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Reviews of Best Western Shelbyville Lodge

2.5 out of 5
Best Western Shelbyville Lodge
115 Isaac Shelby Dr, Shelbyville, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 777 reviews" "
Rating 8 - Good. 264 out of 777 reviews" "
Rating 6 - Okay. 114 out of 777 reviews" "
Rating 4 - Poor. 52 out of 777 reviews" "
Rating 2 - Terrible. 40 out of 777 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

rakesh

Travelled with partner
The room was not dark enough at night. The curtains didn’t fit well. Breakfast was so so.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with family
Liked: Amenities
Very clean hotel. Great location. Good price. Great amenities. Would stay at again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Comfortable and quiet.
Stayed 3 nights in Mar 2024

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place and good price
Stayed 1 night in Mar 2024

4/10 Poor

Tom

Liked: Staff & service
The property seemed very tired and not as clean as I would hope
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1st room had no hot water, and shower knob was inoperable. Friendly staff switched our room without hassle. New room’s bath towels were worn and had holes.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, comfy beds, good shower.
Stayed 2 nights in Feb 2024

8/10 Good

Tina

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was outstanding, very professional, and kind. The freezer in our refrigerator of room 107 does not work.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rafael

Stayed 1 night in Jan 2024

8/10 Good

Brenda

Stayed 1 night in Dec 2023

4/10 Poor

Alexis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No bathroom toilet
It’s comfortable and clean but our bathroom toilet didn’t work.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Stayed 3 nights in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Liked that the place was pet friendly most of all. The room itself was fine. The noise is were the problem is. In our 2 nights we got little sleep due to the stomping around above us, random doors slamming at all hours, and blasting music in the vehicle parked directly outside our window. Not necessarily the fault of the hotel, but because of that we must likely wouldn't stay here again.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and up to our standards
Stayed 1 night in Nov 2023

6/10 Okay

Douglas

Stayed 1 night in Nov 2023

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Down
Holes in the furniture.discolored pillow cases and damaged walls. Place needs a major overhaul. We left early.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady who checked us in was very friendly, we were greeted by the staff numerous times and the breakfast was great. We’ve stayed at this location in the past and will continue in the future
Stayed 3 nights in Nov 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very unprosfessional and uncaring. Rude all around!
Stayed 1 night in Nov 2023

10/10 Excellent

Bradwell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities
Get what you pay for
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

S

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

James

Travelled with pets
Liked: Cleanliness
Got to property to check in and they informed me all the pet friendly rooms had no hot water. They couldn’t figure out how to refund my money so they put me into a standard room. It was relatively clean at best, area was very noisy. Heat and air wasn’t working right, never got fresh towels, and the bathtub wouldn’t change from shower to tub. Entirely overpriced for the condition of the property.
Stayed 2 nights in Oct 2023

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
There was no hot water for my entire stay, the outlets in the bathroom did not work and the refrigerator was broken
Stayed 2 nights in Oct 2023

10/10 Excellent

Les

Stayed 1 night in Oct 2023

8/10 Good

Lindsay

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Dirty soaps and stains on sheets.
Stayed 1 night in Oct 2023

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Amenities
Worst Hotel I have ever stayed in!!!! Every day had to go to front desk for towels soap coffee etc…. We wanted to leave but they would not refund our money, because we booked thru you!!! The air conditioner had a plastic shield in front of the curtain which was covered in mold, so for 5 days we were breathing that!! I will never book thru you again!! We left a day and half early could not take it any longer!! The manager solution was to give us a bag of shampoo and soap!!
Stayed 7 nights in Oct 2023

6/10 Okay

Coralee

Disliked: Staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

Shauna

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Julie

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Micah

Travelled with family
Liked: Staff & service, room comfort
Meh
Pretty middle of the road. Service was nice but place needs painting, cleaning, and updating.
Stayed 1 night in Sep 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Price is Right
Overall, a good experience & I would stay again. The manager at the front desk was very helpful. He managed to get us adjoining rooms so we could share with other family members. Rooms were very clean. Although walls looked painted recently & everything worked, things were worn. Free breakfast was decent. The only problem was we were in a wing that seemed to have some construction workers who rose around 6 am & you could hear them closing doors, etc.
Stayed 2 nights in Sep 2023

6/10 Okay

willaim

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wanda hoffman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again !
Clean and comfortable. Good beds!
Stayed 1 night in Sep 2023

8/10 Good

Wendy, Dixon

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenience
Very friendly and professional staff and managers. Very clean and comfortable room. Near restaurants and shopping; we found everything we needed. Coffee and popcorn in the lobby was nice. The lobby area is beautiful, with high ceiling, comfy leather sofa and chairs.
Stayed 1 night in Sep 2023

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Herbert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We will be avoiding Best Westerns in the future.
Stayed 1 night in Sep 2023

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disappointed
Our room had a moisture problem. It did not smell of mustiness, but it was so moist the sheets felt damp. The ceiling in the room had two water damage spots that looked fresh?? I stayed there with my college-aged son. He said, “If I was not so tired I would say we should get a different room.” I agreed. Other than that it was a clean room. I suggested to the front desk that they needed to run a dehumidifier in there before it becomes a health problem. They said, “Okay.”
Stayed 1 night in Aug 2023

8/10 Good

Cody

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel just needs bigger parking area
Stayed 1 night in Jul 2023

4/10 Poor

Tamera

Stayed 2 nights in Jul 2023

10/10 Excellent

jennifer, FALLS CHURCH

Liked: Staff & service, property conditions & facilities
Nice, clean, friendly motel with a good breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Britney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that I could park right outside the room - several entrances.
Stayed 1 night in Jul 2023

8/10 Good

Janet

Stayed 1 night in Jul 2023

4/10 Poor

jane

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Towels were threadbare and property is rundown
Stayed 1 night in Jul 2023