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Reviews of Telford Madeley Court

3 out of 5
Telford Madeley Court
Castlefields Way, Madeley, Shropshire, Telford, England

Reviews

7.4

Good

Rating 10 - Excellent. 82 out of 352 reviews" "
Rating 8 - Good. 145 out of 352 reviews" "
Rating 6 - Okay. 61 out of 352 reviews" "
Rating 4 - Poor. 49 out of 352 reviews" "
Rating 2 - Terrible. 15 out of 352 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jenni

Stayed 1 night in Aug 2021

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Appalling room
We had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room Never ever stayed anywhere so bad
Stayed 2 nights in Aug 2021

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, staff very professional made us welcome
Stayed 1 night in Aug 2021

8/10 Good

florence, avalon beach

Travelled with partner
Liked: Cleanliness
Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing... Buffet ok but not Amazing...
Stayed 5 nights in Aug 2021

4/10 Poor

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service
At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again.
Stayed 1 night in Aug 2021

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Aug 2021

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly. Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else!
Stayed 1 night in Aug 2021

4/10 Poor

George

Stayed 6 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tired hotel
Very tired hotel. We were located here as we were double booked in our chosen hotel. Grounds & outside very impressive, but once inside, rooms very dark and dusty, furniture very old, showers not working properly, water stained ceiling, thin towels, chipped bath. We made the most of our stay, but not recommended & will not be returning.
Stayed 4 nights in Aug 2021

4/10 Poor

Kerri

Stayed 4 nights in Aug 2021

2/10 Terrible

Paul

Stayed 1 night in Aug 2021

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Have stayed here a few times now, rooms are always clean and comfortable.
Stayed 1 night in Aug 2021

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired and low star rating hotel
Where do we start. A very low three star rating. Dirty, ripped seats on chairs, food thrown down on table, service not knowing what was on menu, steak as tough as boots served with oven chips, fruit cocktail from a can for breakfast…just lazy cooking. We couldn’t wait to get away and would not recommend or stay again. The reception staff and bar were rushed off their feet, pleasant enough and changed our room on request as we had no shower. The Manor House was nice in parts and expected given its age but the hotel could do with some serious money spent on it. Not working £50 a night let alone £102!!!
No excuse leaving a chair in this state in the room!!
Dirty and rusty
Stayed 1 night in Aug 2021

8/10 Good

Ryan

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family room was a reasonable size with ample space for the three of us. The staff on arrival were very nice and reasonable safety measures in place due to the current situation.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was poor the shower was held together with duct tape Mould around the tiles We came for a nights stay for a family gathering in the area Thank goodness we only had to stay one night The building is stunning from the outside however the room we were allocated was sub standard unclean and not maintained at all I would not recommend this hotel and I certainly would never book again
Stayed 1 night in Jul 2021

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Stayed 2 nights in Jul 2021

8/10 Good

Ingrid

Stayed 1 night in Jul 2021

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing for the price
My room was in the 'new' part of the building. The bed (kingsize) was two singles pushed together, these two singles were different heights and had completely different mattresses so I was effectively on a single bed. There was considerable mold in the bathroom and dirt in the wardrobe, one of the bathroom lights was broken and had a strobing effect. The room had clearly been amateurishly repainted without removing any fittings as everything had white paint splatter on it. The area is noisy at night due to youths riding dirt bikes round the field at the back of the hotel (this happened two nights out of three). The staff were very pleasant and helpful but clearly run off their feet with the receptionist having to help serve breakfasts. The old hall is beautiful historic building. Overall the hotel is 'ok' but not what I would expect for the price and the three star rating. Having stayed here before this has gone down hill fast since being sold by Mecure.
Stayed 3 nights in Jul 2021

6/10 Okay

Mélissa

Stayed 3 nights in Jul 2021

10/10 Excellent

Wendy

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2021

8/10 Good

Claire

Stayed 1 night in Jul 2021

8/10 Good

Helen

Stayed 1 night in Jun 2021

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay Clean plenty if room breakfast lovely Evening meal not so nice Frozen fish and chips Staff friendly and helpful Would stay again
Stayed 1 night in Jun 2021

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madeley Court Hotel
Excellent hotel, really good value for money. Loved the setting and the fact it is an old priory with much of the original building and artefacts still intact .
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2021

8/10 Good

Kelly

Stayed 1 night in Jun 2021

8/10 Good

Sally

Stayed 1 night in Jun 2021
Response from Telford Team on 10 Jun 2021
Thank you for your review

8/10 Good

Simone

Liked: Cleanliness, staff & service, room comfort
It is a beautiful building in a beautiful setting. The staff were great, the dinner excellent. Nothing was a problem. The only comment I would make, is that the company need to invest in the driveway. There are drops on either side of the narrow tarmac strip, which itself has several pot holes. One day someone will break a spring, and it will cost the hotel money!
Stayed 1 night in May 2021
Response from Nina Dicken - DGM on 2 Jun 2021
Good Morning Simone, Thank you for leaving us a review. I'm glad to hear the staff were great and I will pass your comments over to the chefs about dinner. We are aware of the pot holes on the drive. We are in progress of getting this sorted. Look forward to welcoming you to the hotel in the future. Kind Regards Nina Dicken Deputy General Manager

6/10 Okay

Cynthia

Liked: Cleanliness
So wanted it to be great but sadly disappointing!
This hotel could be so fabulous. This is our second stay as its the most convenient to family living close by. After our first stay we said we'd never stay there again as we had a list of complaints. I spent a good hour going over these with a very lovely acting manager who promised to pass them on but never heard a word from anyone. Decided to give it another go thinking we may have just been unlucky. 1 towel on arrival so had to request more. Hairdryer literally blew up - flames/smoke - (presumably not PAT tested) so had to request a new one. Duvet about 30cm too small for the cover. Said it provided breakfast but this turned out to be a brown paper bag full of sachets/cartons etc. No explanation why restaurant was closed for breakfast when it was open later in the day. Damp smell in hallway. The whole place needs some tlc, some scented diffusers, some general maintenance and paint here and there to make it better. Staff need training in customer service as so half hearted. Mercure Management really need to visit as have stayed at several Mercure Hotels and this one is letting down the company name.
Stayed 2 nights in May 2021
Response from DGM on 2 Jun 2021
Good Morning Cynthia, Thank you for leaving us a review. I will speak to housekeeping about the towel issue, as for the hairdryer they are PAT tested so unsure why this blew up on you. Please accept my apologises about the hairdryer. I will also look into the linen as this is not our usual standard for them to be short. Unfortunately we are no longer a Mercure hotel as we left the brand at the start of this year. Due to the hard year during covid and being closed for 1 year we are aware of the maintenance issues and will getting these sorted as we manage to pick up business. Kind Regards Nina Dicken Deputy General Manger

8/10 Good

Bruce

Stayed 1 night in May 2021
Response from Nina Dicken - DGM on 2 Jun 2021
Hello, I would like to thank you for leaving us a 4* review. Hope to welcome you to the hotel in the future. Kind Regards Nina Dicken Deputy General Manager

8/10 Good

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice peacful place to stay ...rooms are comfy and clean ....needed extra towels which were bought to our room ....i would stay again
Stayed 1 night in May 2021
Response from Nina Dicken - DGM on 2 Jun 2021
Good Morning Claire, I would like to thank you for leaving us a 4* review. I'm very happy to hear you enjoyed your stay with us and the staff did their best to make sure what you required was dealt with. looking forward to welcoming you to the hotel in the future. Kind Regards Nina Dicken Deputy General Manager

2/10 Terrible

Christine

Stayed 3 nights in Apr 2021
Response from Nina Dicken - DGM on 2 Jun 2021
Good Morning Christine, I am sad to see you did not enjoy your stay with us, If you could kindly email me on gm@hotels-telford.com as I would like to investigate as to why you did not enjoy your stay. Kind Regards Nina Dicken Deputy General Manager

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from Nina Dicken - DGM on 2 Jun 2021
Good Morning Joanna, I would like to thank you for taking your time on leaving us a review. If you could kindly email me on gm@hotels-telford.com as I would like to now how we could improve on our services. Kind Regards Nina Dicken Deputy General Manager

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graham was there to cater for all our needs, very polite and friendly.
Stayed 1 night in Feb 2021

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and building warm rooms but the whole place needs money to upgrade
Stayed 1 night in Dec 2020
Response from Nina on 12 Jan 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nina Dicken General Manager

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from nina on 12 Jan 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nina Dicken General Manager

4/10 Poor

Robin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from gm on 12 Jan 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Nina Dicken General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lovely Grounds and building
Although the location and the staff are lovely, room 36 was very disappointing. We smelled humidity from the corridor, and we felt and smelled it in the room. Moreover the mattress was either very just uncomfortable or very old. Other than these issues, dinner and the rest of the hotel and grounds were lovely.
Stayed 1 night in Sep 2020

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
We had 3 rooms in total one wasn’t cleaned, bin full toilet not flushed. Rooms very dated furniture tired or broken. The young receptionist guy was friendly but other staff miserable. Breakfast was cold. Table in bar broken.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissappointing and Dilapidated
Ended up checking out and going home almost as soon as we'd checked in. Dirty, tired, stuffy, ugly, smelly rooms (we changed but it was no better). The staff were apologetic and understanding, at least.
Stayed 1 night in Aug 2020

4/10 Poor

Mike, Devon

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property did not have bar or restaurant operating, it was very dusty and unclean. The website did not mention the reduced service. Staff were not all in uniform, poor impression given.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff and good room, bed shower etc great price
Stayed 1 night in Mar 2020

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Helpful and pleasant staff, misleading details.
The initial room allocated on arrival was up quite steep stairs, no lift and very cramped with no overhead shower. The room didnt meet the description or pictures on site. The second room we were allocated was lovely and better and roomy although did hace noisy cistern system. But unfortunately had no hot water. The thrid room had very small bathroom with scaled down shower cubical and not bath. The.concertina does on shower made it difficult for us to get in and out of the shower and.limited room to move ince in. My partner scaled himself trying to get water temp right but with no room to move l
Stayed 1 night in Mar 2020

10/10 Excellent

Holly-Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

S

Liked: Cleanliness, property conditions & facilities, room comfort
Generally good.
Generally all was good. The receptionist was rather clueless about trains at a time when trains were being cancelled. The bath plug wouldn't budge and there was water in the bath when I arrived. Not noticed by cleaner. The furnishings were rather worn. The waitressing staff were underinformed and although I was given a choice of three wines, the one I chose was not available. For such a great house there was pitifully little garden and no access to the lake. Rather disappointing.
Stayed 1 night in Feb 2020