5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews of Park Hyatt Shenzhen

5 out of 5
Park Hyatt Shenzhen
5023 Yi Tian Rd, Futian District, Shenzhen, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 35 out of 41 reviews" "
Rating 8 - Good. 2 out of 41 reviews" "
Rating 6 - Okay. 1 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s new, nice contemporary decoration. Too good food.
Stayed 2 nights in Dec 2023
Response from Eric Chu General Manager on 21 Dec 2023
Dear Guest, We appreciate your feedback and support for Park Hyatt Shenzhen. We are delighted to hear about your enjoyable stay and look forward to welcoming you back soon. Warm regards,Eric Chu General Manager

10/10 Excellent

Yi Kuang

Stayed 1 night in Nov 2023

2/10 Terrible

Ye

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined my day in Shenzhen
Ruined my day with poor service and communication. Things to share. 1. I sent my T shirt to be cleaned, obviously the staff who took my shirt never listened to my request upon handling. The next day their concierge called me asking again on how to clean. I confirmed with them many times to put the cleaned shirt in my room even with the red light on, however, they don’t listen to me. On the third day I found out there is something wrong with my shirt possible due to their over wash and I called the concierge, it took them forever to call me back…. 2. I don’t think they are qualified to be a 5 start rated hotel, all other competitive hotels even including 4 start hotels would prepare the slippers placed beside the bed, they are the exception. 3. I requested a different weight scale on the phone, the lady who answered the phone seems very impatient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.
Stayed 5 nights in May 2023

10/10 Excellent

Jingyi

Stayed 1 night in Nov 2022

10/10 Excellent

Xing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and outstanding hotel in the heart of Shenzhen
Everything is perfect. Everything is new, the room facility is modern and new. the service is very friendly and kindly to everyone. the bar on the 48th floor has a very nice night view. only one thing is that the breakfast is not enough to choose but it's home made and fresh.
Stayed 5 nights in Jan 2020

10/10 Excellent

Kit Yung Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet away from the bustle of China
incredible stay! Only glitch was the concierge booking for our car pick up upon arrival got missed but they more than made up for it with a room upgrade. Loved staying here and would return again for sure!
Stayed 4 nights in Dec 2019

10/10 Excellent

Hyung Geun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Vittoria A.

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
1st of all hotels.com indicates breakfast for 2, registration fest told us there was no breakfast included...then when I showed them my reservation she said “no only for 1”. Spent and house on hotel.com chat trying to figure it out useless. Next we headed to the elevator which randomly open on wrong follow and would no go up to our floor. Headed back down to lobby as was escorted up by manager. If that wasn’t bad enough...I ordered room service salt and pepper grinders were empty... $28 for scrambled eggs... Finally, I go to take a bath and it clearly had not been cleaned from prior guest... expensive earrings along with hair left behind. They told my colleague that I was not going to happy regardless and knew I would write a bad review... my colleagues room had a welcome note address to someone else! If in Shenzhen stay at the Regis!!! This is were I will go back on future visits ... BTW this in my 5th 3 week trip to C
Stayed 3 nights in Oct 2019
Response from Peter Hildebrand on 30 Nov 2019
Dear Vittoria A, Thank you for sharing your comments on Hotels.com. We are sorry to hear that your previous stay experience did not meet expectations. We take your comments seriously and we are addressing all points made in your review. Our Engineering team has worked with Hitachi to resolve the elevator issue you mentioned, and we have conducted training for the related Front Desk associates and also for the Housekeeping and Room Service teams to ensure these kinds of challenges do not recur for you or other guests. Sincerely, Peter Hildebrand General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, great service. The staff are very knowledgable and professional.
Stayed 1 night in Oct 2019
Response from Peter Hildebrand General Manager on 16 Oct 2019
Dear Guest, Thank you very much for sharing such positive feedback. Our business really is driven by the people who provide the experience for our guests so it is most gratifying to hear that you experienced a level of service which met or exceeded your expectations, and to know that my team were knowledgeable and professional. We all look forward to welcoming you back when you next visit our city. Sincerely, Peter Hildebrand General Manager

8/10 Good

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

KA WING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

HING FAI

Stayed 2 nights in Dec 2023

10/10 Excellent

Marlyne

Stayed 1 night in Nov 2023

10/10 Excellent

Jilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

danny

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Shenzhen
Love the service, experience, and cleanliness of the hotel. Absolutely outstanding. The staff was very polite and pleasant. The room was very tidy and spacious. The overall setting of the room is perfect, have the toilet being separated from the shower room is a plus. Have stayed in other hotels in Shenzhen. However, this is one of the best I've stayed and would absolutely go back again. :)
Stayed 1 night in Oct 2023

10/10 Excellent

Ting Fai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
非常好
Stayed 1 night in Sep 2023

8/10 Good

Calvin

Stayed 1 night in Sep 2023

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really hope that there will be a subway linking to the railway system to the hotel so that we won't get wet just like this few days.
Stayed 1 night in Jul 2023

10/10 Excellent

OO YI

Stayed 2 nights in Jul 2023

10/10 Excellent

Sin May

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Hoi Yue Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience
Overall very high quality as you can expect from a Park Hyatt hotel, but it is the breakfast which surprised us. Location is right next to Coco Park. I think this should be the best hotel in Shenzhen. Highly recommend!
Stayed 1 night in Feb 2023

10/10 Excellent

JING YAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this park hyatt very good location and it’s super new
Stayed 2 nights in Apr 2020
Response from Peter on 11 Apr 2020
Dear Anonymous, Thank you for sharing your experience of Park Hyatt Shenzhen. Indeed, our hotel is blessed with a location in the center of Shenzhen’s Futian CBD area, with easy access to office buildings, Shenzhen Exhibition Center, metro and high speed train stations, shopping and entertainment facilities. Open in Jul last year, our hotel is the latest addition of the city luxury portfolio. Interiors of the hotel were inspired by a Chinese scholar who, having travelled around the world for many years, became homesick for his hometown and later returned to build the courtyard mansion he had dreamt of. Park Hyatt Shenzhen represents the quality and the longing for residential comfort and tranquility in the lives of the nation’s growing elite class. I appreciate that you had a lovely stay with us. We hope to welcome you back soon. Sincerely, Peter Hildebrand General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

changjiang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住体验极好,下次出差还选择他
入住体验极好,下次出差还选择他
Stayed 1 night in Jan 2020

10/10 Excellent

KWAI PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Kuangyu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉悅的住宿
房間舒適,餐點美味,閣樓酒吧很棒,整體而言是個愉悅的住宿經驗!
Stayed 1 night in Jan 2020

10/10 Excellent

jenkins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant experience indeed
Location is very good, just 2 minutes away from an underground entrance, which leads to a major station as well as underground shopping streets which again lead to different malls of shops and restaurants. The hotel is very new, but staff are already well trained. Rooms are not exactly big but spacious enough and very well equipped and decorated to be very comfortable. There is only one small complaint: the swimming pool environment is excellent, and the changing rooms are equipped with very nice and sizable warm jacuzzi pools. However the indoor swimming pool water temperature is far too low. I did 6 laps and I was still freezing ! Overall, it is very nice and I will certainly re-visit. Please adjust the swimming pool water temperature!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何から何まで最高のホテル
Stayed 2 nights in Dec 2019

10/10 Excellent

Hyunju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 훌륭하고 좋았습니다. 다만 직원들 중에 영어를 못 알아듣는 분들이 있어 약간 불편했습니다
Stayed 1 night in Dec 2019

10/10 Excellent

JOEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

xi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

YiFeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Grace Peng on 20 Sept 2019
Thanks for your comments. We are looking forward for your next visit.