 2023
Thank you for taking the time to give us your feedback regarding your recent stay at Clarion Hotel Somerset As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Yvonne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was very affordable. It was close to the proximity of where I needed to be. Staff was friendly but was hard to understand
Stayed 1 night in Sep 2023
Response from Management on 11 Oct 2023
Thank you for your feedback!

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to wait over an hour to check in. The room I was given was not cleaned… beds unmade The new room had 1 towel and the tub hadn’t been cleaned
Stayed 1 night in Sep 2023
Response from Mike on 6 Nov 2023
Thank you for taking the time for your feedback regarding your recent stay at Clarion Hotel Somerset On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.

6/10 Okay

Hadeel

Stayed 1 night in Sep 2023
Response from Management on 28 Sept 2023
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location but housekeeping services needed.
The bathrooms didn't have enough towels. When we asked for an extra set and a couple of wash cloths. They only had two hand towels and a couple of big towels. Fortunately we were only staying one night so it wasn't so bad.
Stayed 1 night in Sep 2023
Response from Mike on 18 Sept 2023
Thank you for contacting us concerning your stay,Please accept our apology for the problem you encountered. I appreciate the time you took to contact us. Feedback like yours helps us to improve. We hope to see you again and we assure you that you will get the best services and things will be much different the next time you choose to stay with us.