Although check-in wasn't smooth the clerk was friendly and helpful. I asked for an upstairs room but was given a downstairs room (despite requesting the upstairs room at booking). The clerk immediately and with genuine effort worked to change my room. It took several minutes because he told me he was new but he was able to do it. Parking was never an issue and all the amenities worked. The fridge, microwave, and carpet appeared newer but the wallpaper was peeling; it was difficult to completely turn off the water at the sink, and the pillows were very lumpy. My biggest complaint is that the free breakfast is a joke. It was worse than a gas station. Fortunately this was easy to remedy because the restaurant mere steps from the breakfast room was terrific. I liked that I could lock my window in a slightly open position. I sleep better when the air is fresh and so this was nice. There was plenty of storage space (dresser, closet, etc.) which I appreciate because I travel for work and often stay several nights and like not having to live out of my luggage. My hotel phone didn't work though so I couldn't call the front desk when I needed to. I didn't get to try the pool or hot tub but they looked clean all around.