Superior Room, 1 Queen Bed | Free WiFi, bed sheets

Reviews of Hotel 81 Bugis

2 out of 5
Hotel 81 Bugis
31 Middle Road, Singapore

Reviews

6.4
Rating 10 - Excellent. 39 out of 414 reviews" "
Rating 8 - Good. 128 out of 414 reviews" "
Rating 6 - Okay. 132 out of 414 reviews" "
Rating 4 - Poor. 73 out of 414 reviews" "
Rating 2 - Terrible. 42 out of 414 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Ivy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed for more than 1 week, solo female traveller. Needs Improvement - As to my room, needs to fix the hot shower. It does not get warm or hot even after 10mins of flowing water. Waste of water. Toilet is wet everywhere when you take shower. The facility seems also being used for 2-3hours stay for quickies. Good points - Safe. As solo female traveller, I feel safe even if I return to hotel late night. Service - with minimal interactions I had, their staff are helpful. Nearby Raffles City Mall and MRT.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ahaliar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight got in at 8 am.. got to the hotel at 9:30 ish… staff informed that at 11 they would check us in. It was great as we had a long flight.
Stayed 4 nights in Oct 2023

6/10 Okay

MICHAEL

Liked: Staff & service
Disliked: Room comfort
Overpriced, Tiny Room, With Weird Shower
My room was better suited for a monk than a world traveler, with the shower not separated in any way, causing me to hold the spray carefully so I didnt flood the room. Almost impossible. That said, the staff was helpful, one even directing me to a nearby garage with pay laundry machines. The area was good, near restaurants, a mall and metro. Plus, the famed Raffles hotel was only a 10 minute walk away. I'd missed seeing the hotel, undergoing a renovation when I was there 5 years ago. Singapore is very expensive, so I was confused about the quality of what I was getting. Compared to other Asian hotels, I got much more quality elsewhere for similar prices. If you don't mind Spartan living, this may be for you. But not for me.
Shower, no separation
Sink
Bed
Stayed 3 nights in Sep 2023

6/10 Okay

Haridhas, Herndon

Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to raffles and 2 MRT stations.
Stayed 5 nights in Sep 2023

6/10 Okay

Sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
Budget hotel even though its fairly pricey. Clean sheets but everything else in the room is tatty and worn. No window and smells damp. Tiny bathroom, you can sit on the toilet and have a shower which soaks everything in the bathroom. Short walk to transport, local eateries and shopping centre
Stayed 1 night in Sep 2023

8/10 Good

George

Liked: Staff & service, property conditions & facilities
Location was perfect. The staff was absolutely amazing
Stayed 12 nights in Aug 2023

4/10 Poor

Ernesto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. The building is older, but that met my expectations given the price. The reason for the poor review was the cleanliness of the room. There was dust on the desk, and handprints on the mirror. Worse yet, there were numerous long hairs on the bathroom floor. It made me question if any cleaning at all was done, which made my stay pretty uncomfortable.

10/10 Excellent

Nway Oo

Stayed 5 nights in May 2023

6/10 Okay

Jeremy

Business traveller
Disliked: Cleanliness
2 Night Stay
The problem was housekeeping they did not sweep and mop (if they did mop) properly- sink was not washed and cleaned properly
Stayed 2 nights in May 2023

8/10 Good

Kannappan

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Good for Budget Travellers
Below average, a bit run-down and the hotel could really use some upgrading work. The staff and the service were pretty good though, plus the location is quite central, accessible to Bugis MRT station, and tons of eateries.
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Satisfied in Singapore
Hotel 81 Bugis, is an affordable alternative in a city of much pricier options. The hotel was clean and relatively quiet. The staff were professional and helpful no matter the time of day. The entire bathroom doubles as a shower, which was a first for me. The AC works wonderfully, sometimes too well, but it certainly beats the alternative in Singapore's hot climate. An electrical outlet nearer the bed would be nice. Easy to get to the metro too. I would certainly stay here again.
Stayed 2 nights in Apr 2023

8/10 Good

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities
property is near the mall
Stayed 2 nights in Feb 2023
Response from Customer Service Manager on 8 Mar 2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Jessica

Stayed 5 nights in Feb 2023
Response from Guest Relations Manager on 8 Mar 2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 3 nights in Feb 2023
Response from Guest Relations Manager on 1 Mar 2023
Dear Edgar, thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Mehdi

Liked: Cleanliness, staff & service, amenities
Generally good.
Stayed 5 nights in Oct 2022

4/10 Poor

Bayani Miguel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room , beds and bathroom are too small.
Stayed 1 night in Oct 2022
Response from PT on 21 Oct 2022
We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

2/10 Terrible

Joo Hyun

Stayed 1 night in Sep 2022
Response from Patrick on 11 Oct 2022
Thank you for choosing Hotel 81 Bugis as your choice of stay. See you soon!

4/10 Poor

Chang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
a really bad choice to book this place.
Oh man where do I begin? First of all that is a fraudulent claim this hotel was a SG Clean certified, this place was far from it, it was infested with ants, the vents were covered with black mold, causing my family to fall ill and get sick. They only give you 1 old fashioned room key which made it difficult if you have multiple people going in and out of the room, there were no shower, just a spray nozzle near the floor, which made the entire bathroom very wet and slippery and hazardous, surprised they haven't been sued yet. The hotel is in a prime location, but its far from clean and far from modern, do yourself a favor and do not book here.
Stayed 7 nights in Sep 2022
Response from Patrick on 11 Oct 2022
We are truly sorry to hear that your stay with us was a disappointment. The team has reviewed your feedback and please be assured that we always work towards improvements. Guests are our priority and we are sorry to hear that you felt otherwise during your stay with us. Once again, we apologise for all that has happened during the course of your stay and thank you for review.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A slum
There is no way this hotel is SG Clean. There was no official sign on the door like other SG Clean hotels have. There were drain flies in my bathroom and ants in the other room that my family were staying in. The vents are dirty. Mold all over the bathroom. The hotel needs updating badly. When you shower the water seeps out between the door jamb into the hall. The maids only change the sheets and towels, but don't clean anything else. The surfaces on furniture is all stained. Hand prints on the mirror. We had to stay the whole stay, because all nearby hotels were booked up due to an event so we were trapped.
Stayed 7 nights in Sep 2022
Response from Patrick on 11 Oct 2022
We are truly sorry to hear that your stay with us was a disappointment. The team has reviewed your feedback and please be assured that we always work towards improvements. Guests are our priority and we are sorry to hear that you felt otherwise during your stay with us. Once again, we apologise for all that has happened during the course of your stay and thank you for review.

6/10 Okay

WILLIAM

Liked: Cleanliness, staff & service
The hotel was okay but didn’t get any sleep, noise was occurring and was too afraid to know where it was coming from.
Stayed 1 night in Sep 2022
Response from Patrick on 11 Oct 2022
We regret to learn that you did not fully enjoy your time with us due to the noise interruption from the neighboring guests. We have shared your experience with the team and we are looking into providing a better experience by performing rounds of check on the floors more constantly to ensure a comfortable

8/10 Good

Pelagia

Stayed 4 nights in Jun 2022

2/10 Terrible

OYUN

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel ever
Stayed 6 nights in Jun 2022

6/10 Okay

Loh

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
Including Hotel 81 Bugis, I have tried 3 Hotel 81 hotels at different locations. For the room condition, none was satisfying. Talking about Hotel 81 Bugis, the room is dusty and mouldy at some places. Lumps of dust are visible at the edges of the wall art next to the bed. I wonder how can the hotel claimed to be SG Clean. Not clean for famiy stay especially with children. It is worth paying abit more for the 2 hotels near Hotel 81 Bugis. I will not consider Hotel 81 brand again.
Stayed 1 night in Jun 2022

10/10 Excellent

Madonna Peace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2022

10/10 Excellent

Emelia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We stayed in a window room for a few days. Was great for the price. No issues with the accomodation. Reception staff were helpful and friendly, leant us an umbrella in the rain, gave directions and called taxis etc as needed. Accomodation is good, next to a 7/11 and shopping centres, restaurants on the next street over. Would stay again.
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I guess you get what you pay for
The rooms really need a dehumidifier. The a/c couldn’t be left on 24/7, so moisture formed on the floors and bedding. The room was also windowless.
Stayed 2 nights in Nov 2021

8/10 Good

Kim Hoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Thanesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2021

8/10 Good

Lara

Liked: Staff & service, room comfort
Stayed 4 nights in Mar 2020
Response from Guest Relations Manager on 18 Mar 2020
Thank you again for your ratings, we appreciate you taking the time to share your thoughts.

4/10 Poor

Natacha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel
It was a motel, nothing more. Its ok to sleep for a night but more than that hell no, the room was super small no window, the bathroom the shower was almost on top of toilet super small and smell like mold, being singapore i was impressed of how bad it was. The only good thing was the location, thats it. On checkout we asked if they could call us a taxi because it was 6am and they said on counter to get it on the street, took us 15 mnts to get it since it was so early
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 12 Feb 2020
We apologise for the problems that you encountered during your recent stay. Rest assured that we will be looking into the points you have brought up. A briefing will be conducted for the front-office to ensure no recurrence.

4/10 Poor

Steven

Disliked: Amenities, property conditions & facilities
Small room hardest mattress I've ever slept on. Felt third grade
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 18 Jan 2020
Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for 2 nights. The room was very small, the bathroom was extremely small. The shower was right next to the toilet so water would cover the toilet seat. The bathroom just didn't feel clean so I wore my sandals every time I went in. I wouldn't stay here again.
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 4 Jan 2020
Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.

8/10 Good

Wael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good stay, clean room but missed something stuff to me me feel more satisfied 100% The room good for sleep and shower only No tea or coffee and no refrigerator
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 21 Dec 2019
we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

10/10 Excellent

Cal

Liked: Cleanliness, staff & service, room comfort
Service stars
My regular home from home in Singapore. Staff remember preferences and are very welcoming and helpful. Location is perfect for my needs while in SG.
Stayed 9 nights in Dec 2019
Response from Guest Relations Manager on 18 Dec 2019
thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience and we are always pleased to be your second home when you are in the area.

8/10 Good

NN, Japan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a bit different from the picture that I saw from the website (no sofa in my room). The bed was not soft as I was imagine. AC was a bit of noise. I suggest that it might be better to change the glass for drinking in the room every day. Every day, I got 2 bottles of water, so I didn't need to buy it. Deluxe Room size was right for two peoples, and the view from my room was great. I enjoyed to drink tea every morning and saw the panorama from my place. The location between Bugis and Suntec; thus, some of the buses stop near to the hotel. Good location.
Stayed 4 nights in Dec 2019
Response from Gust Relations Manager on 18 Dec 2019
thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience and we are always pleased to be your second home when you are in the area.

8/10 Good

Laurice

Stayed 2 nights in Dec 2019

6/10 Okay

Greal

Stayed 3 nights in Dec 2019

4/10 Poor

CS, Los Angeles

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
There are bugs everywhere. You get what you pay for.
Stayed 1 night in Dec 2019
Response from Hanny on 6 Dec 2019
Hi thank you for pening down a review for us. Sorry for the inconvenience caused Regards Hotel 81 Bugis

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very private. No question asks and trusts their guest
Stayed 1 night in Nov 2019
Response from hanny on 6 Dec 2019
Hi Ferdinand, Thank you so much for giving us the best rating. Hope you have a great trip in singapore we welcome you back again. Regards Hotel 81 Bugis

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
For the price you pay, you get a good nice, clean room that’s pretty accessible
Stayed 4 nights in Nov 2019
Response from sc on 27 Nov 2019
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

6/10 Okay

Shze

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from sc on 27 Nov 2019
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

4/10 Poor

Tsz Fung

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sleepless night
The photo of this hotel in hotels.com is big different from the reality. quite mis-leading. I have to pay extra SGD 10/ night to upgrade to a better one with window but still disappointed me. Someone slam the door at mid-night or shout out boy friend's name on the corridor. Cannot sleep well. However, those staffs there are nice and helpful. The air-conditioning is the best which keep you away from hot. Singapore always hot.
Stayed 2 nights in Oct 2019
Response from sc on 27 Nov 2019
We would like to extend our utmost sincere apologies for the frustration that this issue has caused. We believe in creating a positive and memorable hotel experience for all our guests and are very sorry to hear of your less-than-satisfactory experience.

4/10 Poor

nur adilah

Disliked: Cleanliness, property conditions & facilities, room comfort
wouldn't book it agian
when we came in, the toilet smell was horrible. we had to get the housekeeping to come and clean it. i guess it;s because of poor ventilation of the room. even the room isnt so nice because after shower, the room floor would be so damp and didnt dry out quickly.
Stayed 2 nights in Oct 2019
Response from sc on 27 Nov 2019
We are truly sorry to hear that your stay with us was a disappointment. The team has reviewed your feedback and please be assured that we always work towards improvements. Guests are our priority and we are sorry to hear that you felt otherwise during your stay with us. Once again, we apologise for all that has happened during the course of your stay and thank you for review.

6/10 Okay

Irene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from sc on 27 Nov 2019
we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location was perfect but rooms very small and windowless (mostly). No facilities otherwise. Only one lift for the six floors. Air-con broke down in first room and got another room. Front desk staff brilliant
Stayed 9 nights in Sep 2019
Response from sc on 27 Nov 2019
we are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a simple itinerary that will help you maximize your stay in the area. We hope to see you again soon.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from sc on 27 Nov 2019
We value every comments and feedback and will work towards improving our service standards. We wish you a great day ahead.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
hoping it will be cleaned more
just so basic
Stayed 2 nights in Aug 2019
Response from sc on 27 Nov 2019
We are disappointed to hear that our room service and housekeeping staff did not meet your expectations. This critical feedback will be used in training our staff. Thank you and we look forward to seeing you soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Got what I paid for. Had everything I needed. No frills. Everything was ok.
Stayed 1 night in Aug 2019
Response from sc on 27 Nov 2019
thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience and we are always pleased to be your second home when you are in the area.