Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from seattle

Great service and quiet room

Posted 05-Aug-2016
The staff were helpful, I enjoyed the free breakfast and the room service. Room was quiet. Room had everything I needed and its within a 10m walk of the shopping center or the Asda, about 15m from the conference center.
5out of 5
by A verified traveller

Convenient for Telford International Centre

Posted 11-Jul-2016
Only stayed for one brief night, would have loved to stay longer so could use hotel pool & spa etc. Within walking distance of International Centre, shops, restaurants & cinemas etc.
2out of 5
by Malcolm from Torpoint

Very poor quality food

Posted 13-May-2016 on Hotels
Our stay was spoilt by the disgusting food served in the restaurant. We complained to the duty manager but it seemed normal to him.
4out of 5
by A verified traveller from Kings Lynn, Norfolk

Nice and quiet hotel.

Posted 09-May-2016
Pros: Location very nice,lovely park around.
Cons: Wifi access to all people who stay in.Need a bit bigger piece of soap,hair shampoo and switch off heating....too hot in room.
Location: Went for event in Telfords International centre, easy to find .Nice and very clean around.
Been i your hotel at first time...lovely ,nice ladies at reception.
4out of 5
by Nicola from Gloucester

Posted 07-May-2016 on Hotels
A comfortable stay.
4out of 5
by Catherine from Warwickshire

Excellent staff shame about inconsiderate guests!

Posted 20-Apr-2016 on Hotels
The staff and service were second to none. Very impressed. So friendly and professional. The let downs were the atrocious mattress on the sofa bed, you could feel every individual Spring, and the smell of cigarette smoke and marijuana on our corridor. Very disappointing. Presumably the smokers caused the fire alarm to go off late at night causing all the suez veterans attending a reunion to stand outside in the cold. Staff dealt with evacuation very well but I feel they should have penalised or evicted smokers, especially as I believe me and my friends felt the after effects of the marijuana smoke the day after.
4out of 5
by Joanna from Tunbridge Wells

Very pleasant hotel and lovely staff

Posted 06-Apr-2016 on Hotels
Very friendly and accommodating staff -they couldn't have been more helpful.
4out of 5
by Graham from Fleet

Great customer experience and service

Posted 25-Mar-2016 on Hotels
The hotel is nice, clean and the staff helpful and friendly. We decided to have our evening meal at the hotel. Despite a mix up with my wife meal they rectified it and offered a discount on the meal for the hold up. Really great customer service.
2out of 5
by Anne-Gerd from Troms,Norway

Hotell uten engelsk sjarm

Posted 23-Mar-2016 on Hotels
Hotellet har et fantastisk personale som på alle måter er serviceinnstilt og imøtekommende. Ellers er hotellet totalt teppebelagt og til tross for dette svært lytt mellom rommene. Interiøret er nitrist og kjedelig, mørkt og noe nedslitt. Tilstrekkelig godt renhold.
4out of 5
by A verified traveller

Small rooms, wasted space, expensive breakfast

Posted 14-Mar-2016
Ok hotel, rooms relatively recently refitted. However they are quite small in comparison to the huge corridors. The breakfast area could do with a refit but the staff we extremely conciencious.