Dear Allen, We're thrilled you had a pleasant stay at Extended Stay America! Your recommendation means a lot to us. We're committed to providing all our guests with excellent service and comfortable accommodations. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Jackie, Thank you for the review. We sincerely apologize for your unpleasant stay and for not meeting your expectations due to the unpleasant odor, damaged furniture, and stains. We appreciate your patience and understanding. Your comments will be shared with the housekeeping and maintenance teams to ensure future enhancement. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Sarah, Thank you for your feedback. We apologize for the inconvenience caused in your room and also, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we were sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. We do hope you will stay with us again.Sincerely, Hotel Management

Dear Miguel, Thank you for choosing Extended Stay America. We are pleased to know how much you liked our parking facility as well as our dedicated staff. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Melissa, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Cindy, We sincerely apologize for the inconvenience you faced during your stay. Your experience falls short of our standards, and we're sorry for the delay in providing blankets and the cleanliness issue. Please know that this is not reflective of our usual service. Your feedback is crucial, and we'll address these issues promptly. We understand your disappointment, and we hope you give us another chance in the future to demonstrate our commitment to providing a more comfortable stay.Sincerely,Hotel Management

Dear Beverley, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that Hotels.com played a crucial role in ensuring a smooth and enjoyable stay for you, especially after your delayed flight. Our team appreciates your positive sentiments, and we look forward to welcoming you back for more stress-free and relaxing moments on your future travels.Sincerely,Hotel Management

Dear Michele, We truly appreciate you sharing your experience, as it helps us continue to improve as a team so we may better serve our guests. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Gilbert, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Luz, Thank you for sharing your review. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management

Dear John, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your kind comments about our staff, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Marcus, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Please allow us to correct these for your next visit, and we hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management

Dear Tsai, Thank you for selecting us and appreciating our spacious room. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Krista, Thank you for choosing Extended Stay America! We appreciate your feedback, as we are constantly striving to improve our services and accommodations. We are discussing your remarks with our team for future enhancements. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management.

Dear John, One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience. We hope to welcome you back to our hotel when you return to the area. Sincerely,Hotel Management

Dear Sandra, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the inconvenience caused by the bathtub, and we are glad you alerted us so we could make the necessary repairs. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear David, We are sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management

Dear Guadalupe, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. We are also sorry that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Fire alarms are rare occurrences at our hotel, and we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Sincerely,Hotel Management

Dear Michele, having you as our guest at Extended Stay America was a pleasure. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management

Dear Kevin, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the noise disturbance during your stay. We take all guest complaints seriously and will investigate the matter further to ensure that it does not happen again. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Guest, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Julie, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed most of your stay with us, and we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you visit San Jose.Sincerely,Hotel Management

Dear Rob, Thank you for taking the time to comment on your recent visit. We are disappointed that our common areas didn't meet our usual high standards. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. We have also noted the concerns outlined in your review. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to the area.Sincerely,Hotel Management