Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Comfort Inn & Suites Sierra Vista Near Ft Huachuca

2.5 out of 5
Comfort Inn & Suites Sierra Vista Near Ft Huachuca
3500 E. FRY BLVD., Sierra Vista, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 118 out of 233 reviews" "
Rating 8 - Good. 68 out of 233 reviews" "
Rating 6 - Okay. 28 out of 233 reviews" "
Rating 4 - Poor. 10 out of 233 reviews" "
Rating 2 - Terrible. 9 out of 233 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Heston, Avondale

Travelled with family
Liked: Cleanliness, staff & service
Clean comfortable rooms, friendly staff. Hot tub is out of order, which is part of the reason we chose this hotel. The gym also doesn't open until 8 a.m., which is pointless for most travelers.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out the staff was very helpful and friendly. I want to especially point out Jessie and Nicole for going above and beyond and providing exceptional customer service.
Stayed 3 nights in Apr 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and walked me thru everything. Room was beautiful. Parking spots opposite building were tight but it was a very nice stay and i will stay there again
Stayed 1 night in Mar 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was not convenient and really, there was not enough of it. I required a handicap space, and all of them were taken, except for the last night of our stay. * The room was great, it was the first time I had needed an accessible room. We had a walk-in shower, which is absolutely the best, and all my years that I have had. The adjustable showerhead was fantastic and versatile. All the towels were nice and clean as well as the beds. The room was huge and a scooter could maneuver in there very easily.There were four of us in there and we all fit wonderfully. The breakfasts was very good. I really enjoyed this day as did the party I was with. There was someone above us that was quite noisy and I had to call the front desk about it, but they must’ve handled it quite well because the noisiness stopped. Since two of us were elderly, I would say, This was the best place that we have stayed at accommodated us quite well. The first employee that we encountered was a little bit stern in explaining the rules that we needed to follow & some of my calls to the front desk were not answered. Personel may have been busy elsewhere. I’m not sure. The second night the hotel in was there a very sweet and kind employee that always greeted me with a smile. I felt much more comfortable and was glad I selected Comfort Inn.
Stayed 2 nights in Mar 2024
Response from Nicole Chrome Assistant General Manager on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest you are truly valued. Your feedback about our accessible rooms being great for your needs, our breakfast being very good, and that the staff member was able to resolve your complaint and make you feel much more comfortable is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We do understand the frustration of the parking lot not having more accessible parking. We do apologize that the accessible parking was not available for your stay with us. We would like to sincerely apologize that the staff member who checked you in was not more friendly and softer spoken. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
close to all amenities
Stayed 2 nights in Mar 2024
Response from Nicole Chrome Assistant General Manager on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest you are truly valued. Your feedback about our hotel being close to all the amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay at Comfort In. Very clean and the employees are very Professional. I am definitely come back to stay at the same Hotel
Stayed 3 nights in Mar 2024
Response from Nicole Chrome Assistant General Manager on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your feedback about our very clean hotel, and professional staff, and that you loved your stay at our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

6/10 Okay

Becky

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I gave staff and service a low score because I was told that coffee and other snack type food was available 24 hours. My first evening I went into the breakfast room and noticed they had bread out for toast, some packaged muffins and sweet rolls. I thought good after our 2nd night I can get coffee and a snack because I knew we would be gone before 6 AM. (Breakfast should start at 5 AM). When I went to the breakfast room at 0445 or so no food. There should always be a few snacks not just fruit.
Stayed 2 nights in Mar 2024
Response from Nicole Chrome Assistant General Manager on 9 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as our valued guest.We do have a snack vending machine on the 1st floor that you can purchase snacks 24/7 from. Our coffee is 24/7 in our breakfast room as well.We do apologize that our breakfast hours were not earlier for your needs. We do have the hours posted on the front desk, next to the door leading into the breakfast room, and also on the key card sleeve you receive upon checking in. We do have a grab-and-go option for our earlier risers who would like to take non-hot items and go. Our front desk staff should have mentioned this option.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean and in excellent condition Check in person very good but way too much paperwork had to be done even though we had already reserved the room through Expedia
Stayed 1 night in Mar 2024
Response from Nicole Chrome on 6 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our check in process not going fast with our 3rd party partner reservations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We do require a card for incidentals when a reservation is made through our 3rd party partners since they only cover room and tax for the stay, not incidentals. We have options that we offer our guests so there are no additional holds on their cards at check-in it can take a little longer.We are pleased to hear the rooms were very clean and in excellent condition and that the staff was very good.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Stewart/Niki

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Nicole Chrome on 5 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your rating is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We do wish you would have left us a comment so we could know what to improve on.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 2 nights in Feb 2024
Response from Nicole Chrome on 5 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your rating and your thank you this is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We do wish you would have left us a comment so we could know what to improve on.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property. Nice rooms and good breakfast.
Stayed 2 nights in Feb 2024
Response from Nicole Chrome on 5 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your feedback about our quiet property, nice rooms and good breakfast is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet had less variety of foods than I have had with other hotels. The room was comfortable and I slept well. Property was quiet.
Stayed 1 night in Feb 2024
Response from Nicole Chrome on 5 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your feedback about our comfortable rooms, and quiet property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We apologize that you found our breakfast buffet less varied than other hotels. We appreciate your feedback and will work to improve on our breakfast options.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel. Nice rooms. Friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Nicole Chrome on 5 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your feedback about our very quiet hotel, nice rooms and friendly helpful staff is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

8/10 Good

Shannan, Tucson

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Staff were helpful and welcoming.
Stayed 2 nights in Feb 2024
Response from Nicole Chrome on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guests, you are truly valued. Your feedback about our spacious, comfortable rooms and helpful and welcoming staff is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Dee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Jan 2024
Response from Nicole Chrome on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As a Choice Privileges member you are truly valued. Your feedback about our very clean hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Falguni

Stayed 3 nights in Jan 2024
Response from Nicole Chrome on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your rating about your stay with us is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We do wish you would of left us a comment regarding your stay with us so we know what we could improve on.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nicole Chrome on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your rating about hotel it is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We do wish you would have left us a comment regarding your stay with us so that we could know what to improve on in the future.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Diana J M

Short overnight stay
Friendly service. Great location. Good breakfast. Clean and well maintained rooms. Highly recommend.
Stayed 1 night in Jan 2024
Response from Nicole Chrome on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As a Choice Privileges member you are truly valued. Your feedback about our friendly service, great location, good breakfast, and clean well-maintained rooms is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

6/10 Okay

Mark

Business traveller, Travelled with partner
Had the room next to stairs and doorway all I heard was the other people in & out and up and down the stairs. The air conditioner/heater didn't run on a thermostat so it was always running so you couldn't hear the television very well. Then received a call asking to turn done the television as it apparently was bothering the guest adjacent to my room. I travel quite a bit and I wasn't impressed with this location as a Choice member.
Stayed 2 nights in Jan 2024
Response from Nicole Chrome Assistant General Manager on 15 Jan 2024
Thank you for completing our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the location of your room, and the ac not being a thermostat. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We do apologize that the location of your room was not to your liking. The room type you booked for your stay is limited and that was the only one available during your stay with us. If you did not like the location we could have moved you to a room with 2 queen beds down the hall from where you were. We apologize that the ac is not a thermostat we are working on upgrading our ac units. We do apologize that other guests around you complained about the TV noise. We do try an accommodate all guests needs to the best of our ability.We do wish you would have let us know that you did not like the room location so we could have moved you to a different room.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new appearing hotel, comfortable beds, good wifi, attractive lobby, good price.
Stayed 2 nights in Jan 2024
Response from Nicole Chrome on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest you are truly valued. Your feedback about our very clean and new-looking hotel, our comfortable beds, good wifi, attractive lobby and our good price is important to us. Please don't worry- we use your comments to continue improving with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Estrelita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast had great options and the food was tasty. Would visit again and recommend to friends and family
Stayed 3 nights in Dec 2023
Response from Nicole Chrome on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest, you are truly valued. Your feedback about our great breakfast options and tasty food is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We are pleased to know you, your family, and your friends, would stay again.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process, nice clean room, quiet. Had a nice stay.
Stayed 1 night in Dec 2023
Response from Nicole Chrome on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As a guest, you are truly valued. Your feedback about your easy check-in, nice clean room, and quiet is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We are pleased to hear that you had a nice stay.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nicole Chrome on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As a guest, you are truly valued. Your rating about your stay it is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We do wish you would have left comments so we know what we can improve on for the next stay.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

marylynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean,quite, affordable. Staff was pleasant. The breakfast was fantastic. Lots to choose from. Overall fantastic. Would stay again. Couldn't find any bad.
Stayed 2 nights in Dec 2023
Response from Nicole Chrome on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As a guest, you are truly valued. Your feedback about the rooms being very clean, quiet, affordable, pleasant staff, fantastic breakfast with lots to choose from is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We are pleased to hear that your experience was fantastic and that you will stay with us again.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole Chrome on 29 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As a guest you are truly valued. Your rating about your stay it is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We do wish you would have left comments so we know what we can improve on for the next stay.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over nighter
The manager and the young lady who checked me in were awesome! Great rates, clean and comfy not to mention a great breakfast. Will definitely use this place again!
Stayed 1 night in Dec 2023
Response from Regina Swan on 29 Dec 2023
Thank you for completing our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.As a guest you are truly valued.Your feedback about our our great breakfast, clean and comfy hotel as well as the manager and young lady that checked you in is important to us. Please don't worry- we use your comments to continue improving to provide the most enjoyable experience for our guests.We will let our manager and the young lady know they were awesome.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.

10/10 Excellent

Therese H, Sonoita

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and convenient location. Room very clean.
Stayed 1 night in Dec 2023
Response from Nicole Chrome on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.As a guest, you are truly valued.Your feedback about the rooms being very clean is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We are pleased to know you enjoyed your stay with us and check-in was easy.Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Noel

Travelled with family
Stayed 4 nights in Nov 2023
Response from Nicole Chrome on 10 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.As our valued guest, you are truly valued.Your rating on our hotel this is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 Good

VANESSA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good, we had a problem with the fridge not working so had to bug staff to send up towels to put down around it. We enjoyed our stay but I got pretty creeped out by being asked what my son's names were. We have stayed at many hotels throughout our lives and have never once been asked this question. Seems like nothing but these days you just never know and thought that was strange.
Stayed 3 nights in Nov 2023
Response from Nicole Chrome on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at the Comfort Inn and Suites Sierra Vista near Fort Huachuca. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the fridge not working correctly and asking for the names of everyone in the room. Your satisfaction is important to us.Due to the city being a border town, our hotel has implemented a new policy of checking all IDs of every one of the age of 18 years old and older staying in the room. This ensures the safety and security of not only our valued guests but our staff as well. We also ask for the information and names of everyone in the rooms just in case there is a fire and can tell the emergency responders how many people are in the room and their names to ensure everyone is accounted for if an incident should occur during your stay. We sincerely apologize that this policy made you feel this way. We do understand your feelings about giving the information due to the world we live in nowadays. Never can be too careful with anything these days. We only ask for emergency purposes only.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Nov 2023
Response from Nicole Chrome on 4 Dec 2023
We would like to thank you for taking the time to complete our online survey about our being nice. Feedback from our valued guests is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Rooms were good size and didn’t hear much noise while inside the room. Comfort of the bed exceeded expectations. Great value for the money! Underrated 2-star accommodation.
Stayed 3 nights in Nov 2023
Response from Nicole Chrome on 4 Dec 2023
We would like to thank you for taking the time to complete our online survey about our very friendly, good room sizes comfortable beds that exceeded your expectations and the hotel being quiet during your stay with us. Feedback from our valued guests is very important to us and your input helps us in our efforts to providing excellent service.We are pleased to hear that our hotel was a great value for the money and we are underrated.For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a convenient area of town close to restaurants, shopping and highways. The staff was friendly and gave excellent directions to the places we wanted to go. The continental breaskfast was above par. The food choices were plentiful and the eggs and bacon were excellent. The dining room was clean and well kept by the staff. Everyone we met was friendly and helpful. Overall our stay was very enjoyable.
Stayed 1 night in Nov 2023
Response from Nicole on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.As our guest, you are truly valued.Your feedback about our hotel's location is convenient to areas in town such as restaurants, shopping, and the highways as well as friendly staff and breakfast being plentiful and being above par is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We are pleased to hear our staff gave excellent directions to the places you wanted to go and the hotel was clean especially the dining areaShould you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and courteous . Enjoyed the continental breakfast. The room was clean but did have a subtle smell of smoke .
Stayed 2 nights in Nov 2023
Response from Nicole on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.As our guest, you are truly valued.Your feedback about our staff being friendly and courteous, the breakfast being enjoyable and the room being clean is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We do apologize the room had a subtle smell of smoke. We will speak with housekeeping staff to ensure they keep a closer eye and smell out for issues like this.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole Chrome on 10 Nov 2023
We would like to thank you for taking the time to complete our online survey about your stay with us. your rating is very important to us and your input helps us in our efforts to providing excellent service.We do wish you would have left a comment about your stay so that we could know what to improve on.For any other commentary, we welcome you to reach out to usThank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about your stay with us. your rating is very important to us and your input helps us in our efforts to providing excellent service. We do wish you would have left a comment about your stay so that we could know what to improve on.For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about our hotel being clean and comfortable. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Joe

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about your stay with us. your rating is very important to us and your input helps us in our efforts to providing excellent service. We do wish you would have left a comment about your stay so that we could know what to improve on.For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Nicole Chrome on 9 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as our valued guest.We do wish you would have left a comment about your stay so we could know what to work on in the future.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about your stay with us. your rating is very important to us and your input helps us in our efforts to providing excellent service. We do wish you would have left a comment about your stay so that we could know what to improve on.For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at 4 different motels on our trip to date by 4 different providers. This motel has been recently remodeled and was very clean and comfortable. Our best stay.
Stayed 2 nights in Oct 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about our hotel being the best stay and being clean and comfortable. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from Nicole Chrome Assistant General Manager on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest you are truly valued. Your rating about your stay it is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.

2/10 Terrible

Amaria

Stayed 3 nights in Oct 2023
Response from Regina Swan on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your rating to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
place was fine people friendly, kiind
Stayed 2 nights in Oct 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about ourstaff being friendly and kind. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole Chrome Assistant General Manager on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest you are truly valued. Your rating about your stay it is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from Nicole Chrome Assistant General Manager on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. As our guest you are truly valued. Your rating about your stay it is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatbhotel
Staff was very friendly, hotel and room were clean. Free breakfast was a plus.
Stayed 1 night in Oct 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about our entire staff being very friendly and our rooms being clean. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Nicole Chrome Assistant General Manager on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with rating with us. We do wish you would have left us some comments so we know what to improve on for the future. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future.

4/10 Poor

Greg

Stayed 2 nights in Oct 2023
Response from Nicole Chrome on 9 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Sierra Vista near Ft Huachuca.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as our valued guest.We do wish you would have left a comment about your stay so we could know what to work on in the future.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Annie

Liked: Staff & service, property conditions & facilities
Nice staff, helpful. Interested in our comfort! Beautiful facility, and would go back in a heartbeat and highly recommend it
Stayed 1 night in Oct 2023
Response from Nicole Chrome on 9 Nov 2023
We would like to thank you for taking the time to complete our online survey about our entire staff being nice and helpful. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future.