Excellent staff shame about inconsiderate guests!
Posted 20-Apr-2016 on Hotels
The staff and service were second to none. Very impressed. So friendly and professional. The let downs were the atrocious mattress on the sofa bed, you could feel every individual Spring, and the smell of cigarette smoke and marijuana on our corridor. Very disappointing. Presumably the smokers caused the fire alarm to go off late at night causing all the suez veterans attending a reunion to stand outside in the cold. Staff dealt with evacuation very well but I feel they should have penalised or evicted smokers, especially as I believe me and my friends felt the after effects of the marijuana smoke the day after.