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Reviews of Hotel Marina

4 out of 5
Hotel Marina
The mall, Shimla, Himachal Pradesh

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jignesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my family at the executive suite. The staff were all very helpful and always willing and eager to help. (e.g. Taking luggage to and from the room the staff insisted to leave it to them which was very nice service , room service to make up beds in the evening were fast and efficient, IT problems with TV quickly rectified, staff left plenty of water bottles when visiting the room without being asked). The beds were comfortable and the room AC excellent at controlling room temperature. The hotel was modern well kept and clean. We tried the resturant in the evening and found the food to be well prepared to a good standard and tasty. Location great on the Mall Road allowing an easy walk to the ridge. We thoroughly enjoyed our stay (shame only for one night) at the Marina and we would definitely consider booking again and recommending to others.
Stayed 1 night in Apr 2023

4/10 Poor

Ashwani

Travelled with partner
Disliked: Amenities, property conditions & facilities
Okay rooms but with dark blackish interior. Had booked a suit which we found didn’t have any view or fresh air or light then they shifted us to a downgraded room but no adjustment for the higher money paid for the suit. Worst part was food… less than ordinary .. smelling like stale. Not a tying again
Stayed 1 night in Jan 2023

2/10 Terrible

Ravi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful service
Service was pathetic. Never book this hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Stay at Marina
excellent stay, amazing location, very neat and clean. Excellent Staff
Stayed 6 nights in Jun 2022

10/10 Excellent

Sridhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff from front desk, restaurant and room service were excellent. Hotel & rooms are super nice & well maintained.
Stayed 4 nights in May 2022

10/10 Excellent

karishma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location and staff was super nice
Stayed 4 nights in Apr 2022

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Trip was amazing. Hotel was great. Smoky air was an issue. Not sure if it was the hotel or the location, but I didn't have as much of an issue with the smoke at the other places I stayed. Probably not an issue during other times of the year though. I stayed during the winter when the smoky air is known to be worse.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located. Excellent hotel with superb service. Would always want to stay at Marina for all our Shimla visits!
Stayed 5 nights in Oct 2019
Response from Praveen on 4 Dec 2019
Dear Guest, Thank you for your valuable feedback.

8/10 Good

Nameet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

DC, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located at quiet end of The Mall and with a beautiful view, thoughtful welcome fruit and chocolates and free upgrade. Bathroom was even better than marriott which I thought would be hard to beat.
Stayed 2 nights in Nov 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Very comfortable, clean and the service was wonderful. Great room with beautiful views from lovely windows.
Stayed 1 night in Nov 2017

10/10 Excellent

Kini, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the tip of THE MALL. Convenient!
Yes it's quite a walk to the ridge but at least you have the comfort of parking your car at the facility. Most hotels located at the mall do not have parking as cars are strictly restricted in that area. The food the exemplary!!! I tried almost everything from their menu, blueberry pancakes and waffles, chicken lasagna and Indian cuisine. It's just out of the world, the quantity is good and the food quality is awesome. In room dining takes just a few minutes. The only thing I did not like was that on the last day of our stay during the middle of the night I could hear the tv from next door. It was so loud and clear that I could even tell what they were watching. I wanted to call the front desk to complain but I refrained and waited, it was my last night there and I am a slight sleeper anyway. The balcony had a wonderful view!! I would definitely recommend this hotel.
Stayed 3 nights in Nov 2017

10/10 Excellent

Sachin, Gurugram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and food
Most elaborate food menu I have ever seen in a hotel even when compared to 5 start hotels. The food quality was very good and service standards very high.
Stayed 1 night in Jul 2017

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest new Hotel in Shimla
Perfect and Clean and well done
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
luxury hotel with noisy wedding hall
We stayed two nights: Rooms are luxury and comfortable but you can't stay in because of loud music and strong bass tones from the wedding hall till 11:00 pm. I describe it as wedding hall with expensive rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Modern
Very Comfortable and Modern. A comfortable walk to Mall Road.

6/10 Okay

Parminder, Bombay

Liked: Cleanliness, room comfort
Highly recommended for business & holiday
Stay was quite comfortable, location is good, on The Mall & just 10 mnts walk to the Ridge

4/10 Poor

Aman, New York

Disliked: Staff & service
Front desk staff was rude. I called on our last day about 5 times without an answer as we needed to have a porter bring our luggage out. When I came up to the desk, there was 1 staff member there and he was on a personal call. He took his time getting off the phone and when I said that I did not get answer from front desk, he said it was 'impossible'. Bathroom shower also had a leak... Restaurant staff was very good. The hotel also ripped us off by charging extra occupancy rate for a child after our credit card info was put and the extra charge was not disclosed prior to the payment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, kind staff
Excellent service, kind staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, clean moden rooms
Marina is location at one end of the mall road - hence, excellent location. Its a new hotel, so rooms are clean and modern. Food was good too. What can be improved - heating inside the rooms, staff is couteous but their responsiveness can definitely be improved

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience
Vert nice rooms. No complaints. Had a really great experience.

8/10 Good

Abhinav, Ludhiana

Liked: Cleanliness
value for money in peak season!
the most value for money choice at mall road shimla without a doubt with a hint of luxury and good food. 2 year old property. entry and exit to the property in a car is an issue. very close to mall road 5 min walk.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel had an pleasing view from the balcony
Even after having confirmed booking had to wait for 7 hrs to get room.

10/10 Excellent

Shailender Bahl, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding stay
it was great to stay in this hotel, very clean, safe parking at such mall road, little bit costly as they have not provide buffet breakfast at such price, overall we have enjoyed our stay in this hotel,

8/10 Good

Sam, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The newest property in Shimla, ideal location
The quality of the linen was excellent. The food was very tasty. The rooms have Tata Sky HD plus. The staff was very courteous.

8/10 Good

Mukul, New Delhi, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !!!!!!
Hotel Marina is a great place to stay in Shimla. The hotel is maintained nicely and staff is well mannered and the best part of this property is its location which is just 5 minutes walk from the Mall Road and it also have its own parking space with the valet service which very useful in Shimla.

10/10 Excellent

Prince Minhas, Jalandhar, Punjab, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
What a lovely hotel with the most perfect location. At the corner of the mall so one can actually drive into the hotel on the mall and only a couple of minutes walk takes you on the main mall. The hotel itself is most modern and has all the amenities of a star hotel. Amazing rooms with great views. Superb service and great interiors........
Executive Room

10/10 Excellent

Sumana, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great service n nice hotel...

8/10 Good

anand, delhi

Liked: Cleanliness, property conditions & facilities, room comfort
our stay in shimla
Being a new hotel the rooms are clean and very nice view of the valley from the room. On the other side the mall and 15 min walk to the church. Nice place if one wants to stay close to mall road. The service is not up to the mark and little slow. The club bar closes very early at 10.30 which is absurd. Scope for improvment in the staff quality and behaviour.

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
every thisn was fine they are upto what they have commited