Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, iron/ironing board
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Reviews of Best Western Lozenetz Hotel

3 out of 5
Best Western Lozenetz Hotel
23, Bul. Sveti Naum, Sofia

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 230 reviews" "
Rating 8 - Good. 95 out of 230 reviews" "
Rating 6 - Okay. 38 out of 230 reviews" "
Rating 4 - Poor. 23 out of 230 reviews" "
Rating 2 - Terrible. 25 out of 230 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

gary

Stayed 1 night in May 2023

4/10 Poor

Ireneusz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Stayed 1 night in Apr 2023

6/10 Okay

NEARCHOS

Stayed 4 nights in Mar 2023

2/10 Terrible

Engela

Stayed 10 nights in Mar 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
Stayed 2 nights in Mar 2023

6/10 Okay

Svetlana

Stayed 3 nights in Dec 2022

2/10 Terrible

Shai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
Stayed 4 nights in Nov 2022

6/10 Okay

Sasho

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

TATIANA

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a warm welcome
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
Stayed 1 night in Oct 2022

8/10 Good

Maia, Yellowstone NP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Stayed 1 night in Oct 2022

6/10 Okay

Szántó

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Not up to Best Western standards
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Stayed 3 nights in Oct 2022

6/10 Okay

Fadya

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Stayed 1 night in Sep 2022

4/10 Poor

Ivaylo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western? More like Worst Western...
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Stayed 1 night in Sep 2022

10/10 Excellent

Chantelle

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Nice hotel good breakfast good value😊
Stayed 1 night in Sep 2022

2/10 Terrible

Mehmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dirty and Unfriendly hotel
Dirty,unfriendly hotel stay clear
Stayed 1 night in Aug 2022

2/10 Terrible

Mehmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Clear,you have been warned!!!
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Stayed 1 night in Aug 2022

8/10 Good

Dora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Aug 2022

4/10 Poor

Evangelos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The properties/rooms are resuiring renovation!
Stayed 1 night in Apr 2022

4/10 Poor

Jonathan

Stayed 1 night in Mar 2022

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
Stayed 3 nights in Feb 2022
Response from Best Western Lozenetz Team on 26 Feb 2022
Hello! Thank you for taking the time to share your opinion of your stay with us. We are glad that you were satisfied with the hotel and we hope to see you again to provide you with an even better and more comfortable stay. Wishing you a nice and smiling day. Best regards,

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in the "deluxe" room which was really sweet. The room was round, and very big with a seperate seating area and a huge bathroom. This was at the top of the hotel and was reached via a small spiral staircase - so probably not the best if you have mobility issues (or lots of baggage) Bed was comfy. Shower was not the hottest but adequate. The girl on reception was very nice and helpful, with excellent english. Breakfast was good, but unfortuately the restaurant was shut for dinner on the evening we arrived (even though the description boasts a restaurant) I can't comment on any other ameneties as we couldn't find them! Hotel is within walking distance of main shopping/eating areas so plenty of restaurants in vicinity. Not very happy at having to pay 10 Euro to park the car over-night (especially as this is neither my currency nor Bulgarian currency) we parking in the underground car park but were told we would have to pay the same to park on the pavement outside the hotel.
Stayed 2 nights in Dec 2021
Response from Best Western Lozenetz Team on 25 Jan 2022
Dear guest, thank you for taking the time to share your opinion on your recent stay with us. We are happy to read that you were satisfied with our hotel. We apologize for the Wi-Fi and we will point out the problem to the technicians. We hope you will visit us again so we can provide you with even better experience. Kind regards,

4/10 Poor

Ivan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old and decrepit rooms
The value for money is quite good, but the room was decrepit, with taken off wallpaper, broken sofa, damaged furniture... Location is OK, 15 minutes walk to downtown Sofia.
Stayed 1 night in Dec 2021
Response from Best Western Lozenetz Team on 5 Jan 2022
Dear Guest, thank you for sharing your opinion on your recent stay with us. We appreciate it and we hope you will visit us again, so we can provide you with a better experience. Kind regards,

10/10 Excellent

STEFKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Best Western Lozenetz Team on 26 Feb 2022
Hello! Thank you for taking the time to share your opinion of your stay with us. We are glad that you were satisfied with the hotel and we hope to see you again to provide you with an even better and more comfortable stay. Wishing you a nice and smiling day. Best regards,

2/10 Terrible

Christopher, aberdeen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 weeks , bedding changed once and towels 4 times. Room was never cleaned including bathroom. To in room did not work as cables were broken, ended up fixing it myself .Was stuck in lift for an hour and then it was out of service for a week. Complained at the end and was told that the room was cleaned regular etc, ad in future they hope I find another hotel to my standards. In other words don’t come back !
Stayed 27 nights in Dec 2021

6/10 Okay

Stefani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Стаята, матрака, възглавницата, закуската и удобствата на хотела са добри, но и двете вечери нямаше топла вода!
Stayed 2 nights in Nov 2021
Response from Best Western Lozenetz Team on 5 Jan 2022
Dear Guest, thank you for sharing your opinion on your recent stay with us. We appreciate it and we hope you will visit us again, so we can provide you with a better experience. Kind regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Best Western Lozenetz Team on 22 Nov 2021
Dear guest, Thank you for taking the time to share your recent experience with us. We are upset to read that you have found your stay here unsatisfying. We hope to see you again, so we can change your opinion and give you better service. Kind regards,

8/10 Good

Hagit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

6/10 Okay

Nikola

Travelled with partner
Liked: Staff & service, amenities
The hotel is in a nice location, near the underground. The room was facing away from the street and it was very quiet. Staff were friendly. The house keeping was haphazard, the bed was made twice during our 12 days stay. However fresh towels were provided almost every day. The bathroom fixtures were poorly made and some of them broken.
Stayed 12 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and shabby
Shabby and dirty! In a still COvid pandemic you would think they will clean the glasses in the room, but no! The glasses were still dirty from the previous guests! I do not recommend as it is too dirty overall! Sheets and towels are clean, but that is it! Cheep, true, but at least they could cleaned the glasses!!!!
Stayed 1 night in Aug 2021

10/10 Excellent

Dora A

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bed comforter was not clean, the sheet it gets placed were clean but not the comforter. Breakfast was cold every day, the meat balls, sausage were placed in the warming/serving tray cold. The toaster would work unless held down.
Stayed 9 nights in Aug 2021

8/10 Good

Mitko

Liked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

DEYAN

Disliked: Cleanliness, room comfort
Awlful smell of smoke. Don't be misled by branch name,
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice very clean hotel in the center of town. I’ve been going for years to the nearby Zenit but this became my favorite now. Good value for money.
Stayed 3 nights in Jun 2021

8/10 Good

Ann-lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

6/10 Okay

Kristina

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff. It's clean. Delicious breakfast. Easy access to public transportation and Sofia Center. The only minor problem was bad wifi in my room so I had to take my laptop to the lobby and work there. It was fixed a few days later. Recommendation - I would like to see the staff smiling more often. Overall I am glad I booked a room there.
Stayed 7 nights in May 2021

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Nick

Disliked: Property conditions & facilities, room comfort
I have never thought that it's possible that 2 of 3 bookings on the hotel within two weeks cab have overbooking problem. It seems that this hotel sells rooms without limiting the amount of sales. So this time when I came to the hotel and when a receptionist said that it is overbooked, i have already known what to do. The replacement hotel has worse location, did but include breakfast and it has a problem with balcony door, which was impossible to close properly.
Stayed 1 night in Feb 2021

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was that rare booking, when hotel was not overbooked. Hotel overall and rooms are quite good. Breakfast has variety of food and quite good
Stayed 1 night in Feb 2021

2/10 Terrible

Nick

Disliked: Property conditions & facilities, room comfort
All the time overbooked
Hotel was overbooked and the receptionist ask me to use another hotel from their chain. It was quite late and i didn't want to arguing, so i agreed to this proposition. But the substitution hotel was much worse. The location is quite far from city center. Breakfast is not included (but it was included in the original booking). The room has a lot of problems
Stayed 1 night in Feb 2021

6/10 Okay

Teodora, Bulgaria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No slippers in the room. Poor breakfast. Polite staff. Very expensive parking lots. Use the places behind the hotel.
Stayed 2 nights in Jan 2021

8/10 Good

Roman

Liked: Cleanliness, room comfort
Adequate
A well priced hotel with all the basic facilities one may require during a 3-night stay
Stayed 3 nights in Dec 2020

10/10 Excellent

Behnam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Everything was perfect. I would like to thank the reception. They were really nice, helpful and kind. We back there for sure again and will recommend to my friends. Thank you.
Stayed 1 night in Dec 2020

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofia in December
Nice hotel. Helpful staff.
Stayed 1 night in Dec 2020