Ratings based on 3,450 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent hotel

Posted 25-Sep-2017
Pros: Everything -- staff and location especially
Location: Many reasonable and good restaurants nearby . Shinduku station within walking distance to go anywhere in Tokyo
We stayed here for six nights in a spacious room and bathroom. We found many reasonable restaurants nearby and even entertainment on Friday night near the Shinduku JR station. Staff were lovely and most spoke very good English and were very attentive to our needs. Business area near a hospital and also university. We would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel! Heart of Shinjuku.

Posted 24-Sep-2017
It was really pleasant staying at this hotel. Hotel service was really nice. I would come back again because of it alone. Cleanliness is very good but could be better. As for the room, it was really nice of them to give me a bigger size for an upgrade. I just hope that next time, the bed would be single big bed not two connected to each other. Furthermore, the place is surrounded with different accessible train stations. So you can pretty much easily go anywhere in tokyo with ease. But the best thing of all, the hotel gives you a personal cellphone to use! What??!!!! Yep very cool. Overall, this hotel is top notch.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york, ny

Very,good hotel near a tourist area

Posted 23-Sep-2017
It was great place and would visit again. The hotel is near great resturant that are affordable. The hotel is near the train station so it is easy to get around. The hotel is near the Keio Mall which is a huge shopping center.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson

Great Tokyo Hotel

Posted 17-Sep-2017
First trip to Japan. Found this hotel on Expedia. Our stay at Keio Plaza was a wonderful experience, including the room, the staff, the location, and the amenities. Although not inexpensive, very fairly priced for what we got. Thank you Expedia.
5 out of 5
Recommended
for Families
by A verified traveller from Atlanta

Traveler's Delight for Tokyo Trip

Posted 13-Sep-2017
Pros: Check-In Room Courteous Staff Directions on the spot
Location: shopping different districts
Checking in was easy and that defined the remainder of the stay at the Keio Plaza Hotel. The several restaurants each provided a food experience to match our taste and the hotel employees were always helpful and courteous. The room was quiet and well-apointed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland oregon USA

Posted 10-Sep-2017
Pros: The food available is great and has many options to choose from.. The location is great. The room was large and comfortable
Location: The location to the Shinjuku train station couldnt be better. Beautiful place to walk.
This is our second time staying in this hotel. The location is great. Close to major train station and close to Haneda Airport. The hotel has great amenities and the staff is helpful and gracious.
5 out of 5
Recommended
for Everyone
by A verified traveller from birmingham

excellent hotel in a great location

Posted 03-Sep-2017
We stopped in this hotel for 10 nights and we had a fantastic experience. All staff were friendly, room was quiet. Room was spacious and it was a great addition having 2 free bottles of water each day. The hotel is around 10 minute walk from shinjuku station so its a perfect base for exploring.
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean, friendly and well located

Posted 21-Aug-2017
The hotel is in a quiet location but close to railway station and shops. Easy access to day tours. Nice staff and clean room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Good choice for Tokyo stay.

Posted 14-Aug-2017
Close to numerous dining facilities. Relatively short walk to train stations. Excellent staff and clean rooms..The only improvement I would wish for is a coffee shop with Western hours. Coffee maker in room is loud like an air compressor.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Convenient to shopping and train station

Posted 08-Aug-2017
Pros: See above
Cons: My room could have been a little bigger, but still very comfortable.
Location: Shopping is 10 minutes away by connecting walkways to shops and train station.
Nice hotel, close to shopping which is what I was looking for, and Shinjuku station. Great staff, breakfast buffet, bath products and other amenities, concierge, checkin/out,transportation to Disney and airport. Highly recommend.