Spa

Reviews of Hotel Tsubakino

3.5 out of 5
Hotel Tsubakino
Hirao, Yamanouchi-machi, Yudanaka Onsen, Yamanouchi, Nagano-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 57 out of 78 reviews" "
Rating 8 - Good. 16 out of 78 reviews" "
Rating 6 - Okay. 3 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and welcome.
Stayed 1 night in Feb 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Great private bath. Had lots of fun.
Stayed 2 nights in Feb 2024

10/10 Excellent

Victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unforgettable experience with my son who is 9 we enjoyed the private onsen with 2 separate baths we bathed under the stars which was perfect. The staff was incredibly accommodating attentive and so SWEET , the Japanese chocolate covered pecans are dreamy definitely grab a box or 2!
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot
really enjoyable would highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

kieren kai kai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tooba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality. Amazing meal services. Very kind staff. Our stay was amazing and we quite enjoyed the onsens! Looking forward to coming back

10/10 Excellent

Sophia

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Ryokan in Yudanaka
A friendly warm welcome and drink were received on arrival. This was our 2nd visit to Yudanaka. Very comfortable traditional rooms, and the outside onsen on the 5th floor was great. The nightly wine bar was a pleasant surprise and the Japanese breakfast was high level. Would definitely stay again !!
Japanese Breakfast
Outside onsen on the 5th floor
Stayed 2 nights in Nov 2023

10/10 Excellent

Jaimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible, the service was incredible, the food was amazing, the onsen was fantastic. Great value for the level of care that the staff give. I really want to come back and stay at this hotel for a week. 10/10 recommend!!
Stayed 1 night in Dec 2023

10/10 Excellent

Maricris

Stayed 1 night in Dec 2023

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi, Ketchum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so incredibly amazing in every regard. We arrived and were provided a wonderful welcome drink. We booked a western king bed with an outer room for tatami mat as there were 3 of us. The rooms were very spacious - and had large sitting area and a massage chair. The Nespresso coffee machine in room was fantastic- but the coffee machine in lobby that opened at 6 AM became my best friend. The baths in this hotel on the roof were absolutely beautiful with incredible views of the mountains. We booked the private bath too- and this would be fantastic for a celebration as had beer and champagne. The food in this hotel was 5 star and so artfully presented. It was delicious and we had a choice of Japanese or western breakfast. The Japanese breakfast was amazing. They make their own apple juice which was so yummy. The staff at this hotel were so polite, accommodating, helpful, kind, and the absolute best. This was truly a special find- and I would recommend this hotel to one and all. It was very special. Very close to train station, very quiet, and close to the Heiwa no Oka Park (largest brass Buddha) and snow monkey park. We actually walked down from Snow Monkey park to hotel thru Shiba Onsen. I loved Yudanaka, Yamanouchi, and Hôtel Tsubakino!
Stayed 2 nights in Oct 2023

10/10 Excellent

MajesticTurkey, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely excellent. Great onsen with views of the mountains. Staff is very helpful.
Stayed 3 nights in Feb 2020
Response from HIDEAKI on 19 Feb 2020
Thank you very much for staying at our hotel on the other day. Thank you very much for your nice comment.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from HIDEAKI on 19 Feb 2020
Thank you very much for staying at our hotel on the other day. I receive the best evaluation, and thank you very much.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel. A relaxing peaceful haven, it’s been a highlight of our trip.
Stayed 1 night in Jan 2020
Response from HIDEAKI on 19 Feb 2020
Thank you very much for staying at our hotel on the other day. A stay by us will be highlights of your travel, and I'm glad. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open air onsen was amazing, staff was helpful.
Stayed 1 night in Dec 2019

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and quiet
Charming staff tries hard to please. Wonderful rooftop private hot tub with beautiful views. Delicious multicourse authentic Japanese dinner.
Stayed 1 night in Mar 2018

10/10 Excellent

Antonio, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with attentive staff.
From the start, the staff welcomed us with a drink. My son has food allergies. They were very accomodating by adjusting the daily menu. Room is nice and clean with own bathroom. The view of the five mountain peeks is excellent. Would definitely come back.
Stayed 2 nights in Feb 2018

10/10 Excellent

Hoi yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel
Very nice hotel. Very friendly and attentive staff. They responded to our request immediately. The Onsen (indoor and outdoor) are very nice and well maintained. I highly recommend this hotel.

10/10 Excellent

roberto , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Friendly welcome from attentive staff. My room was spotlessly clean and very comfortable. Free spa on the roof was wonderful.
Stayed 1 night in Dec 2017
Response from Hotel Tsubakino - Ryokan Concierge Service on 10 Jan 2018
Thank you, Arigato

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed this place
Located in a remote, quiet onsen town that has a beautiful view of the local mountains. Also, if you are planning on going to Jigokudani (Snow Monkey onsen park) it is relatively easy to get to. Staff is very friendly and helpful. Would go again if I was in the area!
Stayed 1 night in Nov 2017
Response from Hotel Tsubakino - Ryokan Concierge Service on 10 Jan 2018
Thank you, Arigato

8/10 Good

Ali, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa with wonderful view of the mountains
My daughter and I went to the hotel for my birthday as a special treat. We stayed two nights and really enjoyed the spa. It was very hot though, but very relaxing. It wasn't crowded at the hotel so we didn't have to share the spas much, but I could see them being small if there is a lot of people. We recommend going for the sunset over the mountains. Their English was helpful but far from fluent.
Stayed 2 nights in Jul 2017
Response from Hotel Tsubakino - Ryokan Concierge Service on 12 Jan 2018
Thank you, Arigato Gozaimasu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but SO worth it
We booked this hotel to experience a traditional ryokan and to celebrate the end of our three weeks in Japan. It was super expensive for our budget (we're backpackers), but SO worth it. The staff were wonderfully friendly, the rooms were spacious and beautifully designed in traditional style, and the breakfast they served (both western and traditional) were perfect. We also booked the private bath for 50 minutes (price of 2150 yen), and it was AMAZING. The only things I could complain about was the female only bath had slightly dirty water, but that could happen from people not understanding how to use the baths. We didn't get to see much of the local area, so we can't really comment on that. Tip: If you're not familiar with Japanese food and not up for being adventurous, maybe opt for a western style breakfast. I loved my traditional breakfast, but it had a bewildering array of flavors and textures. Last breakfast they can serve you is at 8:30 am.
Stayed 1 night in Jun 2017

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing hotel with private Onsen and great customer service.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff; good food; quiet room
The hotel is 3 minutes from Yudanaka station, so getting there and away is convenient. My reservation included breakfast and dinner and both were fantastic.

10/10 Excellent

Olalla, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the station
There was a wonderful stay, the japanes food is very good, and the publish baths has beautiful views, also for not too much money you can reserve a private onsen, with good amenities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen. Big rooms. Helpful staff.

10/10 Excellent

Francis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Japanese Hotel
Breakfast was super, there are choices of Western breakfast or Japanese breakfast.
Japanese breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Traditional Japanese hotel
The hotel was very nice, the hot baths were on the 5th floor, fantastic! it had been snowing heavily and we were picked up at the train station which was a very nice surprise. The room was traditional and very confortable. the hotel staff was very nice and helpful. It was very easy to go and see the snow monkeys, 15 minutes from train station by bus and 30 minutes awesome walk in the woods. The only 2 down points were a persistent bad/odd smell through out the hotel. most probably related to the hot springs and a disapointing western breakfast. Yanaka in winter was beautiful, seeing the snow monkeys was a fantastic experience.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was very good. The open air onsen is very nice with really warm rooms. WiFi connectivity was the only issue.

10/10 Excellent

Paul, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very authentic Japanese stay!
We had four guests and all stayed in the same room on futons. The room was warm and comfortable in a minimalist fashion and we had apricot nectar as a beverage on arrival. We used our yakatas throughout the hotel as did the visiting Japanese. The hotel onsen was lovely and we also used the private onsen which was lovely under the stars. My friend and I went for a full Japanese breakfast and my wife and daughter went Western. Both were lovely in their own context.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Inna, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ryokan with friendly staff
Close to the station. Very friendly staff. Nice dinner.

10/10 Excellent

Pin-Chieh, Los Angeles, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway!
One of the great Ryokens we have stayed in. The private onsen is one of the best for sure! Nice food, big room, and friendly service. If you are planning to see snow monkey, you should consider to stay here for sure!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great onsen and nice staff. Good location to Yudanaka station.

8/10 Good

Yi Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nath, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
This was the best hotel I've stayed in over 4 trips to Japan. The staff are friendly and helpful and professional. The rooms are clean and comfortable. It's perfectly located for touring the Yamanouchi area. There are lots of cafes and restaurants locally that you will not see obviously/ but they are there and they are great! The onsen style baths in the hotel are amazing. Will definitely go back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quality of service is excellent.
It's very enjoyable hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, relaxing atmosphere and a welcome retreat
The hotel is located close to the train station which makes it very convenient. They also offered to pick us up, which came in handy since we travel with two small kids. The hotel staff were very hospitable. The room was large by japanese standards, very clean and comfortable with great views. The japanese breakfast was a surprising value, plenty of delicious local food served in private rooms. The hot spring is located on the top floor with an awesome view of the surrounding area. The bus is a convenient way to get around to get to Shibu Onsen and to the Snow monkey park. We wish we could have stayed longer and we would highly recommend it.

10/10 Excellent

Simone, Yokosuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel for Snow Monkey Trip
My girlfriends and I wanted to go see the Snow Monkeys, and this was the perfect spot for our trip. The hotel is about a 10 minute drive to the Snow Monkey park. The rooftop onsen is gorgeous - there is both an indoor and outdoor version, with a stunning view of the surrounding mountains. At 9 am, we had the entire Onsen to ourselves. I don't usually like Japanese style futon bedding, but the hotel uses a double layer futon, so it was a lot more comfortable than your standard futon. Also, we got lost on the way to the hotel, and they were accomodating enough to let us check-in at midnight, which was a huge concern. We had both the Western and Japanese breakfasts in the morning. Both were beautifully presented - the Western Breakfast had a great mix of everything (waffles, croissants, yogurt, omlette, quiche, salad, potatoes). Highly recommended!!!

10/10 Excellent

Jim, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Charming Hotel
An absolutely charming hotel with lovely welcoming staff. (Unfortunately, not much English spoken however.) Located conveniently close to the railway station. Clean and comfortable and - the star attraction - a glorious male and female bath house on the top floor. Only downside was a rather long walk to the nearest coin laundry - but a small criticism.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in Yudanaka
The traditional room was impeccably clean and spacious. The service was very friendly and a huge effort was made to make one feel welcome. The common areas including the onsen was also superb. The food was amazing. Overall strong recommendation. The Hotel is only a 3 minute walk from the train station

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay - book the onsen
We stayed as a family of 4 (5&8yo) and thoroughly enjoyed our stay. Whilst they sometimes were a little short on English the staff tried very hard at every opportunity to assist us and make our stay enjoyable. Breakfast is great and we enjoyed it every day and the private onsen is a highlight - very relaxing and I would definitely recommend booking it. Hotel is close to the train and we found it easy to walk around town for dinner, etc.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Decent Ryokan style hotel close to Monkey Park
This hotel is pretty much what you'd expect from a mid-range Ryokan style hotel. The rooms are clean and comfortable. It's not far from the monkey park.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tsubakino - great ryokan in a great setting
Great ryokan! the private onsen on the roof is amazIng, and definetly worth the splurge of ¥2,100 for 50 minutes. Take along a phrasebook as the staff are not 100% on english, although they will try extremely hard to make your stay great - even so far as to drive you to a restaurant instead of making you walk through the cold! great location to get to the snow monkey park too - the reception gave us a print out with japanese and english directions with a token to show the driver so he knows where to let you off! dinner in the hotel is extremely expensive, though there are great cheap restaurants nearby, with directions and a great map given by reception. overall, highly reccomend this place!

2/10 Terrible

Yumiko

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お風呂がいい
温泉が良かった。5階にあって、広々とした湯船。露天風呂も陶器のと檜のと二種類。食事も豪勢で、サービスも行き届いてました。湯田中駅から歩いてすぐ。
Stayed 1 night in Nov 2023