Interior entrance

Reviews of Tennant Arms Hotel

3 out of 5
Tennant Arms Hotel
Mastiles Lane, Kilnsey, Skipton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 172 reviews" "
Rating 8 - Good. 57 out of 172 reviews" "
Rating 6 - Okay. 17 out of 172 reviews" "
Rating 4 - Poor. 5 out of 172 reviews" "
Rating 2 - Terrible. 3 out of 172 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

april

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Never saw property as gone into liquidation
Stayed 1 night in Sep 2021

2/10 Terrible

Clive

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic find in the heart of the dales. The hotel and pub were fantastic value for money, staff were very accomodating and the meals very exceptional. A credit to all those involved. Looking forward to a return visit.
Stayed 3 nights in Aug 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the 4poster suite with fabulous roll top bath large walk in shower. Really good sized room and bathroom and would definitely recommend Food was good but not fabulous
Stayed 2 nights in Jul 2021

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food great location
Stayed 1 night in Jul 2021

4/10 Poor

Kirsty

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing and cut short
We had a really mixed stay and I didn’t want to write a public review but my email to the hotel with my feedback went unanswered. Check in was difficult. They asked for payment even though we'd paid and then had no record of our dog. We paid an additional £25 for a deep clean of the room we'd been offered to avoid changing rooms between our two night stay. No need. We never stayed for the second night. Our first night was unbearable. Yes it's warm, but this happens every year about this time and the small fan and poorly ventilated bathroom meant for an awful, stuffy night. None of us slept. Breakfast was really poor. We waited ages in a separate room due to being with our dog. We felt left. It took over 30 mins to arrive and even then it wasnt right. We decided to drive home to avoid the discomfort of a second night. I emailed to say as such and was told on checkout someone would be in touch about a partial refund. We haven't heard back from our feedback message. I know others also complained about how hot the rooms were and were unhappy at breakfast. Disappointed really as bar staff were lovely and chatty and bar foodwas excellent.
Stayed 2 nights in Jul 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

rebecca

Stayed 1 night in Jul 2021

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
What happened with our booking Hotels.com ??
Very convenient stopover when visiting the surrounding area. Bit of a shock when arriving to be told we only had a 1 night booking rather than the 2 nights booked through Hotels.com - however the hotel had a spere room to accomodate us even though it meant a room change mid stay. The staff were very helpfull
Stayed 2 nights in Jul 2021

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Wkend Break
Really pleasant Hotel / Pub.. Excellent friendly service, lovely food.
Stayed 3 nights in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Break
Lovely setting, very friendly helpful staff, fabulous food.
Stayed 4 nights in Jul 2021

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with great food.
Great stay, staff very helpful and friendly. Food is excellent and very well presented, room was comfortable ( twin room at the back of the hotel ) extractor fan outside of room but this goes off at 10pm. Lovely views to the front of the hotel, set in the small village of Kilnsey. Very peasant and peaceful stay, would stay again but would probably opt for a room at the front of the hotel.
Stayed 4 nights in Jul 2021

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly with good food and exceptional breakfast
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay
We really enjoyed our 2 day stay at the Tennant Arms. Very friendly staff, lovely setting, nice big room with separate downstairs bathroom, and very good food at dinner and breakfast.
Stayed 2 nights in Jun 2021

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great hotel with a superb gastro pub serving excellent food. Great location for many of the popular walks in the area and fishing facilities right next door. Couldn’t fault the staff and service we received and would highly recommend this hotel. The long days walking were made easier having this hotel to come back too.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A great location, very scenic. A tired hotel with fresh cheap paint, our room was spacious but beds were basic and pillows were flat. Window was hard to open and gave little views. Bath waste was blocked and filled with brown liquid from the wash basin. Breakfasts are sometimes good but sometimes poor, depends on who cooked.
Stayed 3 nights in Jun 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat spot in the Yorkshire Dales
Very comfortable hotel in a loVery location
Stayed 1 night in Sep 2020

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Either understaffed or just badly managed. We had a suite which was lovely apart from the badly cracked sink which leaked over your feet when you used it. It was marketed as a 'gastro pub', there was nothing gastro about either the evening meal or breakfast.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was excellent the staff and management went above and beyond to make our stay a great one, from the breakfast to the main evening meal all perfect, Will stop again
Stayed 2 nights in Aug 2020

8/10 Good

Clive

Travelled with family
Liked: Staff & service, property conditions & facilities
Good location
Great location with fantastic views. Room was ok for 1 night. Nice bathroom. Breakfast was poorly cooked although there was a large choice. Maybe that is the issue?
Stayed 1 night in Aug 2020

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
Great location and lovely hotel. We stayed a couple of nights and the staff was very nice. Freya who works there many hours was very helpful. I can only recommend a visit to the area.
Stayed 2 nights in Jul 2020

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic break
Booked the Littondale room, amazingly confortable large bed, coffee machine, proper yorkshire tea, jacuzzi bathtub with plenty of room for 2 for the perfect romantic getaway. Nesting housemartins on the windows were unexpected but captivating (means the windows arent clean but it was more exciting watching them come and go) Breakfast was good in the circumstances (limited buffett for COVID measures) Staff always helpful and couldnt do enough for you. Couldnt have asked for anything more and was a great price compared to other "romantic stays" in the area
Stayed 1 night in Aug 2020

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome break
Lovely two night stay, welcoming and helpful staff, clean comfortable room and good food too. Great base for walking in the Yorkshire Dales.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights break
Brilliant stay with superb views. The room was lovely with a very country vibe. The food was very well cooked and presented, both in the restaurant and the breakfast. Would recommend.
Stayed 1 night in Mar 2020
Response from Liz on 11 Mar 2020
Dear Rachael, Thank you for sharing your enthusiasm about your stay with us and writing this lovely review. It sounds like you left relaxed and with plenty of wonderful memories, it would be our pleasure to welcome you back. Kind regards Liz Smailes, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Lovely hotel, great room with huge bathroom and fab bath. Slept really well. Staff are very friendly and helpful. Breakfast room is lovely, with great views. Lots of choice of cooked breakfasts. Bar and food good too!
Stayed 3 nights in Feb 2020
Response from Liz Smailes, General Manager on 20 Feb 2020
Thank you so much for taking the time to review your stay with us. We truly appreciate your acknowledgement of our friendly and helpful staff. Your review has been shared with the entire team and it would be our pleasure to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Liz Smailes, General Manager on 5 Jan 2020
Thank you providing a high rating and review of your stay. We hope to welcome you back one day for more discoveries in the Yorkshire Dales National Park.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and friendly staff
Stayed 1 night in Dec 2019
Response from Liz Smailes, General Manager on 5 Jan 2020
Hi Tim, Thank you for acknowledging our friendly staff. We are blessed with a beautiful location in the heart of the Yorkshire Dales National Park, and it would be our pleasure to welcome you back one day.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Liz Smailes, General Manager on 15 Dec 2019
Dear Anne, Thank you for your review scoring, good to see you enjoyed your stay overall. We look forward to welcoming you back one day.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What are you waiting for, get a room booked!
A weekend with only three things planned, eating, drinking and walking and we were not disappointed. The weather was excellent as was the hand-pulled Taylors Landlord plus a fine selection of gin. The food was of very high standard and the staff very friendly and attentive. We will definitely be back but will ask for one of the larger rooms next time as ours was a little too cosy!
Stayed 2 nights in Nov 2019
Response from Liz on 4 Dec 2019
Dear Ian, Thank you for taking the time to review your stay with us, great to hear you enjoyed our bar offering and friendly hospitality. Our owner is also the executive chef, hence you rightly noticed our food is of a higher standard than normal pub food. We look forward to welcoming you back and please check our website for special offers. Best regards Liz Smailes, General Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely welcome. Great food. Great bar, a good evening had by all.
Stayed 1 night in Nov 2019
Response from Liz on 12 Nov 2019
Dear Charlotte, Thank you for taking the time to review your stay. We look forward to welcoming you back one day. Kind regards, Liz Smailes, General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly checkin and even showed us to the room Warm and inviting, a real personal first impression Free room upgrade which is always a winner Fantastic setting by the open fire in the bar for a few relaxing drinks then onto a wonderful evening meal Breakfast was brilliant and nothing was too much hassle 10/10
Stayed 1 night in Nov 2019
Response from Liz on 12 Nov 2019
Dear Michael, Lovely to hear you enjoyed your stay with us and enjoyed the room, food and service. Wharfedale is a beautiful destination all year round and we look forward to welcoming you back one day. Liz Smailes, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A nice break in North Yorkshire
The bathroom was bit tired but room was comfortable enough. Staff were lovely and the food was very good. Hotel is well placed for local walks
Stayed 2 nights in Nov 2019
Response from Liz on 12 Nov 2019
Dear Anonymous, Thank you for taking the time to review your stay and appreciating our food and service. Kilnsey is an ideal base from which to explore Wharfedale and the Yorkshire Dales National Park. We look forward to welcoming you back for more walks. Best regards, Liz Smailes, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and particularly nice with our children.
Stayed 2 nights in Nov 2019
Response from Liz on 5 Nov 2019
Dear Guest, Thank you for taking the time to review your stay with us and we're glad to hear your family enjoyed their time at The Tennants Arms Hotel. We hope to welcome you back one day. Regards, Liz Smailes, General Manager.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great, and the staff could not do enough for us. A great place to stay, we will definitely book here again
Stayed 1 night in Oct 2019
Response from Liz on 28 Oct 2019
Dear Jamie, It's great to hear our team made you feel welcome and you enjoyed your stay with us. Since Tom Garland-Jones took over The Tennants Arms in December last year, it established a reputation as one of Wharfedale’s premier countryside dining destinations and places to stay while exploring the Yorkshire Dales National Park. Local Kilnsey trout features on the menu, along with seasonal dishes to create an experience of eating, drinking and discovering the Dales at its most casual and delicious. It would be our pleasure to welcome you back, please do check our website for special offers and follow our regular updates on social media. Kind regards Liz Smailes, General Manager.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2019
Response from Liz on 22 Oct 2019
Dear Stephen, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back for more delicious food and beautiful scenery discoveries. Regards Liz Smailes, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, the only trouble was the 20% tax on food and drink.
Stayed 3 nights in Oct 2019
Response from Liz on 20 Oct 2019
Dear Sir / Madam, Thank you for your review. Kindly note that all prices listed on our menus include the 20% statutory tax. Only when the bill is printed is the breakdown listed for transparency, but the total amount will match the price on our menus. It's unfortunate that this misunderstanding has left you with a negative opinion, but we do hope this clarifies the situation and that we can welcome you back in the future. Liz Smailes, General Manager

10/10 Excellent

Venetia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Liz on 23 Oct 2019
Dear Venetia, Thank you for reviewing your stay with us, clearly you had a lovely time at our hotel and in Kilnsey. It would be a pleasure to welcome you back one day. Kind regards Liz Smailes, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location Good breakfast,restaurant and pub
Stayed 2 nights in Sep 2019
Response from LizSmailes on 4 Oct 2019
Thank you very much for taking the time to review your recent stay with us. Our location is a true gem, and guests stay with us to explore the Yorkshire Dales National Park with hiking, angling, cycling, mountain biking and pony trekking activities all starting from our doorstep. The hamlet of Kilnsey is perfectly located for enjoying the best of both the northern and southern dales; close to the market towns of Grassington, Skipton and the historic ruin of Bolton Abbey downstream and the tourist attractions of Aysgarth Falls, Middleham Castle and Richmond over the tops to the north. It would be our pleasure to welcome you back. Liz Smailes, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Liz on 23 Oct 2019
Thank you for reviewing your stay with us, clearly you enjoyed your time at our hotel and in Kilnsey. It would be a pleasure to welcome you back one day. Kind regards Liz Smailes, General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place with great food and drinks! Located next to a cliff for rock climbing, has great Sunday roast and friendly staff. Highly recommended.
Stayed 4 nights in Sep 2019
Response from Liz Smailes - General Manager on 23 Sept 2019
Thank you very much for this review. Establishing a reputation as one of Wharfedale’s premier countryside dining destinations, The Tennants Arms Hotel has launched a new culinary approach under the direction of its owner and Executive Chef Tom Garland-Jones. Local Kilnsey trout features on the menu, along with seasonal dishes to create an experience of eating, drinking and discovering the Dales at its most casual and delicious. We're so glad you were able to appreciate and enjoy our location, food and service.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Mandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Absolutely fantastic everything was perfect
View from my window 😍
Stayed 1 night in Aug 2019
Response from Liz Smailes - General Manager on 23 Sept 2019
Dear Mandi, That is indeed a wonderful view that many of our guests cherish. Great to hear you had a perfect stay with us. Establishing a reputation as one of Wharfedale’s premier countryside dining destinations, The Tennants Arms Hotel has launched a new culinary approach under the direction of its owner and Executive Chef Tom Garland-Jones. Local Kilnsey trout features on the menu, along with seasonal dishes to create an experience of eating, drinking and discovering the Dales at its most casual and delicious. We look forward to welcoming you back to try more of our food and experiences.