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Reviews of Rest Bugis Hotel

3.5 out of 5
Rest Bugis Hotel
8 Jalan Kubor, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 263 reviews" "
Rating 8 - Good. 105 out of 263 reviews" "
Rating 6 - Okay. 70 out of 263 reviews" "
Rating 4 - Poor. 19 out of 263 reviews" "
Rating 2 - Terrible. 18 out of 263 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugis and Lavender MRT station is within walking distance and so are the food options.
Stayed 1 night in Apr 2024

8/10 Good

Janice

Stayed 1 night in Mar 2024

8/10 Good

Dorji

Stayed 1 night in Jan 2024

8/10 Good

salvatore, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Clarence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great economical place to stay in Singapore. 5 BIG STARS/1010. GREAT LOCATION!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

HAOYUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Many places to eat. Close to MRT, Bugis Junction, Bugis Street stores for souvenir and shopping. Hotel staffs are very informative, nice and helpful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Roslan, Citrus Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Compact room but clean and close to many points of interest
Stayed 2 nights in Aug 2023

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service
OK. clean hotel, reasonable size room for price in Singapore. Building i was in had no elevator. Staff friendly and efficient.
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in May 2023

8/10 Good

Irvaan

Stayed 1 night in Feb 2023

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Strange check-in, long list of things we'd be charged for should we do this, that and the other, sign here, not friendly at all. But the lady on check out was lovely. The room was very basic compared to other hotels we've stayed in this trip, but the lack of windows was perfect for helping us sleep and reduce our jetlag. Just seemed like an old room in need of a freshen up, but clean and more spacious than other Singapore hotel rooms. In a great location, 5 minute walk from MRT station and near lots of restaurants.
Stayed 1 night in Jun 2022

2/10 Terrible

Lisa

Disliked: Staff & service
Feel Cheated
Feel CHEATED!! I booked a Deluxe Skylight Room. But i was given a lower grades room with a reason of skylight room not available but when i check again online... There is!! I request the staff to let their reservation department to give me a call but till now, i did not receive any call, email, sms at all. This is irresponsible And hotel.com cant do anythin to help at tat timing.
Skylight= smart tv And i am having a small snow flower monitor
Stayed 1 night in Apr 2022

2/10 Terrible

REYDANTE

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Wifi was terrible and the bed linen and pillows had a really strange smell to it
Stayed 5 nights in Jan 2022

10/10 Excellent

Dianah binte maarof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay from 2.1.2022-8.1.2022
The place was awesome and not too bad as it was my first time trying at rest bugis hotel but the scent of lemongrass is too strong and the tv subtittles on the lower part could not be seen other than that it was awesome and they should seperate the twin beds dont join them together as i only found out nearer to my day of check out date which is 6.1.2022 there was a power point whereby i could charge nearer to my bed they should improve on the above mentioned
Stayed 6 nights in Jan 2022

6/10 Okay

Normala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staycation 24 Dec to 26 Dec with le familia
Booked 2 family rooms for Staycation from 24 Dec to 26 Dec 2021. Our room is C203. Our room is clean. The service is very good. The other room C205 which my mom stays in with my brother and sister. The wifi internet connection is very slow. But we were impressed that the staff name Mr Ian from the hotel front desk.Really provided us with good customer service by providing us an extra mile and by providing us a solution at another room C205 by giving us an wifi repeater (rest bugis hotel management). He even provide us rest bugis hotel wifi password. Mr Ian check on his phone for the wifi connection speed inside room C205 is very slow. We would like to compliment Mr Ian for his excellent customer service. We would like the rest bugis hotel management to look into this matter by providing and rerouting the AP so that we have wifi connection inside the C205 Room. Not convenient as no lift access. My mom is old and no.convenient as she needs to clb up and down the staircase. We would like the rest bugis hotel management to look into ways of having lifts access to go into hotels room easier for older senior citizens. Guests booked 2 family rooms with older senior citizens please place us at another building where they is lift access side by side so that we can look after our mom easier. Kindly look into this feedback and the recommendation provided.
Stayed 2 nights in Dec 2021

6/10 Okay

Sakdiah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staycation 24 Dec to 26 Dec 2021 with le familia
Staycation from 24 Dec to 26 Dec 2021. Booked 2 family rooms for staycation.The rooms are located at the another building. Our room number C205 and another room number C203. The place is not convenient for older senior citizens as need to climb up and down the staircase. My mom had a difficulty in climbing up and down the staircase as my mom is old and having leg pain. We would like the Rest Bugis Hotel(Management) to look into this matter by having an lift access so that it will be convenient for older staff to use the lifts to access to their hotel rooms. we are having problem with the Wifi connection.it is very slows. The staff at the counter name Mr Ian went an extra mile by going to our room at C205 to check on our wifi connection by using his phone.but still cannot go through on the wifi connection.He provided us the rest bugis staff wifi connection password but still cannot access.He provided us a solution by giving us Rest Bugis Hotel (Management) wifi repeater at our hotel room. We would like to compliment Mr Ian the service counter staff for his patient, provided us solution for the wifi connection.Its really good in customer service. Only inside the toilet door of room C205 needs to be clean.Its dirty, we told the staff who are going to clean our rooms to clean behind the door as it is very dirty.He acknowledge but did not clean.when we checked.Its best for booking of 2 family rooms to placed us in the another building where there are lift access. Thank you.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Staycation 24 Dec to 26 Dec 2021 with lefamilia
Christmas holiday. Staycation with family members. From Friday 24 December to Sunday 26 December 2021. Booked 2 family room. Overall experience ok. It is located at the another building outside. But have to climb up and down the high level of staircases.For young adults and people it is ok but for older adults and people it's not so convenient. My mother is old. Difficult to climb up and down the staircase. Would like to give a suggestion or reccemondation to Rest Bugis Hotel Management, to provide lift for an easy access for older adults or people or senior citizens to use to go into their hotel room easier. Really hope the management of Rest Bugis Hotel would look through into this matter. We were satisfied with the service served by Mr Ian from the counter service staff. He really went an extra mile in providing an service an solution when we told him that our room C205 the wifi is not strong very slow. He went an extra mile to give us a solution in giving us the repeater (Rest Bugis Hotel Management staff) for the wifi inside our hotel room and even tried to check the wifi inside our room by using his phone and provided us with the staff password but the wifi connection still cannot get through its very slow.He tried his best to troubleshoot. We would like to commended him. we are satisfied with his service.We would also like to request the management of Rest Bugis Hotel to look for possible avenue in rerouting AP for wife inside our room for faster internet connection.
Stayed 2 nights in Dec 2021

6/10 Okay

Pang

Liked: Cleanliness, staff & service, property conditions & facilities
Bugis Rest Hotel
Parking lots only limited to 4. Wi-Fi signal is weak. Only 1 lift is available and is slow. My room just beside the main road and the road noice is noticeable but after 12am is fine.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Booked 1 of the room(deluxe Skylight)..On the booking site never show deluxe skylight(balcony)which i actually wanted to book with balcony.. the toilet cubicle(flush)spoilt&water dripping. Tv cant screen mirroring.. swimming pool only can swim before 6pm..
Stayed 1 night in Oct 2021

10/10 Excellent

Muhammad harith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Mohd Zuraidee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
Booked 15 nights for my parents and they really enjoyed their stay at Rest Bugis Hotel. Great value at this price and it accepts ATP travelers with pending arrival PCR results. Great location, there are lots of restaurants and markets in that area with all kinds of food. You can walk to the closest hospital (Raffles Hospital) in 5 minutes and take Pre-departure PCR test 72 hours before leaving Singapore. Staffs are very friendly and professional. Front desk and the owner helped my parents to order foods during their isolations, activate TraceTogether app, and contacted hospital to make appointment of Pre-departure PCR tests. Janitorial staffs are very nice. Room is very clean and everything is in great condition. There are big windows and have sufficient sunlight to the room.
Stayed 15 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Rooms were clean, water restock daily and air con switches all worked well. A bit noisy at night maybe because it’s right beside the road. Otherwise, check in, price and location is excellent
Stayed 2 nights in Jan 2021

10/10 Excellent

Mohamed Razak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Happy Guest
At first I was hesitant to book this hotel as some recent reviews were quite negative. However, my experience was a positive one. The room was very clean and tidy, well equipped with basic amenities. However, the hair dryer in my room is not working effectively, it heat up very fast and stopped blowing. The TV was small. But these were minor issues. The corridor was filled with the aroma of lemon grass, sometimes, I can smell the fragrance inside the room too, which made my room feel refresh. If you like western food, there are plenty around the area. MRT to Lavender & Bugis is within walking distance, but may perceive as far for some people.
Stayed 1 night in Jul 2020

2/10 Terrible

weng peng

Stayed 21 nights in Apr 2020
Response from Shirley on 21 May 2020
Dear guest, thank you for your timely feedback, I hope that it will not affect your mood of this trip, we will strengthen the staff's business training and continue to ask ourselves to get better and better. Please believe that we are willing to use the most passionate and meticulous and warmest service to provide you with the most comfortable accommodation on the road and look forward to serving you again.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2020
Response from Shirley on 22 Apr 2020
Dear guest, thank you for your approval. Every request from our guests is what we sincerely working for. We will work harder to guarantee high-quality service. We are looking forward to your next stay and will provide you with better service.

10/10 Excellent

Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from shirley on 8 Apr 2020
Thank you for your rating! Your encouragement and support is the most important motivation that pushes us forward. We are working on building a cozy and comfortable living environment for our guests and meeting various requirements with the most worthy price. You are warmly welcomed for next stay.

6/10 Okay

Arne

Disliked: Room comfort
Great location but hotel in bad need of overhaul
The best thing about Rest Bugis Hotel is its central location: just off the leafy Victoria Street with MRT stations, malls and eateries within walking distance. The hotel however is in bad need of a overhaul: worn out mattresses and furniture, glaring and poorly designed lighting, poor sound insulation from outside and inside noise. Very basic breakfast not worth paying extra for
Stayed 1 night in Mar 2020
Response from Shirley on 1 Apr 2020
Thank you for your stay and sharing, we are sorry for any inconvenience caused. We will strengthen the improvement of facilities. We hope you will have a fresh new experience in your next stay. Welcome!

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020
Response from Shirley on 1 Apr 2020
Dear guest, thank you for your approval. Every request from our guests is what we sincerely working for. We will work harder to guarantee high-quality service. We are looking forward to your next stay and will provide you with better service.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
*** ITS NOT WORTH THE RISK *** I do not recommend you stay with the hotel, the due Singapore Government canceling inbound flights from china, I could not stay at the hotel, I asked that I change my dates, they agreed then went back on there word and advise that there policy has changed *** ITS NOT WORTH THE RISK *** Im still in the process of arguing with them $350 dollars lost, I even offered one days stays as a fee for changing the dates as this is not my fault ... they are happy to take your money ... DIssapointed ...
Stayed 3 nights in Feb 2020
Response from Janet on 3 Mar 2020
Dear guests, thank you very much for your stay and detailed reviews. It is the constant care and supervision of our guests like you that will enable us to constantly discover problems in our work, obtain corrections and make continuous progress. From your review, we regret to see that the stay failed to meet your expectations and we apologize for the inconvenience. The hotel management attaches great importance to it and has done serious investigations and timely rectification. Your tolerance and understanding is the inspiration and support for our work! Sincerely look forward to your visit again!

2/10 Terrible

Frances

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly not welcoming
Unfriendly reception staff especially a female called Juice
Stayed 10 nights in Feb 2020
Response from Stuki on 2 Mar 2020
1.Dear guest, thank you for your timely feedback, I hope that it will not affect your mood of this trip, we will strengthen the staff's business training and continue to ask ourselves to get better and better. Please believe that we are willing to use the most passionate and meticulous and warmest service to provide you with the most comfortable accommodation on the road and look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, clean property with friendly staff, close to public transport and fabulous eateries. Highly recommended.
Stayed 4 nights in Feb 2020
Response from Stuki on 2 Mar 2020
Dear guest, thank you for your approval. Every request from our guests is what we sincerely working for. We will work harder to guarantee high-quality service. We are looking forward to your next stay and will provide you with better service.

8/10 Good

Winnie, Vancouver

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very good location. 10 minutes walk to Bugis shopping area.
Stayed 1 night in Feb 2020
Response from Young on 21 Feb 2020
Thank you for your support and approval in many aspects! Everything we do is to bring our guests different experiences. We are so happy to see you satisfied and receive positive answer. And we will continue our efforts to prepare for your coming again!

8/10 Good

CAROL

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Holiday
Room small bathroom tigh squeez bed comfy needs second bedside table
Stayed 10 nights in Jan 2020
Response from stuki on 18 Feb 2020
Thank you for your valuable suggestion! We will review our inadequacies and try our best to amend them to satisfy you. And you are welcomed to keep eyes on us. Thank you!

8/10 Good

EddieW, Bugis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good locatin easy on the bus and Smrt. great hotel
Stayed 3 nights in Feb 2020
Response from stuki on 18 Feb 2020
Thank you for your support and approval in many aspects! Everything we do is to bring our guests different experiences. We are so happy to see you satisfied and receive positive answer. And we will continue our efforts to prepare for your coming again!

4/10 Poor

Pam, New Jersey.

Travelled with family
Disliked: Cleanliness, amenities
Room is dirty.No face and hand towelI thought breakfast was included.
Stayed 2 nights in Jan 2020
Response from Young on 17 Jan 2020
Thanks for staying with us and your positive comments. We put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location of this property near with MRT and shopping mall. This property neat & Tidy because of good maintenance.
Stayed 3 nights in Dec 2019
Response from Young on 26 Dec 2019
Thanks for choosing our hotel,and give us the opportunity to treat you.We are so glad to receive the positive comments from you.Then we will try to complete our hotel equipment and improve our serving standard.We are look forward to meeting you next time.

10/10 Excellent

VALDAS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Young on 12 Dec 2019
Thanks for choosing our hotel,and your feedback was much appreciated.We are look forward to see you next time in Singapore.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Young on 7 Dec 2019
Thanks for choosing our hotel,your reviews make very important sense to us,we will try our best to improve our serving standard,then we are look forward to see you next time!

10/10 Excellent

Mohamad Fauzy

Stayed 2 nights in Oct 2019

6/10 Okay

MASTURAH

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Noisy light & spoilt hair dryer.
The light at the toilet when switch on, it makes noise so could not switch on during nite time as there is no side table lamp in the room.Hair dryer when my gerl used it in 10 minutes time suddenly it stopped and could not be used anymore.
Stayed 1 night in Oct 2019
Response from Santa Grand Hotel Bugis on 11 Nov 2019
Thanks for your staying with us and your suggestions, We are sorry for Our room light had a little bit noisy yo disturb you. And we are sorry for the short . We have solved the problem now. And we do hope you will be keeping eyes on us and give our chance to offer you better service next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were allowed 1.00pm checkout followed by bag storage, use of pool and shower before departing in the late afternoon. Friendly and accommodating staff. Great location Breakfast a little crowded after 8.00am.
Stayed 6 nights in Oct 2019
Response from Santa Grand Hotel Bugis on 11 Nov 2019
Thanks for staying with us and your positive comments. We put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time. Thanks for staying with us and your positive comments. We put great importance on the problems you mentioned. We will continuously improve and upgrade our services in terms of hardware & software to serve guests better. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location . It had a lovely pool . The staff were very professional . We really enjoyed our stay.
Stayed 4 nights in Aug 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Great staff
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Reminiscing Singapore
Hotel is old. In need of renovation. Noisy neighbors; unsupervised children playing and screaming in the hallway past midnight x 3 nights. Front desk was notified.
Stayed 4 nights in Jul 2019