Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
1.5 Room cleanliness
2.2 Service & staff
1.5 Room comfort
1.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Couples
by A verified traveller

Posted 05-Aug-2015 on Hotels
The view etc was good. But we were not happy with the room. Else food and room service was good. This place is closer to Dharampur and 13/14kms far from Kasauli. I did not know this while booking else I would have booked this place for sure. Online booking of hotels are really tricky. I also paid in full while online booking. In such case we have to settle down with whatever room the hotel management provides. I mean you can not just go around looking into all the rooms.
1 out of 5
by A verified traveller from delhi

Useless property big spiders in Washroom as

Posted 07-Jun-2015
Pros: Only Location that all
Cons: overall people management
Worst to stay at this property. Poor Food Quality
3 out of 5
for Everyone
by A verified traveller

Posted 05-Jan-2014
Actually I want a stay in main Kasauli but Expedia guy has arranged the stay at Surya Rock Rose which is too far from Kasauli ......... Ph no: mentioned on the confirmation mail was not working so I had to ask from almost dozen people about the hotal location.......... Sign Board ( at the entrance) in the hotel is not placed at the right place so that visitor can't get the Reception place easily......... Although I had booked Delux room but due to unavailability of the room I was given Super Delux room .... Room doors was uneven .... Toilet was not cleaned properly ... No sleepers .... Cable was not working ..... In such a cold, there is no room heater & only 1 blanket (1 more blanket & room heater were provided on request) ................ Buffet breakfast was supposed to be provided as complimentary but not available then order was taken & additional charge was paid for partial breakfast ............. I must say in the end that Dinner & breakfast was delicious & tasty .
1 out of 5
for Families
by A verified traveller

Posted 27-Sep-2013 on Hotels
not good service poor management