Ratings based on 334 Verified Reviews

3.6 out of 5
71% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveller from Boston, MA

Hotel in Silema Center

Posted 30-Jun-2017
I had a 2-double-bed room. The room is quite big and enough for 3 or more people. The beds are okay, not that comfortable. Garden view was simply looking over the swimming pool area (nothing special) BREAKFAST IS HORRIBLE. BAD YOGURTS, FRUITS TASTED LIKE LEFTOVERS FROM DAYS BEFORE. SAUSAGES WERE ROCK SOLID HARD. Don't waste your €9 !!!
3 out of 5
for Everyone
by A verified traveller

Lovely view of valletta

Posted 12-May-2017
Nice staff, location to ferry crossing and bus stop good. Shame about the age of the decor.
5 out of 5
for Everyone
by A verified traveller from London

Fantastic hotel

Posted 03-May-2017
Fantastic hotel, great, helpful staff, great room and great choice of lovely restaurants in the hotel. 10/10 Would love to go back and would definitely recommend!
2 out of 5
by A verified traveller from UK

The hotel was not the standard expected of 4*.

Posted 27-Apr-2017
Pros: Close to Valletta ferry and has lovely view of the bay.
Cons: Restaurants need a lot of work on customer service and quality in some of them. Some work could be made for the hotel to be updated.
Location: Lots of activities in Valletta and excursions within easy access and helpful guides.
The Good - - Reception staff were very nice and helpful. - Maids were very nice and helpful as well. - The location is about 10 min walk from the ferry to Valetta. - Malta and Valletta are lovely places with lots of things to do, views and restaurants. The Bad - - Generally the hotel is a bit run down. - Rooms were not quite up to the cleanliness we would expect, with some damage in places which could be easily fixed but wasn't and had obviously been there for some time. - Staff in the restaurants were very disappointing and consistently slow (over 45 mins wait to have to physically stop a waiter to ask for dessert and then looking at you as if you had asked him to get it from Australia). A mixed bag between being nice and helpful and those that were rude and dismissive. - Quality of food at the buffet. Often with raw potatoes at breakfast and flavourless dishes at dinner as just 2 examples. We were on half board (dinner and breakfast included) and ended up eating out for dinner towards the end of our holiday after being consistently disappointed by restaurants.
4 out of 5
by Zoran

Posted 24-Apr-2017 on Hotels
great location,best view of Valeta
5 out of 5
for Families
by A verified traveller from Bulbaria

Very nice hotel

Posted 18-Apr-2017
This hotel has good locations near restaurants, shops and few minutes from bus stops and ferry boat to Valletta. The room was clean and bathroom are good. Our room had a garden view .The staff is friendly and really helpful. The hotel has spa facilities and the pools are good.
4 out of 5
for Everyone
by A verified traveller from NW England

Lovely hotel and facilities. Handy for transport.

Posted 14-Apr-2017
Pros: Location, facilities, cleanliness, room size, breakfast choice.
Cons: Generally only one on the desk. The hotel could not tell us which bus to use or what the times were. Only one of the three coffee machines worked.
Location: Really good for transport, lovely view across the harbour. Plenty of restaurants. Quiet area with a nice safe feeling.
Lovely hotel with superb location and facilities. Nice and quiet but with plenty of choice for evening meals. Spacious and clean rooms. This could so easily be a superb hotel at minimum cost. The available desk staff numbers are usually down to one, who have no knowledge about which local buses go where and at what times. Resulting in an answer of 'I don't know' when asked what should be a simple question/answer. The other niggle is the breakfast area has three coffee machines but only one worked all week. At one point it needed refilling resulting in a sudden large queue. How difficult is this to solve? Still our overall feeling was very good.
2 out of 5
by A verified traveller from Texas

Poor quality bedding, poor staff coordination

Posted 10-Apr-2017
Pros: The elevator.
Cons: Fire the front desk personnel or at least train them on CUSTOMER SERVICE. No experience is not an excuse for poor service. Train them!
Location: Good location. Lots of ways to spend your money since it is right on the waterfront.
Problems with the bedding - one of the mattresses should have been condemned! It was that bad. Staff was not attentive and the cab I ordered, and PRE-PAID ended up carrying the wrong party to the airport. It was a "cluster" for sure. All three pools were in a "maintenance" state and I was informed that no swimming was permitted! They should have reduced the room price. Had an electrical issue as well, but they did send a technician after my second call. Oddly enough, they took NO ACTION after my first request. I waited nearly 15 minutes and called the front desk again and was told by the SAME PERSON that he was just about to call maintenance right then (15 minutes LATER!!! -- thank God I called him a second time or I would still be waiting for the tech). This is a place I will not recommend to ANYONE. Want a good night's rest at a decent price? shop around but do not select this place. I have no confidence in them whatsoever.
4 out of 5
by Richard

Fair Value and Comfortable

Posted 09-Apr-2017 on Hotels
Conveniently located for Sliema and Valetta ferry.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Apr-2017 on Hotels