Ratings based on 130 Verified Reviews

4.2 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Cosy corner of Kent

Posted 03-Feb-2017
Pros: Cleanliness and overall condition of the room and the hotel was impressive.
Cons: More biscuits required with the tea and coffee, make the rooms more fragrant, my room did have a funny smell.
Location: Just off the A2 so direct route to local places.
I was looking to book a hotel in the Sittingbourne area for a 2 night business stay, looked at staying at the local Premier Inn and noticed that the Hempstead House Hotel was only £6 more, so I decided to book that instead. On arrival the receptionist booked me in and showed me to my room. A lovely clean and bright room, with brocade style duvet cover and headboard, a television, tea and coffee making facilities and a beautifully clean ensuite with a bath and separate shower cubicle. The hotel is near the main road but you can't hear it with the windows closed. I had dinner in the brasserie that evening which was lovely as it overlooks the pool. The general ambience within the hotel is cosy along with the open fires in the reception area and the lounge. There are plenty of places to sit and read or chill out and the hotel is set in grounds that you can walk around and sit in if you wish when the weather is good. I didn't use the pool or spa facilities as didn't have time, but they too looked wonderful. As I was staying on my own, I felt welcomed on arrival and safe and secure here, I am due to stay again next week too, I hope that I have the same experience again, it will be interesting to see.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2016 on Hotels
5out of 5
by A verified traveller

Great Stay !!

Posted 21-Nov-2016 on Hotels
beautiful accommodation and the Spa was superb - Staff made the stay an excellent one
3out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel but expensive for what it is.

Posted 06-Nov-2016
Location: Location is ok.
I stayed here Saturday night and booked a standard double room for 2 people through Expedia. I paid for it and all was very smooth running. Check in didn't take long and it was easy and pleasant. Pleasant staff. Upon checkout I'm handed a bill, which I'm surprised about. I ask why it said extra bed charge when it was just my partner and I and they said you booked for 1 person! I clearly booked for 2 people and they tried to charge an extra £40 just for 2 people to stay in a double room! The cost of £86 for a double room was for 1 person. I am not happy about this as I clearly booked it for 2 people. But to charge an extra £40 is ridiculous. Very overpriced for what it is if I'm honest but it's a beautiful hotel with nice rooms.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 31-Oct-2016 on Hotels
5out of 5
by A verified traveller

Good stop

Posted 20-Oct-2016 on Hotels
Good location, easy parking, decent food, good wifi
4out of 5
Recommended
for Everyone
by A verified traveller

Business trip

Posted 19-Oct-2016
Although it is in a good location in Sittingbourne, the hotel is too expensive for a business trip.
3out of 5
Recommended
for Everyone
by A verified traveller from Michigan, USA

Hotel OK, location not great

Posted 06-Jul-2016
We chose this hotel as we were on our way to Canterbury from the west side of London. Town of Sittingbourne quite industrial and the location of the hotel does not lend itself to walking about. Restaurant very costly so had to get in the car again to find an alternate dining facility.
4out of 5
by Mary

This traveller left a rating score only Posted 22-Jun-2016 on Hotels
5out of 5
by ROD

This traveller left a rating score only Posted 14-May-2016 on Hotels