The hotel was very run down. It didn't even look like they were trying to make it look better. The outdoor pool was green, and the indoor pool looked terrible. Our first room was not cleaned properly, there was still food under the bed side tables and the bath tub had not been cleaned. The room they moved us to was not much better, all the furniture was searched and dingy. Our first night there was a fire alarm at 12am, we had to take 11 flights of stairs to the lobby. And when we tried to ask the woman working the front desk what was going on, all we got was "someone must be smoking in their room, it ok you can just go back up". She was very rude, and every time I tried to talk to her she looked very annoyed that she had to talk to me. Another guest and I had to force her to wright down our information for the manager to call us the next day, which didn't happen. I had to go down myself the next morning to talk to some one.