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Reviews of Cleopatra Luxury Resort Sharm El Sheikh

5 out of 5
Cleopatra Luxury Resort Sharm El Sheikh
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 219 reviews" "
Rating 8 - Good. 60 out of 219 reviews" "
Rating 6 - Okay. 17 out of 219 reviews" "
Rating 4 - Poor. 14 out of 219 reviews" "
Rating 2 - Terrible. 7 out of 219 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pavol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleopatra Luxury Resort is a very nice hotel to stay. The first impression was amazing. When we arrived at the hotel lobby, which was beautifully designed with fresh flowers, we felt the luxury. We were also satisfied with the check-in. It took a maximum of 15 minutes even with the transfer to the room. The hotel uses golf carts to transport guests. You don't have to walk anywhere. The gardens are beautiful, the infinity pool is top notch. The staff and bar tenders also the lifeguards are very nice and helpful, of course if you can appreciate their effort and you $, they will give you everything. The room was nice, had a good standard. The housekeeper in our section was very pleasant and always very helpful. Market buffet is ok, some staff are very nice and very friendly. For me, the food at the resort was good. There are not as many options as in other hotels we have stayed in before, but there was always a choice and the food was well prepared. A la carte restaurants did not suit us. Our kids like the Hippo kids klub, animators was friendly and kept eyes on them when we wanted to relax on sun. Thank you for a wonderful stay in your resort.
Stayed 14 nights in Mar 2024

10/10 Excellent

Florence

Liked: Staff & service, amenities, property conditions & facilities
Modern
Stayed 7 nights in Mar 2024
Response from Adel Ali on 26 Mar 2024
Thank you for your kind review .looking forward welcoming you once again

10/10 Excellent

muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially Manager Osama and his team, are extremely helpful. The environment is lovely, making it one of the top resorts for a holiday.
Stayed 4 nights in Feb 2024
Response from Adel Ali on 25 Mar 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Meltem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, checkin was very easy thanks to everyone
Stayed 4 nights in Feb 2024
Response from Adel Ali on 25 Mar 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Tahmina

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Cleopatra Luxury Resort was amazing. All staff were very friendly and helpful at all times. We stayed at the hotel with the beach as opposed to the adult one. It was only a 10 minute drive from the airport. The facilities within the hotel were worth the fee we paid. The buffet service for breakfast, lunch and dinner had a variety of selections. The hotel itself was beautiful. Excursions werent far - we booked through the hotel and they were good value for money. Main attractions were within a 30 minute drive. Would recommend grabbing taxis from outside of the hotel as these were half the price. Overall an amaxing experience and would definitely come here again.
Stayed 7 nights in Jan 2024
Response from Ramadan on 15 Jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Olamide

Travelled with family
Liked: Cleanliness, staff & service
It’s not luxury if one has truly experienced luxury ala Dubai. That said, it’s functional and the staff decent and good. Had a great 10 days and would recommend it with the caveat to manage expectations with regards to the ‘luxury’ side of things.
Stayed 9 nights in Dec 2023
Response from Ramadan on 15 Jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Sushil

Stayed 9 nights in Dec 2023
Response from Ramadan on 15 Jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Zan

Stayed 7 nights in Dec 2023
Response from Ramadan on 15 Jan 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Lizge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice except for the lady in guest relation
Staffs and hotel are amazing but the lady at the guest relation was very rude.when we came hotel late midnight they put some breakfast in my room but when we opened the mini bar it was empty. We went to guest relation desk and asked the lady why is empty she said cause you are all inculisve and ıf you order we can put some drink inside mini bar. yes we knew we are all inculisve but maybe we want to drink something late at night in our room we want to pay money ıf ıts extra. But she didnt listen us and nobody put any drink to our minibar and her behaviour is very rude and terrible otherwise except this lady other staffs was very helpfull and amazing. Thank you
Stayed 3 nights in Dec 2023
Response from Adel Ali on 26 Dec 2023
Dear our valuable guest, Thank you for taking the time to review your experience with us. As we are dedicated to providing our guests with wonderful experiences, we are truly saddened to learn of any situation in which a guest feels we have fallen short of their expectations. We are very sorry we did not meet your expectations and that this was the impression you took away with you after your visit with us. We would to give chance next time to do our best.

10/10 Excellent

EMRULLAH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. It has a seaside beach. The rooms and food are very clean. There are flavors very similar to Turkish dishes. Future Turkish friends should not have any reservations. The employees are friendly. We would like to thank Mr. NASR at the reception for his help. Mükemmel bir otel. Denize sıfır plajı vardır. Odalar ve yemekler çok temiz. Türk yemeklerine çok benzeyen tatlar var. Gelecek Türk varsa hiçbir çekincesi olmasın. Çalışanlar dost canlısı. Resepsiyondaki Sayın NASR Bey'e yardımlarından dolayı teşekkür ederiz. :)
Stayed 4 nights in Nov 2023
Response from Hotel Administration on 25 Nov 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with excellent service
Best hotel in Egypt! We love this place and since last year they have done a lot of renovations.
Stayed 13 nights in Oct 2023
Response from Adel Ali on 4 Nov 2023
thank you So much

10/10 Excellent

Malyka

Travelled with family and small children
Liked: Amenities
The resort was so clean and all the staff were exceptionally friendly. We felt so comfortable and so much at home. The facilities were remarkable from the variety of choices in the buffet all inclusive meals. My children also really enjoyed the Hippo kids club and the staff there were equally friendly. Overall loved the resort and would definitely come back again.
Stayed 8 nights in Oct 2023
Response from Adel Ali on 31 Oct 2023
Thank you

4/10 Poor

Gaile

Disliked: Amenities
Not worth the cost
Stayed 6 nights in Oct 2023
Response from Adel Ali on 31 Oct 2023
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short stay
You pay for what you get. food Was ok, fresh, not a lot of variation. Kids club had limited activities for children and it wasn’t really Advertised you had to go look for it. Lovely pools, beautiful beach. Nice service, waiters great! Service at the pool fantastic. drinks Bought to the table. Nice cocktailsAnd local beer ok, wine not good! Check in took a very long time and it wasn’t busy at all. Although, free upgrade was very much appreciated!
Stayed 5 nights in Oct 2023
Response from Adel Ali on 31 Oct 2023
Thank you

10/10 Excellent

Luigi

Liked: Staff & service, property conditions & facilities
Real clean, and convenience love the pear with the coral under the pear 3 swimming pool highly recommended
Response from Adel Ali on 31 Oct 2023
Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 9 nights in Aug 2023
Response from Hotel Management on 23 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Jadaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay with staff who made it an absolute pleasure!
Stayed 10 nights in Oct 2023
Response from Hotel Management on 19 Oct 2023
Dear Valuable Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ramadan ElsaftyFront Office Manager

4/10 Poor

Shazan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Resort was ok, the executive suites have not been refurbished, they are very old, damaged and tacky. We changed over to a junior suite even then not all that nice, the smaller rooms were better condition. Check in took 1.5 hours for some reason. Staff were very nice and friendly. The lady at the spa counter was very rude and unprofessional.
Stayed 5 nights in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Ahmet

Stayed 4 nights in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a two week stay at The Cleopatra Hotel. From the moment we stepped in the hotel, the customer service was outstanding. Every single staff member go the extra mile to ensure you have the best holiday. Our room was clean and spacious with cute towel art which amused our littles ones ( aged 5 and 3). We stayed in room 2110, our house keeper was amazing and the added extras he provided never went unnoticed. We spent most of our time at the activity pool. The lifeguards were so assertive and the pool bar staff were all incredible. Foam parties were a firm favourite. The family pool at the front of the hotel is always quiet, it has the inflatable assault course which proved so much fun for the children. The infinity pool is simply stunning and huge! Kids club was welcoming, Anna, was much loved by my two... mini disco which she led so enthusiastically each evening was a highlight of the day for our little girl. We enjoyed wonderful lunches at the beach bar looking out onto the sea. The staff at the Pilli Pilli bar were incredible - George and his team were all so attentive. Mina and Ahmed at the lobby bar were also shining examples, providing exceptional service. The food was to a very high standard, the a la carte restaurants were both utterly delicious. Special mention to Mr Eid in the restaurant who made sure our time at the Cleopatra was the best it could be. A true gentlemen who provides outstanding customer service.
Stayed 14 nights in Aug 2023
Response from Hotel Administration on 17 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Michal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from Hotel Administration on 17 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nasima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely holiday at this resort. The staff were incredibly helpful and friendly. The food in Fellinis was superb as was the beach grill restaurant bar. The only setback is you have to book Fellinis and the Red Sea wharf restaurants. Make sure you book as soon as you arrive otherwise you might not get the opportunity to eat in these places. The pools around the resort has something for everyone. The Red Sea is great for seeing a variety of fishes. I would recommend this resort if you are visiting Sharm Al Sheik.
Stayed 6 nights in Aug 2023
Response from Emad on 13 Aug 2023
Thanks Alot

4/10 Poor

Konstantin, Milwaukee

Travelled with family
Disliked: Property conditions & facilities
This property is not 5-star and not a 4-star, as positioned in Expedia and Trip Advisor. 1st, there was a minor booking error on our side which resulted in an extra charge which was not resolved by Expedia. 2nd, the sea is not accessible from the beach as it has a shallow bottom with sharp corals/stones coated with slippery seaweed. 3rd, the food selections were plenty, but most of the food was oily or loaded with sugar; the “diet” table’s food was scary to touch; “free” drinks were not drinkable, and even water was supplied from large canisters of unknown origin; most of the food was dumped into the waste containers at the end of the meal hours. 4th, rooms had outdated facilities/furniture, even in the most expensive units. 5th few businesses on the site run in circles offering the same services again and again, which was annoying. The reception staff appeared disorganized and not cooperating; to meet the 4-star benchmark, all staff needs to be trained to understand how to behave and avoid showing their attitude. Overall, long way to improve to achieve the 4-star level.
Stayed 7 nights in Jun 2023
Response from Hotel Administration on 4 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards.

10/10 Excellent

Tugba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çocuğumuzla gittiğimiz en güzel otellerden biriydi. Personel güler yüzlü ve yardımcı olma heveslisiydi. Odalar temizdi. Yemekler yeterliydi.
Stayed 8 nights in Jun 2023
Response from Emad on 21 Jun 2023
Thanks

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023
Response from Emad on 17 Jun 2023
Thanks

10/10 Excellent

Tharik, Ipswich

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing! Lots of different pools (including an infinity pool), various restaurants providing fresh delicious food and right next to the sea to do lots of snorkeling. The hotel was clean and safe and staff were all friendly and helpful - in particular Reda Amer who was always helpful in taking care of us and our room!
Stayed 7 nights in May 2023
Response from Khaled on 6 Jun 2023
Thanks

6/10 Okay

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Khaled on 4 Jun 2023
Thanks

10/10 Excellent

Katie

Stayed 2 nights in May 2023
Response from Khaled on 2 Jun 2023
Thatnks

10/10 Excellent

Sebastjanas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2023
Response from Emad on 2 Jun 2023
thanks

10/10 Excellent

Mubarak

Stayed 5 nights in May 2023
Response from Moustafa on 20 May 2023
You are always welcome

8/10 Good

Ian

Stayed 7 nights in Apr 2023
Response from Emad on 7 May 2023
Thanks

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning Red Sea location with 3 large pools and lovely clean environment. Staff are wonderful whether or not English speakers.
Stayed 11 nights in Apr 2023
Response from Khaled on 5 May 2023
thanks

10/10 Excellent

Brandon

Stayed 7 nights in Apr 2023
Response from Moustafa on 5 May 2023
Hope to see you soon again

10/10 Excellent

Gad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip between sisters
We spent 5 days at the Cleopatra, we had a blast, the hotel is very nice, beautiful gardens, pools and beach. The staff was friendly and gave us space. The food was great. We had a family room, which was clean and spacious.
Stayed 4 nights in Apr 2023
Response from Moustafa on 1 May 2023
thanks looking forward to see you soon again

10/10 Excellent

ketankumar, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from mostafa on 13 May 2023
Thanks

10/10 Excellent

PAUL

Stayed 7 nights in Apr 2023
Response from Khaled on 28 Apr 2023
Thanks Alot

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Really friendly, helpful staff. Hotel spotless. Great all round. Will definitely be going back
Stayed 6 nights in Apr 2023
Response from Moustafa on 28 Apr 2023
Always Welcome in our property

10/10 Excellent

Michele

Stayed 7 nights in Apr 2023
Response from Emad on 28 Apr 2023
Always Welcome

4/10 Poor

Helene

Stayed 1 night in Apr 2023
Response from Moustafa on 1 May 2023
hope to inform us in your next trip

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 24 nights in Mar 2023
Response from Khaled on 1 May 2023
thanks

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this resort, this was my first stay there and definitely not the last, pools were great, room was clean, spacious and had a nice view, food variety wasn't bad and tasted really good, staff were always helpful and cheerful, they always raced to go the extra mile, so clean, I wanna give a special shout out to Ahmed Eid (Restaurant Manager) who was so welcoming and accommodating since our first minute there, Awesome front dest staff, Wonderful Azza and Ragabo from SPA, and the friendly animation team, long story short, best hotel staff I have ever dealt with, and the whole stay was just amazing, totally recommended.
Stayed 4 nights in Feb 2023
Response from Saleh Swelam on 25 Mar 2023
Dear Valuable GuestThank you very much for sharing your feedback with us.Regards

10/10 Excellent

Iraz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
INCREDIBLE HOTEL AND STAFF
Hello Everyone, we preferred incredible Cleopatra luxury resort and came to hotel with my friends on 15march at midnight. The staff welcomed us and the very kind gentlemen staff Mr Muhammed/Mohammed at reception gave very special assistance for arrange good rooms and check-in ,he was very helpful and did everything that he could do. Specials thanks to Mr Muhammed/Mohamed and to all hotel staff for giving us the best quality and amazing times at hotel. Also the environment is very magical , beverages are good,the vibes are so relaxing! There is a very nice pool bar where you can seat and chill and order any drink you want! Also I recommend the hotel for families with child. I hope will be back again... So appreciated thanks..
Stayed 2 nights in Mar 2023
Response from Saleh Swelam on 19 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

James Wailey, Ottawa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and decent food.
Stayed 3 nights in Mar 2023
Response from Saleh Swelam on 19 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday!
We had an incredible stay at Cleopatra with our 4 young daughters in February. The staff were amazing, and our every single request was taken care of straight away. From the very moment we arrived, we were treated with the utmost hospitality. Our family suite was very luxurious. Mohammed Gad at reception was very helpful with organising anything we needed. Reda at the Market Restaurant was so attentive and looked after us well there. We loved the food at the Beach Grill and A la Carte restaurants. The snorkelling is amazing, no need to go anywhere else! At the unheated pool close to the villas, Nabil at the bar and Momen were very friendly and helpful. The life guards at the heated pool were amazing with our kids and went out of their way to look after us. Special thanks to Mohamed Thabet, a life guard at the heated pool, who even organised a birthday party for our twin daughters, and spent time teaching them to swim! We will definitely be back for another wonderful holiday!
Stayed 7 nights in Feb 2023
Response from Saleh Swelam on 19 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ali-deeq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Saleh Swelam on 25 Mar 2023
Dear Valuable Guest,Thank you very much for sharing your feedback with us.Best Regards

10/10 Excellent

Afroza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing. From the staff to the rooms. Food, dining area and kitchen staff,amazing. Always there to make sure you need anything . Greeted with a smile every time. Amenities were amazing. The Cleopatra spa was wonderful and relaxing. Amazing Morrocan bath an massages. Always felt safe and secure in such a large property. I would recommend this hotel greatly. I plan to come back with some girlfriends for sure in the future
Stayed 5 nights in Feb 2023
Response from Saleh Swelam on 19 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of best in Nabq for the price
Very nice hotel, we have stayed before and they have upgraded it was clean, nice staff and good food
Stayed 2 nights in Feb 2023
Response from Saleh Swelam on 19 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Saïd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2023
Response from Saleh Swelam on 4 Feb 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Cenkhan

Stayed 4 nights in Jan 2023
Response from Saleh Swelam on 4 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jacqui

Stayed 2 nights in Jan 2023
Response from Saleh Swelam on 4 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,