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Reviews of Sterling Kufri

4 out of 5
Sterling Kufri
NH 22, Post Office Fagu, District Shimla, Theog, Himachal Pradesh

Reviews

5.6
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 3 out of 8 reviews" "

5.6/10

Cleanliness

5.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2020

4/10 Poor

Bharat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Kufri
It was really amazing. The best part is the location of the property. It's a walkable distance to the adventure park. Travel Desk Mr. Surender Thakur is an amazing person to help in planning your sightseeing.
Stayed 3 nights in Dec 2018
Response from Sterling Kufri on 17 Nov 2023
Dear Vicky,Thank you for your amazing feedback! We're glad to hear that you loved the location of our property and found it convenient to reach the adventure park. We'll be sure to pass on your compliments to Mr. Surender Thakur from our Travel Desk for his excellent assistance in planning your sightseeing. We hope to welcome you back soon for another memorable stay!Sincerely,The Sterling Holidays Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Scope for improvement is there
Just Ok
Stayed 2 nights in Nov 2018
Response from Sterling Kufri on 17 Nov 2023
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to work with front desk.
I am glad Expedia has changed their ratings. As it turns out I switched reservations to another hotel. I would never have booked this hotel if it had been rated this low, but it was a 4 star and I thought it would be sufficient, but when I read the reviews it was too late to get a refund. I understand not getting a refund for our first night, but the staff would not even work with Expedia to release the funds for any of the 4 nights, even though I requested a refund from Expedia only 30 minutes after making this reservation. I wish the staff would have been willing to work with us because I am sure they would have been able to fill the room later since it was Independence Day weekend.
Stayed 4 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible smell, pathetic staff, awful hotel
PATHETIC hotel . Got decieved seeing their pictures online. They are cheaters. Horrible bathrooms and bad smelling hotel , bathrooms and even the restaurant. It smelled urine everywhere in the hotel. Absolutely hated my stay and had the worst holiday because of the hotel. I wish I could shift the another hotel , but unfortunately I had prepaid for the rooms.
Response from Sterling Kufri on 17 Nov 2023
Dear Guest,We're sorry to hear about your disappointing experience at our hotel. We apologize for any inconvenience caused by the condition of the bathrooms and the overall smell of the hotel. We take your feedback seriously and will make sure to address these issues. We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,The Sterling Holidays Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful place
Mattress was not comfortable. Rest the hotel was excellent.
Response from Sterling Kufri on 17 Nov 2023
We are ecstatic to know that you loved your experience with us. Promising the best - always!Sincerely,The Sterling Holidays Team

2/10 Terrible

Judith Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't trust the information! It is not true!
Me and a friend booked and paid for an upgraded "premier" room at extra cost. We chose this hotel and this upgraded room since it was supposed to be a bigger room than the standard room, with seating area, mountain view, and our own FIREPLACE (!) - which we thougt would be super nice when being in the forest, and the weather forecast said "rain and cloudy". When we arrived we were shown a room without a view and without a fireplace. It turned out that they did not even have a fireplace at the property at all. We explained straight away in a polite manner that we wanted to cancel the booking and have our money refunded due to totally wrong information on the web page. Then it all began: No excuse at all, and all the staff we tried to talk to refused to cancel the booking and make any refund nor to contact hotels.com. Some pretended they did something to help, but that was just a lie as well. They also refused to confirm that we did not stay at the hotel. The athmposphere got quite unpleasant. IF they would have tried to solve the situation, this feedback would not have been given. But they really, really behaved badly! Also, be aware, the rest of the hotel is not even close to being as nice as shown in the pictures. Total disappointment, especially since they continued lying!
Response from Sterling Kufri on 17 Nov 2023
Dear Judith,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay at our hotel. We understand that the absence of the fireplace and the misrepresented room details were disappointing. Our team is currently working on rectifying the information provided on our website to ensure accurate details. We regret any miscommunication or lack of assistance you encountered from our staff. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please do not hesitate to reach out to us.Sincerely,The Sterling Holidays Team