- Liked: Property conditions & facilities, room comfort
- Disliked: Staff & service
Excellent hotel, subpar service
Hotel itself is amazing. Beautiful room and gardens. Huge outdoor shower, comfy bed, infinity pool, and beach. Excellent for the price. The hotel staff is very friendly but very inexperienced. No welcome email, no directions on how to get from the dock to the hotel, no one waiting for you at the dock, no one to help with bags, trash and dirty dishes left on tables overnight. The beach is littered with plastic and the hotel staff does not tend the beach. This could easily be a 5 star resort if they had the right management. If you have any issues on site, go directly to Koh Sey who is the only female staff person at the front desk. She is very friendly and professional and the hotel’s only 5 star employee