Featured Image
1/55 Featured Image

Get an overview of this hotelFamily-friendly Shenzhen hotel in Futian with 6 restaurants



This family-friendly Shenzhen hotel is located in the entertainment district, within a 5-minute walk of Shenzhen Convention and Exhibition Center and Coco Park. Shenzhen City Hall and Shenzhen Civic Center are also within 1 mi (2 km).

Hotel Features

This hotel features 6 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include a nightclub, a 24-hour fitness center, and 3 coffee shops/cafés.

Room Amenities

All 280 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include sitting areas, 24-hour room service, and TVs.

Hotel Amenities

Hotel Amenities

The Ritz-Carlton, Shenzhen features a full-service spa, 2 spa tubs, an outdoor pool, and a sauna. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at one of the 3 coffee shops/cafés. The property also has a snack bar/deli. This 5-star property offers access to a business center, limo/town car service, and a meeting room.

Public areas are equipped with complimentary high-speed wired and wireless Internet access. Event facilities measuring 16243 square feet (1462 square meters) include a conference center. This luxury hotel also offers a seasonal outdoor pool, a nightclub, and a 24-hour fitness center. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

The Ritz-Carlton, Shenzhen has designated areas for smoking.

  • Airport transportation (surcharge) 
  • Total number of rooms - 280 
  • Number of floors - 28 
  • ATM/banking 
  • Coffee/tea in lobby 
  • Number of coffee shops/cafes - 3 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • 24-hour fitness facilities 
  • Full-service spa 
  • Pool umbrellas 
  • Number of spa tubs - 2 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Designated smoking areas 
  • One meeting room 
  • Tours/ticket assistance 
  • Luggage storage 
  • Laundry facilities 
  • Sauna 
  • 24-hour front desk 
  • Business center 
  • Concierge services 
  • Gift shops or newsstand 
  • Hair salon 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Nightclub 
  • Garden 
  • Safe-deposit box at front desk 
  • Year Built 2008 
  • Number of restaurants - 6 
  • Conference space size (feet) - 16243 
  • Train station pickup (surcharge) 
  • Free pool cabanas 
  • Conference space size (meters) - 1462 
  • Conference center 
  • Snack bar/deli 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Outdoor pool 
  • Outdoor seasonal pool 
  • Breakfast available (surcharge) 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Soundproofed rooms  
  • Snack bar/deli  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  
  • DVD player  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Room Amenities

  • DVD player 
  • Premium bedding 
  • Separate sitting area 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • Satellite TV service 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Television 
  • Rollaway/extra beds available 
  • Blackout drapes/curtains 
  • iPod docking station 
  • Dial-up Internet access (surcharge) 
  • Soundproofed rooms 
  • Room service (24 hours) 
  • Down comforter 
  • Pillow menu 
  • Free cribs/infant beds 
  • Free WiFi 
  • Free wired high-speed Internet 

Where to Eat

Breakfast is available for a surcharge and served each morning between 6:30 AM and 10:30 AM.

Flavorz - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Xingli - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Paletto - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

Curv - This bar serves dinner and light fare. Happy hour is offered.

Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare.

Late night fare is available from 24-hour room service.

Nearby Things to Do

2 spa tubs are on site along with an outdoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a steam room, and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Aerobics on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Hot stone massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Minimum age to access spa is 18 
  • Number of treatment rooms 8 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: CNY 216 per person (approximately)
  • Airport shuttle fee: CNY 500 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Awards & Affiliations

  • The Ritz-Carlton, Shenzhen is listed in the 2014 Condé Nast Traveler Gold List of the world's best places to stay and the 2011 Travel + Leisure 500.
Sorry, we seem to have had an issue loading our review content. Try again?