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Reviews of Econo Lodge Luverne I-90

2.5 out of 5
Econo Lodge Luverne I-90
801 S Kniss Ave, Luverne, MN

Reviews

7.0

Good

Rating 10 - Excellent. 87 out of 390 reviews" "
Rating 8 - Good. 120 out of 390 reviews" "
Rating 6 - Okay. 89 out of 390 reviews" "
Rating 4 - Poor. 54 out of 390 reviews" "
Rating 2 - Terrible. 40 out of 390 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from GM, Econolodge Luverne I-90 on 25 Mar 2024
Dear Timothy,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges Platinum member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Diane

Stayed 1 night in Feb 2024
Response from GM, Econolodge Luverne I-90 on 25 Mar 2024
Dear Diane,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member.

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is very outdated. My room had a very bad odor. Somebody had puked in the back stairwell and nobody cleaned it up while I was there. I only had three hand towels in my bathroom. When I went to the desk to get them, instead of handing me a couple of regular towels which were right there, the gentlemen said he’d bring them to my room. He followed me to my room and then handed them to me at my door. It was really weird… Breakfast was included but the fridge was empty (no milk or yogurt) so no cereal unless you eat it dry. The juice dispenser didn’t work either. I had my water bottle with me which was good because there was NOTHING to drink. On top of it, it was $98/night! I’d drive the extra 30 minutes and stay in Sioux Falls in a Marriott.
Stayed 2 nights in Feb 2024
Response from GM, Econolodge Luverne I-90 on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Edward

Stayed 1 night in Feb 2024
Response from GM, Econolodge Luverne I-90 on 25 Mar 2024
Dear Edware,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges Platinum member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Price was perfect! Simple and just what we needed! Nothing fancy, but we really only slept there!
Stayed 2 nights in Feb 2024
Response from GM, Econolodge Luverne I-90 on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges Diamond member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Jeffrey

Business traveller
Stayed 1 night in Jan 2024
Response from GM, Econolodge Luverne I-90 on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges Diamond member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Ok stay, not a place for families.
Room was ok. Sheets had stains, ceiling in bathroom had water damage. Room was never cleaned during my 2 day stay. Office type chair provided in room was broken. Breakfast was disappointing. Orange juice/apple juice machine didn't work, milk tasted expired, waffle maker consistently undercooked waffles. Side security door lock didn't work, anyone could have just walked into the building.
Stayed 2 nights in Dec 2023
Response from GM, Econolodge Luverne I-90 on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges Diamond member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Wade

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM. Econolodge Luverne I-90 on 12 Aug 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from GM. Econolodge Luverne I-90 on 6 Jul 2023
Dear Guest ,Thank you for taking your valuable time in writing this review it helps us move step towards improvement and serve our guest better. We are sorry for not making it a prefect stay for you ! Hoping to see you again and enjoy your stay.

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from GM. Econolodge Luverne I-90 on 12 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us!

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yea…no
The room had a funky smell and the tub was unusable. Some type of mold or something in there. We got in pretty late so we weren’t gonna change hotels but with more time I probably would have. Lady at the front desk was nice though.
Stayed 1 night in Jun 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges member you are truly valued.Your feedback about your stay with is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Small town hotel. Was at hotel for less the. 12 hours. Served its purpose.
Stayed 1 night in Jun 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges member you are truly valued.Your feedback about your stay with is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

Ward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to a couple of locations that we wanted to check out in the Luverne, MN area. One good restaurant on Main Street in Luverne. Three or four more places to eat just north of I 90 on MN Hwy 75. Incredibly large collection of nutcrackers in the history center on Main Street.
Stayed 3 nights in Jun 2023
Response from GM. Econolodge Luverne I-90 on 6 Jul 2023
Dear Guest ,Thank you for taking your valuable time in writing this review it helps us move step towards improvement and serve our guest better. We are sorry for not making it a prefect stay for you ! Hoping to see you again and enjoy your stay.

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jun 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges member you are truly valued.Your feedback about your stay with is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a Choice Privileges member you are truly valued.Your feedback about your stay with is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to go home
Serveral things were in need of repair. Didn't feel very welcomed and the workers daughter was following us around any where we went. Sometimes she was being helpful, other times she was bossing us around like she worked there. The breakfast was good but we will pay more to stay at theother hotel in town next time!
Stayed 2 nights in Jun 2023
Response from GM, Econolodge Luverne I-90 on 10 Jun 2023
Dear Guest,Thank you for taking your valuable time in writing this review it helps us move step towards improvement and serve our guest better. We are sorry for the experience you had during our stay , this is not our normal feedback. Once again sorry for the same, hoping to see you again and give us chance to serve you better!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Mica, the daughter of one of the staff, was EXTREMELY friendly, adorable and helpful and her mother was very nice too
Stayed 1 night in Jun 2023
Response from GM. Econolodge Luverne I-90 on 4 Jun 2023
Dear Guest ,Thank you for taking time in writing this review , it helps us move step towards improvement and serve our guest better. We are glad that you enjoyed your stay with us , Hoping to see you again !

10/10 Excellent

Amber

Stayed 1 night in May 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Luverne I-90.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place to stay for the night.
Stayed 1 night in May 2023
Response from GM. Econolodge Luverne I-90 on 24 May 2023
Dear Guest ,Thank you for your wonderful stay with us. Thank you for your valuable time taken in writing this review , it helps us move step towards improvement and serve our guest better. We are glad that you enjoyed your stay with us , hoping to see you again !

6/10 Okay

Laureen

Stayed 1 night in May 2023
Response from GM. Econolodge Luverne I-90 on 20 Jun 2023
Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

4/10 Poor

Bonnie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stay in the Luverne area quite often & the Econolodge works well for my employees. I booked 6 rooms for a 2 night stay. We were going to finish up the job a day early. I tried to cancel the 6 rooms for the 2nd night & the hotel was not cooperative. they were actually upset because I use expedia & not the hotel direct. I feel that the hotel could have worked with us somehow...a credit, a room credit, but they would have none of it. we will not ever stay there again!
Stayed 2 nights in May 2023
Response from GM. Econolodge Luverne I-90 on 4 Jun 2023
Dear Guest ,Thank you for your wonderful stay with us. Thank you for taking time in write this review , it helps us to move step towards improvement and serve our guest better.We are sorry to hear that we did not make it a prefect stay for you.Hop0ing to see you again and give us a chance to serve you serve.

2/10 Terrible

Bonnie

Stayed 2 nights in May 2023
Response from GM, Econolodge Luverne I-90 on 10 Jun 2023
Dear Guest ,Thank you for taking time in writing this review it helps us step towards improvement and serve our guest better. We are sad to hear that we could not make a better stay for you!Hoping to see you again and enjoy your stay with us !

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was all good.
Stayed 1 night in Apr 2023
Response from GM, Econolodge Luverne I-90 on 2 May 2023
Dear Guest,Thank you for taking your valuable time in writing this review , it helps us move towards improvement and serve our guest better! ! We are glad that you enjoyed your stay with us , thank you for your appreciation, will share this with all the staff!Hoping to see you again !

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service..
Stayed 1 night in Apr 2023
Response from GM. Econolodge Luverne I-90 on 17 Apr 2023
Dear Guest,Thank yo for taking wonderful time in writing this review it helps us move step towards improvement and serve our guest better ! We are glad that you enjoyed you stay with us , hoping to see you again and have a wonderful stay once again !

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
the girls at the front desk were very helpful. The condition of the hotel is a bit rundown. Some bathroom wallpaper peeling . Bathroom overhead fixture open to the between floor space. Curtains could be replaced.
Stayed 1 night in Mar 2023
Response from GM, Econolodge Luverne I-90 on 16 Apr 2023
Dear Guest ,Thank you for taking your valuable time in writing this review , it helps us serve our guest better and move step towards improvement. Have made note of all correction to be done ! Hoping to see you again !

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than disappointing
This is a very rundown motel. I thought I save some money and booked this one, but that was a total mistake. As soon as you opened the room, musty smell overwhelms you. Bed was comfortable to sleep. TV was about 23 inch old JVC brand, pictures were fuzzy. In the middle of the night I had to use toilet which were not flushing. The chain inside the tank was broken!! Breakfast was nothing to write home about!
Stayed 1 night in Mar 2023
Response from GM. Econolodge Luverne I-90 on 17 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable! We were there to sleep!
Stayed 1 night in Feb 2023
Response from GM. Econolodge Luverne I-90 on 1 Mar 2023
Dear Guest,Thank you for your wonderful stay with us! Thank you for taking your valuable time in writing this review , it helps us move step towards improvement and serve our guest better ! Thank you for all your appreciation and hoping to se you again !

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rough Shape
Sadly this hotel is in very rough shape. Paint peeling, mold growing in bathroom, missing grout in tile. The pool was not heated at all and the jacuzzi was empty and broken. We were told it might be fixed next year. The breakfast was very minimal. It has good potential but definitely needs some TLC.
Stayed 2 nights in Feb 2023
Response from GM, Econolodge Luverne I-90 on 24 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great but the hotel does need some help. In all honesty, since the last time I’ve stayed here it has gone drastically downhill.
Stayed 1 night in Feb 2023
Response from GM, Econolodge Luverne I-90 on 24 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

6/10 Okay

leslie c

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Easy to find needs updating
Stayed 2 nights in Jan 2023
Response from GM. Econolodge Luverne I-90 on 13 Feb 2023
Dear Guest,Thank you for your wonderful stay with us , we are glad that you choose us for your perfect stay ! Hoping to see you again and enjoy your stay !

2/10 Terrible

Jacqueline

Disliked: Staff & service, property conditions & facilities
Waited forever to get checked in. Lock was broken on the bathroom. Wasn’t great.
Stayed 1 night in Dec 2022
Response from GM. Econolodge Luverne I-90 on 13 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Excellent

Alonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Daniel

Stayed 1 night in Nov 2022

10/10 Excellent

Richard or Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was clean, well-maintained, and affordable--which is exactly what we wanted.
Stayed 1 night in Oct 2022
Response from GM. Econolodge Luverne I-90 on 24 Oct 2022
Dear Guest,Thank you for choosing us for your wonderful stay with us , we are glad to know you enjoyed your stay with us. Thank you taking your valuable time in writing this review. Thank you for all your appreciation, I share with all my staff.Hoping to see you again !

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked that it was available! I didn’t like the condition. Picture off the wall on the floor, holes in the carpet, door that was difficult to open. Dark and dreary
Stayed 1 night in Oct 2022
Response from GM. Econolodge Luverne I-90 on 18 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

4/10 Poor

Taras, Shakopee

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are dirty and outdated.
Stayed 2 nights in Oct 2022
Response from GM. Econolodge Luverne I-90 on 17 Oct 2022
Dear Guest,Thank you for choosing us for your wonderful stay. Thank you for taking your valuable time in writing this review , it helps us move forward towards improvement and serve out guest better. We are very sorry that we did not make it a prefect stay for you ! Hoping to see you again and give us a chance to serve you better!

6/10 Okay

Don

Stayed 2 nights in Oct 2022

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
It was an ok place to stay. A little worn out, but matched the rate.
Stayed 1 night in Oct 2022
Response from GM. Econolodge Luverne I-90 on 9 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

6/10 Okay

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The AC was broken in our room, but we were able to move to another room. The hot tub was also broken. The whole hotel needs to be updated. The staff was friendly.
Stayed 1 night in Sep 2022
Response from GM. Econolodge Luverne I-90 on 3 Oct 2022
Dear Guest,Thank you for your wonderful stay with us. We are sorry for the unconvinced during your stay, our hot tub is close from a while , we are sorry for that. Thank you for making a great stay with us.Hoping to see you !

4/10 Poor

Teresa D

Travelled with partner
Disliked: Amenities, property conditions & facilities
Chose because close to restaurant and good reviews. Handicap room, sofa only inches off floor, couldn't use. Shower floor cracked. Tears in desk chair. Breakfast adequate. Staff when checked in pleasant and helpful.
Stayed 1 night in Sep 2022
Response from GM. Econolodge Luverne I-90 on 3 Oct 2022
Dear Guest,Thank you for choosing us for your wonderful stay , thank you for taking your valuable time in writing this review , it helps us move forward towards improvement a serve our guest better. We are sorry for the incontinences during your stay with us. Hoping to see you again and give us a chance to serve you better !

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM. Econolodge Luverne I-90 on 30 Sept 2022
Dear Guest,Thank you for your wonderful stay with us , thank you for taking time your valuable time in writing this review , it helps us move step towards improvement and serve our guest better.We are glad to know that you enjoyed your stay with us.Hoping to see you again and enjoy your stay !

4/10 Poor

Clifford

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from GM, Econolodge Luverne I-90 on 21 Sept 2022
Dear Guest,Thank you for choosing us for your wonderful stay. We appreciate your time taken in writing this review , it helps us move step towards improvement and serve our guest better. We are sorry that we did not make it a prefect stay for you , hoping you give us chance to serve you better.

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Sep 2022

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow to check in, not very clean.
Stayed 1 night in Sep 2022
Response from GM, Econolodge Luverne I-90 on 14 Sept 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

6/10 Okay

Teri

Disliked: Property conditions & facilities
Meh.
Overall- run down, old, worn out. Tub cracked, missing the plug, looked like mold growing in the drain, looks/feels dirty. So bad we decided to skip the showers. Wall paper peeling. Fixtures on light broken. Had to lean into door to get it to close.
Stayed 1 night in Sep 2022
Response from GM. Econolodge Luverne I-90 on 5 Sept 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants
Stayed 1 night in Aug 2022
Response from GM. Econolodge Luverne I-90 on 30 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Malena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed in! The check in took 45 minutes because it was the guy who was working’s first week and he couldn’t get a hold of his supervisor. The first room we went to we could tell it was never cleaned because the sheets looked like someone slept there. It was difficult getting another room because the man at the desk didn’t understand it was disgusting to sleep in unclean sheets. The next room we went to had mold all over the ceiling. DO NOT STAY HERE!
Stayed 1 night in Aug 2022
Response from GM. Econolodge Luverne I-90 on 24 Aug 2022
Dear Malena,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Good

F.Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool pretty sad and hot tub broke and nasty looking
Stayed 1 night in Aug 2022
Response from GM. Econolodge Luverne I-90 on 24 Aug 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Ruth

Disliked: Property conditions & facilities
The rooms smell moldy and there was visible mold on the walls in our bathroom!! Dangerous! I woke up to ants by my head 2 times. Minimal staff and I know how hard it is to get help! I have a picture of the ants if you want it!! I would really like a discount too!! Please respond!!! We stayed 8/13/19 Ruth Sp
Stayed 6 nights in Aug 2022
Response from GM. Econolodge Luverne I-90 on 20 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you for understanding us, but you stayed for 6 nights and did not request for housekeeping , as there was a DND outside the door, we would clean the room if there was no DND. Sorry but at this time what we can do is give a discount of 10% on the Rack rate on your next stay.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,