Room, Accessible | Desk, laptop workspace, blackout curtains, soundproofing

Reviews of Super 8 by Wyndham Shelbyville

2 out of 5
Super 8 by Wyndham Shelbyville
20 West Rampart Street, Shelbyville, IN

Reviews

5.6
Rating 10 - Excellent. 38 out of 287 reviews" "
Rating 8 - Good. 61 out of 287 reviews" "
Rating 6 - Okay. 58 out of 287 reviews" "
Rating 4 - Poor. 53 out of 287 reviews" "
Rating 2 - Terrible. 77 out of 287 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello William, We appreciate you taking the time to review your stay with us. Should there be any specific details you wish to share with us about your experience, please feel free to contact us directly. We hope to welcome you back in the future for an improved stay.

2/10 Terrible

Francisco

This property showed no record of my reservation, which was booked a year in advance, when I arrived. I even received an email wishing me a safe trip 4 days prior to my arrival. I can't help but think that my reservation was somehow intentionally deleted by the property itself in order to seek charging me the higher rate in place because of the solar eclipse.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Francisco, We apologize for any inconvenience you experienced during your stay. We recommend guests always double-check their reservation confirmations directly with the hotel to avoid any potential issues. Your feedback will be shared with our team for review and improvement moving forward. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from the casino and fast food right next to the hotel.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Dawn,We're delighted to hear you found our location convenient for your stay. Your feedback is much appreciated. Thank you for choosing to stay with us.

2/10 Terrible

Cody

Travelled with family and small children
Disliked: Amenities
Place has roaches
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Cody,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We take cleanliness and pest control seriously, and our team will promptly address this issue. We appreciate your feedback and value your patronage.

8/10 Good

Alesha

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Alesha, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Joseph

Clean and very pleasent environment
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Joseph,Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words regarding our hotel's cleanliness and pleasant environment. Providing a comfortable stay for our guests is our top priority. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Okay

Ramiro

Disliked: Cleanliness, amenities, property conditions & facilities
Not one thing. Place needs new management. Walls and doors are dirty wall face plates missing and paint falling off. Was scared to leave anything on the floor.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Ramiro,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We appreciate your comments as they help us identify areas for improvement. Rest assured, we take cleanliness and maintenance seriously and will address your concerns with the appropriate teams. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a superior experience in the future.

10/10 Excellent

Ramiro

Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Ramiro,We are delighted to hear that you had a fantastic stay with us! We appreciate your kind words and hope to welcome you back soon for another exceptional experience. Please feel free to reach out if there is anything more we can do to assist you.

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled of some sort of food. Nothing to set luggage on. Could see outside light through wall by heater
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Diane, Thank you for sharing your observations regarding your recent stay. We appreciate your feedback and apologize for any inconvenience caused. We strive to provide a pleasant experience for our guests and will address these concerns with our team to ensure improvements are made. We value your patronage and hope to welcome you back in the future.

8/10 Good

Glenn

Liked: Staff & service
Easy check in. Friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Glenn,Thank you for choosing our hotel for your stay. We're delighted to hear that your check-in experience was smooth and that our staff provided friendly service. If there is anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again in the future.

2/10 Terrible

Edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not very clean,
Stayed 4 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Edward,Thank you for sharing your feedback regarding the cleanliness of our hotel. We apologize if the cleanliness did not meet your expectations during your stay. Your comments have been noted and will be shared with our team for further improvement.

2/10 Terrible

Yvonne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was in the facility less than a hour, I had a family emergency and had to leave asap! I was denied a refund. The place has a basement mildew smell and the comforter has multiple burn holes.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Yvonne, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere if you can
Our room had a broken bathroom light switch, broken bathroom ceiling fan, an A/C unit with strong cigarette smell and faulty smoke detector. C'mon Wyndham Hotels, you can do better than this!
Stayed 1 night in Jun 2023
Response from Manager on 11 Jul 2023
Hello Guest, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Tristin

Disliked: Cleanliness, property conditions & facilities
Mold in my first rooms shower, like bad from a major leak in the room above. Switched me rooms but place was dirty. $150 for one of these rooms isn’t close to worth it. Gross
Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Tristin,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Leah N

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The stairway and rooms look runned down, dirty.
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hello Leah N, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Good

Payton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It looks like this location is in the process of upgrading and renovating the rooms. Ours was clean and updated, but the bathroom had not been renovated yet. AC worked and location is nice: gas stations, fast food, and easy access to interstate. Breakfast was limited in the offerings, but that's not too much of an issue when there's a McDonald's and Cracker Barrel within walking distance.
Stayed 2 nights in May 2023
Response from Manager on 1 Jun 2023
Hi Payton,We’re happy to hear from you and glad to know you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

4/10 Poor

Jim

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very limited TV selections no espn tnt etc For the price those channels should be standard. Also, not the best smell in the hallways kinda smelled like mildew.
Stayed 2 nights in Apr 2023
Response from Manager on 26 Apr 2023
Hello Jim, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It definitely needs updated
Stayed 2 nights in Apr 2023
Response from Manager on 19 Apr 2023
Hello Daniel, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible. Woke up to bed bugs
Stayed 2 nights in Mar 2023
Response from Manager on 4 Apr 2023
Hello Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

David

Stayed 1 night in Mar 2023
Response from Manager on 7 Mar 2023
Hello David,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Linda

Travelled with family
Liked: Room comfort
Ok if all you’re looking for is a place to sleep
Bare bones room. Beds slept good. Dated carpet and linens
Stayed 1 night in Dec 2022
Response from Manager on 30 Dec 2022
Hello Linda,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room as well as our carpet. We hope to see you again in the future.

2/10 Terrible

Tom

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from Manager on 7 Dec 2022
Hello Tom, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Roger

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, bug infested, neglected. Should be completely renovated or torn down
Stayed 1 night in Nov 2022
Response from Manager on 18 Nov 2022
Hello Roger, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Karen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel is very run down but clean.
Stayed 2 nights in Oct 2022
Response from Manager on 24 Oct 2022
Hello Karen,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Megan

Travelled with group
Disliked: Amenities, property conditions & facilities
The pancake machine was so cool!
Stayed 1 night in Oct 2022
Response from Manager on 24 Oct 2022
Hello Megan, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was unsanitary and definitely did not meet hotel sanitation certifications. Walls had beer dried on them and everything smelled like dirty socks in the room. Our bed stand was sticky and other surfaces were uncleaned thoughout. There was no coffee to use with the coffee maker but I probably wouldn't have made it anyway because the sink had a large chip in it and the sink area did not seem cleaned. The air conditioning didn't work and didn't have a vent over it. The carpet was not vacuumed and had black marks throughout. The toilet was not cleaned and had a black ring around the bottom. The side door did not have any security. You could walk right in. And to top it all off there was a mouse in the breakfast area while we were having breakfast. We will never stay at a Super8 again.
Stayed 1 night in Oct 2022
Response from Manager on 11 Oct 2022
Hello Lisa,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Leah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Get what you pay for
Bed was hard and air conditioner did not work well. Blanket was thin and old.
Stayed 2 nights in Sep 2022
Response from Manager on 22 Sept 2022
Hello Leah, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022
Response from Manager on 19 Dec 2022
Hello James,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 Good

Pam

Liked: Cleanliness, staff & service
It was convenient for us and a nice place to stay
Stayed 1 night in Sep 2022
Response from Manager on 7 Sept 2022
Hello Pam, Thank you for your review and comments regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
The room was non smoking and smeeled like smoke. Flooring cracked in bathroom.ni hot water. Will not return there ever again
Stayed 1 night in Sep 2022
Response from Manager on 5 Sept 2022
Hello Teresa, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on 24 Aug 2022
Hello lois, It was our privilege to earn your business and we hope to host you again on your next trip.,

4/10 Poor

Leon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in took longer due to new computer software issues. Room was not fully cleaned. Bathroom door dragged heavily on the floor. Electrical outlet behind one of the beds was loose and broken. Air conditioner did not cool properly. Had Wi-Fi connection issue.
Stayed 1 night in Jul 2022
Response from Manager on 17 Jul 2022
Hello Leon, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 Terrible

wendell

Stayed 1 night in Jul 2022
Response from Manager on 18 Jul 2022
Hello wendell, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to serve you in the future better.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and outdated room. Very disappointed for the money spent.
Stayed 1 night in May 2022
Response from Manager on 10 Jun 2022
Hello Ryan, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No smoking signs placed everywhere, but honestly a smoky hotel would have smelled better than that they had going on. Door would not open, until the very nice staff changed the battery on the lock. We almost passed out with the smell - ugh. Staff was friendly, but room was old and in desperate need of some TLC.
Stayed 2 nights in May 2022
Response from Manager on 11 Jun 2022
Hello Michael, Thank you for taking the time to share. We appreciate your feedback regarding our staff and your comments about our room. Please do consider us again on your next visit to the area.

4/10 Poor

Haley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The tv did not work in our room and when the staff was told, they did not seem to care. The bathroom was no where near clean. This place did not have an ice machine. There was also leftover garbage on the floor in our room when we checked in
Stayed 1 night in May 2022
Response from Manager on 10 Jun 2022
Hello Haley, On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and also our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

MARK

Good
Stayed 1 night in May 2022
Response from Manager on 10 Jun 2022
Hello MARK, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Chris

Stayed 1 night in May 2022
Response from Manager on 15 Aug 2022
Hello Chris, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Megan

Stayed 1 night in May 2022
Response from Manager on 16 May 2022
Hello Megan, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

KRISTINE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wis bound
It was a quick stop over on the way home! Stayed before. Needs some up dates, but it was good!
Stayed 1 night in Apr 2022
Response from Manager on 10 Apr 2022
Hello KRISTINE, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Lourdes

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on 30 Mar 2022
Hello Lourdes, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Go somewhere else.
There is a $150 fine for smoking but when we got to our room it smelled like old cigarettes and very musky. Our room was by the side entrance that has no security to get in and is open all night. There was people passing tv’s through a window and a very sketchy man hanging out in the parking lot and dumpster area for hours before getting into his truck which I’m pretty sure was his home in the parking lot. Not to mention the cops were in the parking lot lights on when we came in the evening. We felt it best that we just leave. I will never stay there again.
Stayed 1 night in Feb 2022
Response from Manager on 1 Mar 2022
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay more and stay somewhere else!!!
Horrible. Came for family trip. Mind you, we have 2 children both coughed and sneezed everyday. One newborn. Entire hallways and room reeked of cigarettes, cigars, and marijuana. Have you all ever heard of Sid’s? Inappropriate for newborn. Worst hotel I’ve ever stayed in. 20-27 degrees outside and absolutely no hot water. No resolution from staff to get problem fixed. Paid way too much money for this s$ithole (that’s me being polite) it was worth 20-35$ at best!!! Filthy floor and bathroom. Dusty. I will be disputing with my credit card for these deplorable living conditions. I’ve seen homeless shelters in better shape. Had I been given at least a partial refund I would have left.
Stayed 6 nights in Feb 2022
Response from Manager on 1 Mar 2022
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, room comfort
Comfortable no frills.
We were very pleased with our time there. It was a no frills stay. They are in the midst of a remodel so we took that into consideration. It was clean. I especially loved the lighting over the sink. It was nice and bright. The desk clerk was friendly. We reported a door knob problem and she wrote it down, at our check out. It was right next to a McDonald's for my coffee. Yes, I would stay there again for its price.
Stayed 1 night in Feb 2022
Response from Manager on 20 Feb 2022
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our price and your comments about our clerk. We appreciate you taking the time to share your experience.

6/10 Okay

Edvin Leonel, South Los Angeles

Travelled with family
Hotel is not far from downtown the casino is very near by.
Stayed 3 nights in Feb 2022
Response from Manager on 19 Feb 2022
We appreciate your feedback about your recent experience in our hotel. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope to see you again when your travels bring you back to the area!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Never Again!
Room condition was horrible! In addition, we had to send a worker home due to injury, and the hotel would not refund 3 days of rooms that was prepaid. We would have accepted a reasonable penalty for cancellation, but their policy was to not refund at all! We travel all over the U.S. doing service and installation, and this will be our last stay at any Super 8 by Wyndham. I guess we will have to reevaluate whether we stay at any Wyndham Hotel after this experience!
Stayed 1 night in Feb 2022
Response from Manager on 13 Feb 2022
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

2/10 Terrible

Felicia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were nice. Aside from that, I don’t have anything nice to say about this place. The microwave didn’t work, the shower head was broke, the refrigerator was leaking and didn’t keep my items cold, and the latch on the inside of the room was broken. Definitely won’t be staying here again.
Stayed 1 night in Dec 2021
Response from Manager on 8 Dec 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Heather, Sarasota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service! Clean and just what we needed when in town for a quick stay.
Stayed 1 night in Dec 2021
Response from Manager on 6 Dec 2021
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

8/10 Good

Al

Liked: Staff & service
Clised fo restaurants
Stayed 1 night in Dec 2021
Response from Manager on 6 Dec 2021
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Simon

Stayed 1 night in Dec 2021
Response from Manager on 5 Mar 2022
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.