Minibar, in-room safe, desk, blackout curtains

Reviews of Crowne Plaza Shenyang Zhongshan

4 out of 5
Crowne Plaza Shenyang Zhongshan
No.208 North Nanjing Street, Heping District, Shenyang, Liaoning

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 90 reviews" "
Rating 8 - Good. 44 out of 90 reviews" "
Rating 6 - Okay. 12 out of 90 reviews" "
Rating 4 - Poor. 9 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place,good view.
The stay was very good,room was excellent,would stay again.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
No Bar and hot water was dirty food is average and parking wasn’t enough
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Momo, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and dirty. The water wasn't draining correctly in the shower. There was mold on the shower wall. Wifi wasn't working at all. Towels in the room were so old they looked like cleaning rag, the sides were falling apart. One of the phones in the room did not work.
Stayed 1 night in Oct 2018

2/10 Terrible

John, Washington DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not respond to multiple msgs requesting airport pickup before arrival. Refused to find out why. Too bad. Soiled hallway carpets. Rooms aged. Breakfast excellent.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

good all around
Check in was fast for a hotel in China. Breakfast had plenty of options and the room was clean, spacious and comfortable. Overall pleased and would choose it again over cheaper options. The price was very reasonable for the level of service and standard of hotel.
Stayed 1 night in Sep 2018

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Good experience
The staff was friendly and the level of English was good. Good location.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL HOTEL
It is a nice hotel, very clean and decent. It is along the main road so many taxi around and is near the train station.
Stayed 1 night in Jul 2018

6/10 Okay

Da

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2018

10/10 Excellent

Ashok, Dalian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff who would go an extra mile to help
This has been my fourth stay here & I would recommend this hotel to anyone visiting Shenyang. The location is in downtown & close to the railway station and in downtown. I stayed at the hotel recently for 3 days. The staff was extremely helpful and accommodating when I complained that I had lost something in the room, they scanned the security cameras, got their security to turn the place inside out and even went to the extent of calling over the cops. Eventually, much to my embarrassment, I discovered that I had misplaced the object. The staff were courteous enough to overlook my mistake pretending that it never happened. This is professional hospitality business at its best. I sincerely apologize to the hotel for the inconvenience caused.
Stayed 3 nights in Jan 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good
It was good. Location is good.Will probably stay there again
Stayed 1 night in Oct 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for the price
very central location, good service, room was clean
Stayed 4 nights in Sep 2017

10/10 Excellent

Feng, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again.
Nice room and very polite staff!

4/10 Poor

Verified traveller

Disliked: Staff & service
Not coming back
Request for airport pick up but service not available after 10pm! After a few communication, charges are almost at 75 percent of room rate, RMB 500 per airport pick up where by taking taxi charged at RMB 80 for night rate... For chinese dinning , you need to walk to next hotel( Holiday Inn) Executive floor service center open at 12 noon etc.

10/10 Excellent

Ed , California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in downtown Shenyang
Accommodations easy online, pleasant greeting upon arrival, very quick and polite to serve, plush and comfortable

8/10 Good

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, would stay again
This hotel is a very comfortable option not far from the subway. It's starting to show its age but is still a much better experience than many Chinese hotels, also there's both a Starbucks and a Dunkin' Donuts right next door.

10/10 Excellent

Sun-Goo, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel with friendly staff
It's one of the best hotels where I stayed in China in terms of facilities and staff. Female reception staff were very friendly with good English speaking skills. During my one week trip to China I stayed four different hotels and this hotel is the only one which bellman was running to the entrance to take my bag with a greetings. But, I had an unpleasant experience with a very rude male reception staff who identified himself as Peter Chen, Assistant Manager. I have never met such a rude hotel staff before in any hotels in China as well as other countries. Early in the morning on Saturday, 26 September I talked to a female reception staff about a missing bathtub plug. At that time I did not know that a switch controls bathtub water. A man standing beside the female staff cut in the conversation abruptly with a very rude attitude. Finally, I had to exchange my yelling with his. I was just wondering where is the bathtub plug and such a conversation with a female reception staff was not to be interrupted by another person with a rude manner. Except this incident, this is a wonderful hotel that is far exceeding my expectations.

10/10 Excellent

Abdurahaman, abuja nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are nice
my stay was very good the staff are nice and helpful

10/10 Excellent

Tengyu, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
AC is a bit noisy

10/10 Excellent

paul H, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I loved staying at this hotel, it has a lot of character and old world charm. I felt very comfortable and at home. The staff were very friendly and extremely helpful and some spoke quite good English. I will definately choose to stay at Crowne Plaza Shenyang Zhongshan on my next visit.

10/10 Excellent

paul H, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I loved staying at this hotel, it has a lot of character and old world charm. I felt very comfortable and at home. The staff were very friendly and extremely helpful and some spoke quite good English. I will definately choose to stay at Crowne Plaza Shenyang Zhongshan on my next visit.

8/10 Good

iggy, sd, ca. Usa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor WIFI in rooms.
The wifi was really bad in the room. Connections were crapshoots at best. When we did connect it wouldn't last very long. When connected, we might have a high signal strength, but would take several minutes to post a text message on wechat, or even sometimes fail to post at all, even though we had connection. The only solution was to get a router box for the room. That worked very well. But needed to insist on getting one though. In our last room at 1927, the bed was ok. It felt like the bed had a slight slant to it, so you didn't feel like you wer on level ground. In the first room 817, the shower needed to be updated. Water came out of the bottom of the shower door. You needed to have a towel at that, so that you wouldn't have water go everywhere. Fixtures are outdated and needed to be updated.

10/10 Excellent

paul H, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I loved staying at this hotel, it has a lot of character and old world charm. I felt very comfortable and at home. The staff were very friendly and extremely helpful and spoke very good English. I will definately choose to stay at Crowne Plaza Shenyang Zhongshan on my next visit.

10/10 Excellent

yctang99, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and relatively inexpansive
The hotel is a little old, but the staff is friendly and the rooms are clean. Good for business stays.

10/10 Excellent

Matt Bailly, Shenyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm, character, exquisite dinning & convenience
We thoroughly enjoyed our 2 night stay at the Crown Plaza. From the moment we walked in all the staff was very friendly and accommodating to all our needs. Lembardies Italian restaurant on 2nd floor was spectacular and a true gem in the rough in Shenyang. The service was the best we've had anywhere and the food was amazing! We booked here first because hotels.com had an unbeatable rate of just $35/night, but we would pay more to stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Darby, BJ

Liked: Cleanliness, staff & service, room comfort
Great location
Not bad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to SY station, shopping area.
Location is A++, the bathroom need some updates.

4/10 Poor

John, Calgary, AB, Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Fairly Frequent China visitor from Canada
This was my third visit to this hotel in the past two years and for the first time I upgraded to their club level (fairly cheap) to take advantage of the separate lounge and internet access. On day one my partner and I came to breakfast fairly early and were greeted by two very surly hostesses who curtly asked for our room number and then proceeded to ignore my partner and I completely and would not even bring us a cup of coffee. We were then told that our room did not qualify us for breakfast in the club lounge which seemed very strange as our room was only a few feet down the hall from the lounge. There were only two other customers in the lounge so it wasn't that they were busy. We left and went to the cafe on the main level which actually has a very good buffet and we ate breakfast there for the remaining stay. I complained to the hotel manager who came to our room and was quite apologetic and a nice fruit basket was sent as follow up. We did take advantage of free internet access in the business lounge which was a large plus as this is a big money maker in most China hotels catering to westerners. Our room was kept very clean by the housekeeping staff but was uncomfortably warm and they could not correct the problem. They did offer to change our room as I believe the place was virtually empty during our stay however I think the hotel is centrally heat controlled so it would not have profited much to change at that point in our stay. Overall level of English was poor.

8/10 Good

365mann

Liked: Cleanliness, staff & service, room comfort
Good value
It was fantastic time during staying the hotel. The room rate(superier suite with breakfast) was unbelievable. The room facilities and staff services were very satisfied. I will stay again next visit.

8/10 Good

rnnbld

Liked: Cleanliness, staff & service, room comfort
Great stay
An excellent place to stay. The staff was very professional and courteous. I got married to a wonderful Chinese Lady while I was there. The hotel decorated our room for our wedding night perfectly. We were extermely pleased with their efforts. The stair case to the lobby made an excellent scene for some of our wedding pictures.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Peter, Beijing, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza Shenyang Zhongshan
Nice and friendly staff, rooms ok, although hotel is quite old. However, everything clean and well equipped. Breakfast ok, Western & Chinese food selection. Location comvenient. Parking area too small as we arrived there by our car but friendly staff found a way to parknour car.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fantastic Hotel...
Please see above for review. Thanks!!

8/10 Good

Wen

Business traveller
Liked: Cleanliness, staff & service, room comfort
酒店原来是洲际,后来改成皇冠假日,酒店有些老了,需要改造装修,服务还是可以的。性价比还是不错的房间
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
洗面器の排水が初めから故障、すぐ修理してくれた。次は 便器が故障、水が出ない。自分て調べたらフロートの部分が悪い。もう一度呼ぶのは面倒だと思って、使用する度にフロートを触り水を流した。老朽し過ぎ!
Stayed 2 nights in Oct 2019

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
あいうえおかきくけこ
Stayed 1 night in Aug 2019

8/10 Good

Moritz

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

SANGHYUN

Liked: Staff & service, room comfort
편안한 휴식.
시설면에서는 나름 관리도 하는것 같으나, 수건, 이불커버등 부자재는 오래되어 교체가 필요 할 것 같음.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good central location. 10 to 15 min. walk to Shenyang Station. The room I stayed were showing its age but good enough for a night's stay.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再次入住
地點適中,酒店前台服務良好。整體設施雖然舊,會再入住。
Stayed 2 nights in Oct 2018

10/10 Excellent

YANG

干净整洁 方便
Stayed 1 night in Aug 2018

8/10 Good

Dong Hoon

Liked: Cleanliness
출장으로는 괜찮은 호텔
출장으로는 괜찮은 호텔. 체크인/아웃이 좀 느림. 객실은 보통임. 주차공간이 없어서 좀 불편함.
Stayed 2 nights in Jul 2018

8/10 Good

FENGHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Takato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
瀋陽駅から徒歩10分のリーズナブルなホテル
瀋陽駅から10分程度で歩けて、中山広場も5分程度です。環境もよく過ごしよいホテルでした
Stayed 1 night in May 2018

10/10 Excellent

Weiyi, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018