Outdoor pool, pool loungers

Reviews of Hilton Vacation Club Royal Palm St. Maarten

3.5 out of 5
Hilton Vacation Club Royal Palm St. Maarten
115 Welfare Road, Simpson Bay

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 1007 reviews" "
Rating 8 - Good. 311 out of 1007 reviews" "
Rating 6 - Okay. 63 out of 1007 reviews" "
Rating 4 - Poor. 20 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JoAnne, Middleton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from an 8 night stay at the Hilton Royal Palm Beach and it was just a perfect stay! We loved the location and there are many restaurants within walking distance. Great place for families or couples. Would definitely stay here again!
Stayed 8 nights in Mar 2024
Response from Royal Palm a Hilton Vacations Club on 27 Mar 2024
We appreciate for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back home when you return!

8/10 Good

Anthony, Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, great staff , big rooms with kitchens. Very handy.
Stayed 6 nights in Mar 2024
Response from Hilton Grand Vacation Club a Royal Palm on 24 Mar 2024
We sincerely appreciate your feedback and happy to see that you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royal Palm a Hilton Vacations Club on 22 Mar 2024
We appreciate you taking the time to leave us a review.We look forward to welcoming you back home soon!

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is Beautiful! On the Beach! Close to all restaurants and stores.
Stayed 7 nights in Mar 2024
Response from HGV Royal Palm on 11 Mar 2024
We thank you for staying with us. We hope to see you again int he future.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time there and never disappoints.
Stayed 5 nights in Feb 2024
Response from Hilton Grand Vacations Club a Royal Palm on 8 Mar 2024
Good Day, It's a pleasure to hear that you are enjoyed your stay and hope to welcome you back for a fourth time.

8/10 Good

Brenda Marie

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at the Royal Palm but was unhappy this time due to the pigeons pooping all over the balcony. Housekeeping came right away and cleaned it thoroughly but the same mess by the pigeons was back the next day.
Stayed 4 nights in Feb 2024
Response from Hilton Grand Vacations Club a Royal Palm. on 23 Feb 2024
Good day, We appreciate your feedback. We do apologize that your stay was not pleasant due to the pigeons. We looking for ways to keep them off the balconies but we hope that when you return in the near future, this should be resolved.

10/10 Excellent

Brian

Stayed 7 nights in Feb 2024
Response from Royal Palm a Hilton Vacations Club on 22 Mar 2024
Thank you for your feedback and are thrilled you enjoyed your stay. We look forward to seeing you again soon!

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unit, pool and property. Staff very helpful and store was convenient . Very convenient to airport, restaurants etc. Only con was the Sat night music at adjacent club - extremely loud.
Stayed 7 nights in Feb 2024
Response from Hilton Grand Vacations Club a Royal Palm. on 23 Feb 2024
Good day, We appreciate your feedback and happy to hear that you had a great stay.We hope to welcome you again in the future.

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Royal Palm a Hilton Vacations Club on 22 Mar 2024
We appreciate your feedback. We look forward to welcoming you back home soon!

10/10 Excellent

Arkadiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hilton Vacation Club a Royal Palm on 1 Feb 2024
We appreciate your feedback and happy that you enjoy your stay. Hope to see you again in the near future.

10/10 Excellent

Nefail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever , nice clean
Stayed 1 night in Jan 2024
Response from Jamiro H. on 30 Jan 2024
We are so happy you enjoyed your stay with us. Thank you for sharing.

10/10 Excellent

Denrick, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was absolutely amazing and beautiful. It’s in the perfect location near everything which is walking distance. My room was nice clean and the view was breath taking. When I visit the island again I’m definitely staying here again. Book now you won’t be disappointed!!!
Stayed 8 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on 18 Jan 2024
We appreciate you taking the time to leave us your honest review and delighted you had such an amazing experience with us!We look forward to welcoming you back home soon,

8/10 Good

Igor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated property. Excellent rooms. Quiet AC. The big issue was noise. We were put right across the street from a restaurant / bar that had live music nearly every night well into the early morning hours. My children could not sleep. Also, you can hear every chair move in the rooms above you. The beach is very nice with access to water sports, but watch our for jellyfish. I had a nasty bite on 1 of the days. I also had 2 bites on the same beach the previous time we came to this resort, so this wasn't a one-off. I guess it depends if you get unlucky with it or not. Bring distilled white vinegar in a small sprayer bottle (under 100 ml if you're not checking in bags) just in case. Spraying the bite gets rid of the pain within a few minutes. The location on Welfare Road makes it very convenient to get to restaurants. We rented a car but you can walk to a number of restaurants as well. Would definitely recommend this hotel but if you have children, make sure to get a room in the quieter section of the resort.
Stayed 6 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on 18 Jan 2024
Thank you for your review. We do apologize for the inconvenience the bar from across the street caused, it is a situation that we are currently facing. There is a season for the jelly fish, they tend to come on go throughout the year. However your home remedy of white vinegar is the best. We do hope you and your family did enjoy yourselves and we look forward to welcoming you back home.

6/10 Okay

Ryan

Stayed 5 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on 19 Jan 2024
Thank you for leaving your review. We hope next time can make it 5 of 5!

10/10 Excellent

nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Royal Palm a Hilton Vacations Club on 18 Jan 2024
We appreciate your time in leaving us a review.

10/10 Excellent

Diane

Travelled with family
Liked: Property conditions & facilities
Loved this property, clean and ocean front. Easy walk to restaurants, friendly service and the Cabana restaurant on property was quite good! Excellent johnnycakes !
Stayed 7 nights in Nov 2023
Response from Jamiro H. on 5 Dec 2023
We are so happy you enjoyed your stay with us. We appreciate your review. We hope to welcome you home again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient property Very nice accomodations
Stayed 1 night in Nov 2023
Response from Royal Palm a Hilton Vacations Club on 4 Dec 2023
We appreciate your response and we look forward to welcoming you back home soon!

2/10 Terrible

Francine

Due to a computer outage in the area on my island I was unable to cancel my stay at the Hilton. Know it’s not your fault but I tried soooo hard to cancel so we wouldn’t need to pay for the room. Hopefully we can stay next time.
Stayed 1 night in Nov 2023
Response from Hilton Grand Vacation a Royal Palm on 29 Nov 2023
Good day, We appreciate your feedback. We hope to welcome you in the future.

10/10 Excellent

Barbara, Daytona Beach Shores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice and location!! The staff was very professional. The room was very comfortable. 2BR/2BA ocean front with balcony. Nice pool and beach. Lots of choices for loungers and umbrellas. Swim up bar. breakfast lunch and dinner available on property.
Stayed 7 nights in Nov 2023
Response from Jamiro H. on 28 Nov 2023
We are so happy that you enjoyed your stay with us. It was truly our pleasure to welcome you home. Thank you yet again.

4/10 Poor

John

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Since Hilton has taken over the property we have seen a definite downgrade on everything!
Stayed 9 nights in Nov 2023
Response from Jamiro H. on 28 Nov 2023
We do apologize that we were not able to offer the service we pride ourselves on delivering to all of our guests. We do hope you will give us another opportunity in the future. We appreciate you for choosing HGV Royal Palm.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Hilton Grand Vacations a Royal Palm on 17 Nov 2023
We appreciate your feedback and hope to welcome you again in the future.

10/10 Excellent

marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great renovations! Addition of scheduled activities .
Stayed 1 night in Nov 2023
Response from Hilton Grand Vacations a Royal Palm on 5 Nov 2023
We appreciate your kind review and we will definitely share with the team! We hope to welcome you again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good food and the poolside views were great!
Stayed 5 nights in Oct 2023
Response from Royal Palm, a Hilton Vacations Club on 22 Oct 2023
We appreciate you taking the time to leave your feedback. we are delighted that you enjoyed your stay with us.Looking forward to welcoming you back soon!

10/10 Excellent

trisha marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Royal Palm when we visit St. Martin! It is close to everything we need and convenient to walk to restaurants at night without having to drive. The staff is wonderful! Really enjoyed hanging out with Kimani at the pool bar! Beach is always clean with calm waters. I can't say enough about how great this resort is!
Stayed 6 nights in Oct 2023
Response from Hilton Grand Vacation a Royal Palm on 18 Oct 2023
We appreciate your feedback. Thank you for choosing to stay with us, hope to see you again soon! We will definitely share your review with the Bar Manager.

8/10 Good

Deborah

Travelled with partner
Liked: Amenities
Lovely property
Stayed 2 nights in Sep 2023
Response from David on 16 Oct 2023
Thank you for your feedback

8/10 Good

Rianna

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in went very well and was quick. Note their are daily resort fees whether you plan to use the amenities or not. The property is clean and has good furnishings ( feel new and clean). Their is a small Spa on site and washing facilities (super good). Great option for families. One downside is room cleaning is every 5th day. We stayed 4 nights and had no room cleaning during our stay. With 3 kids, that is not ideal. I think this should be optional. Towels can be changed at any time though. Hence my 4 stars instead of 5.
Stayed 3 nights in Oct 2023
Response from Hilton Grand Vacations a Royal Palm on 14 Oct 2023
Good day, We appreciate your kind and honest feedback. We will be more than happy to add your ideas of the housekeeping services within our suggestion box and hope for your future stay, well receive the 5 stars.Once again, we appreciate you choosing Hilton Grand Vacations a Royal Palm.

8/10 Good

Mervin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was very clean , and the staff was friendly
Stayed 2 nights in Oct 2023
Response from Hilton Grand Vacations, a Royal Palm on 9 Oct 2023
We appreciate your feedback. Thank you for choosing to stay with us, hope to see you again soon!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from J. Hodge. on 27 Sept 2023
Thank you so much for your review. We appreciate you taking the time out to grade your recent stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Royal Palm a Hilton Vacations Club on 17 Sept 2023
Thank you very much for your feedback. Looking forward to welcoming you back home soon!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Royal Palm a Hilton Vacations Club on 12 Sept 2023
We appreciate your feedback. Thank you for choosing to stay with us and we look forward to welcoming you back home soon!

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Royal Palm a Hilton Vacations Club. on 8 Sept 2023
Thank you for taking the time to leave your review. We appreciate you choosing to stay with us.Looking forward to welcoming you back home soon!

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Royal Palm a Hilton Vacation Club. on 8 Sept 2023
We appreciate you taking the time to leave your review.Thank you for choosing to stay with us and hope to see you again soon!

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Hilton Royal Palm. Stayed twice in the last month and both times were excellent. Rooms were lovely with everything you need. Good menus at the beach bar and restaurant and room service was prompt and delicious. Highly recommend.
Stayed 2 nights in Sep 2023
Response from Royal Palm a Hilton Vacation Club on 7 Sept 2023
We appreciate you choosing to stay with us again! Thank you for your lovely review and looking forward to welcoming you back home a third time!

10/10 Excellent

Kenesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Royal Palm a Hilton Vacation Club on 29 Aug 2023
We appreciate your feedback. Looking forward to welcoming you back home soon!

8/10 Good

jose, wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious rooms, very clean. Beautiful views of Simpson Bay, great location. Had issues with air conditioner not cooling in one of the bedrooms and main living area. No coffee maker when first arrived. Had to call twice to get one for room and when we finally got one the glass pot was leaking. Had to call twice again to get replacement.
Stayed 3 nights in Aug 2023
Response from Royal Palm a Hilton Vacation Club on 27 Aug 2023
We appreciate your feedback. Thank you for pointing these areas out we will work diligently to change that.Thank you for choosing to stay with us and hope to see you again soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 5 nights in Jul 2023
Response from Hilton Grand vacation a Royal Palm on 16 Aug 2023
We appreciate you for choosing to stay with us and hope to see you again soon!

2/10 Terrible

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hilton Grand Vacation Royal Palm. on 11 Aug 2023
Good day, We appreciate your feedback and will see how we can make this better for your future stay with us.

8/10 Good

Kelleen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Naomi S. on 10 Aug 2023
Thank you for choosing to stay at the Royal Palm a Hilton Vacation Club. We're thrilled you enjoyed your stay and look forward to welcoming you back home soon.

10/10 Excellent

Catherine, Daytona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Aug 2023
Response from Hilton Grand Vacation Royal Palm on 7 Aug 2023
We appreciate your feedback and glad that you a wonderful stay with us. We hope to welcome you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved the property it was absolutely wonderful we are already planning our return. There is nothing we have to complaint about as our stay was perfect. Location was wonderful amenities were just spectacular and the staff kept the property clean and made the best effort to really give all of us a wonderful experience. Great Great stay. Thank you
Stayed 4 nights in Jul 2023
Response from Naomi S. on 3 Aug 2023
We do appreciate you feedback Ms./Mrs. Patricia. Thank you for your honest review and looking forward to welcoming you and your family back home with us when you return!

10/10 Excellent

Lockhart

Liked: Cleanliness, staff & service, property conditions & facilities
Nice as always
Stayed 1 night in Jul 2023
Response from Naomi S. on 2 Aug 2023
We appreciate you choosing to stay with again Ms./Mrs. Lockhart. Looking forward to welcoming you back again soon!

10/10 Excellent

Aaron

Stayed 1 night in Jul 2023
Response from Royal Palm a Hilton Vacation Club on 21 Aug 2023
We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Evania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property/ my stay except the unwanted mosquitoes that occupied my room with me. The guest before me probably had the doors open often. Mosquitoes are no fault of the hotel but it would be helpful if house keeping could spray for those unwanted guest after each checkout. Apart from those awful guest that didnt help me pay for my room, I loves it. Will definitely be visiting this property again very soon. Chef’s kiss to Royal Palm 👌
Stayed 3 nights in Jul 2023
Response from Hilton Grand Vacation Club Royal Palm. on 1 Aug 2023
Good day, We appreciate your lovely feedback and we will definitely bring your request with our housekeeping team. We are happy to hear that you had a great stay and we cannot wait to welcome you again! Thank you for choosing Royal Palm as your destination vacation.

8/10 Good

Mark

Stayed 2 nights in Jul 2023
Response from J.Hodge on 20 Aug 2023
Thank you for your review. We appreciate you choosing to stay with us. We hope to see you again in the near future and hopefully improve on your stay next time around

8/10 Good

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is family friendly. Rooms are decent sizes. Only flaw is the sofa bed wasn't made, however the sheets and pillows were in the closet.
Stayed 3 nights in Jul 2023
Response from Hilton Grand Vacation, Royal Palm. on 30 Jul 2023
We appreciate your feedback. It's a pleasure to hear that you enjoyed your stay and we hope to welcome you again in the future. Thank you for choosing Royal Palm as your destination vacation

10/10 Excellent

Ertseline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great hotel and staff is also very friendly . Felt safe and at home. Only thing pool should of been bigger but i enjoyed my stay there with my family❤️
Stayed 11 nights in Jul 2023
Response from David on 28 Jul 2023
Thank you for your feedback

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Hilton Grand Vacation Club Royal Palm on 17 Jul 2023
We appreciate your feedback and glad that you had great stay. We hope to welcome you again in the future.

10/10 Excellent

Gail

Stayed 1 night in Jun 2023
Response from Hilton Grand Vacation Club Royal Palm on 19 Jul 2023
We appreciate your feedback. We hope to welcome you again soon.

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about the property, amenities,friendly staff and food.
Stayed 2 nights in Jun 2023
Response from Hilton Vacation Club Royal Palm on 27 Jun 2023
We kindly appreciate your feedback and will forward your feedback to the whole team. We hope to welcome you again soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Been staying at this hotel for the last 15 years and Hilton has done a great job in remodeling it
Stayed 1 night in Jun 2023
Response from Hilton Vacation Club Royal Palm. on 25 Jun 2023
We kindly appreciate your feedback. We are honored that you had a great stay and hope to welcome you again soon.