Shorwell Holidays from £400

Great location for visiting Marwell Zoo. However, the hotel desperately needs a refurb. The room was dirty and needed updating - the bathroom countertop was rotten and falling apart, the toilet bowl was stained, the radiator was rusty, walls marked, etc, etc. Quite dressing really. It was definitely overpriced for the quality of accommodation provided. The breakfast was also very basic and overpriced for what was provided, especially £10 for a toddler who just ate some weetabix. The hotel has so much potential. Please please do a total update.

Great place. Checkin super easy. Room was a twin and lovely. Shower pucker too which is important. Pool was a lovely touch and breakfast was monster.

The hotel was tired and just ‘ok’. I’ve stayed in Macdonald hotels and they’re been great hence booking a new one to try. To be honest I’ve stayed in better budget hotels. The bathroom has grout missing and quite mouldy and not well maintained tiles etc. The restaurant only served DIY instant decaf sachet coffee which is so poor. Not much choice for vegans and the staff were not helpful when I asked. I wouldn’t return here, overall very disappointed as this was meant to be a celebration for both my sons graduating. Leisure facilities were ok but when I went back to get changed not a lot of room as multiple spa parties in the changing area. Had to wait.

Very polite and helpful. Would return!!