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Reviews of Mercure Telford Centre Hotel

4 out of 5
Mercure Telford Centre Hotel
Forgegate, Telford Centre, Telford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 431 reviews" "
Rating 8 - Good. 131 out of 431 reviews" "
Rating 6 - Okay. 50 out of 431 reviews" "
Rating 4 - Poor. 24 out of 431 reviews" "
Rating 2 - Terrible. 30 out of 431 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit tired in places but overall a good hotel
Stayed 1 night in Mar 2024
Response from FO on 3 Apr 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Emmanuel

Stayed 1 night in Mar 2024
Response from FO on 13 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a brilliant place to stay and it's somewhere i could defiintely live permanently
Stayed 2 nights in Mar 2024
Response from FO on 25 Mar 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Paul

Room either too hot or too cold. Toilet making a strange noise whole time. Room was right by corridor doors which caused room door to shake every time that slammed shut. Air con generators on roof outside window loud all night. All in all really bad sleep for a superior room.
Stayed 1 night in Feb 2024
Response from FO on 28 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Alisha

£10 for parking is extortionate! The leisure centre had the most dirtiest changing rooms I have ever been in. The lockers were dirty inside amd rusty. The floor was all wet. Will not stay again.
Stayed 1 night in Feb 2024
Response from FO on 28 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner went for Valentine’s Day and will definitely be going again highly recommended
Stayed 1 night in Feb 2024
Response from FO on 22 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FO on 22 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times now, it's our go to hotel when in the area. Centrally located, walking distance to the shopping centre. Excellent breakfast.
Stayed 2 nights in Feb 2024
Response from FO on 18 Feb 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service
Had such a lovely time apart from people out front were drunk and loud , our room was right above the reception entrance. They were guests also but very drunk and very loud
Stayed 1 night in Feb 2024
Response from FO on 18 Feb 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Byron

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Over priced, wasn't Impressed with having to pay an additional £10 for the car park, pool had far to much chlorine in it it made your eyes sting, very noisy as it didn't have double glazing, you could hear the rooms water & tvs either side of you. Lovely building but needs improving and very over priced
Stayed 1 night in Feb 2024
Response from FO on 14 Feb 2024
Dear Byron, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Alan

Travelled with partner
Didn’t like the fact that you had to pay for parking
Stayed 1 night in Feb 2024
Response from FO on 14 Feb 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

anthony

Stayed 2 nights in Feb 2024
Response from FO on 22 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

6/10 Okay

trudie

A was a little underwhelmed if honest. Front desk staff were great, others not so. We were practically barged by a member of staff coming through a doorway. The bedrooms and hallways looked a little tired. And attention to detail, such as mouldy grout around in the shower. Plus the shower leaked into the bedroom carpet. It was okay I suppose we only had to stay one night. Breakfast was tasty!
Stayed 1 night in Feb 2024
Response from FO on 6 Feb 2024
Dear Trudie,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
The hygiene if the bathroom floor was terrible pubic hairs on the floor and a tablet the lamp didnt work two bulbs gone
Stayed 1 night in Feb 2024
Response from FO on 6 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Thomas, Christchurch

Business traveller
Disliked: Property conditions & facilities
Very dated and worn. Could not put dinner tab on my room, had to pay seperately. Conditioner in bathroom was empty and noisy aircon unit directly outside my window. Terible view, sure other rooms are better though? Good parking for the car.
Stayed 1 night in Jan 2024
Response from FO on 6 Feb 2024
Dear Thomas,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

4/10 Poor

Dan

Liked: Room comfort
Disliked: Cleanliness, staff & service
Give it a miss. There are nicer places in Telford.
The stay was ok. The bathroom was dirty, there were stains on the sheets and the general service was poor. We ordered vegetarian sausages at breakfast, reminded them after 20 minutes and when they came out a further 10 minutes they were not cooked in the middle.
Stayed 1 night in Jan 2024
Response from FO on 22 Jan 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

2/10 Terrible

Janice

Travelled with family
Disliked: Cleanliness, staff & service
Awful stay!!!
I was very disappointed with my stay. The room was freezing cold and apparently the heating was on a time switch and should of come on at 4.30pm which in the midst of winter is totally unacceptable, we returned in the evening to a still very cold room and had to pack our things and move to a different room. My sister who I was with has COPD so it really wasn’t good for her health!, We were looking forward to a meal in the restaurant after our return from the funeral we attempted only to find that the restaurant was in fact closed although we enquired on arrival what time the restaurant closed and were told 10pm. So we had to eat in the bar. I ordered an Irish coffee and it never arrived, the barmaid put her coat on ready to head off and I asked her where was the Irish coffee and she said that she forgot it. So I wished I hadn’t made a reservation at that particular hotel because there were several others in that location that I could have chose, and wished I had. When we were moving rooms in the evening there was a distinct smell of Weed/cannabis in the corridor and was told by one of the staff that it was quite a regular thing.
Stayed 1 night in Jan 2024
Response from FO on 22 Jan 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FO on 22 Jan 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Lee

Stayed 1 night in Jan 2024
Response from FO on 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy parking. Clean room.
Stayed 1 night in Nov 2023
Response from FO on 11 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent stay - no niggles or issues at all.
Stayed 1 night in Jan 2024
Response from FO on 11 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from FO on 11 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

gavin

Stayed 1 night in Jan 2024
Response from FO on 11 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Adrian

Stayed 1 night in Jan 2024
Response from FO on 11 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed 2 nights in Dec 2023
Response from FO on 31 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay. The rooms are clean and tidy. The breakfast was lovely would definitely recommend.
Stayed 1 night in Jul 2023
Response from FO on 30 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from FO on 25 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

James Mark

Travelled with family
Liked: Staff & service
Hotel is in need of some re-decoration in general areas and in rooms
Stayed 1 night in Dec 2023
Response from FO on 25 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Rob

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Better alternatives
The room wasn't to a great standard. Not what you would expect from a Mercure. The room smelt funny and the noise from the road easily came through the single pane window which evidently didn't have adequate ventilation.
Stayed 1 night in Dec 2023
Response from FO on 25 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Nadine

Stayed 1 night in Nov 2023
Response from FO on 22 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Ian

We reported the beside lamp defective to reception, it may have just needed a new lamp, we had a 3 day stay and it still wasnt fixed when we left. There was only 1 chair in our room despite there being 2 of us and ample room for a second. The prices in the bar are "extortinate"- wont be drinking in there again.
Stayed 3 nights in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the motorway and near centre. Reasonably priced and good facilities.
Stayed 1 night in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Scott

Stayed 1 night in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Steve

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Like a creche
Staffed by kids apart from breakfast time, which was the only pleasant thing about my stay. Rooms at the front are lit up like a Christmas tree and the windows are poorly fitted. So very noisy. Pool cannot fit more than three people in, So if the regulars are in, you've no chance
Stayed 1 night in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!
Really enjoyed the stay and price was brilliant toi.
Stayed 1 night in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

2/10 Terrible

Sharon

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Abdallah

Liked: Cleanliness, staff & service
There was no hot water.
Stayed 1 night in Dec 2023
Response from FO on 22 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FO on 8 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
On arrival the room was cold and the TV did not work. The TV was sorted after about an hour. The food in the dining room did not match the description. Out of four main courses chosen by our group, only one was finished - the other 3 left most of theirs. In the morning there was no hot water in the shower. Walking from the car park to the hotel, an area of the paving close to the entrance was dangerously broken up making it difficult for pedestrians with cases. I had a letter to post (already stamped) and asked at reception if they could post it for me. I was told that there was no postal service but the Post Office at W H Smith was 'just across the road'. 'Just across the road' turned out to be a quarter of a mile across difficult roads, through a large car park and a myriad of shops. It was not a happy stay. As we were attending a funeral early in the morning, I regret that with other things on our minds, we did not complain to the hotel staff. Despite my dissatisfaction detailed above, the hotel staff gave a warm greeting and our waitress was very pleasant. I would not however wish to book this hotel in the future.
Stayed 1 night in Nov 2023
Response from FO on 8 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked-in by Aleksandra. She assigned a room with a very good view. The price of the drinks were cheaper than other hotels. Food was good as well.
Stayed 1 night in Dec 2023
Response from FO on 8 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customers
Really good stay, lovely comfortable and clean room with spotless bathroom, excellent shower and such nice toiletries that I’ve found them online and bought some! Smart, polite and helpful staff especially Steph on reception and Helen in the dining room at breakfast. Sadly the bar staff were not as helpful and too just polishing glasses to serve customers in a very busy bar but I guess you can’t have it all. We will definitely be staying here again our next trip to Telford.
Stayed 2 nights in Dec 2023
Response from FO on 8 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bad nights sleep
Great staff, plenty of parking, clean room, good service, lots of facilities, nice to have a pool and gym, the whole nine yards. Sadly the building seems to have no soundproofing. Noises from doors closing, people talking, footsteps, general activity, made it really hard to have an undisturbed nights sleep. I'd happily recommend a stay here as long as you're happy with some earplugs
Stayed 1 night in Dec 2023
Response from FO on 8 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with clean spacious rooms. Good breakfast. Easy walking distance to shopping area and Telford International Centre. If you want to dine in the hotel, remember to book. We didn't and had to walk to find somewhere else.
Stayed 1 night in Nov 2023
Response from FO on 27 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Matthew

Stayed 1 night in Nov 2023
Response from FO on 27 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly. Nice meal in the restaurant. Shower/bathroom in need of an update, toilet seat was not secure and shower flooded as couldn't drain away quick enough.
Stayed 2 nights in Nov 2023
Response from FO on 27 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

chisanim

Stayed 1 night in Nov 2023
Response from FO on 8 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A ccomfortable hotel with excellent breakfast.
The room was dark when we arrived and it took some time to work out which switch operated the main light. Room comfortable, bed very good. Dinner in the restaurant was poor and seemed to have been standing for some time. Breakfast, however, was excellent, one of the best buffet breakcasts I have had. Generally good.
Stayed 1 night in Nov 2023
Response from FO on 27 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Jill

Stayed 1 night in Nov 2023
Response from FO on 8 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

MATTHEW

Stayed 1 night in Nov 2023
Response from FO on 27 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Clare

Stayed 1 night in Nov 2023
Response from FO on 2 Dec 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel