Ratings based on 575 Verified Reviews

3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from NM

perfect!

Posted 01-Oct-2017
Great location, comfortable rooms and Incredibly helpful and friendly staff! We would definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel magnificent staff

Posted 23-Sep-2017
We loved this hotel great location, such lovely staff beautiful big rooms we can't wait to come back
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2017
A very central location with quick access to the Picadilly and Bakerloo line. Easy to walk to Trafalgar and other sites. Staff is very professional and keep your room tidy. Only recommendation would be for them to restock the shampoo and body wash more frequently.
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly and professional staff

Posted 21-Aug-2017
Nice hotel very friendly close to all theatres and shopping. Room clean bed comfortable. Loved the little gift on checkout
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2017
Good location close to all theatres so easy to walk. Close to good shopping and restaurants
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location and friendly staff

Posted 21-Jul-2017
2 subway stations within walking distance. lots' of nightlife around it. walkable to china town. great location and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

We stayed for one night... it was being royalty.

Posted 19-Jul-2017
We stayed for one night... it was being royalty. The staff and accommodations were outstanding.
4 out of 5
by Adam

Great Location

Posted 17-Jul-2017 on Hotels
As far as location goes, you cannot beat this hotel. We booked a Queen room and were placed in a double initially. Our bellman, Filip, immediately remedied the situation. Filip was the highlight of out stay. He was hard working and attentive to our needs. The front desk staff was very friendly and attentive, good at giving directions. The room and bed was very comfortable. A few concerns, we were on a low floor and as a result could hear the club music next door--it lasted until 1230 or so. Also, there isn't much of a lobby if you want to relax away from your room. Bottom line, great value, great location.
2 out of 5
by A verified traveller from Dallas

Mediocre hotel in good location

Posted 05-Jul-2017
We didnt enjoy this hotel at all. The room was tiny. No drawers at all for clothes. Zero counter space in bathroom. Outlets weren't working. Bad concierge service.
5 out of 5
by joanne

This traveller left a rating score only Posted 04-Jul-2017 on Hotels