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Reviews of La Quinta Inn & Suites by Wyndham Smyrna TN - Nashville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Smyrna TN - Nashville
2537 Highwood Blvd, Smyrna, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 999 reviews" "
Rating 8 - Good. 275 out of 999 reviews" "
Rating 6 - Okay. 83 out of 999 reviews" "
Rating 4 - Poor. 70 out of 999 reviews" "
Rating 2 - Terrible. 40 out of 999 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lesle

Travelled with family
Liked: Cleanliness, staff & service
Hotel location was very nosey. Had kids running up and down the hall at midnight for about 40 minutes . Had to finally call the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony, Holland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and was exactly what we were hoping for. Simple one night stay but it did not disappoint.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Stayed 1 night in Mar 2024

10/10 Excellent

Willy

Stayed 1 night in Mar 2024

8/10 Good

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sufficient place to stay. Very friendly staff and very helpful. If you do stay request a room on the back side of the property as the rooms facing the highway tend to be loud due to all the traffic. Plenty of food options across the street that you will have to drive to.
Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on 5 Apr 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Tessie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff were pleasant and personable. Room was comfortable.
Stayed 3 nights in Mar 2024
Response from AJ Bennett, GM on 5 Apr 2024
Thank you!

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but no shower stall! I have a hard time stepping in and out of a tub! There wasn’t much area of grass for my pup!
Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on 5 Apr 2024
Thank you! We do have a pet area at the back of our hotel. Next time, be sure to check it out!

10/10 Excellent

Erntrell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the highway and nice and quiet
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 14 Mar 2024
Thank you! We hope to see you again next time!

6/10 Okay

JAY

Travelled with pets, Travelled with partner
Liked: Staff & service
Hotel is average.
Stayed 3 nights in Mar 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you Jay for your review. We'd love to know what we could do be better to be an above average hotel. Please let us know! We hope to see you again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and staff were friendly! Always enjoy my stay with this hotel.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you Bradley for your review! It means a lot to us. We can't wait to see you again soon!

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay the night.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you Karen! We look forward to seeing you again soon!

10/10 Excellent

Misty k

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we travel to the Smyrna area this is where we stay. Great place!!
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you! We appreciate the loyalty and hope you continue to visit us. We can't wait for your next arrival!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just south of Nashville
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Aml

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Janet

Travelled with family, Business traveller
We would stay here again
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 15 Feb 2024
Thank you for your review! We can't wait to see you again!

10/10 Excellent

Stanislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general nice motel. Great breakfast. A bit dated: torn carpet, cracked sink, toilet seat not attached to the toilet and a bunch of small things, but in general not bad for the price.
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you for your review! We hope to see you again soon. Please reach out if you have any questions.

6/10 Okay

Juri

Liked: Staff & service
Disliked: Cleanliness, amenities
Is near interstate.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you!

10/10 Excellent

johana

Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Change up breakfast to something other than gray nuked sausage and watery powder eggs and it would be perfect.
Stayed 3 nights in Jan 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you for your honesty. I'll look at the quality and options we have and see what we can do to improve! We hope to see you again soon.

10/10 Excellent

Aml

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you!

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 16 Jan 2024
Thank you!

8/10 Good

Cassandra D

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 16 Jan 2024
Thank you!

10/10 Excellent

Nancy B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 16 Jan 2024
Thank you!

10/10 Excellent

Rachelle R

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Great place to stop with our two dogs. They accommodated us getting a first floor room next to a side door for our anxiety ridden pups. It was clean, quiet and safe. Grateful we made this stop on our way to Florida!
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 16 Jan 2024
Thank you for your review! We hope to see you again soon!

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you!

10/10 Excellent

Crista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you!

6/10 Okay

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The staff was great. The down grade was that we were given room 205 and it was right above the lobby and eating area and it was very loud late into the night.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you for your review. Please feel free to reach out to me to talk about this. Next time you stay, we will make sure you are in a quieter part of the hotel.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was great and the staff were amazing!
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you! I'm very lucky to have the staff I have. We hope to see you again soon!

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you!

8/10 Good

Saudia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The black gentleman staff was very nice and accommodating along with great conversation. The room was not the cleanest the sofa has stains on it, toilet would not flush all the way without holding until it does! I love staying at the hotel because of the location and I love the suite with the door separating the living room!
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you for your honest review. We are going through a renovation soon and some of the items you mentioned will be addressed, specifically the sofas are being replaced. We hope that we can serve you better the next time you stay. Please feel free to reach out to me.

10/10 Excellent

Melba

Stayed 4 nights in Dec 2023
Response from AJ Bennett, GM on 19 Jan 2024
Thank you!

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staying here for a night was fine. The room I was in was clean but needed a refresh. There was a tear in the carpet, art missing from the walls, and the wall paper was peeling in the bathroom.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you for your honest review. Some of the items you mentioned will be address with our renovation that is happening soon. Feel free to reach out to me. We hope to better serve you again in the future!

8/10 Good

Liubov, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks Timothy for a nice welcome.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you. Timothy is fantastic. I'll be sure to let him know of your kind words. We hope to see you again soon!

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls were a little too thin as we could hear our new neighbors as if they were in the room with us. Also, our children were disappointed to see there weren’t any cookies left in the lobby when we checked in, as there have been during the Christmas season every other year we have stayed here.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 23 Dec 2023
I'm so sorry about the cookies. We do have cookies everyday but we do stop making them at a certain time. This is to ensure peak freshness. We hope you can visit us again next year!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness
Good location. Clean room. Bad water pressure in the shower. Pet noise quite audible.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 23 Dec 2023
Thank you for your review!

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable and quiet.The staff were very accommodating and professional.
Response from AJ Bennett, GM on 9 Feb 2024
Thank you so much! I'm lucky to have the staff I have. We're so happy you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Dustin

Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you!

10/10 Excellent

Chris

Zz
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 23 Dec 2023
Thank you for your review!

10/10 Excellent

John

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was wonderful! Clean rooms. Friendly staff. Great place to stay! My only complaint was that they shut down the breakfast too early. Breakfast is supposed to be served until 9:00 and when I got there at 8:45 everything was cleaned up and put away. So if you want breakfast make sure you get there early!
Stayed 2 nights in Dec 2023
Response from AJ Bennett, GM on 14 Dec 2023
Thank you so much for your review! I'm so glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a nice hotel for the money. Comfy beds, clean. Will stay again. Highly recommend.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 8 Dec 2023
Thank you so much! We hope to see you again soon!

4/10 Poor

Kami

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy neighbors. Dropped ironing board at 2 AM. Probably looking for extra blankets in the closet. Heating display did not work. Very clean and courteous, I had to checkout before breakfast service started.
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 30 Nov 2023
Thank you for your review. I am so sorry your neighbors were loud and woke you. We hope you can visit us again in the future. Please contact me if you have any questions.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We come here every year
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 30 Nov 2023
Thank you! We're thrilled you trust us as your preferred hotel in Smyrna, TN. We hope to see you again next year!

6/10 Okay

Maria

Travelled with family and small children
Liked: Staff & service
When they clean don't provide toilet paper, and never made the beds.
Stayed 3 nights in Nov 2023
Response from AJ Bennett, GM on 30 Nov 2023
Thank you for your review. This is not standard practice for our hotel and this was a complete mistake on our part. I have relayed this info to my Executive Housekeeper and we will reiterate the correct procedures to our housekeeper. If you have any questions, please contact me. We hope you can visit us again.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Beds were really hard. Breakfast great. Very noisy morning with Garbage pick up outside our room
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 30 Nov 2023
Thank you for your review. I'm so sorry the garbage pickup was so loud for you. We do hope you can visit us again in the future. Please reach out to me if you have any questions.

6/10 Okay

Carol

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall it was nice however the bathtub was very dirty
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 26 Nov 2023
Thank you for your honest review. Please contact me directly to make this right for you on your next stay. We hope to see you again soon.

8/10 Good

Brandon Thomas

Business traveller
Liked: Cleanliness, staff & service
It was nice.
Stayed 5 nights in Nov 2023
Response from AJ Bennett, GM on 26 Nov 2023
Thank you! We hope to see you again.

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 26 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The man at the front desk was incredibly friendly and helpful and welcoming. I wish l could remember his name.
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 26 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain Stay
Close to Broadway in Nashville and all its excitement for half the price. Best free breakfast I’ve ever experienced at a motel/hotel.
Stayed 2 nights in Nov 2023
Response from AJ Bennett, GM on 26 Nov 2023
Thank you! We hope to see you again.