The Waterfront, Level Street, Brierley Hill, England
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 462 out of 1000 reviews" "
10 - Excellent
462
Rating 8 - Good. 347 out of 1000 reviews" "
8 - Good
347
Rating 6 - Okay. 127 out of 1000 reviews" "
6 - Okay
127
Rating 4 - Poor. 36 out of 1000 reviews" "
4 - Poor
36
Rating 2 - Terrible. 28 out of 1000 reviews" "
2 - Terrible
28
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Martin, County Durham
Business traveller
10 Apr 2024
Liked: Staff & service
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Martin
Stayed 2 nights in Apr 2024
Response from Operations Manager on 11 Apr 2024
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Kerwin
Stayed 2 nights in Apr 2024
Response from Operations Manager on 11 Apr 2024
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
Graham
24 Mar 2024
I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Graham
Stayed 1 night in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
very freindly staff, great room and breakfast. Bar cocktails were from ready made bladder bags which was disappointing.
Paul
Stayed 1 night in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Paul,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
Josephine
Travelled with partner
23 Mar 2024
Very quick check in, room was clean comfortable and warm. Restaurant was nice too, thank you
Josephine
Stayed 1 night in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Josephine,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
6/10 Okay
Darryl
Travelled with partner
22 Mar 2024
Liked: Cleanliness, staff & service, amenities
Rooms need some TLC outdated and need painting etc
Darryl
Stayed 1 night in Mar 2024
Response from Operations Manager on 23 Mar 2024
Dear Darryl,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear Daniel,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
8/10 Good
Anthony
9 Mar 2024
Anthony
Stayed 1 night in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
The staff at this hotel are incredible. Nothing is too much trouble and everything is done with a smile. They are efficient, kind,and helpful. The pool is lovely, the food excellent. Going to the Copthorne in Merry Hill is like home from home.
Karen
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Karen,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
As usual, the staff are excellent. They are welcoming and efficient and very friendly. I had made 3 separate reservations as i wasn’t sure how long i needed to stay. The changing that was necessary was made very easy and kindly done. This hotel has the best staff I have ever encountered. The health club is lovely too.
Karen
Stayed 1 night in Mar 2024
Response from Operations Manager on 3 Mar 2024
Dear Karen ,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.
Rebekah
Stayed 1 night in Feb 2024
Response from Operations Manager on 25 Feb 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
We liked being able to use the pool and hot tub.
Room was very comfortable.
Staff were friendly and helpful
Emily
Stayed 1 night in Feb 2024
Response from Operations Manager on 28 Feb 2024
Dear Emily,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy
Louise
Stayed 1 night in Feb 2024
Response from Operations Manager on 21 Feb 2024
Dear Louise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
Andrew
17 Jan 2024
Andrew
Stayed 1 night in Jan 2024
Response from Operations Manager on 19 Jan 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
Kafil Uddin
15 Jan 2024
Kafil Uddin
Stayed 1 night in Jan 2024
Response from Operations Manager on 17 Jan 2024
Dear Kafil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
6/10 Okay
Richard
12 Jan 2024
Richard
Stayed 2 nights in Jan 2024
Response from Operations Manager on 15 Jan 2024
Dear Richard,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
David
9 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Operations Manager on 15 Jan 2024
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Diane
9 Jan 2024
Diane
Stayed 1 night in Jan 2024
Response from Operations Manager on 15 Jan 2024
Dear Diane,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Lisa
7 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Weekend Leisure Stay
Staff are really friendly and welcoming. Hotel itself is a bit dated but facilities are good and the hotel is clean. Free parking, great location for Merry Hill shopping and a short drive from Dudley zoo and castle.
Lisa
Stayed 2 nights in Jan 2024
Response from Operations Manager on 9 Jan 2024
Dear Lisa,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
2/10 Terrible
Amanda
Travelled with partner
4 Jan 2024
Liked: Amenities
Disliked: Property conditions & facilities
Hygiene and clanliness is awful
2 rooms literally un acceptable standard
Reported no Housekeeping had to clean myself
Spoke to management still waitingbfor response from them .
Amanda
Stayed 1 night in Jan 2024
Response from Operations Manager on 9 Jan 2024
Dear Amanda,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.I have contacted you directly today.Kind regards,Mark ChildsOperations Manager
8/10 Good
Kerwin
2 Jan 2024
Kerwin
Stayed 2 nights in Dec 2023
Response from Operations Manager on 22 Jan 2024
Dear Kerwin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Sammy
31 Dec 2023
Liked: Staff & service
Sammy
Stayed 1 night in Dec 2023
Response from Operations Manager on 31 Jan 2024
Dear Sammy,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
Just needs a little updating as it look very modern from the outside but the rooms only look very dated but it was a lovely stay and I would stay again the staff was all very nice
Keeley-Anne
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Keeley-Anne,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
Dear Farhaan,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
We ended up arriving extremely late - all front desk staff very helpful and rooms comfortable.
Nigel
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Nigel,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
Overnighter to visit the office. Easy check-in, good size room, large comfortable bed, trouser press, iron, ironing board, tea&coffee,bath and shower,good toiletries.
Rob
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Rob,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
10/10 Excellent
Joanna
24 Dec 2023
Joanna
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Joanna,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager
Dear Beryl,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear Ranjit,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Francesca
19 Dec 2023
Francesca
Stayed 1 night in Dec 2023
Response from Operations Manager on 22 Dec 2023
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
KIN Chuen
18 Dec 2023
KIN Chuen
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Kin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
First night couldn’t sleep because they had clubbing going on downstairs.
They didn’t help with luggage. Didn’t help with anything.
I had to park so far away which is a parking lot used for people who wanna smoke cheese.
Rooms are from the 1980s
Toilet flushes and doesn’t stop flushing.
Lighting is so dim.
Room so gloomy and depressing.
Everything is just so old and creaky.
Moosa
Response from Operations Manager on 20 Dec 2023
Dear Moosa,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager
8/10 Good
Francesca
15 Dec 2023
Francesca
Stayed 4 nights in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
6/10 Okay
Lisa
Travelled with group
10 Dec 2023
Lisa
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Lisa,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager
It was a perfectly acceptable hotel, with a good gym, and an ok pool, the staff were all great. The room did not have aircon, but that was not an issue for staying in the winter. for what we paid could not have asked for more.
William
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear William,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
Annette
4 Dec 2023
Annette
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear Annette,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Clare
3 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Clare
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear ,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear Richard,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
William
2 Dec 2023
William
Stayed 1 night in Dec 2023
Response from Operations Manager on 20 Dec 2023
Dear William,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
Dear Barry,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Stuart
28 Nov 2023
Stuart
Stayed 1 night in Nov 2023
Response from Operations Manager on 20 Dec 2023
Dear Stuart,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
Great central location staff always on hand and polite
Daniel
Stayed 1 night in Nov 2023
Response from Operations Manager on 2 Dec 2023
Dear Daniel,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
8/10 Good
Dr Saima
19 Nov 2023
Liked: Cleanliness, staff & service
Dr Saima
Stayed 1 night in Nov 2023
Response from Operations Manager on 25 Nov 2023
Dear Dr Saima,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
S
17 Nov 2023
S
Stayed 1 night in Nov 2023
Response from Operations Manager on 18 Nov 2023
Dear Reviewer,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
10/10 Excellent
Stephen
14 Nov 2023
Stephen
Stayed 1 night in Nov 2023
Response from Operations Manager on 18 Nov 2023
Dear Stephen,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
2/10 Terrible
John
7 Nov 2023
John
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear John,We really appreciate leaving a rating following your recent visit, thank you.Kind regards,Stuart FlemingGeneral Manager