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Reviews of Sheraton Towers Singapore

5 out of 5
Sheraton Towers Singapore
39 Scotts Road, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 348 out of 818 reviews" "
Rating 8 - Good. 323 out of 818 reviews" "
Rating 6 - Okay. 89 out of 818 reviews" "
Rating 4 - Poor. 43 out of 818 reviews" "
Rating 2 - Terrible. 15 out of 818 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location. Beautiful room with great view.
Stayed 3 nights in Apr 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service
The staff are lovely, however the hotel is tired.
Stayed 6 nights in Mar 2024

8/10 Good

Choi

Overall good
Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located 15 mins walk from Orchard Rd which is the main shopping street. Similar to Oxford st. In London England.
Stayed 9 nights in Dec 2023

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit smaller than a normal 5 star hotels.
Stayed 9 nights in Dec 2023

8/10 Good

Mohd Azman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shunsuke

Stayed 2 nights in Dec 2023

8/10 Good

Lee

Stayed 4 nights in Dec 2023

10/10 Excellent

Sau Ming

Stayed 2 nights in Nov 2023

6/10 Okay

Nicola

Stayed 3 nights in Sep 2023

10/10 Excellent

HUIYUAN

Stayed 3 nights in Nov 2023

10/10 Excellent

Keri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Nov 2023

10/10 Excellent

hisashi

Stayed 5 nights in Oct 2023

8/10 Good

bastiaan

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Seung Chul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The facility and room were wonderful. We enjoyed the stay here. There was a hitch, however, that the hotel double charged for breakfast although we bought a package with breakfast included option from Expedia. The hotel staff said only after check out that the breakfast was not included. But they did not tell us about this at the time of check in although it was on the confirmation slip. We don't know whose fault it is, Expedia or Sheraton. Expedia gave us back some credit but it was not full amount. Unfairly, we paid for their fault and mistake.
Stayed 3 nights in Aug 2023
Response from Management of Sheraton Towers Singapore on 25 Aug 2023
Dear Mr. Kim, thank you for choosing to stay with Sheraton Towers Singapore and for taking the time to leave us a review. I apologize for the confusion regarding the breakfast that was included in your rate, which led to you being charged for it. We have identified the issue being incorrect information being loaded and have since rectified that. Nonetheless, we have processed a refund to your credit card for the breakfast charges. I also note your feedback on the inadequate communication at check-in and have raised this with the relevant department to be improved. We hope you had a wonderful stay with us and we look forward to welcome you again.

6/10 Okay

Songwoo

Stayed 1 night in Jul 2023

6/10 Okay

Songwoo

Stayed 1 night in Jul 2023

10/10 Excellent

Shruti

Stayed 6 nights in Jul 2023

4/10 Poor

malcolm roderick

Disliked: Cleanliness, staff & service, property conditions & facilities
house keeping not good always missed some thing,,,,,, malcolm
Stayed 12 nights in May 2023

8/10 Good

YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

MITSUNOBU

Stayed 3 nights in Apr 2023

10/10 Excellent

Naresh

Stayed 3 nights in Apr 2023

2/10 Terrible

Intech

Stayed 3 nights in Mar 2023

10/10 Excellent

TAEYOUNG

Stayed 5 nights in Mar 2023

8/10 Good

ee huei

Stayed 1 night in Mar 2023

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, location and quite
Stayed 7 nights in Mar 2023

6/10 Okay

Dan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok hotel but not special
The hotel is clean but has an old feeling and smell to it. The breakfast room was nice overview of a fish pool and nature. Service was good. But nothing special about the place.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sean Navin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and quiet

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Rohani

Stayed 1 night in Mar 2022

10/10 Excellent

Darpan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2021
Response from Tony on 30 Dec 2021
Dear Darpan, Thank you for the kind feedback and we look forward to welcome you again at Sheraton Towers Singapore! Warm Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Tony on 30 Dec 2021
Dear Anonymous, Thank you for the kind feedback and we look forward to welcome you again at Sheraton Towers Singapore! Warm Regards

2/10 Terrible

DEPAK SINGH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel tried to cheat my money. They took deposit from me and then charged me again for my stay thinking I wouldn’t notice. Don’t trust the good reviews this place has gotten. Be careful before you book a stay at this place.
Stayed 1 night in Dec 2021
Response from Tony on 30 Dec 2021
Dear Depak, We are sorry you did not have a pleasant experience staying with us. Please reach out to us for us to understand better your concern and we are happy to assist you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2021
Response from Tony on 25 May 2021
Dear Anonymous, Thank you for the feedback. Please let us know the details of your rating for us to improve your stay with Sheraton Towers Singapore. Again, we look forward to welcome you again at Sheraton Towers Singapore Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star indeed
Complimentary parking, comfortable soaking tub, friendly staff and complimentary cake slice for my husband bday. Food is of quality too. Relax stay. Recommended.
Stayed 1 night in Apr 2021
Response from Tony on 27 Apr 2021
Dear Anonymous, Thank you for the feedback and we look forward to welcome you again at Sheraton Towers Singapore!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cleanliness, Safety Precautions & Easy access to Town
Stayed 1 night in Mar 2021
Response from Alvin on 22 Mar 2021
Dear Anonymous, Thank you for the feedback and we apologize you have experience unpleasant moment during your stay with us. We hope to serve you better for your future stay and we look forward to welcome you again at Sheraton Towers Singapore

8/10 Good

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Tony on 10 Mar 2021
Dear Imran, thank you for the feedback and we look forward to your next stay with Sheraton Towers Singapore!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and relax. Relatively quiet.
Stayed 1 night in Feb 2021
Response from Tony on 1 Mar 2021
Dear Anonymous, Thank you for the feedback and we look forward to welcome you again at Sheraton Towers Singapore!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Tony on 1 Mar 2021
Dear Kris, Thank you for the feedback and we look forward to welcome you again at Sheraton Towers Singapore!

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice hotel and friendly staffs
Stayed 1 night in Feb 2021
Response from Tony on 10 Feb 2021
Dear Jovan, Thank you for the kind feedback and we look forward to your next stay with Sheraton Towers Singapore!

8/10 Good

Tze Leem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Tony on 26 Jan 2021
Dear Tze Leem, Thank you for the feedback we look forward to welcome you again at Sheraton Towers Singapore!

10/10 Excellent

Weilun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
The drainage of the bathtub was slow. But overall the stay was good.
Stayed 1 night in Jan 2021
Response from Tony on 18 Jan 2021
Dear Weilun, Thank you for the feedback for letting us to serve you better. We have sent technician to fix your room 1818. We hope to welcome you again at Sheraton Towers Singapore!

6/10 Okay

Narae

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Tony on 29 Dec 2020
Dear Anonymous, Thank you for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Tony on 17 Dec 2020
Dear Anonymous, Thank you for the feedback and we look forward to your next stay with Sheraton Towers Singapore! Warm Regards, Tony

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nce
nice
Stayed 3 nights in Dec 2020
Response from Tony on 11 Dec 2020
Dear Angela, Thank you for the feedback. We look forward to welcome you again at Sheraton Towers Singapore! Warm Regards,

8/10 Good

Joohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is satisfied but caught by a 'SURPRISE'!
Satisfied with the room's condition and the bed was comfy enough. Was given the highest floor and the view and sunlight were awesome. But was caught in surprise during breakfast because of the unsealed fruits jams spread being served to me! Obviously a 'recycle' concept was applied here, but should not served me the unsealed and half eaten jams spread. An unopened leftover mini fruit jam spread could possibly acceptable but during the COVID-19 period, service lines should be more proactively maintain a higher standard of hygiene level. Extremely disappointed on this item.
Stayed 1 night in Nov 2020
Response from Alvin Tan on 11 Dec 2020
We regret to learn of the shortfalls you experienced during your recent stay. At Sheraton Towers, we are constantly evaluating the products and services offered, and your valuable feedback certainly provides insights to the process. We very much appreciate you taking the time to share your thoughts, and we will definitely highlight this to the relevant departments for review and improvement. Once again, we would like to extend our sincere apologies, and hope to have the opportunity to welcome you back for a more befitting experience in the future. Warm regards, Alvin Tan Front Office Manager

10/10 Excellent

wong leong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staycation hotel but breakfast not that great
Stayed 1 night in Nov 2020
Response from Tony on 25 Nov 2020
Dear Wong Leong On, Thank you for the feedback and we look forward to welcome you again at Sheraton Towers Singapore!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, good value
It was good! The hotel is well maintained, toilets are clean, the facilities are great! The pool was big enough, clean, and not too crowded. The gym is adequate too (except because many equipment cannot be used due to social distancing, but understand this is to be in line with safety rules). The breakfast was not bad too, although we were not allowed to have refill of juice. Somehow the hotel is super cold though, but better cold than stuffy!
Stayed 1 night in Nov 2020
Response from Tony on 20 Nov 2020
Dear Anonymous, Thank you for the feedback and we are glad you have a pleasent stay with us. Please help us by leaving remarks on Tripadvisor. Thank you very much!