Outdoor pool

Reviews of Best Western Pineywoods Inn

2.5 out of 5
Best Western Pineywoods Inn
306 US Highway 59 Loop, Atlanta, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 163 reviews" "
Rating 8 - Good. 62 out of 163 reviews" "
Rating 6 - Okay. 19 out of 163 reviews" "
Rating 4 - Poor. 4 out of 163 reviews" "
Rating 2 - Terrible. 5 out of 163 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We always stay here for an annual hunting trip. It’s been very clean except this stay. Stains on sheets and chair.
Stayed 1 night in Mar 2024

8/10 Good

margaret

Stayed 1 night in Feb 2024

6/10 Okay

Ashley

Travelled with family
Disliked: Staff & service, property conditions & facilities
Mediocre hotel. Very limited places to stay in the area. Property is in need of upgrading. The shower had chips and cracks in it and the washcloths/towels were coming apart. No cleaning during stay (2 day stay).
Stayed 2 nights in Nov 2023

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Stayed 1 night in Nov 2023

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Atlanta
Could use some updating, furniture worn, bedding skimpy, but clean, wonderful breakfast and terrific staff at breakfast, and check in.
Stayed 1 night in Oct 2023

2/10 Terrible

Misti

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay
Stayed 1 night in Jul 2023

8/10 Good

Wesley

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Danny on 23 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danny PatelGMBest Western Pineywoods Inn

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again!
We were very pleased with our stay! Our room was quiet and comfortable...even though we were on the 1st floor (we normally try to get a room on the top floor). The breakfast was better than most places that we've stayed! I would definitely recommend this hotel!
Stayed 1 night in Jul 2023
Response from Danny on 23 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danny PatelGMBest Western Pineywoods Inn

10/10 Excellent

Michael

Stayed 3 nights in Jun 2023
Response from Danny on 23 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danny PatelGMBest Western Pineywoods Inn

8/10 Good

Garrett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and ez
the staff was great. cleaning staff excellent
Stayed 5 nights in Jun 2023
Response from Danny on 23 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danny PatelGMBest Western Pineywoods Inn

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Danny on 23 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danny PatelGMBest Western Pineywoods Inn

8/10 Good

Ebony

Stayed 1 night in May 2023
Response from Danny on 23 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danny PatelGMBest Western Pineywoods Inn

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

IRISH JOY

Travelled with family
Disliked: Staff & service, amenities
towels provided were so small like kids size. was told that its the best western size. informed us to ask for extra towel instead to the housekeeping the next day. but on that day, they refused to give coz its check out time. staff are so rude
Stayed 1 night in Apr 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and really quiet hotel. It was a pleasant experience
Stayed 1 night in Mar 2023

10/10 Excellent

Chris

Stayed 1 night in Feb 2023
Response from Danny on 9 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Danny on 9 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rachel

Stayed 1 night in Dec 2022

8/10 Good

Kara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
No complaints whatsoever! Parking lot wasn’t lit the best but that’s me nitpicking.
Stayed 2 nights in Nov 2022

10/10 Excellent

Adrianna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk clerk! She was very nice, room was clean, comfy beds. Probably one of the nicer hotels I have stayed at!

6/10 Okay

Roxanne

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Glaston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendant in the dining area went above and beyond to help us with our family. She made our visit one to remember.
Stayed 2 nights in Sep 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Danny on 19 Aug 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sam

Stayed 3 nights in Aug 2022
Response from Danny on 19 Aug 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Paul

Stayed 1 night in Jul 2022
Response from Danny on 19 Aug 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kristi

Business traveller
It was fine
Stayed 1 night in Jul 2022
Response from Danny on 19 Aug 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad little BW
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfortable Room!
Room was clean and beds were comfortable. All in all, it was a good experience. (The only drawback is that there is no elevator, so you have to use the stairs if your room is on the second floor.)
Stayed 1 night in May 2022

2/10 Terrible

KRIS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After check-in we went to our room to find the shower/bathroom had black mold/algae and had obviously not been cleaned in a LONG time. Switched rooms and then had the cleaning crew barge into our roomand start cleaning up when we went to get breakfast. AT 830. WE HAD NOT EVEN BEEN GONE FOR 5 MINUTES. Go ANYWHERE else in town.
Stayed 1 night in May 2022

8/10 Good

David

Stayed 1 night in Apr 2022

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Delicious food.
Stayed 1 night in Apr 2022
Response from Danny on 18 Apr 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly greeting when we checked in after a long drive. Didn’t like them closing breakfast at 9:15 when was to be open until 9:30.
Stayed 1 night in Mar 2022
Response from Danny on 23 Mar 2022
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very nice, we will be back.
Stayed 1 night in Mar 2022
Response from Danny on 7 Mar 2022
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay will come again
Stayed 4 nights in Feb 2022
Response from Danny on 7 Mar 2022
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
While the hotel was “non-smoking,” the room we were in smelled so terribly of cigarettes that we went to the store and bought a febreeze plug in for the room along with spray to counter the smell. We were delayed arriving by 1 day because of an ice storm that shut down the highway and was told that our room reservation was this cancelled and we had to pay full price all over again which I was told was a hotel.com policy and not there’s. We did finally get refunded but it was a less than stellar experience. We cut our stay early by a day to go to another hotel in a different town.
Stayed 3 nights in Feb 2022
Response from Danny on 8 Feb 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Cullen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Stephen Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Excellent In Every Way!
Excellent in EVERY WAY‼️
Stayed 2 nights in Dec 2021
Response from Danny on 13 Dec 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Megan

Stayed 1 night in Nov 2021

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 5, 2 night stay
Family of five stayed in 2 queen size beds room, everything was perfect, clean, staff very friendly, especially breakfast lady :) We asked for roll away bed and it was delivered in 10 min, they cleaned our room and gave extra towels even that we didnt ask (some guests complained that there is not daily housekeeping, but there is!) Sheets were clean, bathroom was clean We will stay there next time
Stayed 2 nights in Nov 2021
Response from Danny on 29 Nov 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Benita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The hotel was average. They charged a $100 incidental fee for a $110 room which is not average. The breakfast was closely guarded by the owners relative which makes it awkward. There was no remote in the room and there were lightbulbs that were burned out.
Stayed 1 night in Nov 2021
Response from Danny on 23 Nov 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 903-799-8500.

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Danny on 23 Nov 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

DaPatrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Danny on 20 Sept 2021
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Danny on 8 Sept 2021
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great everything except breakfast
Stayed 1 night in Jul 2021
Response from Danny on 1 Aug 2021
Thank you for completing our survey regarding your recent stay at our property. Our team is deliver a superior experience for you and other guests in the future. We hope you will come back and see us again committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us soon.

10/10 Excellent

kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Danny on 19 Jul 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.