Ratings based on 93 verified reviews

4.3 out of 5
61% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Nice stay

Posted 07-Apr-2019 on Hotels
It was amazing. Nice hotel with very relaxing atmosphere. My only concern was with check in process as the front desk staff were not friendly. All other hotel staff were very friendly.
Comment from Hotel Management
12-Apr-2019 by Web Coordinator, Hotel Management
Dear SOHA, We would like to express our gratitude for your positive review and for spending your recent vacation with us. However we are very sorry to hear that you were disappointed with the check-in process. Rest assured that your feedback has been noticed and will be shared with the concerned departments. The entire team from SENTIDO Palm Royale, Soma Bay is hoping to have the pleasure of hosting you again soon at our luxurious resort. Sunny greetings! The Hotel Management
5 out of 5
by a verified traveller

Posted 04-Mar-2019
Wonderful experience friendly service lovely staff very relaxing food good variety very comfortable clean room and surroundings beautiful views manicured gardens beautiful beach very clean
Comment from Hotel Management
30-Mar-2019 by Web Coordinator, Hotel Management
Dear Guest, We would like to express our gratitude for your excellent review and for spending your recent vacation with us. The entire team from SENTIDO Palm Royale, Soma Bay is hoping to have the pleasure of hosting you again at our luxurious resort in the near future. Sunny greetings! The Hotel Management
1 out of 5
by a verified traveller

Posted 02-Mar-2019
Did not like anything food discusting was like a worn out holiday camp very very dissapointed paid a lot of money for nothing!!!!!!
Comment from Hotel Management
30-Mar-2019 by Web Coordinator, Hotel Management
Dear Guest, We are very sorry to hear that we did not meet your expectations and that you were disappointed with your stay. We wish that you had contacted us whilst in our resort so we could have known why you were so disappointed and which we possibly could have changed during your stay. The entire team at SENTIDO Palm Royale is always doing it’s very best to constantly improve our standards of all services provided to our valued guests. We still hope to have the chance of welcoming you again at SENTIDO Palm Royale Soma Bay and rest assured that you will have a much better experience at our relaxing resort. Kind regards, The Hotel Management
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 27-Nov-2018 on Ebookers
5 out of 5
Recommended
for Everyone
by a verified traveller from Manchester

Relaxing

Posted 06-Mar-2018
A lovely hotel with very well kept grounds. The staff are extremely helpful my husband and I had a very relaxing time. The restaurant had a good menu choice I thought the food was really good. They gave speciality restaurants, the Asian and the Lebanese were very good, the Italian and the Greek, not so good. The Atrium Bar was very nice with a pianist and Johnny’s Bar had great atmosphere, the only downside was that you could smoke in Johnny’s Bar, it would have been so much better if it was non smoking as there was an outside area were you could go to smoke. Definitely worth upgrading to Club rooms to use The Terrace room for breakfast, it’s a very opulent room small and quiet with great service, you can also use the outside terrace which is lovely. You can also keep your room until 4pm which is really helpful. The hotel also runs a complimentary airport shuttle which was brilliant.
Comment from Hotel Management
06-Mar-2018 by Hotel Management, Hotel Management
Dear Lesley, Thank you very much for your kind positive feedback. We are happy to know that you did enjoyed your holiday in our hotel and very grateful for the high evaluation of the hotel facilities and service. I am glad to inform you that starting from 1st of April the indoor Johnny's bar area is non-smoking area. We sincerely look forward to your next visit to our hotel so you can personally experience the changes.
5 out of 5
Recommended
for Everyone
by a verified traveller from Buckkinghamshire

Impeccable service, great hotel

Posted 18-Feb-2018
Pros: The staff and the atmosphere in the hotel as well as its surroundings and all it has to offer. There is a wide range varities of food so fab for kids.
Location: There is a shopping mall nearby, swimming with wild dolphins, quad biking, trips to Cairo, trips to Luxor, sand biking. There is heaps to do.
The staff cannot do enough for you. Without exception they are friendly, courteous and their primary aim is to make sure you have a fabulous time. When we went (Feb 2017) the hotel was not full but there was a calm relaxed atmosphere. The hotel is situated in very spacious grounds and offers a very wide variety of activities on site (diving, kite surfing, windsurfing, water skiing, do-nutting, tennis, crazy golf, horse ridding, camel ridding, quad biking to name but a few. There is a well equipped gym, several beautiful swimming pools, including one of the largest in Egypt, hairdressers, fabulous spa. If something was not right in the room it was fixed almost immediately. As a single mum with a daughter I could not have felt more safe in the hotel. Can't wait to find an excuse to go back.
Comment from Hotel Management
18-Feb-2018 by Hotel Management, Hotel Management
Dear Ms. Caroline, We would like to express our sincerely gratitude for such a positive feedback. It was a great pleasure to welcome you and provide our hospitality with our utmost of care and attention. We are very grateful for your positive comments regarding the hotel facilities and service. Our hospitable team is looking forward to welcoming you back again in nearest future.
5 out of 5
Recommended
for Everyone
by a verified traveller from Stowmarket, UK

Very Nice hotel right on the beach

Posted 06-Dec-2017
This was a couples holiday in November and was very good. Our first room was a bit noisy but having had a look round and chosen where we would prefer to be the manager Mr Hakkan Subramanian did everything possible to move us to a more suitable room and the second room we had was perfect. The food was good and the entertainment crew (especially Hero and Alex) were always a pleasure to be round. Overall a very good holiday in a lovely place. We certainly would be happy to visit again.
Comment from Hotel Management
07-Dec-2017 by Web coordinator, Hotel Management
Dear Martin, We would like to express our sincerely gratitude for such a positive feedback. It was a great pleasure to welcome you and provide our hospitality with our utmost of care and attention. We are very grateful for your positive comments regarding the hotel's facilities and the service. Our hospitable team is looking forward to welcoming you back again in nearest future.
5 out of 5
Recommended
for Everyone
by a verified traveller from Cairo, Egypt

Very lovely resort

Posted 23-Nov-2017
It was a very romantic and sentimental vacation in this nice cosy hotel. The yellow sand blends with the bluish sea which complemented our stay during the month of October with its warm weather. The hotel staff were very professional and welcoming with their smiling faces all the time. It was very pleasant experience during our stay.
Comment from Hotel Management
27-Nov-2017 by Web coordinator, Hotel Management
Dear Tolba, We are happy to hear that your first visit to Hurghada and the SENTIDO Palm Royale was successful and you kept only positive impressions. Thank you for your good comments about the beach and the hotel facilities. We are pleased to know that you really enjoyed your stay and hope to have opportunity to welcome you back again in our hospitable resort. With the best regards, Iryna Vakulska Web coordinator
5 out of 5
Recommended
for Everyone
by a verified traveller from M

Diving Holiday with this hotel as base camp

Posted 19-May-2017
Lovely airy hotel, friendly helpful staff. Dive company ( http://www.diveintravelonline.com/centri-sub/soma-bay/divein-soma-bay?lang=en ) on jetty aside hotel, quick boat in/out each day. Days revolved around good breakfast, diving 9-3 then relax at pool or beach. Food good, both buffet and also specialised Greek, Asian, Lebanese and Italian restaurants on site. Visited at quiet time with few Russians so can't say how it would be if fully occupied.... Had only one issue with one over eager contract beach entertainment staff but raised with hotel and matter was rapidly resolved...so happy with the guest focus.
Comment from Hotel Management
20-May-2017 by Web coordinator, Hotel Management
We are happy to hear that your first visit to Hurghada and the SENTIDO Palm Royale was successful and you kept only positive impressions. Thank you for your good comments about the food and the hotel facilities. We are pleased to know that you really enjoyed your stay and hope to have opportunity to welcome you back again in our hospitable resort. With best regards, Iryna Vakulska Web coordinator
5 out of 5
Recommended
for Everyone
by a verified traveller from bedford ,UK

Great hotel,wonderful staff

Posted 28-Nov-2016
Pros: clean and tidy all through. Very caring and helpful staff. Good food. Clean beach.
Cons: Try to ensure that guests stick to dress code in restaurant in evenings particularly;no sports wear is the policy.
Location: Isolated location,good water sports.no snorkelling from beach as no reef there.
We chose the hotel based on its reviews and we weren't disappointed. The hotel is a credit to Sentido and its friendly,caring and thorough staff,from the room staff,beach towel man,restaurant waiters and managers,to the concierge,desk and front of house management team. The rooms are large and comfortable(they will even get you a softer mattress on request!). The food was good and varied choice. Everywhere was clean and appeared well cared for.