Aerial view

Reviews of Hotel Chiusarelli

3 out of 5
Hotel Chiusarelli
Viale Curtatone 15, Siena, SI

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 404 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es buena ya que puedes bajar al centro fácilmente, el desayuno bien y la habitación limpia; no hay mucho ruido; si quieres dejar el coche estacionado en el hotel cobran €10 por noche los espacios son muy reducidos
Stayed 1 night in Mar 2024
Response from hotel Chiusarelli on 21 Mar 2024
Dear Mr. Manuel,Thank you for the positive review of your stay at the Hotel Chiusarelli.We are pleased that you enjoyed your stay at the hotel, and in particular the hotel and its excellent location, the good breakfast and the cleanliness of the room, as well as the small internal paid garage, characteristics that made your stay a pleasant stay.We look forward to welcoming you again for another pleasant stay.Best regards,Marco,reception desk.

10/10 Excellent

Terrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, the hotel was beautiful very friendly attentive staff. Would stay again
Stayed 1 night in Feb 2024
Response from hotel Chiusarelli on 20 Feb 2024
Dear Guest,Thank you for the excellent review of your stay at Hotel Chiusarelli.We are truly pleased that you were very satisfied with everything about your stay at the hotel, so much so that you defined it as a fantastic stay, and we look forward to welcoming you back to Siena and to the Hotel Chiusarelli for another wonderful stay.Best regards,Marco,reception desk.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice and clean.
Stayed 2 nights in Feb 2024
Response from hotel Chiusarelli on 20 Feb 2024
Dear Mr. Chris,Thank you for the excellent feedback on your stay at Hotel Chiusarelli.We are very pleased that you enjoyed everything about your stay at the hotel, such as the beauty of the hotel, its excellent location, from which you can reach all the main tourist attractions in just a few minutes, its cleanliness: thank you for appreciating all our work.We look forward to welcoming you again to Siena and to the Hotel Chiusarelli for another beautiful stay.Best regards,Marco,reception desk.

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from hotel Chiusarelli on 31 Dec 2023
Dear Mrs. Rosanne,Thank you for the excellent feedback on your stay at the Hotel Chiusarelli.We are very pleased that you enjoyed everything about your stay at the hotel, and we hope to welcome you again in the future for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel value. It’s just on the outer edge of the city center but very easy to get around. Hotel is very pretty and the dining area is light and beautiful. The rooms are average but everything is clean. Definitely recommend.
Response from hotel Chiusarelli on 24 Dec 2023
Dear Mr. Ryan,Thank you for the good review about your stay at Hotel Chiusarelli.It is a pleasure to know that you were very satisfied with everything about your stay in the hotel: the hotel and its excellent location, from which you can reach all the main tourist attractions in just a few minutes, the rooms with their comfort and cleanliness, the beautiful dining room, everything made your stay a good one, and we thank you for appreciating our work.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from hotel Chiusarelli on 21 Nov 2023
Dear Mrs. Julia,Thank you for the positive feedback on your stay at the Hotel Chiusarelli.We are pleased that you enjoyed your stay at the hotel, and we hope to welcome you again for another pleasant stay, and if possible, even better than this one.Best regards,Marco,reception desk.

10/10 Excellent

Ed or Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and comfortable. Enjoyed my 1 night stay while hiking the Via Francigena. Many sites, stores, and restaurants are nearby. FYI, the hotel does not have an elevator.
Stayed 1 night in Nov 2023
Response from hotel Chiusarelli on 18 Nov 2023
Dear Guest,Thank you for the excellent review of your stay at Hotel Chiusarelli.We are very pleased that you enjoyed everything about your stay, such as the cleanliness, the comfort, the quiet and the excellent location of the hotel, from which you can reach all the main tourist attractions and the shopping streets in just a few minutes.As for the lack of a lift, advertised on all booking websites, this is due to the fact that as the hotel dates back to 1870, it is classified, and due to the many architectural constraints no authorization can be given for the installation of a lift.We look forward to welcoming you again, for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce property in the heart of old town Sienna. Very nice rooms. Friendly staff and breakfast in the morning.
Response from hotel Chiusarelli on 12 Nov 2023
Dear Mr. David,Thank you for the excellent review of your stay at Hotel Chiusarelli.We are really happy that you enjoyed everything about your stay at the hotel: the beauty of the hotel building, the beautiful rooms, the excellent breakfast and the friendly and helpful staff, all characteristics that made your stay an excellent stay, and we thank you for appreciating it.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. Great breakfast.
Stayed 5 nights in Oct 2023
Response from hotel Chiusarelli on 5 Nov 2023
Dear Mrs. Cathy,Thank you for the excellent feedback on your stay at Hotel Chiusarelli.The hotel, its excellent location, the very good breakfast, everything contributed to making your stay a good one, and we thank you for appreciating and rewarding our work.We look forward to welcoming you again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Room comfort
NO AIR CONDITIONING
Air conditioning was shut off for winter so room was hot at night making it hard to sleep but if you opened windows it would cool off but noisy street made it hard to sleep. NO ELEVATOR so bags up 3 flights of stairs then if you went to breakfast which is in basement that’s another 1 1/2 flights of stairs down so going to breakfast entails 4 1/2 flights of stairs. Parking was limited so we were fortunate enough to get one spot so was afraid to use car for fear of not having a place to park. Nice staff, breakfast good, great location Booked 3 days but left after 2 because of no sleep but hotel refused to refund last night.
Stayed 3 nights in Oct 2023
Response from hotel Chiusarelli on 6 Nov 2023
Dear Mr. Richard,Regarding the negative criticism of your stay at the Hotel Chiusarelli, some things should be clarified.Upon your arrival at the hotel, upon your request for air conditioning, you were told that the air conditioning was no longer working: at the end of October the air conditioning was turned off because the system had to be changed at heating (at the end of October, due to Italian temperatures, air conditioning no longer makes sense, and people ask for heating).This was explained to you many times, and despite everything you complained, saying that you had to open the window to sleep, but given the noise coming from the street the receptionist on duty had to go into the street and tell the people walking or the traffic to be silent (but the road in front of the hotel is a public road, not a private one).As for the lack of an elevator, well publicized on all booking websites (including the one on which you made your reservation), this is due to the fact that being the hotel from 1870, it is classified, and due to the many architectural constraints no authorization may be given for the installation of a lift.As for the payment of the stay, you paid for all three nights you had booked (the third night could not be cancelled, and in any case the room remained at your disposal in case you returned).We are pleased that during your stay you appreciated the kindness of the staff, the excellent breakfast and the excellent location of the hotel.Best regards,Francesca Rosi,Director.

6/10 Okay

Pamela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Sienna
This hotel is very basic. The beds are hard as a rock and the linen basic and hard. I would not stay here again
Stayed 1 night in Oct 2023
Response from hotel Chiusarelli on 4 Nov 2023
Dear Mrs. Pamela,Thank you for the feedback on your stay at Hotel Chiusarelli, even if it was not entirely positive.We are sorry that you did not find the bed and linen comfortable, but it should also be specified that the comfort of a bed, whether hard or soft, is always a very subjective thing, which varies from person to person.Best regards,Marco,reception desk.

8/10 Good

Charles

Stayed 3 nights in Oct 2023
Response from hotel Chiusarelli on 3 Nov 2023
Dear Mr. Charles,Thank you for the positive feedback on your stay at Hotel Chiusarelli.We are pleased that you enjoyed your stay at the hotel, and we hope to welcome you again for another pleasant stay.Best regards,Marco,reception desk.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.,
The hotel is beautiful! The breakfast was awesome, the rooms were very clean and modern, but the lady who met us went out of her way to make us feel welcome and even helped carry our luggage! It was close to everything we wanted to see.
Stayed 1 night in Oct 2023
Response from hotel Chiusarelli on 27 Oct 2023
Dear Mr. Ken,Thank you for the excellent review of your stay at Hotel Chiusarelli.We are really happy to know that you enjoyed everything about your stay at the hotel, starting with the hotel and its excellent location, the room with its comfort and cleanliness, the excellent breakfast and the friendly and helpful staff (it's always a real pleasure to help our guests with their luggage): thank you for appreciating all our work.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Marian

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
51 stairs to sleep!
Needs an elevator. A group of 60 to 70 years old went and had to walk up 51 steps to get to our room.
Stayed 2 nights in Oct 2023
Response from hotel Chiusarelli on 26 Oct 2023
Dear Mrs. Marian,Thank you for the positive feedback on your hotel stay.We are pleased that you enjoyed your stay.As for the criticism regarding the lack of a lift, advertised on all booking websites, it should be specified that this depends on the fact that since the hotel dates back to 1870, it is classified, and due to the many architectural constraints no authorization can be given for the installation of an elevator.We hope to welcome you again in the future for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from hotel Chiusarelli on 25 Oct 2023
Dear Mrs. Svetlana,Thank you for the positive feedback on your stay at Hotel Chiusarelli.We are pleased that you enjoyed your stay at the hotel, and we hope to welcome you again for another pleasant stay.Best regards,Marco,reception desk.

10/10 Excellent

Cynthia, Longmeadow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed this hotel for years. It did not disappoint in anyway.
Stayed 1 night in Oct 2023
Response from hotel Chiusarelli on 18 Oct 2023
Dear Mrs. Cynthia,Thank you for the positive review of your stay at the Hotel Chiusarelli.It is always a real pleasure to know that our guests have enjoyed everything about their stay at the hotel, because by doing so our work is rewarded, and for this we thank you, and we look forward to welcoming you again to Siena and to Hotel Chiusarelli for another nice stay.Best regards,Marco,reception desk.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. Room is good. Property is lovely. Parking is far away but that is more the nature of the city.
Stayed 1 night in Oct 2023
Response from hotel Chiusarelli on 5 Oct 2023
Dear Mrs. Kimberly,Thank you for the excellent review of your stay at Hotel Chiusarelli.We are really happy that you enjoyed everything about your stay at the hotel: the beauty of the hotel and its excellent location, the room with its comfort and its cleanliness, the friendly and helpful staff, everything has made your stay a good one, and we thank you for appreciating all our work.As for the parking, the closest to the hotel is the stadium car park, just a 2-minute walk away, paid during the day and free at night, while between 5 and 10 minutes on foot there are plenty of free car parks.We hope to welcome you in the future for another nice stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building Helpful and friendly staff
Stayed 2 nights in Sep 2023
Response from hotel Chiusarelli on 26 Sept 2023
Dear Mrs. Fiona,Thank you for the excellent review of your stay at Hotel Chiusarelli.We are happy to know that you enjoyed everything about your stay at the hotel, such as the beauty of the hotel, its cleanliness, the friendly and helpful staff, and in any case all the other characteristics that made your stay a good one: thank you for having appreciated everything.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from hotel Chiusarelli on 26 Sept 2023
Dear Mr. Darrell,Thank you for the excellent feedback of your stay at Hotel Chiusarelli.We are happy to know that you enjoyed everything about your stay at the hotel, such as the hotel as a whole, its cleanliness, the friendly and helpful staff, and in any case all the other characteristics that made your stay a good one: thank you for having appreciated everything.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Neil, Hemel Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Hotel Chiusarelli for one week and had a lovely stay. Our room was comfortable and clean and the hotel is well placed for a short walk into the old walled city. The hotel does have limited parking with just 6 or 7 spaces which are allocated on a first come first served basis, if there's a space it's yours! There is free parking not far away if their park area is full. Staff were nice, friendly and helpful and the breakfast has a good selection. NOTE: There are no lifts at this hotel so it can be a bit of a climb to get to your room depending on which floor your room is. Would I stay there again... definitely!
Stayed 6 nights in Sep 2023
Response from hotel Chiusarelli on 19 Sept 2023
Dear Mr. Neil,Thank you for the great review about your stay at the Hotel Chiusarelli.We are very pleased that you enjoyed everything about your stay at the hotel, such as the hotel and its excellent location, the room with its comfort and its cleanliness, the various car parks near the hotel, the good breakfast and the friendly and helpful staff: everything made your stay a good one, and we thank you for appreciating our work.As for the lack of a lift, advertised on all booking websites, this is due to the fact that as the hotel dates back to 1870, it is classified, and due to the many architectural constraints no authorization can be given for the installation of a lift.We hope to welcome you in the future for another nice stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

4/10 Poor

Sally

Travelled with partner
Liked: Cleanliness, staff & service
It was OK. The breakfast was not impressive. I asked for a banana as they weren’t there, and the waitress brought me two!!! Why weren’t they present. We probably wouldn’t stay there again.
Stayed 2 nights in Sep 2023
Response from hotel Chiusarelli on 19 Sept 2023
Dear Guest,Thank you for appreciating the cleanliness of the hotel and the friendly and helpful staff during your stay at the Hotel Chiusarelli.However, we cannot be happy about the negative criticism about the breakfast.Bananas were not present on the breakfast buffet at the time you were having breakfast (there were many other types of fruit available): upon your request, the breakfast staff brought them to you right away, as it should be; we don't think it's fair to criticize this, so much so that you have judged your stay so negatively.Best regards,Francesca Rosi,director.

8/10 Good

Antonia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from hotel Chiusarelli on 16 Sept 2023
Dear Guest,Thank you for the positive feedback on your stay at the Hotel Chiusarelli.We are pleased that during your stay at the hotel you have appreciated the hotel as a whole and the friendly and helpful staff, and we hope to welcome you again as our welcome guest for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Elizabeth, breaux bridge

Travelled with partner
Liked: Cleanliness, staff & service
Staff was amazingly friendly, helpful and personable. Room was much too small for two people to be comfortable.
Stayed 3 nights in Sep 2023
Response from hotel Chiusarelli on 12 Sept 2023
Dear Mrs. Elizabeth,Thank you for the positive review of your stay at the Hotel Chiusarelli.We are happy that you were satisfied with your stay, that you have appreciated the hotel, its cleanliness, and in particular the friendly and helpful staff: it is always a real pleasure to welcome our guests in the best possible way, and to give them as much information as possible and advice to help them to have a great stay, and we thank you for appreciating it.We look forward to welcoming you again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel!
Perfect location for Siena!
Stayed 1 night in Sep 2023
Response from hotel Chiusarelli on 9 Sept 2023
Dear Mrs. Karin,Thank you for the excellent review of your stay at the hotel.We are happy that you enjoyed everything about your stay at the hotel, starting with the hotel and its great location, and also for all the other characteristics of the hotel that made your stay a great one.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Great location. Elegant front entrance and landscaping. Good breakfast. Drawbacks: noisy road and very strong cleaning products odor.
Stayed 2 nights in Aug 2023
Response from hotel Chiusarelli on 9 Sept 2023
Dear Mrs. Jessica,Thank you for the excellent review of your stay at the Hotel Chiusarelli.We are happy that during your stay you appreciated the elegance and beauty of the hotel and its excellent location, the rooms with their comfort and cleanliness, the good breakfast and the friendly and helpful staff, characteristics that have made your stay a nice stay: thank you for appreciating everything.We look forward to welcoming you again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from hotel Chiusarelli on 5 Sept 2023
Dear Mr.Anthony,Thank you for the positive review of your stay at the Hotel Chiusarelli.We are very pleased that you enjoyed your stay at the hotel, and in particular the hotel, its cleanliness, the friendly and helpful staff, and we hope to welcome you again in the future for another pleasant stay in Siena and at the Hotel Chiusarelli .Best regards,Marco,reception desk.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August in Siena
The staff at this hotel are so friendly, helpful and efficient. The hotel is beautiful and centrally located. The rooms are good although the twin room I had, had 2 steps inside the door before the bathroom up the the twin beds. There was no view, however, for one night that did not really matter. My son's room was good and had a lovely view just luck of the draw. The breakfast was good. I would stay here again and recommend it. The reception rooms are beautifully painted and smell amazing. Would love to find out what that scent was!!
Stayed 1 night in Aug 2023
Response from hotel Chiusarelli on 29 Aug 2023
Dear Mrs. Theresa,Thank you for the good review about your stay at the Hotel Chiusarelli.We are glad that you enjoyed your stay at the hotel, such as the beauty of the hotel with many frescoes in the various halls and its excellent location, the rooms with their comfort and cleanliness, the good breakfast and the friendly and helpful staff: all this made your stay a good one, and we thank you for appreciating our work.We hope to welcome you again for another nice stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Gourav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cannot ask for more. Perfect location n amazing rooms n friendly staff
Stayed 1 night in Aug 2023
Response from hotel Chiusarelli on 28 Aug 2023
Dear Guest,Thank you for the excellent review on your stay at the Hotel Chiusarelli.We are very pleased that during your stay you enjoyed the hotel and its excellent location, the room with its comfort and its cleanliness, the friendly and helpful staff, and in any case all the other characteristics of the hotel have contributed to making of your stay a good stay.We look forward to having you as our welcome guest again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Walkable to historic centre and just outside the restricted driving zone so there’s taxi access. The front desk staff are great. Helpful and always there. Makes me feel safer to have someone at the desk. Couldn’t say better things than I would definitely stay here again.
Stayed 3 nights in Aug 2023
Response from hotel Chiusarelli on 19 Aug 2023
Dear Mrs. Fiona,Thank you for the excellent review on your stay at the Hotel Chiusarelli.We are very pleased that you were very satisfied with everything about your stay at the hotel, having particularly appreciated the hotel and its excellent location, from which you can reach all the main tourist attractions in just a few minutes, and we thank you very much for having appreciated the friendly and helpful staff: it's nice to know that with our work we managed to make you enjoy your stay, and as you point out, our reception is always open.We look forward to having you again as our welcome guest for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
Close to everything you need around Siena, bed was really hard and not very comfortable. Breakfast was good and something that we were not disappointed with.
Stayed 1 night in Aug 2023
Response from hotel Chiusarelli on 14 Aug 2023
Dear Mr. James,Thank you for the review on your stay at the Hotel Chiusarelli.We are pleased that during your stay you enjoyed the hotel, its excellent location, its cleanliness and the excellent breakfast, ideal for starting the day in the best possible way, while we are sorry that you did not find the bed comfortable, which is always a very subjective thing, which varies from person to person.We hope to have you again in the future as our welcome guest for a better stay than this if possible.Best regards,Marco,reception desk.

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, just a bit of a noisy room
Hotel was spotless, really enjoyed our stay here. It was quite noisy at times (street sounds, church bells and cleaners starting early). The hotel was in a great location and the staff were very pleasant.
Stayed 2 nights in Aug 2023
Response from hotel Chiusarelli on 12 Aug 2023
Dear Mr. Andrew,Thank you for the positive review of your stay at the Hotel Chiusarelli.We are glad that you enjoyed your stay, and in particular the hotel as a whole, its great location, its cleanliness, the friendly and helpful staff, and we hope to have you again as our welcome guest in the future for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, with a large room for my family. No elevator, so think twice before arriving with heavy luggage.
Stayed 1 night in Jul 2023
Response from hotel Chiusarelli on 6 Aug 2023
Dear Mr. Luis,Thank you for the good review about your stay at the Hotel Chiusarelli.We are very happy that during your stay you enjoyed the beauty of the hotel and its excellent location, the room with its comfort and its cleanliness, the friendly and helpful staff.As for the lack of an elevator, advertised on all booking websites, this is due to the fact that being the hotel from 1870, it is classified, and due to the many architectural constraints, no authorization can be given for the installation of an elevator.We look forward to having you again as our welcome guest for another nice stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

ZHI TONG

Stayed 1 night in Jul 2023
Response from hotel Chiusarelli on 23 Aug 2023
Dear Mr. Zhi Tong,We thank you for the positive feedback on your stay at the Hotel Chiusarelli.We are very pleased that you were very satisfied with your stay, and we look forward to having you as our welcome guest again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay at the hotel. The staff was nice. The room was large and AC was working very well.
Stayed 1 night in Jul 2023
Response from hotel Chiusarelli on 27 Jul 2023
Dear Mrs. Corinne,Thank you for the great review about your stay at Hotel Chiusarelli.We are very pleased that you were very satisfied with your entire stay at the hotel, starting with the hotel, the beautiful room and its cleanliness, the friendly and helpful staff: everything has made your stay a great one, and we thank you for appreciating all of our work.We look forward to having you again as our welcome guest for another nice stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is positioned in the center of Siena, so it’s only takes about 5 to 10 minutes to walk to almost everything. The supermarket is on the same road as the hotel. The rooms were very clean and the a/c worked great. The front desk staff are beyond amazing and solved a medical related problem for my wife. We had zero problems and would highly recommend this place to anyone. We look forward to returning one day!
Stayed 2 nights in Jul 2023
Response from hotel Chiusarelli on 19 Jul 2023
Dear Mr Andrew,Thank you for the excellent review on your stay at the Hotel Chiusarelli.We are very pleased that you enjoyed everything about your stay: the hotel and its excellent location, from which you can reach all the main tourist attractions in just a few minutes, the room with its comfort and cleanliness, the friendly and helpful staff, all characteristics that have made your stay an excellent one and we thank you for appreciating our work.We look forward to having you again as our welcome guest for another nice stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Shirley

Stayed 1 night in Jul 2023
Response from hotel Chiusarelli on 6 Aug 2023
Dear Mrs. Shirley,Thank you for the excellent feedback on your stay at the Hotel Chiusarelli.We are very pleased that you were very satisfied with your stay, and we look forward to having you as our welcome guest again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

4/10 Poor

Dwayne

Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from hotel Chiusarelli on 20 Jul 2023
Dear Mr. Dwayne,We are sorry for the negative feedback on your stay at the Hotel Chiusarelli.We always try to do our best to make our guests have a pleasant stay, and we fail to understand what was so wrong with your stay.Best regards,Francesca Rosi,Director.

10/10 Excellent

steve & shannon

Stayed 1 night in Jun 2023
Response from hotel Chiusarelli on 19 Jul 2023
Dear Guests,We thank you for the excellent feedback on your stay at the Hotel Chiusarelli.We are very pleased that you were very satisfied with your stay, and we look forward to having you as our welcome guests again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Cutest Italian style hotel with very clean and great sized room. Breakfast options were very good. The only issue with this hotel is its very limitted parking spots. I assume most tourists will stay in Siena with their cars as they want to drive to Toscany, chianti and etc. so not haveing enough parking spot is an issue. It literraly has 6 spots I believe. However, there are free and or paid parking spots in walking distance.
Response from hotel Chiusarelli on 18 Jun 2023
Dear Guest,As explained in another reviews, we thank you for the good review about your stay at the Hotel Chiusarelli.We are pleased that you enjoyed your stay starting with the hotel and its excellent location, from which you can reach all the main tourist attractions in just a few minutes, and being immediately outside the ZTL, it is convenient to arrive in front to leave your luggage before to go and park nearby.Even the room with its comfort and its cleanliness and the good breakfast have contributed to making your stay a pleasant one.We look forward to having you as our guest again for another pleasant stay.Best regards,Marco,receipt.

8/10 Good

Dermot

Stayed 3 nights in Jun 2023
Response from hotel Chiusarelli on 7 Jul 2023
Dear Guest,We thank you for the positive feedback on your stay at the Hotel Chiusarelli.We are glad that you enjoyed your stay, and we look forward to having you as our guest again for another pleasant stay.Best regards,Marco,reception desk.

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in May 2023
Response from hotel Chiusarelli on 13 Jun 2023
Dear Guest,Thank you for the excellent feedback on your stay at the Hotel Chiusarelli.We are very happy that you enjoyed everything about your stay, such as the hotel and its great location, the room with its comfort and cleanliness, the friendly and helpful staff: thank you for appreciating everything.We look forward to welcoming you for another stay: it will be a real pleasure to have you as our welcome guest again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely older hotel just outside the city walls. It's about two blocks from the bus station (we took the bus from Florence) and very convenient to walk into Siena. The restaurant was great, and the staff were so helpful. Highly recommended.
Stayed 3 nights in May 2023
Response from hotel Chiusarelli on 10 Jun 2023
Dear Guest,Thank you for the great review about your stay at the Hotel Chiusarelli.The hotel, dating back to 1870, and its excellent location, from which to reach all the main tourist attractions in just a few minutes, and just 3 minutes from the bus terminal, the excellent internal restaurant "Gli Orti di San Domenico", the friendly and helpful staff, the cleanliness along with all the other features of the hotel, made your stay a good one, and we thank you for enjoying it.We look forward to having you as our welcome guest again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

John

Stayed 1 night in Jun 2023
Response from hotel Chiusarelli on 27 Jun 2023
Dear Mr. John,We thank you for the positive feedback on your stay at the Hotel Chiusarelli.We are pleased that you were satisfied with your stay, and we look forward to having you as our welcome guest again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, good location, comfortable room, good AC
Stayed 3 nights in May 2023
Response from hotel Chiusarelli on 3 Jun 2023
Dear Mrs. Denise,We are very pleased that you were very satisfied with your stay at the Hotel Chiusarelli: the hotel and its excellent location, the room with its comfort and cleanliness, the friendly and helpful staff, everything has made your stay a good stay, and we thank you for appreciating all our work.We look forward to having you as our welcome guest again for another lovely stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

kevin, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel with great location , very good breakfast, Staff were excellent,
Stayed 2 nights in May 2023
Response from hotel Chiusarelli on 4 Jun 2023
Dear Mr. Kevin,Thank you for the excellent review on your stay at the Hotel Chiusarelli.We are very pleased that you enjoyed everything about your stay at the hotel: the hotel and its excellent location, the room with its comfort and cleanliness, the good breakfast (to start the day in the best way) and the friendly and helpful staff made your stay a pleasant one, and we thank you for having enjoyed it.We look forward to having you as our welcome guest again for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
This hotel had excellent service and it was in a great location. It is a historic building, and everything was very clean.
Stayed 2 nights in May 2023
Response from hotel Chiusarelli on 4 Jun 2023
Dear Guest,Thank you for the positive review about your stay at the Hotel Chiusarelli.We are very pleased that you were satisfied with your stay, starting with the beauty of the hotel, an historic building from 1870 and its excellent location, from which you can reach all the main tourist attractions in just a few minutes, its cleanliness and the friendly helpful staff: everything made your stay a good one, and we thank you for appreciating our work.We look forward to having you as our welcome guest again in the future for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

8/10 Good

colin

Stayed 3 nights in May 2023
Response from hotel Chiusarelli on 14 Jun 2023
Dear Guest,We thank you for the positive feedback on your stay at the Hotel Chiusarelli.We are pleased that you enjoyed your stay, and we hope to have you again as our welcome guest for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location.
Fantastic location and generally good service. Parking is very limited so need to be careful. The parking is also not obvious and not easy to access. Need to drop a person off to organise parking.
Stayed 2 nights in Apr 2023
Response from hotel Chiusarelli on 30 Apr 2023
Dear Mr. Michael,Thank you for the positive review about your stay at the Hotel Chiusarelli.We are very pleased that you enjoyed your stay, especially the hotel as a whole and its excellent location from where to reach all the main tourist attractions in just a few minutes and for the friendly and helpful staff, and we hope to have you again as ours welcome guest for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from hotel Chiusarelli on 12 May 2023
Dear Mr. Gabriel,Thank you for the excellent feedback on your stay at the Hotel Chiusarelli.We are very pleased that you were very satisfied with your stay, and we look forward to having you again as our welcome guest for another pleasant stay in Siena and at the Hotel Chiusarelli.Best regards,Marco,reception desk.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel was nice and had a great breakfast, hotel staff were friendly. No elevator so if that’s important, you may want to choose elsewhere. No parking on the property so stadium parking which is €12/day
Stayed 2 nights in Apr 2023
Response from hotel Chiusarelli on 22 Apr 2023
Dear Guest,Thank you for the good review about your stay at the Hotel Chiusarelli.We are very pleased that during your stay you enjoyed the beauty of the hotel, its excellent location, the excellent breakfast and the friendly and helpful staff.As for the lack of an elevator, advertised on all booking websites, this is because the hotel being from 1870, it is classified, and due to the many architectural constraints no authorization can be given for the installation of an elevator.As far as parking is concerned, the hotel has a small internal paid garage (only 5 parking spaces), but plenty of paid and free parking lots are available near the hotel.We look forward to having you again as our welcome guest in the future.Best regards,Marco,reception desk.