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Reviews of TownePlace Suites By Marriott Shreveport Bossier City

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 561 reviews" "
Rating 8 - Good. 132 out of 561 reviews" "
Rating 6 - Okay. 37 out of 561 reviews" "
Rating 4 - Poor. 12 out of 561 reviews" "
Rating 2 - Terrible. 19 out of 561 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m good
Stayed 1 night in Apr 2024
Response from Lindsey on 22 Apr 2024
Thank you so much for your positive review Ms. Paula. I will be sharing it with the team and we hope you come back next time you are in town!

6/10 Okay

Addison

Travelled with partner
Liked: Cleanliness, staff & service
Just an average hotel. The breakfast options were decent but nothing amazing. The room was clean and well stocked
Stayed 1 night in Apr 2024
Response from Lindsey on 14 Apr 2024
Thank you for your feedback Ms. Addison I will speak with my management team and see what we can do to make sure your next stay with us is above average! We always strive to improve in any way possible!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely great and very spacious.
Stayed 1 night in Mar 2024
Response from Lindsey on 31 Mar 2024
Thank you so much for you positive review! We enjoyed having you stay with us and hope next time you are in town you come back and visit us Mr.James!!

10/10 Excellent

Mark

Travelled with family
Great experience
Stayed 2 nights in Mar 2024
Response from Ops on 19 Mar 2024
Dear Mark. Thank you for scoring us above average on your review.

10/10 Excellent

Dusty

Stayed 1 night in Mar 2024
Response from Ops Manager on 8 Apr 2024
Dear Dusty.Thank you for your time and review.

4/10 Poor

Daniel

They were overbooked. I did not get to stay.
Stayed 1 night in Mar 2024
Response from Ops on 7 Mar 2024
Dear Daniel,I am so sorry you did not get to stay at the property. I hope you will choose again in the near future.

10/10 Excellent

Alice

Travelled with partner
Liked: Property conditions & facilities
Right next door is Texas Roadhouse. Other restaurants are close by also. Dining area was very nice with a good continental breakfast.
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Alice,Thank you for sharing your feedback with us. Please come back again.

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our fire alarm went off for no reason in the middle of the night waking everyone near our room.
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Crystal,Thank you for sharing your feedback. I apologize that your fire alarm went off and we are looking into the issue. I hope you will continue to choose TownePlace in the near future.

10/10 Excellent

carissa, new boston

Stayed 1 night in Mar 2024
Response from Lindsey on 30 Mar 2024
Thank you so much for your postivie feedback and we hope you come back to us next time your in town!

10/10 Excellent

Landon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in and out
Stayed 1 night in Feb 2024
Response from Lindsey on 1 Mar 2024
Good afternoon Mr. Landon, we are so happy to hear you enjoyed your stay with us and we hope to see you again next time you are in town!

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from GM on 2 Feb 2024
Dear Wanda,Thank you for your feedback.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but repairs needed
Amenities were great and the staff were friendly. The room needed repairs, torn carpet and light falling off the wall in the kitchen.
Stayed 1 night in Jan 2024
Response from FOM on 10 Jan 2024
Dear Jonathan,Thank you for your positive feedback. We look forward to seeing you again in the new year.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on 10 Jan 2024
Dear Cynthia,Thank you for sharing.

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in on Thursday afternoon and I left my husband to go see my daughter in the hospital. While my husband was in the room napping someone used a key and entered our room. When I went to the front desk they said it wasn’t true. My husband was a cop for 30 years and had no reason to lie. They didn’t care. I told them I was leaving the property immediately and they refused Expedia’s request for any refund, and charged me both nights. This hotel is not safe, and the first thing you see at the desk is their multi-screen security cameras. They said nothing has ever happened like this before so therefore it didn’t happen. We decided to stay elsewhere and I’m a little surprised a hotel would be so unconcerned about a guest safety issue. Would never allow anyone I know to stay there. Be careful!
Response from FOM on 10 Jan 2024
Dear Lori,Thank you for sharing your feedback. We are following up with Marriott GXP and our leadership team at TownePlace.

6/10 Okay

Tom

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from TownePlace1 on 18 Dec 2023
Hi Tom,Thank you for your review! We look forward to having you back.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from TownePlace on 24 Nov 2023
Thank you for your review.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sedrick M.M. on 12 Nov 2023
Dear Patti,Thank you for taking the time from your busy schedule to go online to write a review about our Hotel and our Staff. We greatly appreciate it and we do look forward to seeing you again very soon. Again, thank you so much!!!

10/10 Excellent

Delaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
My stay at Townplaces was very good and comfortable
Stayed 1 night in Oct 2023
Response from Sedrick M. M. on 12 Nov 2023
Dear Delaine,Thank you for going online to write a review about our Hotel and it's staff. Thank you for giving us a 10 out of 10 rating!!! We do appreciate it greatly. Again, thank you so much and we do look forward to seeing you again!!!

8/10 Good

Ken

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from TownePlace Suites in Bossier City on 29 Oct 2023
Dear Ken,On behalf of the entire hotel team, I want to thank you for sharing about your awesome.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dominique HinesFront Desk SupervisorTownePlace Suitesdominiquenhines@gmail.com318-741-9090

10/10 Excellent

Marybeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY!!
Stayed 2 nights in Oct 2023
Response from Sedrick M. M. on 22 Oct 2023
Thank you Marybeth for the awesome feedback!!! We appreciate it so much. Hopefully you will come back to stay with us very soon!!!

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cedric at the front was great.
Stayed 1 night in Oct 2023
Response from Lindsey on 16 Oct 2023
Thank you Brad for your awesome feedback we pride ourselves on great customer service.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
Hello.Thank you for taking the time to share your review.

10/10 Excellent

Shanaquewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing stay....
The customer service was amazing. The young lady at the front desk was sweet and helpful. She was truly pleasant. The bed was beyond amazing. I was able to sleep, get rest. The hotel was quiet and in a good location. I ate next door at the Texas Steak house which was full though the area was still quite. Breakfast was not all that I expected. 😕 I had a couple premade burritos, some fruit, and bottled water. It was ok though not what I was hoping for.
Stayed 1 night in Sep 2023
Response from Yashica Finley on 6 Sept 2023
Dear Shanaquewa,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to having you again as a guest in our hotel.

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Wi-Fi was unreliable, which is not good when you need to work on your computer!
Stayed 11 nights in Aug 2023
Response from Dominique Hines Front Desk Supervisor on 21 Aug 2023
Dear Jan, Thanks for going online to post an awesome review. I do apologize about the issue with the Wi-Fi you had while staying with us. We strive to make you feel at home. The Wi-fi is completely up and running. Thank you for taking the time out your busy schedule to give us a wonderful review. This type of feedback makes us so proud we were able to make your stay pleasant and you feel at home here at TownePlace Suites. We really do appreciate you come back and see us again.

10/10 Excellent

katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Samolia on 10 Aug 2023
Thank you for going online to write such a great review. We always look forward to hearing from our valued guests and how they felt about their stay here at TownePlace Suites!!! Again, thank you for going online to write a review!!!

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lady that checked us in, Somalia, was very pleasant.
Stayed 1 night in Jul 2023
Response from Samolia on 1 Aug 2023
I Appreciate that so much, I am very happy to have made your stay very pleasant and we hope to see you again very soon.

10/10 Excellent

Abiodun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staffs are also very professional
Stayed 1 night in Jul 2023
Response from Sedrick on 26 Jul 2023
Thank you for going online to write such a great review. We always look forward to hearing from our valued guests and how they felt about their stay here at TownePlace Suites!!! Again, thank you for going online to write a review!!!

10/10 Excellent

Kimberly

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean and comfortable. The staff was the best, very friendly going over and beyond. I think the lady at the front desk is Dominque...she was awesome.
Stayed 1 night in Jun 2023
Response from Ops on 23 Jun 2023
Dear Kimberly,Thank you for your recognition of Dominique and staff. I will be sure to praise her for her kindness.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ops on 19 Jun 2023
Thank you.

6/10 Okay

Bonnie

Travelled with family
Disliked: Cleanliness
Housekeeping was poor
Stayed 3 nights in May 2023
Response from Ops on 13 Jun 2023
Dear Bonnie,Thank you for taking time to share your feedback with us. I am so sorry that you had a very poor experience in housekeeping and would like to know more information to improve. For example, length of stay with us?Thank you again and please feel free to share more about your stay.

2/10 Terrible

R.L.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ops on 13 Jun 2023
Thank you for posting your review

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Amazing hotel. Always clean. Service is awesome.
Stayed 6 nights in May 2023
Response from Ops on 13 Jun 2023
Thank you for this awesome review!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
not the greatest part of town but hopefully changing.
Stayed 1 night in May 2023
Response from Ops Manager on 23 May 2023
Dear Scott,Yes, this part of town is growing and getting better. Thank you for positive review, and we look forward to having you back.

8/10 Good

Monty

Liked: Staff & service, amenities, property conditions & facilities
The staff were exceptional
Stayed 7 nights in Apr 2023
Response from Sedrick M. M. on 1 May 2023
Thank you for taking the time to write a few great words about our staff and hotel. We really appreciate it and hope to see you soon.

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Ops Manager on 6 Apr 2023
Dear John,Thank you for your positive feedback.

10/10 Excellent

Ang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!!
Stayed 1 night in Mar 2023
Response from Sedrick on 2 Apr 2023
Thank you for taking the time from your busy schedule to write a review about our Hotel and staff!!! It gives me great pleasure in knowing that our staff is taking care of and satisfying our guests' needs. I will definitely mention this in our morning meeting in the morning. Again, thanks for writing such a short but sweet review!!!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable!
Pleasant stay, unit was tiny, but space was maximized. Calling this a suite is deceptive!
Stayed 2 nights in Mar 2023
Response from Yashica on 22 Mar 2023
Good morning. Thank you for taking the time from your busy schedule to write a review about our hotel. I do understand how you feel about the space in your room, as I feel also that the space was maximized, but maybe when the property was built, the owners at that time could have considered more space. But as we are approaching 13 years, we will be undergoing a FULL renovation starting during the third quarter of this year. Again, thank you for taking the time to go online to write a review about our Hotel!!

10/10 Excellent

Quennette, Lawndale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Lori helped us with everything needed! Thank you!
Stayed 1 night in Mar 2023
Response from Ops Manager on 20 Mar 2023
Dear Quennette,Thank you for taking the time to share.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ops Manager on 14 Mar 2023
Good morning. Thank you for taking the time to share your feedback with us by scoring us a 10!!! We look forward to having you here again in the near future.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Ops Manager on 14 Mar 2023
Dear Daniel,Thank you for taking the time to post your review.

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Ops Manager on 20 Mar 2023
Dear Jake,Thank you for taking the time to share your feedback.

8/10 Good

Junior Cesar

Stayed 1 night in Jan 2023
Response from Chyraune on 19 Jan 2023
Thank you so much for choosing us. We hope to see you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing FOH Staff!!
Stayed 5 nights in Jan 2023
Response from Chyraune on 13 Jan 2023
Thank you so much for staying with us and for providing us with your feedback. We look forward to your next visit.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff at both check/in and check-out were amazingly kind and welcoming. Additionally, the room and bathroom were extremely clean and comfortable.
Stayed 1 night in Dec 2022
Response from Chyraune on 30 Dec 2022
Thank you so much for your Feedback! I will share your comments with the staff as we strive to continue great customer experiences. We hope to see you again soon!

8/10 Good

Anne, Den Haag

Travelled with family
Liked: Cleanliness, staff & service
The staff were friendly and helpful. I would recommend anyone to stay with them for a visit.
Stayed 1 night in Dec 2022
Response from Chyraune on 25 Dec 2022
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was all nice
Response from Chyraune on 14 Dec 2022
Thank you for choosing to stay with us and for providing feedback as we strive to deliver great guest relations. We hope to see you again soon.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Chyraune on 14 Dec 2022
Thank you for staying. We hope to see you again soon.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Chyraune on 14 Dec 2022
Thank you for staying. We hope to see you again soon!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very clean and comfortable room, got a great night's sleep. Staff was super friendly and professional. I would definitely stay here again if my travels bring me to Shreveport in the future.
Stayed 1 night in Nov 2022
Response from Chyraune on 14 Dec 2022
Thank you so much for taking the time to provide us with feedback as we continue to strive to build our guest relations. We look forward to seeing you again in the near future.

8/10 Good

Harrison

Liked: Staff & service, property conditions & facilities
They care
Stayed 1 night in Nov 2022
Response from Chyraune on 14 Dec 2022
Thank you so much for taking the time to give us feedback as we continue to strive for the best customer service possible. We hope to see you again in the near future.