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Reviews of Hotel Italia

3 out of 5
Hotel Italia
Viale Camillo Benso Conte di Cavour, 67, Siena, SI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 957 reviews" "
Rating 8 - Good. 326 out of 957 reviews" "
Rating 6 - Okay. 59 out of 957 reviews" "
Rating 4 - Poor. 14 out of 957 reviews" "
Rating 2 - Terrible. 8 out of 957 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaoling

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, friendly staff! The train station and a shopping center are a few minutes walk across street. 20 minutes walk to the main tourist area. The place is very clean. I had a great stay of a few days including a day trip with train ride to Pisa.
Stayed 8 nights in Feb 2024

8/10 Good

ALDENORA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because you can walk to downtown.
Stayed 2 nights in Jan 2024
Response from Hotel Italia on 22 Feb 2024
Dear Aldenora, we are happy that you have found the time to provide us with such positive feedback! The strategic location of the Hotel Italia is an added value for our guests and we are happy to know that it was also for you!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great staff very good choice
Location could not be better: literally one block from where the (endless: 8?) escalators bring you up from the train station AND one or two blocks from the Medieval walls of Siena. We got a room with a deck: WOW! So lovely to sit at the little table with our bottle of wine and enjoy the views. The staff is outstanding. Every single person we interacted with, from reception to breakfast service to cleaning staff were absolutely lovely, thoughtful, welcoming. Our room was not big but with the deck? Felt like we had a great space. Bathroom was nice, closet had a safe (always appreciated), a kettle with teas & coffee also in the room. For North American tastes the bed was firm: but pretty typical for Italy. The breakfast was very good, with lots of variety and a nicely laid out buffet. All in all an excellent choice for visiting Siena.
Stayed 2 nights in Dec 2023

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the nicest hotel we had stayed during this trip. Came with a huge buffet breakfast. The cherry pie was very delicious. Had a full plate of crispy thin sliced bacon. That breakfast at 7am lasted me till dinner time at 6pm! Very good room prices too. Close to Siena train station via a series of escalators in the mall nearby.
Stayed 1 night in Nov 2023

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Italia on 9 Nov 2023
Gentile Maria, mille grazie per la sua bellissima recensione con il massimo del punteggio!! Non vediamo l'ora di ospitarla di nuovo nella nostra struttura e le auguriamo una buona giornata!

10/10 Excellent

Darko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.
Stayed 1 night in Oct 2023
Response from Hotel Italia on 3 Nov 2023
Dear Darko, Thank you for taking the time to leave such positive feedback about your stay at Hotel Italia!We are happy that you enjoyed the atmosphere in our hotel!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient short walk to the center of Siena. Breakfast was excellent. Room was very comfortable.
Stayed 5 nights in Oct 2023
Response from Hotel Italia on 28 Oct 2023
Dear Simon, thank you for taking the time to leave such a positive review about your stay at Hotel Italia! We are happy that our staff managed to make your time with us comfortable and appealing, and that the breakfast served carefully every morning was to your liking! We hope you will want to visit us again in the future, so you can again enjoy our enviable strategic location!

10/10 Excellent

Carla, Boise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance from the train station; up the incredible escalator from the train station, then just down the street. The room was great, wonderful big bathroom, and a great view out the window. We were on the 3rd floor. The location is perfect for getting into Siena and there are some excellent restaurants and other shops right on the same street as the hotel. The breakfast was terrific and the staff was top-notch. Highly recommended.
Response from Hotel Italia on 26 Oct 2023
Dear Carla, thank you for taking the time to leave a review about your stay at Hotel Italia.We are really happy that our strategic location was useful and even more that you enjoyed the services offered by our hotel.Our staff always puts the maximum effort to make the stay of our guests the best possible: from the allocation of the room to breakfast!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very easy to get to from the train station.
Stayed 1 night in Oct 2023
Response from Hotel Italia on 17 Oct 2023
Dear James, thank you very much for giving us the top score!! We appreciate so much.Have a nice day

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like hotel Italia
The reception staff were very helpful on several occasions for transport information.
Stayed 2 nights in Oct 2023
Response from Hotel Italia on 16 Oct 2023
Dear William, thank you for your beautiful review, giving the top score - we appreciate so much!!Hoping to welcome you as soon as possible, we send you our best regards

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all ways
Beautiful, bright, lovely room. Extremely helpful staff and a delicious breakfast with many choices. We loved being at the top of the escalator from the train and at the entrance to the city. We don't care about being down in the dark street of the old town. Thanks, Hotel Italia.
Stayed 3 nights in Sep 2023
Response from Hotel Italia on 15 Oct 2023
Dear Rebecca, thank you so much for defining your stay at Hotel Italia as excellent, your words fill our heart with joy!! We are so happy that you enjoyed our strategic location, close to the station but also to the historical city center. We hope to welcome you asap, we send our best regards

10/10 Excellent

lizeth

Stayed 1 night in Oct 2023
Response from Hotel Italia on 15 Oct 2023
Dear Lizeth, thank you very much for giving us the top score - it's a pleasure for us know that our guest enjoyed their stay in our hotel. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Italia on 13 Oct 2023
Dear Guest, thank you for taking the time to leave such a positive comment on your stay at the Hotel Italia! We are happy that you found yourself well and we hope you will want to visit us again in the future.

10/10 Excellent

Shelly, Nicholasville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent! Very accommodating and friendly
Stayed 1 night in Oct 2023
Response from Hotel Italia on 6 Oct 2023
Dear Shelly, Thak you very much for your kindness. We hope to see you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Italia on 5 Oct 2023
Dear Chris, thank you for taking the time to leave a positive feedback on Hotel Italia Siena. We hope you can visit us again in the future!

10/10 Excellent

Efrain

Stayed 2 nights in Sep 2023
Response from Hotel Italia on 13 Oct 2023
Dear Guest, thank you for taking the time to leave such a positive comment on your stay at the Hotel Italia! We are happy that you found yourself well and we hope you will want to visit us again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great stay
We had a wonderful stay, the staff were so friendly and the breakfast had a lot of variety, delicious! I would only say that the bed was not very comfortable, quite firm, but we found that most beds on our Italy trip were the same. We would definitely stay here agian.
Stayed 3 nights in Aug 2023
Response from Hotel Italia on 16 Sept 2023
Dear Guest thank you so much for writing us this beautiful rewiew, giving us the top score!! We are so glad that you enjoyed our various and rich breakfast, prepared with a lot of attention by our staff. We hope to see you soon for your next stay in Siena. Have a nice day! reception staff

10/10 Excellent

Honglan

Stayed 1 night in Sep 2023
Response from Hotel Italia on 25 Sept 2023
Dear Guest, we send you our thanks for having wanted to leave such a positive opinion on the Hotel Italia.

10/10 Excellent

Ediroma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Beyond 3 star hotel and it was included in our price. Very impressed
Stayed 2 nights in Aug 2023
Response from Hotel Italia on 29 Aug 2023
Thank you much - we're really glad you enjoyed your stay and especially the breakfast!Best regards from all of the staff,Hotel Italia

10/10 Excellent

Marilena

Liked: Cleanliness, staff & service, property conditions & facilities
Do a a
Stayed 1 night in Aug 2023
Response from Hotel Italia on 23 Aug 2023
Dear Marilena, thank you for taking the time to leave such positive feedback about your stay at Hotel Italia! We hope you will come back to visit us in the future!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff provided great service and was always willing to provide positive recommendations. The room was comfortable and a perfect spot to stay within walking distance of Siena.
Stayed 4 nights in Jul 2023
Response from Hotel Italia on 27 Jul 2023
Dear Mark, thank you for taking the time to leave such a positive review about your stay at Hotel Italia. We are happy that our staff has been friendly as always and has provided you with all the help and directions you need to enjoy the best of your visit to Siena! We hope you will want to visit us again in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for Tuscan getaway
The location was easy to find and close to everything we wanted to see in Siena. The staff greeted us as we walked in the door and were very friendly and helpful, even suggesting sites to see and how to get there. The breakfast was amazing and the room was very clean, comfortable, and well-appointed. I hope to return to Siena some day and stay here!
Stayed 1 night in Jul 2023
Response from Hotel Italia on 25 Jul 2023
Dear Steve, we are happy that you had such a pleasant holiday at the Hotel Italia! Our staff always strives to make the stay of our guests as comfortable as possible, with tips and advice ad hoc!We are pleased to know that you also enjoyed our strategic location and our hearty breakfast, and we hope to have you back as our guest!

4/10 Poor

hougong

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty Limited transportation
Stayed 1 night in Jul 2023
Response from Flaminia Masoni on 24 Jul 2023
Dear GuestI'm sorry of you didn't appreciated your stay with us.regarding the "limited transportation" I don't know what you mean. Hoping to welcome you again for a pleasent stayRegardsFlaminia Masoni

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, close to the city walls. Nice breakfast. High quality hotel and friendly, helpful staff.
Stayed 2 nights in Jul 2023
Response from Giulia on 11 Jul 2023
Woooowww! But what beautiful words!! we are delighted that you have enjoyed every aspect of your stay in Siena ! ¡ From the friendliness of the staff to the cleanliness and location near the historic center! ¡ Visit us again, we wait for you with open arms ! a greeting from all the staff of the Hotel Italia

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Was clean and good air conditioning. Rooms very clean.
Stayed 2 nights in Jun 2023
Response from Hotel Italia on 4 Jul 2023
Thank you for taking the time to leave such positive feedback about your stay at Hotel Italia. We are happy that our staff was friendly and attentive to your needs as well as that the room assigned to you was to your liking!We hope you will want to visit us again in the future

10/10 Excellent

Rongfu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Flaminia Masoni on 19 Jun 2023
Thank you!Hoping to welcome you as soon as you can!

10/10 Excellent

Raul, Ponte Vedra

Liked: Cleanliness, staff & service, property conditions & facilities
Súper Friendly staff, clean and centrally located to main attractions and transportation!
Stayed 2 nights in Jun 2023
Response from Flaminia Masoni on 19 Jun 2023
Thank you so much!Hoping to welcome you as soon as you canRegards from all the staffFlaminia Masoni

10/10 Excellent

Bill

Stayed 1 night in Jun 2023
Response from Hotel Italia on 11 Jun 2023
Dear Bill, thank you for taking the time to reward the commitment of all the staff of the Hotel Italia reviewing your stay with the highest marks!We hope you will return to visit us in the future if you decide to visit Siena again.

8/10 Good

Craig

Liked: Cleanliness, staff & service
Nice staff, but rough around the edges
Very convenient for the railway station, just up the escalators. The AC wasn't turned on in the 3rd week of May, which made for sweaty nights. Yes, it was cool enough at night outside, but the hotel is on a very busy street, so one cannot just leave the windows open due to the noise. The double-paned windows and insulation do a good job keeping the noise out, but they also leave the heat with nowhere to go. At 24C, this was not comfortable for me. Also, there is only one small elevator for a hotel with over 60 rooms, so this could make leaving difficult. Only one person can go at a time with luggage, so if more than one room is leaving, it can be a while before you get an elevator. We booked an "Executive Suite," but from the floor plan, it looked like our room was the same size as others. I felt like perhaps we were downgraded due to booking with Hotels.com instead of through them directly? Finally, there were some maintenance issues such as the door to our balcony not locking (on the 4th floor, so probably not a huge security issue), and our sink stopper not working (we had to pull it out to get our sink to drain). The staff were nice, and the stay wasn't terrible--but not what I expected give prior reviews on this place.
Stayed 2 nights in May 2023
Response from Flaminia Masoni on 30 May 2023
Dear Craig, Thank you for leaving yuor feedbackI'm happy to know that you appreciated the location of the Hotel that is near the railway station (5 minuts with the escalators), but also few steps from the entrance of the city center.Regarding the Air conditioning, is a strange weather at the moment, some time is hot, some days is cold, so is not easy to find the best temperature for all guests. But now the air conditioning is switched on.Regarding the elevator, can enter until 5 people together, so is not too small :-)You made a reservation for an Executive room, and we assigned an Executive room, so we didn't do any downgrade. We assinged one of our Executive with balcony, so one of the best! All the door have the lock, if you had mentioned this problem during your stay, we could have helped you.Hoping to welcome you againRegards from SienaFlaminia Masoni

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Very clean, easy to reach from the train station.
Response from Hotel Italia on 14 May 2023
Dear Guest, thank you for leaving a review about your stay!We are happy that you appreciated the strategic location of the Hotel Italia and above all that you were satisfied by the room assigned to you and the structure in general! We hope you will come back to visit us in the future!

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Short walk from train station. Front desk staff were very friendly! The bed in the room was small, but overall had everything I needed.
Stayed 2 nights in Apr 2023
Response from Hotel Italia on 28 Apr 2023
Dear Julia, thank you for taking the time to leave feedback on your experience at the Hotel Italia! We are happy that you appreciated the commitment and availability of our staff at the reception and that you enjoyed the comfort of your room, even though the single bed was a bit small for you. We hope to be able to host you again at the Hotel Italia if you decide to return to Siena, maybe in a double room for single use with Queen Size bed!

10/10 Excellent

Cathrine

Stayed 3 nights in Apr 2023
Response from Hotel Italia on 13 Apr 2023
Dear Guest,Thank you for leaving such positive feedback about his stay at Hotel Italia! We hope you will come back to visit us in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Italia on 8 Apr 2023
Good morning from the Hotel Italia Thank you for sharing your experience at our hotel.In the hope of welcoming you again, we wish you a good weekend Giulia

10/10 Excellent

Gwen

Stayed 1 night in Mar 2023
Response from Hotel Italia on 8 Apr 2023
WOWWW10 OUT of 10! Grazieeee : - ) Come back to visit us, we wait for you with open arms we wish you a good weekend

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Nice hotel close to the top of the escalators from the station, about 20 mins or so walk into the middle of the old city. Friendly welcome, spacious room and bathroom, though I did struggle a little with the A/C (eventually sorted it!). Nice and quiet.
Stayed 2 nights in Mar 2023
Response from Hotel Italia on 29 Mar 2023
Dear Guest, thank you for taking the time to leave a comment about your stay at Hotel Italia. We are happy that our strategic location has been useful to you, but above all that you appreciated the commitment of all our staff to make your time at the Hotel Italia welcoming and serene. We are even more pleased that, despite the small inconvenience, everything is resolved for the better and has not affected your experience!

10/10 Excellent

Byeongju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Italia on 5 Mar 2023
Gentile Ospite, siamo lieti che abbia apprezzato il suo soggiorno così tanto da promuoverci con il massimo dei voti! La ringraziamo per aver trovato il tempo di farcelo sapere, e speriamo di poterla nuovamente ospitare all'Hotel Italia se deciderà di tornare a visitare Siena!

6/10 Okay

philip

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
bathroom disaster. the bed had a rigid mattress. room looks tired and misreable. Whole place needs a general uplift
Stayed 1 night in Dec 2022
Response from Flaminia Masoni on 31 Dec 2022
dear guestI'm sorry you didn't like your room. Regarding the mattress, if you had told us about it during your stay, we would tryed to fix it with a softer topper.if you wlll come to visit us again, I suggest you to reserve one of our executive rooms, wich are the most modern.Regards from Siena

10/10 Excellent

Mark, Brush Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised that the hotel was only a three star because it was far better than other three star hotels we stayed at. The staff is excellent, the breakfasts impressive and the hotel had a cool and romantic vibe that gave us a great Siena memory.
Stayed 2 nights in Oct 2022
Response from Hotel Italia Staff on 25 Oct 2022
What a beautiful review!!! Thank you so much!!!All the best.

10/10 Excellent

Yves

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Giulia was always kind and attentive. Ready to help and share information. Loved the executive rooms. Great quality breakfast with kind and efficient service team. Short walk to old Siena.
Stayed 1 night in Sep 2022
Response from Hotel Italia on 22 Oct 2022
Thank you so much for your kind review of your stay here again with us. We agree, our Giulia is very kind and attentive! :)We are happy you enjoyed your stay and hope to see you again for another!

10/10 Excellent

james, florence

Stayed 2 nights in Sep 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Siena
Nice hotel near the main entrance to Siena center. Very comfortable rooms and breakfast was included. Need to make parking reservation if you want to park at the Hotel since there are only 9 spots available, otherwise need to park at the street. Good option if you do not want to stay in Siena center.
Stayed 1 night in Sep 2022
Response from Hotel Italia on 10 Oct 2022
Thank you so much for your kind review of your stay here.We appreciate your positive words and hope to see you again the future!

8/10 Good

BLAIR

Stayed 2 nights in Sep 2022

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! The staff are extremely helpful and friendly…
Stayed 4 nights in Sep 2022
Response from Hotel Italia on 12 Oct 2022
Dear Mr DouglasGood evening from Siena! Thank you so much for such beautiful words you have spent about us !! Hoping to welcoming you soon in our wonderful town , we send you our warmest regards

8/10 Good

Qunfang, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to major tourist sites. Ample street parking.
Stayed 2 nights in Aug 2022
Response from Hotel Italia on 12 Oct 2022
thank you very much for the time you have spent to leave a comment on your stay at the Hotel Italia.Piazza del campo is on a walkable distance from the hotel :) In the hope of being able to welcome you again, we wish you a good evening

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

SOOYOUNG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast!!
Stayed 1 night in Aug 2022
Response from Hotel Italia on 10 Oct 2022
We are happy you enjoyed our buffet breakfast! We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Siena
This hotel was a great find and excellent value for money. The reception, bar and breakfast areas are bright, clean and modern and the reception and service staff were all welcoming and friendly. The room was clean and comfortable with good air conditioning and a good shower. The hotel car park was fully booked but we were offered free parking at a sister hotel nearby but it was easy to find free and safe parking in the street. The hotel is in a great position, and it’s only a 20/25 minute stroll into Piazza del Campo. Overall opinion – excellent!
Stayed 2 nights in Jul 2022

10/10 Excellent

Gina-Marie

Stayed 3 nights in Jun 2022

4/10 Poor

Angelo

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor air conditioning!!!!! Room very hot!!!
Stayed 3 nights in Jun 2022

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Who knew!? Within a few minute walk there are escalators that take you directly to the train station. To get to old Siena it was a short, yet expensive taxi ride. Staff was helpful. Rooms are clean and a bit outdated.
Stayed 1 night in Jun 2022