In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Hampton Inn & Suites Shelby

2.5 out of 5
Hampton Inn & Suites Shelby
2001-B East Dixon Boulevard, Shelby, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 202 out of 312 reviews" "
Rating 8 - Good. 65 out of 312 reviews" "
Rating 6 - Okay. 20 out of 312 reviews" "
Rating 4 - Poor. 17 out of 312 reviews" "
Rating 2 - Terrible. 8 out of 312 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

EDWIN, Asbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person (sorry forgot her name). Extremely helpful and accommodating.
Stayed 2 nights in Apr 2024

2/10 Terrible

Tonisha

Liked: Cleanliness, staff & service, property conditions & facilities
I was given a room that was not shown and what I paid for. I had a standard bed room no king room
Stayed 2 nights in Mar 2024

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
asked for room to be serviced got clean towels bed did not get changed. I had left my pJ bottoms on the bed. they said that they could not touch them . I get it a little but wish they would have left new sheets so I could have made the bed.
Stayed 4 nights in Mar 2024

10/10 Excellent

Priscilla W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and comfortable for people that have no mobility issues BUT when you ask for a handicap accessible room you expect to find a higher toilet w/bars not just a bar in the tub. We had to go buy a toilet seat w/handles to put on it for my mother while there.
Stayed 1 night in Mar 2024

6/10 Okay

April

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Beatrice, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tara, Front office manager on 20 Feb 2024
Thank You for taking the time to do our review and letting us know how your experience was. We are glad your stay was a good experience and look forward to you staying with us again in the future.

10/10 Excellent

Nicki

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The staff was friendly. I love it was dog friendly. The only thing was we asked for service to the room and no one came. The shower sprayed all over the floor and we only had 2 big towels. We had to ask for more towels that night. Other than that it was great.
Stayed 2 nights in Jan 2024
Response from Tara, Front office manager on 20 Feb 2024
Thank You for taking the time to do our review and letting us know how your experience was. I'm very sorry about the room not being serviced we will definitely work on this isssue. we hope to see you again in the future.

10/10 Excellent

Elizabeth, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was so welcoming.
Stayed 1 night in Jan 2024
Response from Tara, Front office manager on 20 Feb 2024
Thank You for taking the time to do our review and letting us know how your experience was. We are glad your stay was a good experience and look forward to you staying with us again in the future.

10/10 Excellent

Kim, Mechanicsville

Liked: Cleanliness, staff & service, property conditions & facilities
Mall closed, have to drive to restaurants. Hotel and staff makes up for these minor incoveniences.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tara, Front office manager on 20 Feb 2024
Thank You for taking the time to do our review and letting us know how your experience was. We are glad your stay was a good experience and look forward to you staying with us again in the future.

10/10 Excellent

Jerry

Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Roy

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tara, Front office manager on 20 Feb 2024
Thank You for taking the time to do our review and letting us know how your experience was. We are glad your stay was a good experience and look forward to you staying with us again in the future.

10/10 Excellent

Jesus

Stayed 4 nights in Dec 2023
Response from Tara, Front office manager on 20 Feb 2024
Thank You for taking the time to do our review and letting us know how your experience was. We are glad your stay was a good experience and look forward to you staying with us again in the future.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large with a large desk, good sized TV, sofa. Breakfasts were pretty good. Easy parking. Staff friendly. Door did not properly lock. Bed was very high for my short wife to get in. Bathroom with commode and shower was tiny. Internet was open and unprotected by password, also pretty slow.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sonia, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 3 nights in Nov 2023

10/10 Excellent

Cody

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and clean, smelled good on every floor. Staff was courteous and kind.
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! This was my first trip to area Getting my incidental refund from the hotel has been difficult.
Stayed 3 nights in Oct 2023

4/10 Poor

Shakera Martina, Vero Beach

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were bed bugs in my room I got bit up all over my chest and arm. The staff did move me to another room but by then I was disgusted, nervous to sit or lay in the bed. I was told I would be comp, when I went to check out the young lady at the desk knew nothing about the situation and I was still charged, I was told I would have to wait til a manager comes in at 9am to do that, I was so uncomfortable tha I checked out 6am instead of regular 11am. I was unsatisfied, I didn’t sleep that last night because I was terrified that bed bugs were in the new room as well.
Stayed 2 nights in Oct 2023

8/10 Good

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, weak wifi.
Check in was easy, the room was comfortable, especially the bed and very clean. The breakfast area was clean with good food choices. My husband loved their coffee. The breakfast staff went out of their way to make sure we had what we needed. We also loved little touches like cookies and fruit infused water in the lobby. I had a lot of trouble getting the wi-fi to work. That’s why I lowered the rating.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salma and Jenna were wonderful hosts in reception, they were very friendly and pleasant at check in. The room was clean and comfortable, and a nice breakfast was included in the room rate. Ruby Tuesdays is within walking distance of the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very warm and inviting establishment. I felt safe there. Everything was quiet and peaceful at night. Room was very nice and clean. My husband called it cozy. The building was decorated beautifully and we really enjoyed the continental breakfast before we began our day. Would definitely stay there again!
Stayed 1 night in Oct 2023

10/10 Excellent

Clement

Stayed 1 night in Oct 2023

2/10 Terrible

cecelia

Stayed 3 nights in Oct 2023

10/10 Excellent

Linda

Stayed 2 nights in Oct 2023

10/10 Excellent

Urs-Rainer, New York

Liked: Cleanliness, staff & service, property conditions & facilities
It is a modern Hampton Inn, very clean, lots of parking. The staff was very nice, went out of their way and let me use an empty meeting room to practice my musical instrument. Very helpful. A bit out of the way for a visit to Earl Scruggs Center but well worth the 10 minute drive.
Stayed 1 night in Oct 2023

10/10 Excellent

Makena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Paul

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The smell of glue was horrible gave me a headache if i had known they were doing repairs i wouldve stayed somewhere else.
Stayed 2 nights in Sep 2023

8/10 Good

MI

Business traveller
I truly enjoyed my stay for business. I had one concern that wasn’t major however want to bring to your attention. There was food pretzels and chips still on the floor. I know it was an error by housekeeping. (It happens). I still enjoyed my stay and returning in a day to finish my business in the area. Thank you
Stayed 2 nights in Sep 2023

2/10 Terrible

Paul

Business traveller
Disliked: Property conditions & facilities
Horrible smell
They were doing some construction and the smell was horrible gave me a headache... if i knew that was happening i would've never stayed!!! That should be stated when looking for a room!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
The staff are exceptional. I rate them 15 on a scale of 10. Rilan I think his name is is a great person. They were all exceptional. The only thing I could complain about is the chair at the desk in the room needs to be replaced by a new one, but considering everything else this was minor. Great bed, quiet, excellent breakfast. I could go on. Thank you Shelby Staff!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay has been a real pleasure. I have never experience a more helpful, pleasant staff. This comment includes all personnel. They are the very best of the best.
Stayed 1 night in Sep 2023

10/10 Excellent

Tonya

Stayed 1 night in Sep 2023

6/10 Okay

Irene

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
One of the two elevator was broken, not internet service, pool was dirty. They said a storm broke the elevator and the internet, but I stayed for five days and no see any crew trying to fix the problems. The hotel next to this one did have internet!
Stayed 3 nights in Aug 2023

10/10 Excellent

Ellen

Stayed 2 nights in Sep 2023

8/10 Good

Darryl

Liked: Amenities
I checked in on 9-1-23, went to my super clean room, set the thermostat to a cooler setting, and then headed out to visit family. When I got back around ten p.m. the room was hot. I turned the thermostat down more and waited, but the unit just blew warm air. I then contacted the front desk, and they located me a first floor room and let me check it out. The room was great, nice and cool, but as I had been forewarned, the room had no refrig. I told them I would cross that threshold the next day as I was tired and had been traveling all day. The next day, I asked the front desk to have maintenance move the refrigerator from my previous room to my new one. When I returned later that day, the refrigerator was there, and they decreased my rate by thirty nine dollars a night for my inconvenience. I highly recommend this clean, well managed hotel!
Stayed 3 nights in Sep 2023

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service, our room was clean, smell nice the only problem was the ants but once we told the front desk - housekeeping came right up to take care of the issue. Wonderful place will definately come back!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Silo

Stayed 2 nights in Aug 2023

10/10 Excellent

Wilma

Stayed 1 night in Aug 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Pool should have towels
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023

8/10 Good

Katelyn

Stayed 3 nights in Aug 2023

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness
The Breakfast was really nice! No hot water on two of the three days spent there.
Stayed 3 nights in Aug 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The room and bathroom was updated and clean. I would definitely stay here again.
Stayed 1 night in Aug 2023