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Overall score and ratings

3.1
Rating 5 - Excellent. 188 out of 1038 reviews
5 - Excellent 18%
Rating 4 - Good. 268 out of 1038 reviews
4 - Good 26%
Rating 3 - Okay. 177 out of 1038 reviews
3 - Okay 17%
Rating 2 - Poor. 223 out of 1038 reviews
2 - Poor 21%
Rating 1 - Terrible. 182 out of 1038 reviews
1 - Terrible 18%

3.2/5

Cleanliness

3.5/5

Staff & service

2.9/5

Amenities

3.0/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Had a call police. Had someone open door in the middle of the night. No one answered phone at front desk nor was there when police came. Police escorted us out to car. Full refund given next day. Learned next day staff tried to enter room unannounced and left when security bar stopped them from entering room due to a tub water line breaking in the room above. Very scary.
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing room. Beds were absolutely perfect and comfortable along with the pillows.
Stayed 2 nights in Feb 2021

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s was good and the staff was really nice and friendly. A little disappointed that the slide and the hot tub were down on our stay. That was the reason I booked this hotel cause my daughter wanted the slide and I wanted the hot tub. But we made the best of what they had up and running.
Stayed 2 nights in Dec 2020

3/5 Okay

Travelled with family
Roomy but Weird
Well. The room was perfect in size but things weren’t working. Like a light switch, the heat didn’t work appropriately (sometimes on/sometimes not ignoring the control settings) in one room so we turned the heat high in our room and had the door open to make sure heat got to our kids. The TVs were weird so the remotes only worked if they were at an upside down 45 degree angle and it looked like a lot of channels to watch but nope.. multiple channels were not in service. The family suite was roomy enough which is the part that we liked and we didn’t have to sleep at my in-laws house so that worked for me. The breakfasts were boring, just gas station style individually wrapped danishes/muffins and a sign only wanting guests to use their special 5oz cups for juice instead of an 8oz cup cause those were for coffee. Just not impressed but had the room we needed. Could tell the cleaning hasn’t been done as there was dust on the walls by the light fixtures on the first floor but it gave it a Halloween -is someone gonna kill me in this hallway feel.. so that was fun for Christmas time. The staff gave no bothers about masks but were at least nice. Would probably go there again just to avoid my in-laws and have a good amount of space in their family suite.
Stayed 2 nights in Dec 2020