Dear Mr. Chuah,Warm greetings from Equarius Hotel and Villas!I hope this message finds you well. We recently received your feedback regarding your stay with us, and I wanted to personally reach out to express our sincere apologies for the experience that fell short of your expectations. Your insights are valuable in helping us improve.We are currently looking into the matter to ensure that proper actions are taken to address the issues highlighted by you, and we truly appreciate you taking the time to share us your feedback as it will definitely help us to improve better.We apologize for any inconvenience you may have experienced and are committed to making your future visits more enjoyable.Please do not hesitate to contact me should you require any further assistance, and we look forward to welcoming you again in the not-too-distant future.Thank you.Best Regards, Ian YeoAssistant Operations Manager, Equarius Hotel & Villas

Dear M. Ling,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager

Dear Jeremy,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas

Dear Rick,Thank you for your recent patronage to our hotel, it is our great honor to host you in Resort World Sentosa.I would also like to thank you for taking the time to share me your feedback for your stay experience in Equarius Hotel, what you have experienced recently indeed does not reflect well on the hotel standards. We will definitely look into the areas mentioned to ensure that it will not happen again in future.We appreciate your patience and understanding as we work to make these changes. We hope that you will give us another chance to demonstrate our commitment to providing our guests with an exceptional experience.Thank you for your continued patronage.Best Regards,Ian YeoAssistant Operations Manager - Hotels

Dear M. Bee Chen,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your comments regarding your stay at the Equarius Hotel Sentosa Singapore!It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards and we will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Leovi James PaguibitanAssistant Operations Manager

Dear M. Siu Tung,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager

Dear M. Seonmih,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your comments regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager

Dear Esteemed Guest,Warmest Greetings from Equarius Hotel Singapore!How thrilled we all are to receive your wonderfully written review! On behalf of the entire team, thank you so much for honouring us with your trust to create memorable moments during your stay with us.Your gracious feedback has been shared with our entire team. We are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.Thank you once again for your very detailed review. We look forward to being part of your future visits and it would be a great honour to welcome you back to Equarius Hotel Sentosa Singapore!Sincerely,Leovi James PaguibitanAssistant Operations Manager

Dear Esteemed Guest,Warmest Greetings from Equarius Hotel Singapore.We are honoured to receive such excellent feedback on your recent hotel experience. We sincerely thank you for highlighting the room comfort and great facilities.Your gracious feedback has been shared with our team. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more magnificent memories.Sincerely,Leovi James PaguibitanAssistant Operations Manager

Hi Kazuaki, Thanks for taking time out of your day to review us. It was a pleasure having you with us. Wishing you well and look forward to seeing you again! Regards Eugene Charles Operations Manager - Hotels

Hi Ismail, Thanks for taking time out of your day to review us. It was a pleasure having you with us. Team members especially Megha was delighted to be at your service and making it memorable experience. Wishing you well and look forward to seeing you again! Regards Eugene Charles Operations Manager - Hotels

Hi Yiu Keung We thank you and appreciate on sharing your experience. We will certainly look in to improving the check in and room readiness experience. Check in starts from 3pm onwards as such every check out is at 11am and our Housekeepers and Maintenance having ample time to provide better care to all our guest rooms. Regards Eugene Charles Operations Manager Resorts World Sentosa - Hotels

Hi Kalaivani We thank you and appreciate on sharing your experience. We will certainly look in to such matter for our future improvement plans towards the lock systems. Regards Eugene Charles Operations Manager Resorts World Sentosa - Hotels

Dear Mookie, Thank you for sharing your experience regarding your recent visit. We would like to apologize that your stay is not up to the expectation. We had noted your feedback for further improvement in the future. Rest assured that the feedback has been conveyed to the senior management for review. Thank you and stay safe. Yours sincerely, Zafie Azman Assistant Operations Manager Equarius Hotel and Beach Villas

Hi Stephen Thank you for taking the time to provide us with a review of your experience. It was our pleasure having you with us. We are pleased to hear you enjoyed the room and the view. We look forward to seeing you again soon! Regards Eugene Charles Operations Manager Resorts World Sentosa – Hotels

Hi Shi Ming, I wish your experience could have been better, and appreciate you taking the time to share your feedback. I have addressed your feedback to the relevant teams, to look into the matters of the room interior and keeping all our guests informed of room configurations. The team will keep guest informed to re-code keys when there are changes to their original departure times. Once again thank you and have a pleasant year ahead. Regards Eugene Appadorai Operations Manager Resorts World Sentosa – Hotels

Hi Loh Peng, We wish your experience could have been better, and I appreciate you taking the time to share your feedback. I have shared with the relevant teams and we will certainly look into improvements on all our guests to have a seamless and pleasant experience. Regards Eugene Appadorai Operations Manager Resorts World Sentosa – Hotels