Interior

Reviews of Vienna Hotel- Shenzhen Fuhua Road

3.5 out of 5
Vienna Hotel- Shenzhen Fuhua Road
73 Fuhua Road, Futian District, Shenzhen, Guangdong

Reviews

6.4
Rating 10 - Excellent. 4 out of 94 reviews" "
Rating 8 - Good. 35 out of 94 reviews" "
Rating 6 - Okay. 37 out of 94 reviews" "
Rating 4 - Poor. 9 out of 94 reviews" "
Rating 2 - Terrible. 9 out of 94 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
For the price, we had a comfortable time staying at the place However, service is so-so only. so dont expect too much Place was clean and spacious, Happy with the stay
Stayed 2 nights in Sep 2017

6/10 Okay

Manoj , Chennai

Liked: Staff & service
Disliked: Cleanliness
Not very convenient
The location was not very good and also far from metro station
Stayed 4 nights in Sep 2017
Response from haha on 16 Sept 2017
OK thank; thanks; thank you;

8/10 Good

Audiolabrat, San Francisco, CA

Liked: Cleanliness, staff & service, room comfort
Off the beaten path
I was looking for an inexpensive hotel in Shenzhen to spend the night. Mainly wanted to sleep but also wanted to find dinner and a couple of drinks. There are quite a few local eateries but as I am a foreigner it is a bit tougher for me to go to a super local location for food, I can order off of a picture menu with the best of them but I was just not in the mood that evening. Anyway, I walked a bit (20 mins or so) to explore the area and found a place for food at a shopping area with quite a few bars and restaurants (City Square Shenzhen) and met a few really nice locals.

8/10 Good

YIN KAM

Liked: Cleanliness, staff & service
Valuable for short stay still ok
Doesn't look like 4 stars hotel, think is just 3 stars. Staff helpful but not very polite but at least they can help you at the end. Room is old and little dark but bed comfortable and fully equipped so still ok, location not convenient, not close to Metro but u can take taxi from Huanggang border its about 5-10 mins and cheap.

6/10 Okay

Verified traveller

Disliked: Staff & service
Hotel is good but the staffs are not friendly. Do not recommend for my friends to stay here

6/10 Okay

Verified traveller

Room is good for the value.
Room is good for the value. It was a stop over so i didn't have time to explore the surroundings.

2/10 Terrible

ET

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I have stayed so far
toilet no shower screen, when taking shower entire toilet floor become wet and this is dangerous. Room show sign of old age, hotel seriously need to be renovated and refresh.

8/10 Good

Kek Yam

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna SZ stay
overall good. but front desk did not greet. room is cold for winter as there were no heated air coniditon. floor carpet was wet on arrival and most rooms needs to be open and could post security issues as non guest might just hide in room

8/10 Good

Chun Kwok, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall a good stay in this hotel and in a good neighbourhood close to the metro station. The only bad point was the receptionist. I don't speak Mandarin and it was clearly obvious that there was a communication problem at the beginning when checking in and I did asked if she could speak Cantonese or English. So why continue to speak in Mandarin if we couldn't understand each other? Get someone else. Just bizarre and unnecessary! Another customer waiting at the counter had to translate for her.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed. Not a four star hotel. Stayed in this hotel for a business trip. Rooms smell of smoke. Despite changing rooms, no improvement. Apart from central location would not recommended.

10/10 Excellent

Apaporn

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Sau Wan

Disliked: Cleanliness, staff & service, property conditions & facilities
Suprised to find that deposit of rmb20 is required for a spoon for a 4 star hotel!

4/10 Poor

RAJESH, Ahmedabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Required renovation
Now hotel is old renovation is required

2/10 Terrible

Edgar, Miami, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 star hotel
Big mistake about this 1 star hotel dont know how rate this 4 star hotel is very dirty no even a/c in the lobby bad smell discusting .stuff varely speak english no one was able to help you at all dont recomende at all.

6/10 Okay

KIAN TIONG, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Not so pleasant stay...........
Booked a room with King sized bed but was told by the hotel staff they have reserved a twin room for me. Waited a while at the counter for the hotel staff to sort out my booking. Finally, I got a room with king bed but the toilet is so small and the door cannot open all the way as there is a pillar behind the door. The design of the bathroom can be better. Breakfast is below expectation - China buffet breakfast. Do not expect bacon and scramble eggs. Hotel allow all guests to extend their check-out time to 2pm. That is the only thing that I like about this hotel.

6/10 Okay

gladiyow, Philippines

Liked: Cleanliness, room comfort
Comfy Stay
OK Overall...will come back

10/10 Excellent

Verified traveller

A little old but near where i want to go ..
Is very near Cyber Mart where you can buy all the computer and electric stuff .. that was my motive visiting there

8/10 Good

Richard, Singapore

Liked: Staff & service, room comfort
5 days 4 nights stay Vienna Hotel (Shenzhen)
I stay in the top floor suite. Room is OK. Room lighting switch was faulty, not able to get it repair but fortunately there are some other lights in the room that is working.

8/10 Good

Sam, Australia

Liked: Cleanliness, room comfort
great location
great location next to local shoppping market also good resturants around it

2/10 Terrible

Verified traveller

Disliked: Staff & service
What ?
At check, after 30 minutes or so, it became painfully obvious that the hotel had NO record of my booking. The fact that I had the reservation / booking confirmation with me was of NO use . That said the checkin process (not) lasted the better part of 2 hours with numerous phone calls to hotels.com service centre in the the USA and Hong Kong. Nope ... find some place else. YOU've plenty of choices.

6/10 Okay

mtarbaj, Canada

Liked: Staff & service
Vienna
I was treated well

8/10 Good

mtarbaj, North Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the stay and people were helpful in the hotel and area

8/10 Good

OddPhilosopher, London

Liked: Cleanliness, staff & service, room comfort
fair value and great location
This was the sort of pretend-Western style and standard that you'd expect for the price: comfortable enough, all a little shoddy but excellent staff although only one person spoke English so communication was extremely limited. Don't even try the restaurant - go to the little hotpot restaurants at Fuxing Road, just off Fuhua Road. The park is 3 minutes walk and this makes it a great location as clean air is in short supply in Shenzhen, so a walk or run in the morning will keep you going for the day. Overall a perfect place to stay if you don't want to spend a lot of money but need reasonable comfort.

6/10 Okay

Verified traveller

8/10 Good

Mr. J, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I stayed one night because of an event I was attending was near hotel. Hotel is in a great location close to everything. Staff spoke English and there was a great selection of food in the area and at the hotel. I would choose this hotel again.

6/10 Okay

Max

Liked: Staff & service

8/10 Good

Y M AU-YEUNG, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
friendly staffs

8/10 Good

Lamallaoui, France

Liked: Room comfort
Good hôtel
Nice hotel people are ok. The only small bad thing is the smell near the elevator. Good hôtel in general i advise.

6/10 Okay

Mike, Stuttgart

Liked: Cleanliness
Disliked: Staff & service
The hotel is in need of some renovation (in special the carpets). It has just two lifts for more than 15 floors, and the result is a slow operation and in many occasion overcrowded lifts. Too few people at the reception for the large number of guests arriving and departing, and most of the staff hardly speaks or understands English (which I would not expect for a 4* hotel). Overall, a disappointing experience.
Stayed 3 nights in Aug 2017
Response from haha on 16 Sept 2017
Thank you for your valuable advice. Have a nice day!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
가격대비 괜찮음.
Stayed 3 nights in Jul 2017

6/10 Okay

Bi Ju Joanna

照片和真實的感覺有落差
Stayed 2 nights in Jul 2017

6/10 Okay

jun

Liked: Property conditions & facilities
气味需要改善
性价比不错。感觉还好。唯一让我感觉不太满意的是气味。也许是因为夏天的原因,高温多湿,所以一进酒店大堂就闻到一股发霉的味道。去房间的走廊以及房间里面都是同样的气味。如果这点能改善的话,就是一座很不错的好酒店。
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
我是6月16号住这间酒店的,选这间是因为在地图上看到离皇岗关口很近(早上打车10分钟不到),但是房间很小很旧,地毯很脏,卫生间很就很脏,毛巾也藏。房间还一股烟味(要求的是无烟房)。网上说是4星,其实2星都不到。楼下大堂和菜市场一样,有乱又脏,又老又旧。入住登记的时候前台有个短头发的女服务员态度很差,我是到店前的20-30分钟网上订的 酒店,到店后我说了名字,她连证件和电脑都没看就问我是不是刚订的,要我等10-20分钟系统才有,我说我已经收到确认订房成功的邮件,她一脸不高兴的要我等。我领着行李,而且外面 大暴雨的,我一再坚持让她看看她们的电脑记录,我还出示了手机上的确认邮件,她才帮我在她电脑上看了一下,然后发现了我的订单才帮我 办理。上去了房卡用不了,有个大叔员工帮我开的门,告诉我 要去前台激活房卡。前台激活房卡的 男员工和帮我开房门的大师都态度很好。早上退房的时候前台也是一副欠他一百万的样子。以后不会再住了。
Stayed 1 night in Jun 2017

8/10 Good

Dongil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋은 화창베이 근처 호텔
가성비 좋고 화창베이랑 가까워서 선전 출장시 자주 이용하는 호텔이 되어 버렸네요^^ 스텝들이 영어를 잘 하지는 못하지만, 기본 의사 소통은 충분히 될 수 있답니다! 참고하세요^^
Stayed 2 nights in Jun 2017

8/10 Good

Wan Yee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便的福田區酒店
離地鐵/火車站都不遠 附近民居 熱鬧 方便..........................
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Pak hey

Liked: Cleanliness, property conditions & facilities, room comfort
附近食店林立的酒店
酒店附近食店選擇多, 熱水浴夠熱力, 整體清潔整齊. 但沒窗戶房沒有陽光光線, 座枱燈泡不亮, 致檯台沒有人接聽. 入住登記時給了1間單人房不是我預訂的雙床房, 上到了房後才知道而作更換.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Tsung Chin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
花了接近20分鐘確認hotel.com的訂房,沒有效率

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
睡床好舒適,彈性不錯
酒店乾淨舒適,價格不高,可以的話下一次會再來,愉快的體驗!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

6/10 Okay

Verified traveller

Hôtel moyen
La chambre sentait la cigarette. Hôtel très bruyant. Chambre sans fenêtre à peine plus grande que celle d'Harry Potter lorsqu'il est chez son oncle...

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

6/10 Okay

Jacqueline

附近有多吃的位置
環境舒適及衛生良好,附近有很多吃的地方。

2/10 Terrible

CHO TAI, 香港

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com 與酒店完全沒有溝通,check-in 時,職員話沒有此預訂,嚇死因為2日前已booking,並已付全費,訂單已確認,但酒店一直說沒有查到,擾讓很長時間才話找到資料,可是酒店安排的房間和我在訂時所選擇又很不同,我選特大床,即1.8m床,酒店說只有1.5m床,而且仲要房間沒有窗,真氣死人!我覺得網站應該和酒店溝通好指明清楚些,我向酒店投訴,職員反要我找Hotel.com投訴,這根本唔係4星酒店應有的服務,最後上房一看,發現完全未打掃清潔好,仲有上手垃圾和醬油污漬,我投訴,經理上門一看才道歉認錯,最後轉另一間房,那間房是1.8m床的房間,一開始又話無,氣死人! 另外,房間wifi 極差

8/10 Good

TSECHU

Liked: Staff & service